Vermont Healthcare Center
Save22035 South Vermont Avenue, Torrance, CA 90502
For more information about senior living options: (844) 490-3973
The staff were caring and sweet. The facility is kept spotless and clean. Vermont Care Center was a wonderful place and the family was completely pleased. The nurses, including Reyna and Jade, provided excellent care. The Kaiser team was excellent and truly committed to the patient's care. The rehab has been great, with night nurses and CNAs who are extremely helpful and kind. The physical therapists have been amazing. The kitchen staff are accommodating with meals and dietary needs. Stephanie the nurse goes above and beyond in her care. Nely the nurse is very on top of care.
The facility does not answer the phone and keeps callers on hold for over 10 minutes before hanging up. Staff require callers to repeatedly call, up to eight times a day, to get help. The place is described as ridiculous. There is never a doctor around. Nurses are described as incompetent. The social worker is non-existent. It is considered highly unsafe and call lights are ignored. Pain medications are not available promptly, leaving patients in agony. Understaffing leads to long delays for basic needs (call-button roulette). Patients may have to sit in soiled diapers for hours, risking UTIs and canceled procedures. The facility is described as horrible to its core and should be shut down. A family reports neglect leading to a sister's death. Leaving a loved one there is described as a death sentence. Retrieval of a deceased relative's belongings is met with runaround and frustration.Vermont Care Center stands out in the stories of its residents and families for a wide range of experiences. On one end of the spectrum, families describe a clean, welcoming environment where staff who show up and go above and beyond can make a real difference. On the other end, there are episodes of frustration, concern, and even fear about safety and responsiveness. Taken together, the collection of reviews paints a facility that is capable of excellent care in some hands and deeply flawed in others, with much of the variation tied to staffing, communication, and the consistency of frontline practices.
A recurring thread among the most negative reviews centers on communication and responsiveness. Families report that phones are not answered promptly, if at all, forcing people to call repeatedly and often feeling ignored. Some recount being placed on long holds, only to be hung up on, sometimes after eight or more attempts in a single day. The frustration isn't only about the annoyance of waiting; it's tied to real worries about getting help for loved ones. Several reviewers mention not receiving returned calls, the absence of doctors on site, and a general sense that the facility is difficult to reach when urgent needs arise. A caller even described reaching a crisis point that led to reporting the situation to public health authorities. In short, the facility's ability to communicate quickly and reliably appears to be a critical flaw in the most negative assessments.
The reviews also emphasize safety and clinical reliability as major concerns. People report that call lights are often ignored, and that it can be hours before a patient's needs - like a drink of water, a diaper change, or pain relief - are addressed. Understaffing, especially on night shifts, is repeatedly cited as the underlying driver of delayed response times and "call-button roulette," where pressing the button doesn't reliably yield timely assistance. Some stories describe patients enduring unnecessary discomfort or pain due to delays in medication delivery, or being kept in pain while waiting for a cart-based medication round to reach them. There are dire claims that patients with significant needs, including those requiring PT or pain management, aren't given attention in a timely or coordinated fashion, which can have downstream effects on health and well-being.
In contrast, several reviewers offer a much more favorable, even glowing, picture of Vermont Care Center. They describe nurses and staff as caring, compassionate, and genuinely committed. Some residents credit the facility with excellent nursing care, clean and well-kept surroundings, and a warm, hopeful atmosphere. Names that recur in positive contexts - staff like Reyna and Jade, or nurses such as Stephanie, Faye, Norma, and Nely - are singled out for going above and beyond. The rehab programs receive praise from those who feel they regained strength and mobility with the support of attentive therapists and skilled nursing staff. Specific observers highlight a well-organized Kaiser team that provided high-quality care during a patient's stay, including thorough testing and proactive communication about treatment plans. The kitchen and dietary staff are also noted by several residents for accommodating dietary needs and offering better food options than in comparable facilities.
The stories about transitions into and through rehab reveal another layer of mixed experiences. Some reviewers describe the transition from hospital to rehab as a headache or a bureaucratic slog, with questions left unanswered and information not clearly shared. Yet, when the system works, the same reviewers speak highly of attentive nurses, caring aides, and a rehabilitation program that is "awesome" and effective. In several accounts, the rehab phase is characterized by a collaborative, patient-centered approach, with PT sessions that become more productive when pain medications are timed appropriately. There is also appreciation for administration and for staff who maintain a clean, orderly environment and keep communication lines open. The contrast between initial frustrations and subsequent improvements is striking in these accounts, suggesting that the facility's performance is not static but fluctuates with staffing levels and team dynamics.
Of course, not all experiences are positive. A particularly troubling thread runs through a smaller but very impactful portion of reviews: allegations of neglect and severe lapses in care. One family recounts a sister who spent a prolonged period in the ICU due to neglect and ended up septic before the right care was provided, followed by a difficult process to retrieve belongings after the passing. These stories are emotionally devastating and cast a long shadow over the facility's reputation. They also highlight systemic concerns - how timely access to care, proper care coordination, and respectful handling of a resident's belongings can become a life-or-death issue for vulnerable individuals. Even amid many positive remarks, such grave experiences remind readers that patient safety and dignity must be non-negotiable standards.
Taken as a whole, the reviews describe a facility that is deeply uneven in its performance. There are days and shifts when the team delivers compassionate, effective care, with prompt responses, attentive pain management, and a clean, supportive environment. There are other days and shifts when families feel unheard, safety and comfort are compromised, and the care plan feels poorly coordinated. The overall message is that Vermont Care Center has the potential to provide excellent rehabilitation, compassionate nursing, and solid administrative support, but that potential is not consistently realized. The presence of standout staff and successful rehab experiences coexists with persistent concerns about call handling, staffing shortages, and safety lapses, underscoring the importance of stable staffing, strong leadership, and ongoing quality improvement to bridge the gap between best-case outcomes and the more troubling experiences described by critics.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (8 miles away) Los Angeles International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Vermont Healthcare Center in Torrance, CA is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services for its residents. Situated in a convenient location with numerous nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters, residents have easy access to a variety of resources and entertainment options.
The center boasts an array of amenities to enhance the quality of life for its residents. From the beauty salon to the fully furnished accommodations with private bathrooms and cable or satellite TV, residents can enjoy comfort and convenience throughout their stay. Additionally, the community offers various recreational spaces such as a gaming room, small library, and outdoor garden where residents can engage in leisure activities. For those who seek physical fitness opportunities, there is a fitness room available. The computer center ensures that residents can stay connected with loved ones while the Wi-Fi/high-speed internet enables them to access information easily.
To ensure the well-being of its residents, Vermont Healthcare Center provides comprehensive care services. The 24-hour call system and supervision offer peace of mind knowing that assistance is readily available when needed. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure accurate administration. The center caters to special dietary restrictions including diabetes diets and offers meal preparation services in a restaurant-style dining room.
In addition to these amenities and care services, the community prioritizes mental wellness by offering mental health programs designed to support emotional well-being.
Residents at Vermont Healthcare Center also benefit from transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination makes transitioning into the community seamless for new residents.
Overall, this assisted living community in Torrance offers a nurturing environment where older adults can thrive with assistance tailored to their individual needs while enjoying engaging activities and nearby amenities within reach.
Vermont Healthcare Center is located at 22035 South Vermont Avenue, Torrance, CA 90502 in Los Angeles County, California
Vermont Healthcare Center on seniors.fyi includes 5 photos including images showing parking, building, healthcare, exterior, garden, nature, outdoor, landscaping, and more.
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