Integrated Health Svc

Pros

• The staff go above and beyond to make residents feel safe, comfortable, and loved.
• This facility exceeds all expectations and provides wonderful care.
• La Villa Grande is a beautiful community with a wonderful, caring staff.
• Carolyn, the social services director, is a tremendous help and support for families navigating life changes.
• Mandi on the medical rehab hall stops everything to listen to families.
• Becky in memory care has been wonderful, and the memory care team is highly regarded.
• Greg and Brenda in physical therapy are praised for their care.
• Residents can return to their physical baseline quickly with the dedicated staff's help.
• The facility is kept very clean and pleasant.
• La Villa Grande and its staff are attentive and caring, treating residents with dignity and respect.
• The staff are kind, compassionate, and make families feel supported.
• La Villa Grande provides exceptional care to a vulnerable population and meets a need rarely met in the community.

Cons

• They would not recommend the facility; one star is too many.
• There was only one CNA and one RN for 43 clients, raising concerns about safety during emergencies.
• The dining room wait staff appeared to care little about their job or the residents.
• Jennifer in admissions was ineffective and a poor communicator who did not bother reaching out to the family.
• The front desk staff member Glenda was unfriendly and unhelpful.
• Residents who can't take care of themselves were neglected.
• A glass of water brought by a family member disappeared and was never replaced for 24 hours.
• Staff morale appeared very low.
• The reviewer felt the facility was more like an assisted living facility than skilled nursing.

Review

Finding truly reliable skilled nursing care for a loved one is never easy, and the reviews surrounding La Villa Grande Care Center reflect that reality. On one hand, there are heartfelt, glowing accounts from families who feel their loved ones are in a place where they are treated with dignity, kindness, and genuine care. On the other hand, there are pointed, painful testimonials describing neglect, poor communication, and staffing challenges. Taken together, the collection paints a picture of a facility that can be wonderful in the right circumstances but can fall short in others, depending on the wing, the day, and the team on duty.

Several reviews highlight the Aspen Community, the memory care unit, and the rehabilitation or medical care wings as strong points. Families with relatives in memory care spoke with particular warmth about the staff's compassion and responsiveness. They described team members by name and theme: social services director Carolyn as a tremendous help navigating life changes, Mandi in rehab who paused her work to listen, Becky in memory care who has been wonderful, and therapists like Greg and Brenda who made meaningful differences in mobility and recovery. There is repeated praise for the overall atmosphere - staff who are attentive, residents who feel known, and a facility that is clean, well-kept, and with engaging activities. One family called the community beautiful and dedicated, explicitly noting that the staff "treats residents and family members with dignity and respect." Another comment lauded the memory care team for helping their loved one regain functional baselines, expressing deep gratitude for the care they received across multiple departments.

Several reviewers also emphasize personal connections and the sense of belonging fostered by the team. A transportation and scheduling coordinator, who sees residents each morning with a cheerful outlook, spoke about working with a team whose members greet families warmly and make everyone feel cared for. The same thread runs through reflections from others who cite specific staff as anchors of trust: intake personnel who are friendly and helpful, activities staff who keep residents engaged, and nursing and support staff who show up with patience and a positive spirit. For families who have had positive experiences, La Villa Grande Care Center appears to deliver on the promise of compassionate, person-centered care, with a focus on dignity, engagement, and consistent communication.

Yet the same facility draws harshly critical responses that cannot be overlooked. A number of reviews recount incidents suggesting neglect and lapses in basic care: a patient admitted post-hospitalization who was left without timely assistance, experienced incontinence, and was not showered or properly dressed after being found in a vulnerable state. The reviewer notes that a call button was ignored for an extended period, and a caregiver who could have helped with mobility was instead left in a dining room for an hour and a half. There are mentions of unattended hydration issues, missing water, and a general sense that some staff may not always prioritize patient safety or comfort. These accounts also describe low morale among dining room staff and a sense that patient needs may not be consistently addressed, with at least one reviewer characterizing the experience in the rehab wing as "terribly under-resourced" and "not professional or knowledgeable" about dementia care.

