2005 River Street, Susanville, CA 96130
For more information about senior living options: (844) 490-3973
This place is filled with caring and compassionate Nurses and CNAs. There are some absolutely amazing people that work here. The administration can be really awesome if you're on their good side. My grandmother is beloved by her family. She deserves more from the healthcare system.
The facility is described as a disaster due to complete understaffing, leading to very poor and insufficient care. Staff members are overworked and underpaid. The employee culture is toxic and management lets it continue. Patient conditions easily go unnoticed because of the high resident-to-staff ratio. The facility is completely filthy. Favoritism exists within the administration, and staff can be targeted or lose their jobs. Residents are left in the halls calling for help and are often treated with attitude by caregivers. There are safety concerns, including an incident where a resident was assaulted by a homeless man living at the facility, and there is no on-site backup doctor leading to delays in care and pain medications.The collection of reviews paints a troubling portrait of a long-term care facility in Lassen County that has evolved into a place many relatives would rather avoid for their loved ones. Across different accounts, there is a repeated thread: the demand for care far outstrips the available staff, creating a sense of neglect, delays, and a workplace culture that many feel is unsafe and unsupportive. Several reviewers describe the facility as understaffed to a shocking degree, with residents in hallways or waiting for assistance while staff-caregiver energy is stretched thin. The result is not just slower responses to needs but a broader impression of a dirty, poorly organized environment where basic cleanliness and attentiveness can slip.
Within this overarching critique there are mixed but notable signals about the people who do stay and work there. Some reviewers acknowledge that there are "caring and compassionate" nurses and CNAs who do their best amid the chaos. Those moments of praise stand out against a backdrop of systemic problems and a culture that many feel tolerates toxic behavior. The negative assessments consistently point to administration and management as a decisive factor in what goes wrong day to day. Several accounts allege favoritism, retaliation, and a lack of accountability, with workers describing a climate where staying on the "right side" of management is what ultimately preserves or ends a job. The sense conveyed is that staff morale and stability are fragile, with frequent turnover - three different administrations and multiple managers in as many years being cited in one account.
Safety concerns dominate in some of the more alarming passages. One reviewer recalls a violent incident in which a resident grandmother was assaulted by a homeless man living at the facility, described as being there "free of charge." The accusation raises serious questions about housing, supervision, and the security of residents who may be vulnerable due to age or health conditions. The same review notes practical consequences of staffing gaps: a painful delay in pain management because the doctor was off that day and there was no reliable backup onsite, forcing the family to intervene during a doctor's day off. In addition to the trauma of the assault, the account highlights frustration with the efficiency and availability of medical care when it is most needed, underscoring a broader concern about consistent medical oversight.
Several voices emphasize that the facility's problems are not only about staffing or incidents, but also about basic quality of life and the environment. A recurring description is of a place that feels "filthy," with nurses and aides appearing overwhelmed, and with care conditions that can seem indifferent or improvised. In one long view, the atmosphere is not only about medical care but about the overall sensory and emotional climate: TVs left on with no sound, residents and staff taking naps in hallways, a pervasive sense of gloom and smell, and a general decline in the warmth and affection that families once noticed. These elements contribute to a perception of decline over time, especially for families who had previously seen more compassionate care.
A subset of the reviews ties these concerns to a shift in ownership or leadership. One entry traces the care history of a family member - an Alzheimer's patient - through years of "cross-country trips" and then a guardianship change that seemed to stabilize things temporarily. But within a two-year span, the reviewer observed a palpable shift: the compassionate, affectionate care that had been evident earlier gave way to a more clinical, impersonal approach. The sense here is not merely occasional poor days but a sustained change in mood, priorities, and day-to-day management, which left the family feeling that something important had been lost. Relatedly, another review notes the facility's name change - from Country Villa River View to Lassen Nursing & Rehabilitation Center - and suggests that this transition, along with changes in staff and ownership, coincided with noticeable declines in the quality of care and the ambiance residents experience.
Taken together, these reviews span personal tragedy, frustration, and disillusionment, but they also reveal a stubborn undercurrent of care from certain staff members who are described as genuinely kind and dedicated. That duality - moments of grace amid a broader system that feels overwhelmed - frames a complex decision for families: on one hand, there are caregivers who do their best against difficult conditions; on the other hand, the structural failures they describe create real risk and sorrow for residents and their loved ones. A frequent takeaway is not simply a criticism of individual workers, but a call for substantial reforms: addressing staffing levels, creating reliable on-site medical coverage and backups, improving accountability and management practices, and restoring a safe, clean, and compassionate environment for residents.
In the end, these narratives converge on a core warning: this facility has a history of significant shortcomings that can jeopardize patient safety and dignity. The stories urge families to weigh options carefully and to consider how staffing, leadership, and the overall environment will affect a loved one's day-to-day life. They also remind readers that even where a facility has caring staff, systemic issues can undermine good intentions. For families in the area, the message is clear enough to prompt careful due diligence, a candid assessment of what care will look like in practice, and a search for alternatives that might offer more reliable staffing, better oversight, and a warmer, safer atmosphere for those in their care.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Lassen Nursing & Rehabilitation Center is an assisted living community located in Susanville, CA. Our center offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
For the convenience and well-being of our residents, we provide a beauty salon where they can get their hair and nails done. We also offer cable or satellite TV for entertainment purposes. Our community-operated transportation is available to take residents to various destinations, including doctors' appointments.
We understand the importance of technology in today's world, which is why we have a computer center with Wi-Fi/high-speed internet access. Residents can stay connected with their loved ones and engage in online activities.
At meal times, our residents can enjoy delicious and nutritious food served in our dining room, prepared by our staff according to special dietary restrictions if needed. For those who prefer cooking on their own, each unit comes fully furnished with a kitchenette.
Residents can engage in various recreational activities within our facility. We have a fitness room where they can exercise and maintain their physical health. Our gaming room allows them to socialize and have fun with fellow residents. The outdoor space provides a peaceful environment where they can relax and enjoy nature.
For intellectual stimulation, we offer a small library with books for reading pleasure. Our wellness center focuses on promoting mental well-being through various programs and activities.
Our care services are designed to meet the needs of each resident individually. We provide 24-hour call systems and supervision for their safety and peace of mind. Assistance with daily activities such as bathing, dressing, and transfers is readily available if required. Medication management ensures that residents take their medications timely and accurately.
To promote socializing opportunities, we organize scheduled daily activities that cater to different interests. Our concierge services help residents plan day trips outside the facility for recreation purposes.
Additionally, our location offers easy access to nearby amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. Transportation arrangements make it convenient for residents to visit these places.
In summary, Lassen Nursing & Rehabilitation Center provides a well-rounded living experience with a variety of amenities and care services in a welcoming and vibrant community setting.
This part of Susanville, California offers a convenient and accessible location for senior living. With a variety of restaurants, cafes, and places of worship within walking distance, residents can enjoy dining out, socializing with friends, and attending religious services easily. Additionally, there are nearby medical facilities such as dermatology clinics and hospitals for any healthcare needs. The presence of pharmacies like Owens Healthcare and Walgreens ensures easy access to medications. For recreational activities, the Lassen County Fairgrounds and parks are close by for leisurely strolls or community events. Transportation options such as Susanville Taxi and U-Haul Neighborhood Dealer provide ease of mobility around the area. Overall, this neighborhood provides a range of amenities and services that cater well to seniors looking for a comfortable and convenient living environment in Susanville.
Lassen Nursing & Rehabilitation Center is located at 2005 River Street, Susanville, CA 96130 in Lassen County, California
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