Wagner Heights Nursing & Rehabilitation Center

Pros

• The staff at Wagner Heights provided compassionate care to residents and their families, fostering a warm environment during difficult times.
• Residents were greeted with kindness and allowed privacy while spending time with family.
• The facility offered a variety of activities and social opportunities for residents, making it feel more like home.
• Many family members noted the attentiveness of the staff, who promptly addressed residents' needs with patience and kindness.
• The facility was described as clean and well-maintained, creating a welcoming atmosphere for residents.
• One review highlighted that the dining area was inviting and offered a good amount of food, contributing to resident satisfaction.
• Some family members expressed gratitude for the accommodations provided during their loved ones’ final days, allowing for comfort in saying goodbye.

Cons

• The facility displayed unstable management, with frequent changes in administration and nursing management leading to low quality care and an unwelcoming environment.
• Staff members were often perceived as careless and irresponsible, with reports of poor communication and lack of compassion towards patients.
• There were multiple complaints about belongings being lost or stolen, indicating a lack of attention to personal items and security.
• Residents experienced cold meals and inadequate attention from staff, raising concerns about the overall quality of care.
• The atmosphere was described as more akin to a rehabilitation center rather than a supportive assisted living environment, resulting in feelings of isolation among residents.

Review

The Wagner Heights facility has garnered a variety of reviews, depicting a spectrum of experiences that highlight both commendable moments and areas needing significant improvement. On one end of the spectrum, several families express heartfelt gratitude for the compassionate care their loved ones received. A family member recounted their father's transition into the facility in May 2023 and noted how every member of the staff—nurses, CNAs, administrators, front desk personnel, chefs, and custodians—showed consistent love and respect during his final months. This particular review emphasized that even in his last days, the family was granted privacy and comfort while saying goodbye. The mention of the facility feeling like home, particularly the cherished courtyard where many residents found solace, underscores an encouraging atmosphere provided by staff who were attentive to patients' needs.

Contrasting significantly with these positive reflections are serious grievances shared by others regarding their experiences at Wagner Heights. A family member expressed deep disappointment in the handling of personal belongings after a relative was transferred to a hospital. Many items—including a cross necklace containing ashes—were reported missing upon return to the rehabilitation center. Attempts to reach social workers went unanswered for days, prompting feelings of frustration over apparent negligence from staff members tasked with maintaining residents’ belongings when they are temporarily away from the facility. This account highlights issues related to accountability and communication within Wagner Heights, drawing attention to how critical it is for facilities to manage personal effects diligently.

Another reviewer offered a critical perspective on management stability at Wagner Heights. Complaints regarding frequent changes among administrative and nursing staff painted a picture of an unstable environment where continuity in care may suffer due to ever-shifting leadership. The reviewer mentioned that there had been five different administrators in just five years alongside numerous changes in nursing directors—a troubling sign that could negatively impact overall quality care as well as patient satisfaction levels based on varied experiences tied directly to specific personnel.

Further complaints arose concerning inadequate care during crucial times; one review detailed a harrowing experience when an elderly father was left cold and neglected overnight despite being situated near nursing staff stations. The urgency required during such scenarios led to medical emergencies illustrating potential lapses in ongoing monitoring—a vital component when caring for vulnerable populations requiring skilled nursing oversight. Both types of narratives present conflicting images: while some families felt supported during difficult transitions, others felt abandoned or neglected even as they sought basic reassurance about their loved ones’ safety.

Food quality and service emerged as another recurring theme across reviews at Wagner Heights; while some appreciated what was available—including activities like bingo or trips outside—the food consistently being served cold did not meet expectations for many residents or their families. Commentaries indicated that although meals satisfied dietary needs within dining areas deemed pleasant enough, issues surrounding temperature rendered them less palatable—a relatively simple fix yet indicative of broader operational challenges faced by facilities like this one.

Lastly, there were accounts praising various activities offered at Wagner Heights while criticizing aspects like communal engagement among residents which appeared lacking based on observed interactions between individuals living there. A reviewer noted how clients were often isolated rather than encouraged to socialize actively with one another—highlighting an essential element in promoting mental well-being through community-building initiatives that help foster connections among residents who share similar challenges.

In conclusion, Wagner Heights presents a complex mixture of experiences reflecting its operation ranging from deeply empathetic care environments ideal for dignified elder support through final stages of life but simultaneously grappling with systemic issues such as management instability and insufficient oversight which hinder best practices surrounding patient-centered approaches essential in geriatric healthcare landscapes today. Families seeking facilities must weigh these contrasting viewpoints carefully but should inquire further into proven commitment towards adequate training protocols ensuring all caregivers exhibit consistent compassion no matter transient conditions affecting operational structure over time—the most reliable predictors influencing patient outcomes remain rooted firmly within hearts dedicated genuinely toward caregiving missions across our communities nationwide.

Hospitals

• Meadowood A Health & Rehabilitation Center (0.5 miles)
• Crestwood Hospitals (1.2 miles)
• Trinity Plaza Surgery Center (1.6 miles)
• St. Joseph's Medical Center (5.5 miles)
• St Joseph's Medical Center (5.5 miles)

Physicians

• Stockton Surgery Center: Sutter Gould Medical Foundation (0.8 miles)
• Kasireddy Madhuri MD Sutter Gould Medical Foundation (0.9 miles)
• Ashok Daftary, MD (0.9 miles)
• Syed S. Ali, MD (0.9 miles)
• Krystle M. Balduzzi, MD (0.9 miles)
• Sutter Health (0.9 miles)
• Kim-Oanh T. Ly, MD (0.9 miles)

Restaurants

• Tacos El Duende (0.9 miles)
• McDonald's (1.6 miles)
• Miguel's Mexican Restaurant (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Panda Express (1.9 miles)
• Wendy's (2 miles)
• Papapavlo's Bistro & Bar (2 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.6 miles)
• Save Mart Supermarkets (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.3 miles)
• Safeway Pharmacy (2.3 miles)
• Kaiser Pharmacy 1 (2.9 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Starbucks (3 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Dutch Bros Coffee (5.3 miles)

Parks

• Oak Grove Regional Park (1.8 miles)
• Angel Cruz Park (2.2 miles)
• Fritz Grupe Park (2.5 miles)
• Sherwood Forest Park (3.1 miles)
• Micke Grove Regional Park (5.1 miles)
• Victory Park (5.4 miles)

Theaters

• Regal Cinemas Stockton Holiday 8 (3.3 miles)

Places of Worship

• Calvary Presbyterian Church (4.8 miles)