Management and admissions appear as recurring flashpoints in the negative reviews. One family specifically called out Jennifer in admissions as ineffective, unresponsive, and more focused on profit than people. They describe leaving multiple messages without any follow-up and allege that the admissions process added unnecessary stress rather than easing it. The critique paints a broader picture of poor communication and a perceived lack of diligence during the intake process, which is particularly jarring when families are coordinating care for a loved one who has just transitioned from hospital to facility care. These comments suggest that for some families, the administrative experience is as important as the clinical one, and when that experience falls short, it colors the entire perception of the facility.

Other negative reflections point to staffing ratios and the day-to-day realities of care. One reviewer notes a stark shortage of frontline staff - describing a shift with as few as one CNA and one RN for dozens of residents. This kind of staffing dynamic, paired with calls for better attention to fall risks, privacy, and basic comfort, underscores concerns about how care is delivered during busy periods. There are also remarks that the facility sometimes feels more like assisted living than skilled nursing, with residents who require more intensive care feeling that their needs are not being met. In several accounts, families express fear about emergencies or serious incidents in the absence of sufficient staffing, highlighting how critical adequate coverage is to a safe and dignified experience for residents.

Amid the mixed experiences, a thread of gratitude remains prominent. Families who have found a "best fit" in La Villa Grande consistently credit the dedication and empathy of specific staff members who go above and beyond. They speak of caregivers who listen intently, coordinate with families, keep residents engaged, and demonstrate a level of personal investment that makes a meaningful difference in daily life. A number of comments specifically acknowledge the memory care team, physical therapy staff, and other frontline workers who help residents maintain dignity and independence. Even among the strongest criticisms, there are glimpses of what this facility can be when its teams are aligned, well-supported, and fully engaged with residents' needs.

Ultimately, the stories collectively suggest that La Villa Grande Care Center is a place of genuine care and warmth for many of its residents and families, particularly those connected with the Aspen memory care community and staff-led recovery efforts. However, it also reveals serious concerns about safety, staffing, and communication that some families have faced, especially during rehab stays and admissions. For families evaluating this center, the takeaway is clear: experiences can vary widely by wing and staff on duty. Prospective residents and families are encouraged to tour the facility, speak with multiple departments, ask pointed questions about staffing ratios and fall prevention, and seek out current residents' families for candid, recent feedback. The facility's strengths - compassionate memory care, dedicated therapists, and a culture of respect - make it a compelling option, but the potential for neglect or administrative friction underscores the importance of due diligence and ongoing, open communication with care teams.

Physicians

• Colorado West Dermatology (0.1 miles)
• Colorado West Oral Surgery (0.1 miles)
• Mountain West Dermatology (0.1 miles)
• James Fox, MD (0.1 miles)
• Plastic Surgery Specialists, PC (0.1 miles)
• Womens Health Care Of (0.1 miles)
• SCL Health Medical Group - Lung and Sleep Center (0.1 miles)

Hospitals

• St Mary's Hospital & Regional Medical Center (0.1 miles)
• Stagg Craig H MD - St Mary's Hospital & Regional Medical Center (0.2 miles)
• St Mary's Hospital & Medical Center (0.3 miles)
• Community Hospital (0.4 miles)
• Hospice Care Center (0.4 miles)
• St Marys Hospital (0.4 miles)
• PARC Rehabilitation Center (0.5 miles)

Places of Worship

• Heritage Church (0.2 miles)
• St Nicholas Greek Orthodox Church (0.7 miles)
• United Ministries (1 miles)
• Grand Valley Baptist Association (1 miles)
• General Conference Of Seventh-Day Adventists (1.2 miles)
• Southern Baptist Convention (1.2 miles)
• First Baptist Church (1.4 miles)

Pharmacies

• Walker Discount Medical Supplies (0.3 miles)
• City Market Pharmacy (0.3 miles)
• Orchard Pharmacy (0.4 miles)
• Family Pharmacy (0.5 miles)
• Safeway Pharmacy (1 miles)

Cafes

• Coffee Trader (0.3 miles)
• Sugar & Ice (0.9 miles)
• Starbucks (1 miles)
• Copeka Coffee (1 miles)

Restaurants

• Spoons Bistro & Bakery (0.5 miles)
• Subway (0.5 miles)
• First Watch (0.8 miles)
• Domino's Pizza (0.9 miles)
• McDonald's (0.9 miles)
• Old Man Grill (0.9 miles)
• PizzAmore (1 miles)

Parks

• Lincoln Park Complex (1.1 miles)
• Hawthorne Park (1.2 miles)
• Rocket Park (1.3 miles)