Wagner Heights Nursing & Rehabilitation Center in Stockton, CA
Save9289 Branstetter Place, Stockton, CA 95209
For more information about senior living options: (844) 490-3973
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The staff delivered compassionate care from the moment the resident arrived, showing love and respect. The facility felt like a home, with a courtyard that offered comfort and solace. The team - nurses, CNAs, administrators, front desk staff, chefs, and custodians - consistently treated residents with kindness and dignity. Families were welcomed with kindness and privacy was respected during difficult moments. The staff listened and responded promptly to requests, with patience and care. The dining area was pleasant, and meals were plentiful and well provided. The rehab program included engaging activities like music, exercises, and games, supporting residents' involvement. The staff were warm, caring, and knowledgeable, and the facility was clean and inviting.
The reviewer cautions that no family member should be sent to this facility. It is described as the worst rehab in Stockton, California. Some staff were rude and displayed attitudes as if they hated their jobs. There is unstable management with frequent changes, leaving it unclear who is in charge. Night staff were negligent, failing to check on a patient during the night. A family member's belongings were lost, with no effective resolution offered by social workers. Some items, including clothes, were stolen from residents. The owners do not consider the patients, and rooms were misconfigured. The food is almost always cold.Wagner Heights Nursing & Rehabilitation Center in Stockton is best suited for families seeking a genuinely warm, person-centered care environment where staff across roles demonstrate compassion and willingness to build relationships with residents and their families. The strongest asset is a human-connection ethos: aides, nurses, administrators, and support staff who treat residents with kindness, make accommodations for family visits, and foster small, home-like moments - even in a skilled nursing or rehab setting. For residents who value social interaction, routine but flexible daily activities, and a comfortable, homelike atmosphere (including a courtyard that feels inviting), Wagner Heights can feel like a reassuring place to heal or transition back to independence. This is especially true for those who can benefit from attentive, on-demand care and an atmosphere that prioritizes dignity during difficult times.
Yet, certain realities warrant targeted caution and consideration of alternatives. Families with a priority on unwavering administrative stability and flawless execution of daily operations may want to look elsewhere. Repeated turnover in leadership and nursing management creates a whiplash effect on care plans, accountability, and consistency. For residents whose safety, meticulous recordkeeping, and prompt, proactive problem resolution are absolute non-negotiables, Wagner Heights may not meet those expectations. In addition, several accounts raise concerns about belongings being lost, inconsistent food quality, and occasional gaps in responsiveness from social services or night staff. When these factors collide with fragile health or high-dependency needs, the risk calculus shifts toward seeking a more stable, reliability-focused option.
In practical terms, the facility earns praise for its tangible care environment and the rehab-focused services that many families rely on. The ability to access daily physical therapy, participate in organized activities, and enjoy a clean, welcoming dining area can offset certain operational imperfections. Families repeatedly note that the staff's warmth and attentiveness can make a meaningful difference in comfort, privacy, and the ability to say goodbye with dignity. The presence of a strong, caring frontline team often translates into better day-to-day experiences for residents who respond well to personal attention and a hopeful, engaged routine. These pros can offset many concerns for residents who place a premium on human connection and a supportive bedside team.
However, the downside is persistent enough to influence decision-making for many families. Reports of night-shift negligence, inconsistent room assignments, and delayed or ineffective communication with social workers point to a fragile safety net when crises arise. Instances of lost clothing and other personal items mix with narratives of care gaps, muting the otherwise strong personal warmth. The existence of DOH-related visits and a revolving door of administrators compounds the uncertainty around policies, care protocols, and accountability. In short, while the care staff can be exceptional in moments of need, the overarching management and operational fragility undermine the steadiness required for long-term placement.
For families evaluating Wagner Heights, a disciplined, checklist-driven approach is essential. During tours, assess visible staffing levels at key times, ask specifically about the administrator-to-resident ratio, and request a candid discussion about recent leadership changes. Probe not only about daily rehab offerings, but about consistency of therapists and ongoing communication with families when plans shift. Verify the facility's process for safeguarding personal belongings and its track record on responding to concerns promptly. Taste-test meals and observe service flow during peak hours to gauge whether food quality and temperature meet the resident's standards. Finally, seek clear clarity about safety protocols, emergency responsiveness, and how social services respond to family inquiries.
Overall, Wagner Heights delivers what some families need: a caring, home-like environment with accessible rehab services and staff who genuinely connect with residents. For others, especially those who cannot tolerate administrative instability or who require a flawless safety and accountability record, alternatives may be more appropriate. The verdict hinges on what matters most: if compassionate care and a humane, dignified atmosphere can be paired with vigilant family oversight and explicit expectations, Wagner Heights can be a workable choice. If not, it's prudent to examine other options with steadier leadership, tighter quality controls, and fewer reports of operational gaps before making a commitment.
