Redwood Springs Healthcare Center

Pros

• The nursing care provided at the facility is excellent, with staff being polite and responsive to call lights.
• The CNAs go above and beyond in ensuring that every resident receives the best care possible.
• The facility makes efforts to organize special events for residents and their families, such as a Christmas event with photos and decorations.
• There are ample outdoor areas available for residents, contributing to a pleasant environment.
• The food served at the facility appears appetizing and flavorful during meal times.

Cons

• The phone response times were poor, with the caller experiencing frustration after multiple attempts to reach the facility.
• Staff incompetence led to a resident not receiving vital medications during their stay.
• The staff was described as rude and unapologetic regarding the lack of care provided.
• Patient call lights were ignored for extended periods, indicating neglect in responding to residents' needs.
• A resident was hospitalized shortly after leaving the facility due to inadequate care and medication management.
• There were noticeable unpleasant odors in some areas of the facility, which detracted from the overall environment.

Review

In examining the experiences shared by various individuals regarding a skilled nursing facility, we find a stark contrast in perspectives, revealing both commendable aspects of care and significant inadequacies. The reviews encapsulate a myriad of emotions ranging from frustration to relief, providing a multifaceted view of what patients and their families experience within its walls.

One recurring theme in the feedback is the frustrating communication difficulties faced by families attempting to check on their loved ones. One reviewer expressed considerable dissatisfaction with the institution's telephone responsiveness, noting that they made five calls that morning, each ringing between 15 and 30 times before being placed on hold for lengthy periods. This lack of accessibility not only exacerbated their concern about their family member's well-being but also led them to resort to sending an email as a means of lodging a complaint. Such communication challenges are indicative of systemic issues within the facility that need immediate attention to enhance family engagement and ensure that relatives can stay informed about their loved ones’ conditions.

Conversely, there exists praise for the caregiving staff's dedication and attentiveness toward residents during daily interactions. A separate review highlights the excellent nursing care provided at the facility, applauding how polite and responsive the staff members are when answering call lights. The CNAs reportedly go above and beyond in fulfilling their responsibilities, ensuring every resident receives high-quality care. This positive acknowledgment reflects well on some employees who genuinely appear invested in promoting residents' comfort and health, offering a glimmer of hope amidst other criticisms concerning overall staff performance.

Despite these positive notes surrounding caregiver interactions, grave concerns loom over more serious failures within patient management—particularly regarding medication administration and routine medical care. One particularly alarming account details how an individual’s mother did not receive her vital medications during her entire four-week stay post-hospitalization. The reviewer characterized the staff as incompetent and unresponsive; this negligence culminated in severe repercussions for the mother’s health, resulting in her hospitalization shortly after leaving due to complications stemming from untreated conditions like diabetes-related wounds and fluid accumulation in her lungs.

The overall environment of this older skilled nursing facility was described through one review as modest yet functional. Although it has approximately 176 beds housed across units catering to temporary skilled nursing needs or long-term care arrangements, it has its quirks—such as being flanked by older houses repurposed for offices and storage. During one visit noted by another reviewer preparing for Christmas festivities with activities like photos with Santa, decorations created an atmosphere aiming for cheerfulness among residents and families alike despite encountering noticeable odors throughout certain areas.

While some amenities such as ample outdoor space for smokers were appreciated—alongside efforts made towards festive events—it is essential that management address critical health-related deficiencies reported by patients' families; otherwise, such initiatives may ring hollow against a backdrop of inadequate medical support systems. Furthermore, despite friendly interactions observed among staff members on-site during visits at lunchtime where food appeared acceptable if somewhat typical hospital fare—the absence of robust operational protocols leads many reviewers to question whether they would recommend this facility or consider alternative options first based on individual circumstances.

Ultimately, navigating through these mixed reviews presents both cautionary tales about shortcomings alongside signs highlighting instances where compassionate care shines through amid adversity within this nursing home setting. What remains clear is an urgent need for improvement suggestions aimed at enhancing healthcare delivery mechanisms fostering stronger accountability structures ensuring timely interventions - traits necessary for building trust amongst affected families seeking reassurance regarding vulnerable loved ones entrusted into institutional care settings.

Restaurants

• Tacos Galacticos (0.5 miles)
• Dimples Diner (0.7 miles)
• McDonald's (1.1 miles)
• The Planing Mill Artisan Pizzeria (1.1 miles)
• Stacked Bar & Grill (1.1 miles)
• BarrelHouse Visalia - Taproom and Beer Gardens (1.1 miles)
• Canton Chinese Restaurant (1.2 miles)

Cafes

• Jammin Java (1 miles)
• Component Coffee Lab (1.1 miles)
• Dutch Bros Coffee (2.6 miles)
• The Human Bean (3.5 miles)
• Gong CHA (3.6 miles)

Pharmacies

• Save Mart Supermarkets (1.1 miles)
• Valley Pharmacy Services (1.1 miles)
• Visalia Pharmacy (1.4 miles)
• Rite Aid (2 miles)
• South Court Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Elizabeth Enderton, DO (1.1 miles)
• Reader Mark Reader Mark E Do Faoco Visalia (1.1 miles)
• Family Health Care Nrtwork(Oak) (1.1 miles)
• Zerlang Stephen C DO - Family Healthcare Network (1.1 miles)
• Family Healthcare Network (1.1 miles)
• Venkata S Chamarthi MD - Family Healthcare Network (1.2 miles)
• Gupta Vinod Md (1.5 miles)

Hospitals

• Family Health Care Network (1.2 miles)
• Kaweah Delta Medical Center (1.6 miles)
• Leal John - Kaweah Delta Transitional Care (2.1 miles)

Parks

• Pinkham Park (1.4 miles)
• Seven Oaks Park (1.4 miles)
• Riverway Sports Park (1.6 miles)
• Recreaton Ballpark (2 miles)
• Whitendale Park (2.6 miles)
• Blain Park (2.9 miles)

Places of Worship

• Visalia Community Covenant Church (1.8 miles)
• Evangel Assembly of God (2 miles)
• Parkside Chapel (2 miles)
• Gateway Church of Visalia (2.2 miles)
• Carrboro Church Of God (2.5 miles)

Theaters

• Regal Visalia Sequoia Mall (3.7 miles)