Touchpoints At Farmington

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  • Interior

    A clean and well-organized hospital room with beds and flowers.

  • Decor

    A cozy living room with a sofa, bookshelf, and chairs, featuring a large window for natural light.

  • Building

    A brick building with a blue awning at the entrance surrounded by trees.

  • Bedroom

    A clean and organized hospital room with green decor, featuring two beds and furniture for patient care.

  • Windows

    A rehabilitation room equipped with exercise machines and a wooden floor, designed for physical therapy.

  • Dining

    An elegant dining room with neatly arranged tables and chairs, ready for guests.

  • Landscaping

    A serene garden scene featuring a central fountain surrounded by paved walkways and chairs, with lush greenery and a tree providing shade.

  • Bathroom

    A clean and modern bathroom with a bathtub and a blue shower curtain.

Touchpoints At Farmington

Scott Swamp Road, Farmington, CT 06032

For more information about senior living options: (844) 490-3973

2.8 from 32 reviews
5 stars
7
4 stars
7
3 stars
3
2 stars
2
1 stars
13

Skilled Nursing Facility

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    Overall Review of Touchpoints At Farmington

    Pros

    • pro The staff is wonderful.
    • pro They are very nice workers here.
    • pro PT is excellent.
    • pro Excellent physical therapy and occupational therapy department.
    • pro The staff and nursing and rehab care are wonderful.
    • pro The reviewer noted that the mother was there for two weeks and the facility was great, with a clean environment and great staff.

    Cons

    • pro The facility smells strongly of old urine.
    • pro The landscaping is not maintained regularly.
    • pro The facility is clearly understaffed and not well maintained.
    • pro Aides respond to call bells with long delays.
    • pro The building appears run down with unfinished repairs.
    • pro The building is dirty and the food is mediocre.
    • pro Medications are frequently late or not delivered on time.
    • pro Nurses are rude, obnoxious, and not helpful.
    • pro The phone system prevents families from reaching their loved ones.
    • pro The stay has been described as horrible and not recommended.
    • pro Staff neglect cries for help and are uncaring.
    • pro The heating does not work, making the facility uncomfortably hot.

    Review

    A torrent of reviews paints a troubling picture of Touchpoint at Farmington, with many visitors and residents describing the facility as understaffed, poorly maintained, and sometimes uncaring in its handling of care. Across the comments there is a consistent thread: the overall experience tends to depend heavily on which staff members happen to be on duty and which unit you're in. While a few reviewers highlight moments of kindness and effective therapy services, the dominant sentiment is one of frustration, disappointment, and concern about safety and basic standards.

    Cleanliness, smell, and upkeep emerge as frequent touchpoints of complaint. Several reviewers mention the building smelling strongly - sometimes like dirty diapers or urine - and report visible grime in rooms and common areas. One visitor described a large stain of dried blood in a lounge, while others found patient rooms dirty, dark, and overcrowded. Complaints extend to maintenance and environmental conditions: rooms not only look neglected but can feel uncomfortably hot, with claims that temperatures near 80 degrees or higher made the environment uncomfortable or unsafe for residents. Patchy interior work, such as rooms that had been "repainted" only in spots, adds to a sense that care for the physical space is inconsistent. Across accounts, these environmental issues contribute to a broader impression that the facility does not consistently sustain a clean, inviting, and safe atmosphere for those living there.

    Staffing levels and responsiveness sit at the heart of many negative experiences. Several reviewers describe persistent understaffing and busy periods during which aides and nurses struggle to answer calls promptly. In one report, a call light went unanswered for an extended period, with the aide eventually returning after 40 minutes to say she would help shortly - only to delay further. Another reviewer notes that the front desk or nursing station can be hard to reach by phone, with the facility claiming it is "fixing the phone system." The sense of being unaddressed or dismissed by staff runs through the narratives, ranging from "nurses were very obnoxious and rude" when help was requested to occasional praise for certain workers who were described as wonderful. The inconsistency appears to be a common theme: some patients encounter compassionate, attentive care, while others experience indifference or impoliteness that undermines trust.

    Medication administration and medical follow-through are repeatedly flagged as severe problem areas. Instances of medications arriving late - sometimes by several hours, or even the next day - are described as a constant issue affecting pain management and overall well-being. One reviewer specifically states that pain medication after recent surgeries was not consistently provided on time, with alarming delays and reports of other patients crying for their meds. The reported root causes vary, including pharmacy delays and staffing bottlenecks, but the impact is clear: anxiety, poorly controlled pain, and a sense that medical needs are not being reliably met. Requests to speak with physicians or the head nurse are described as taking an extraordinary amount of time, sometimes weeks, further eroding confidence in the facility's medical responsiveness.

    Safety and privacy concerns shade many of the experiences. Reviewers recount observations of roommates sharing rooms with little privacy, doors kept closed, and families noting unusual or secretive arrangements that make them uncomfortable. There are accounts of falls and injuries that were not promptly communicated, as well as reports of doors being kept closed to obscure issues from family or visitors. Several comments describe families learning of incidents only after outside facilities or authorities were informed, leading to suspicion and fear. The state of the living spaces - crowded, poorly maintained, and with limited barriers to ensure dignity and safety - feeds a perception that residents are not being protected or prioritized in daily routines.

    Communication with families and the broader management structure also draws criticism. Some reviewers argue that the facility's leadership cannot be reached or held accountable easily, and in at least one incident a Director of Nursing was reported to have offered a dismissive or evasive response when confronted with concerns. There is a palpable sense of frustration about not being kept in the loop regarding a loved one's status, changes in care, or even the status of a resident in the event of critical illness or death. A few entries note positive interactions with staff and family-friendly gestures, but these are isolated moments that do not offset the broader pattern of communication gaps and administrative disconnect described by many residents and their families.