152 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Family education and support servicesFamily education and support services are crucial for seniors as they provide resources, guidance, and assistance to both the elderly individuals and their families. These services help in navigating the challenges of aging, improving communication among family members, enhancing quality of life, and ensuring that seniors receive the care and support they need to live independently and comfortably.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Accept incoming residents on hospiceAccepting incoming residents on hospice is important for seniors because it allows them to receive specialized end-of-life care in a comfortable and supportive environment. This ensures that they can maintain their dignity and quality of life during their final days, surrounded by compassionate staff who are trained to provide the necessary medical and emotional support.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Administer insulin injectionsAdministering insulin injections is important for seniors with diabetes to help regulate their blood sugar levels and prevent complications such as heart disease, nerve damage, and blindness. Proper insulin management can also improve overall health and quality of life for older adults.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Care with behavioral issuesCare with behavioral issues is important for seniors because it ensures they receive the specialized support and attention they need to manage their unique challenges and maintain their quality of life. This type of care helps address issues such as dementia, aggression, anxiety, depression or mood swings, allowing seniors to live comfortably and safely in a senior living community. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities. Rehabilitation programRehabilitation programs are vital for seniors as they provide specialized care and therapies to help them regain independence, mobility, and overall quality of life after an injury or illness. These programs offer individualized support and services to promote recovery and prevent further decline in physical and mental health.
Same day assessmentsSame day assessments are crucial for seniors because they provide immediate insight into their needs and abilities, allowing for more timely and effective care planning. This can help address any urgent concerns or issues that may arise, ensuring seniors receive the appropriate support as quickly as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wagner Heights Nursing & Rehabilitation Center in Stockton, CA is an exceptional assisted living community designed to provide residents with a comfortable and enriching environment. With a wide range of amenities and care services, residents can enjoy a vibrant and fulfilling lifestyle.
The community provides various amenities to enhance the well-being of individuals. A beauty salon offers residents the opportunity to pamper themselves and maintain their personal grooming routines. Cable or satellite TV ensures that residents can stay entertained and connected to the world. Community-operated transportation allows for convenient outings and socialization opportunities. The computer center enables residents to access technology and stay connected with family and friends. Continuing learning programs promote intellectual stimulation and personal growth.
Dining at Wagner Heights is a delightful experience with restaurant-style meals served in a spacious dining room. Special dietary restrictions are carefully observed to meet the unique needs of each resident. Furthermore, family education and support services are provided to ensure families remain involved in their loved one's care journey.
The community also offers several recreational spaces for residents' enjoyment. A fitness room allows for physical activity, promoting overall health and wellness. Gaming rooms offer opportunities for friendly competition and leisure activities. Outdoor spaces like a garden, patio, and outdoor space provide serene environments for relaxation or socializing.
Residents at Wagner Heights receive top-notch care services around the clock. A 24-hour call system ensures quick assistance whenever needed, while 24-hour supervision ensures their safety at all times. Skilled staff members are trained to administer insulin injections, assist with bathing, dressing, transfers, as well as provide care for individuals with behavioral issues.
Coordination with healthcare providers guarantees that residents receive comprehensive medical attention, including diabetic care and specialized diets such as diabetes diet plans if required. Medication management ensures timely administration of medications prescribed by physicians.
Additionally, Wagner Heights prioritizes mental wellness by offering programs tailored towards individuals with mild cognitive impairment. Physical therapy sessions contribute to maintaining mobility and independence.
The community also offers convenient transportation arrangements, including transportation to doctors' appointments. Move-in coordination services ease the transition process for new residents, ensuring a smooth and stress-free experience.
Beyond the community, residents have easy access to numerous nearby amenities. With five cafes, four parks, 14 pharmacies, and 25 restaurants nearby, residents can explore and enjoy the local attractions. Additionally, proximity to 32 physicians, three hospitals, one place of worship, and one theater ensures easy access to necessary medical services and cultural experiences.
Wagner Heights Nursing & Rehabilitation Center in Stockton, CA is a warm and welcoming assisted living community that prioritizes residents' well-being and satisfaction. With exceptional amenities and care services combined with nearby conveniences, residents can truly thrive in this exceptional living environment.
Wagner Heights Nursing & Rehabilitation Center is located at 9289 Branstetter Place, Stockton, CA 95209 in San Joaquin County, California
Wagner Heights Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing bedroom, interior, dining, decor, landscaping, architecture, healthcare, rehabilitation, and more.
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