Integrated Health Svc in Grand Junction, CO

Pros

• The facility exceeds all expectations and families are pleased.
• The staff go above and beyond to make residents feel safe, comfortable, and loved.
• The staff provide wonderful care across all departments.
• The community is beautiful and the staff are kind and compassionate.
• The memory care and rehab teams are dedicated, attentive, and effective.
• The facility is kept very clean and pleasant.
• The staff are consistently friendly and genuinely care for residents.
• Residents receive the very best of care every day and are treated with dignity and respect.

Cons

• The facility is described as more like assisted living, where residents who can't take care of themselves are neglected.
• A patient on the rehab wing was ignored by a daytime nurse for nearly an hour and left in a soiled bed.
• The dining room wait staff were uninterested and dismissive toward their duties and the residents.
• Jennifer in admissions is portrayed as ineffective and a poor communicator who didn't bother reaching out to the family, suggesting profit was valued over people.
• The center is labeled terrible for dementia care and not recommended; one star is too many.
• The front desk staffer Glenda is described as unfriendly and unhelpful, making the home seem uncaring.

Review

Integrated Health Svc in Grand Junction operates with La Villa Grande Care Center and its Aspen memory-care wing. This community is best suited for families seeking serious skilled nursing with a hands-on, compassionate caregiving culture, plus a memory-care option that is supported by a dedicated team. The strongest value emerges for residents who can benefit from engaged CNAs, attentive therapists, and a rehabilitative approach that emphasizes real progress. The Aspen memory-care unit in particular is repeatedly praised for kindness, steady communication with families, and staff who treat residents with dignity. Cleanliness, a well-run activity calendar, and solid meals further reinforce a day-to-day rhythm that feels respectful and home-like.

That said, certain realities make it sensible to consider alternatives. Those prioritizing relentless administrative responsiveness or flawless front-desk service should take note of recurring complaints about admissions and communication gaps. Several reviewers describe inconsistent follow-through from the admissions team, including missed calls and discouraging frontline interactions. In rehab stretches, some families report delays in call-bell responses and night-time care gaps, which can be disconcerting for loved ones with higher acuity. A few accounts flag low staff morale and dismissive dining-room interactions, suggesting experience can swing with shift coverage. The absence of private rooms in parts of the facility matters for couples or individuals valuing privacy. For families requiring very high nurse-to-resident ratios, stringent safety protocols, or uniformly seamless front-office service, exploring other options may be prudent.

On the upside, the core care team frequently earns high marks. CNAs and the rehabilitative staff are described as dedicated and capable, with therapists delivering tangible gains in mobility and function. The memory-care team - names like Becky and Lisa Smith surface repeatedly - are singled out for compassion, reliability, and informational updates that keep families in the loop. The environment itself is consistently noted as clean, pleasant, and well-maintained, with activities that challenge residents and meals that are satisfactory. A supportive social-work presence, especially in navigation and coordination through transitions, adds a human-centered layer that helps families feel supported during tough changes. When direct care remains the focus, the facility demonstrates a credible ability to sustain safety, engagement, and respect for residents.

Yet the negatives cannot be dismissed - these are not trivial quibbles, but system-level frictions that can color a family's experience. Staffing gaps during peak demand are repeatedly cited, creating real concerns about timely assistance and safe monitoring. Questions about fall prevention protocols and overall safety, along with admissions friction, indicate a need for sharper operational discipline. Front-desk and administrative interactions occasionally come across as curt or inattentive, which can erode trust before care even begins. The private-room issue remains a concrete constraint for those who want personal space, particularly for couples or highly privacy-conscious families. In aggregate, these elements remind prospective residents that facility quality in practice hinges on the day-to-day reliability of frontline teams and the continuity of leadership.

Nevertheless, the balance of pros can outweigh the cons for families who value genuine, person-centered care and strong memory-support. When care teams are present and engaged, families often experience meaningful reassurance - knowing that their loved one is seen, spoken to respectfully, and assisted with dignity every day. The combination of a clean, actively programmed environment and a capable rehab pathway can translate into solid functional outcomes and a steadier daily routine for residents recovering from illness or navigating dementia. Memory care, in particular, stands out as a strength where staff safety nets, consistent communication, and resident engagement coalesce into a dependable quality of life.

Decision-makers should approach with a practical, concrete checklist. Schedule visits to both La Villa Grande and the Aspen Community across different shifts to observe how teams respond in real-time. Speak with Lisa Smith in admissions and with the lead nurses on the floor to gauge responsiveness and clarity of communication. Verify current nurse-to-resident ratios, fall-prevention protocols, and how medicine administration is tracked. Inquire about private-room availability and any variability by unit, and request a clear point of contact for weekly or biweekly updates. If a family's priorities are compassionate daily care, active memory-support, and proven rehab progress - and privacy and admission responsiveness can be accommodated - Integrated Health Svc presents a compelling option. If those elements must be near-flawless, it is wise to compare alternatives with demonstrated consistent staffing and more predictable administrative flow.

Physicians

• Colorado West Dermatology (0.1 miles)
• Colorado West Oral Surgery (0.1 miles)
• Mountain West Dermatology (0.1 miles)
• James Fox, MD (0.1 miles)
• Plastic Surgery Specialists, PC (0.1 miles)
• Womens Health Care Of (0.1 miles)
• SCL Health Medical Group - Lung and Sleep Center (0.1 miles)

Hospitals

• St Mary's Hospital & Regional Medical Center (0.1 miles)
• Stagg Craig H MD - St Mary's Hospital & Regional Medical Center (0.2 miles)
• St Mary's Hospital & Medical Center (0.3 miles)
• Community Hospital (0.4 miles)
• Hospice Care Center (0.4 miles)
• St Marys Hospital (0.4 miles)
• PARC Rehabilitation Center (0.5 miles)

Places of Worship

• Heritage Church (0.2 miles)
• St Nicholas Greek Orthodox Church (0.7 miles)
• United Ministries (1 miles)
• Grand Valley Baptist Association (1 miles)
• General Conference Of Seventh-Day Adventists (1.2 miles)
• Southern Baptist Convention (1.2 miles)
• First Baptist Church (1.4 miles)

Pharmacies

• Walker Discount Medical Supplies (0.3 miles)
• City Market Pharmacy (0.3 miles)
• Orchard Pharmacy (0.4 miles)
• Family Pharmacy (0.5 miles)
• Safeway Pharmacy (1 miles)

Cafes

• Coffee Trader (0.3 miles)
• Sugar & Ice (0.9 miles)
• Starbucks (1 miles)
• Copeka Coffee (1 miles)

Restaurants

• Spoons Bistro & Bakery (0.5 miles)
• Subway (0.5 miles)
• First Watch (0.8 miles)
• Domino's Pizza (0.9 miles)
• McDonald's (0.9 miles)
• Old Man Grill (0.9 miles)
• PizzAmore (1 miles)

Parks

• Lincoln Park Complex (1.1 miles)
• Hawthorne Park (1.2 miles)
• Rocket Park (1.3 miles)