11411 Highway 65, Eckert, CO 81418
For more information about senior living options: (866) 208-4318
Overall Review of Horizons Care Center
Pros
The people at Horizons Care Center are described as absolutely wonderful.- Horizons Care Center is a wonderful care center with skilled, caring staff, a clean facility, and great food.
- The facility is beautiful, with joyful residents and amazing staff.
- The food is well prepared and perceived as good by families.
- The dietician engages with families before admission, showing thoughtful care.
- Families report being very happy with what they have seen at Horizons Care Center.
Cons
They are rated as one of the worst for patient care in Colorado by the state ombudsperson.- They are short on personnel and provide no therapy whatsoever.
- Rehab was a joke; patients never got to use the equipment and there was no supervision.
- The place is described as very hateful and depressing.
- They have been turned in for elder abuse.
- Patients were berated daily, told they were stupid, and told they had Alzheimer's.
- They treat residents as subhumans and assume they will end up in a nursing home.
- The beds are old, too short, and from a second-hand store.
- They lose clothing brought by residents.
- Some staff are unsafe or bullies; a night aide hurt a patient’s shoulder.
- The break room smells of mold and is unsafe.
- They would not recommend Horizon for rehab.
- Management is accused of lying and portraying patients’ statements as lies.
Review
Horizons Care Center in Eckert, CO is best suited for families who prize high-quality meals, a clean, well-kept environment, and structured engagement for memory-care residents. Several accounts highlight the dining program as a standout, with portions described as generous and meals well prepared. The facility’s overall appearance and cleanliness receive consistent praise, and memory-care programming is often depicted as purposeful, featuring activities that keep residents engaged and a care team that appears invested in individual plans. For families prioritizing daily comfort, social connection, and a pleasant atmosphere, Horizons can deliver meaningful quality of life.
Those needing robust rehabilitation after surgery or requiring consistently strong skilled-nursing oversight may want to consider alternatives. Reviews repeatedly point to a lack of therapy services on site and limited access to rehab equipment, with some residents reporting rehab experiences as ineffective or nonviable. Understaffing is a recurring theme, contributing to long waits for assistance and a sense that day-to-day needs may be sidelined. In parallel, several postings raise concerns about how residents are treated by management and social services, suggesting that safety, accountability, and respectful treatment may not be reliably present.
On the upside, the practical advantages are clear: good food, a generally warm nursing workforce, and a memory-care wing that aims to keep residents mentally and socially engaged. Independent observations from families describe nurses who are nice and helpful, with several testimonials praising the kindness and competence of staff. The combination of a clean campus and attentive dietary planning, often with involvement from a dietitian, helps create a cohesive, livable daily routine for residents who value comfort and routine.
The most troubling issues, however, stem from staffing gaps and management behavior that color the entire experience. Allegations of elder abuse and bullying by leadership surface in multiple reviews, casting a shadow over day-to-day interactions. Reports of residents being berated, of social-services communications that feel demeaning, and of retaliation-like responses if concerns are raised all signal a culture that undermines trust. Compounding these concerns are practical safety and logistical problems: clothing going missing, long waits for restroom access, and equipment or bed setups that feel outdated or unsafe during transfers. These elements collectively challenge the facility’s ability to deliver consistently respectful, rights-respecting care.
Pros like appealing meals, visible warmth from many staff members, and engaged memory-care activities do not fully offset the most serious cons. For residents who can tolerate some operational friction and who prioritize nourishment and social stimulation, Horizons remains a viable option. Yet the risk profile is high enough that families should selectively compare Horizons against other facilities with demonstrated strengths in rehab delivery, staffing stability, and a proven track record of safe, respectful resident treatment. In practice, a decision to proceed should be anchored in rigorous, on-site evaluation and candid conversations about therapy availability, incident resolution, and daily care standards.
A prudent path forward emphasizes concrete, recent observations and sharp questions. Schedule a comprehensive tour with time spent in dining, activity spaces, and the memory-care wing; press for exact rehab offerings, schedules, and staff-to-resident ratios on evenings and weekends. Inquire directly about how concerns are documented and resolved, and request recent incident reports or references from families with similar needs. Clarify how memory-care routines are administered day-to-day and who supervises them consistently. If rehabilitation progress or consistently respectful, dignified treatment is non-negotiable, it may be wise to explore alternatives with stronger therapy programs and proven safety records. If Horizons is chosen, couple the placement with active advocacy, a detailed care plan, and sustained monitoring to safeguard safety, dignity, and everyday quality of life.
79 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Montrose Regional (22 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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