    Against these largely negative threads, there are suffused moments of praise that remind readers this is not a uniformly bleak picture. Some reviewers commend certain staff members as wonderful, kind, and dedicated, and a few recent or short-term reports commend excellent physical therapy and occupational therapy services. A handful of residents or families express gratitude for basic kindness or improvements, or describe periods during which the facility was clean and the care attentive. One account suggests a better experience during a stay of two weeks with positive impressions of care and cleanliness, underscoring how variable experiences can be across time and units within the same building.

    Taken together, the collection of reviews suggests a facility grappling with systemic challenges that affect the daily experiences of residents and their families. The most pressing concerns - understaffing, inconsistent cleanliness and maintenance, delays in medication and care, and communication hurdles - tend to amplify other problems and create a sense of insecurity about safety and quality. At the same time, the presence of engaged staff, effective therapy services, and occasional positive care interactions show that the potential for improvement exists when accountability, staffing, and oversight align with a culture of resident-centered care. For families considering Touchpoint at Farmington, these reviews underscore the importance of asking direct questions about staffing ratios, medication administration protocols, environmental conditions, and how the facility handles urgent concerns and updates. They also highlight the value of visiting multiple times, checking different shifts, and requesting to speak with leadership to assess whether current operations are moving toward dependable, compassionate care.

    Features

    Housing

    • 105 resident community capacity 105 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (19 miles away) Bradley International (19 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The assisted living community at Touchpoints At Farmington in Farmington, CT offers a wide range of amenities and care services to ensure that residents receive the support they need while maintaining their independence.

    Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, computer center access, and housekeeping services to make their stay comfortable and convenient. The community also provides community-operated transportation for outings and appointments.

    For fitness enthusiasts, there is a fitness room and outdoor space where residents can engage in physical activities. The gaming room and small library offer additional entertainment options for leisure time. Wi-Fi/high-speed internet is available throughout the community for connectivity needs.

    Each resident has a fully furnished apartment with a kitchenette and private bathroom. Dining experiences are restaurant-style, with special dietary restrictions catered to. Residents can also enjoy meals prepared by the staff as part of the meal preparation and service offered.

    The care services provided at Touchpoints At Farmington include 24-hour call system and supervision for round-the-clock assistance. Staff members are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.

    Mental wellness programs are available to support residents' emotional well-being. Transportation arrangements are made for non-medical purposes as well as doctor's appointments. Move-in coordination is provided to make the transition smooth for new residents.

    In terms of nearby amenities, there are 3 cafes, 2 parks, 9 pharmacies, 9 physicians' offices, and 11 restaurants within close proximity to the community. Additionally, one hospital is nearby for any medical needs that may arise.

    Residents can enjoy a vibrant lifestyle at Touchpoints At Farmington with concierge services available to cater to personal preferences. Fitness programs and scheduled daily activities ensure that there is always something exciting happening within the community. Planned day trips allow residents to explore new places while resident-run activities foster a sense of community and engagement.

    Overall, the assisted living community at Touchpoints At Farmington provides exceptional care and amenities to support residents' physical, emotional, and social well-being while maintaining their independence.

    Nearby Places of Interest

    Pharmacies

    • Med Stat Pharmacy (0.8 miles)
    • CVS Pharmacy (1.2 miles)
    • Walgreens (2.1 miles)
    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.6 miles)
    • Walgreens (3.2 miles)
    • CVS Pharmacy (3.9 miles)

    Cafes

    • Aroma Joe's (1.9 miles)
    • Starbucks (3 miles)
    • Starbucks (5 miles)
    • Provision State Coffee (7.2 miles)
    • Starbucks (7.4 miles)
    • The Coffee Trade (7.5 miles)
    • Dom's Coffee (7.5 miles)

    Restaurants

    • J Timothy's Taverne (2.1 miles)
    • McDonald's (2.4 miles)
    • McDonald's (2.4 miles)
    • Naples Pizza (2.6 miles)
    • Bell City Diner (2.9 miles)
    • McDonald's (3 miles)
    • Unionville Family Restaurant (3.7 miles)

    Parks

    • Norton Park (3 miles)
    • Stanley Quarter Park (4.8 miles)
    • Countryside Park (6 miles)
    • Wolcott Park (6.9 miles)
    • Mill Pond Park (7.2 miles)
    • Fernridge Park (7.3 miles)
    • Sperry Park (7.8 miles)

    Hospitals

    • The Hospital of Central Connecticut Cancer Center (3.1 miles)
    • Newington Veterans Hospital (6.8 miles)
    • Menla Holistic Health (7.5 miles)
    • Hospital Of Central Connecticut At Bradley Memorial (7.6 miles)

    Physicians

    • Umashanker Devika MD - Tallwood Men's Health (3.5 miles)
    • Consulting Ophthalmologists (3.6 miles)
    • Doctors of Central CT (3.7 miles)
    • Dermatology Associates (3.7 miles)
    • Oculus (4 miles)
    • UConn Dowling North (4.2 miles)
    • Pinnacle Men's Health of Hartford (4.2 miles)

    Places of Worship

    • Church of Eternal Light (5.8 miles)
    • Universalist Church of West Hartford (7.9 miles)

    Transportation

    • Amtrak (7.1 miles)

    Frequently Asked Questions

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