Plymouth Village Nursing

Pros

• The move-in was really easy with help from an organizing and packing company.
• The staff and residents were friendly, and the housing and grounds felt like a country club.
• Plymouth Village is in the heart of Redlands, conveniently close to medical facilities, with many walkable areas and soothing lawns.
• The place offers lots of amenities, group activities, and learning opportunities, with enjoyable weather in Redlands.
• There are no block walls here, with lots of community and ample space.
• The easy acceptance of new residents helps create a home-like atmosphere almost immediately.
• Plymouth Village is a wonderful, friendly place to call home in elderly retirement.
• The grounds are beautiful.
• The campus is beautiful, the community is close-knit, the staff are kind and knowledgeable, and the care is top notch.
• Wound care is excellent, with rapidly healing treatments; the physical therapist and other staff are praised for their friendliness and dedication.
• The lodging for out-of-town guests is reasonably priced.
• The reviewer's mother loves it there.
• The staff were very friendly and the village was beautiful.

Cons

• The head chef Omar was extremely rude, disrespectful, and condescending toward the reviewer and their family.
• The staff were described as not caring about residents, rude, lacking respect, and failing to supervise or provide the care residents deserved given the cost.
• The reviewer advised against moving loved ones there because the facility's staff do not care for residents.
• Management's communication during a COVID-19 outbreak was described as almost chipper, implying insensitivity.
• The care home was said to fall short of expectations, with hygiene standards lacking and not providing a nurturing environment for the reviewer's mother.
• The facility was labeled as offering horrible service and not caring for safety, leading the reviewer to move their mom out as soon as possible.
• The reviewer was misdirected several times, with incorrect freeway exits and exits where there were solid walls.
• A staff member named Jorge gave the reviewer a negative experience during a visit.

Review

Plymouth Village in Redlands comes through in many reviews as a strikingly attractive place to begin the next chapter of life. Visitors and residents consistently point to a beautiful campus with well-kept grounds, flowering trees, and a sense of space that feels closer to a country club than a traditional retirement setting. Several commenters highlight the campus's convenient location in the heart of Redlands and its proximity to outside medical facilities, which makes it feel practical as well as pleasant. The overall vibe is one of community and opportunity, with people noting that move-in can be surprisingly easy when aided by a packing and organizing service, and that there are plenty of amenities and group activities to participate in.

The atmosphere inside is described by many as warm and engaging, with multiple voices praising the social fabric of the community. Longtime residents talk about a close-knit, welcoming environment where the easy acceptance of new residents helps create a sense of "home" almost immediately. The campus is frequently described as lively, with residents taking part in clubs, committees, and a variety of learning opportunities. Several reviews emphasize the presence of a supportive social network, friendly neighbors, and staff who go the extra mile. For some, these elements make Plymouth Village feel like a legitimate home rather than a temporary arrangement.

Care and clinical services receive mixed but often strong praise. Wound care is singled out as exceptionally good, with rapidly healing treatments and attentive support from the staff. Specific individuals - such as a physical therapist named Xavier and a social worker named Teresa - are called out for their expertise and patience, while a receptionist named Cami is praised for her willingness to go the extra mile. Across multiple accounts, nurses and CNAs are described as friendly and helpful, contributing to a sense that the caregiving team is capable and committed. Yet, amid the appreciation, there are also cautions about inconsistent experiences and the need for ongoing improvements in supervision and safety.

Not every encounter with Plymouth Village is positive, and some reviews read like cautions to prospective residents. A notable portion of feedback centers on a troubling impression of staff behavior at times, including a run-in with a head chef who was perceived as rude, condescending, and disrespectful toward a visitor and their family. Several comments explicitly warn that if the rest of the staff shares this attitude, it would be a major deterrent. There are also clear warnings from families who feel the care provided does not meet expectations given the level of investment, describing a lack of supervision, limited responsiveness to needs, and concerns about how well loved ones are treated.

Family experiences across the spectrum reinforce the sense that Plymouth Village can be a wonderful home, but with notable caveats. Some reviews recount deeply positive arrangements: parents and relatives who have lived there for years speak of top-notch care, a dependable staff, and a campus that supports an active, engaged lifestyle. The sentiment of appreciation comes through in stories about a son or daughter feeling confident that their loved one is safe and well cared for, with the reassurance of local access to medical facilities and the comfort of a familiar community. There is also gratitude for the amenities and the quality of life, including well-kept grounds, pleasant weather, and opportunities to gather with friends and neighbors.

Conversely, there are urgent and painful moments captured in the feedback, underscoring vulnerabilities that families worry about in senior living environments. One distressing post describes a COVID-19 outbreak in the Skilled Nursing Facility and Independent Living areas, noting that dozens of people - including residents and staff - were affected and that communication from management was perceived as insensitive or casual in the face of a crisis. The grief and complexity of managing a loved one's health during such times come through vividly, with a post recounting the death of a family member and criticism of how information and disposition were handled. Other posts reflect episodes of nighttime disturbance and safety concerns, including reports of screaming in pain, a loud TV in a shared room, and a feeling of not getting adequate rest for recovery.

Despite the contradictions in experiences, the community also includes plenty of positive, forward-looking voices. There are mentions of great food and well-kept facilities that make staying at Plymouth Village appealing, particularly for families seeking extended care as health needs evolve. Some residents are enthusiastic about the social and recreational opportunities, and the overall sense of belonging remains strong. A few testimonials come from people who had pleasant, even transformative, experiences during visits or brief employment, with comments about friendly staff and a beautiful village that left a lasting impression.

Overall, Plymouth Village emerges as a place of notable beauty, strong social ties, and a range of care options that can suit a variety of needs as life evolves. For many, it offers a comforting blend of attractive surroundings, convenient access to medical services, and an active community life that helps people feel at home. For others, lingering concerns about staff attitudes, consistency of care, and safety highlight the ongoing challenges any senior living community faces. The shared thread is clear: Plymouth Village is a compelling option with a real potential for both joy and frustration, depending on timing, specific staff interactions, and the particular needs of each resident and their family.

This part of Redlands, California, offers a variety of amenities and services that cater to the needs of seniors. With several places of worship located within a short distance, individuals can easily maintain their spiritual practices. Additionally, there are numerous cafes for socializing and enjoying a cup of coffee with friends. The proximity of physicians' offices and pharmacies ensures easy access to medical care and prescriptions. A selection of restaurants provides dining options for various tastes, and nearby theaters offer entertainment opportunities. Parks offer spaces for leisurely walks or outdoor activities. For healthcare needs, there are reputable hospitals within a few miles. Overall, this area provides convenience and accessibility for seniors looking to settle in a vibrant community.

Places of Worship

• The River Christian Reformed Church (0.3 miles)
• Trinity Church (1.3 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (1.5 miles)
• Packinghouse Church (3.2 miles)
• Crosswalk Church (4.1 miles)
• National Association of Seventh Day Adventist Dentists (5.3 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.7 miles)
• Starbucks (0.9 miles)
• The Coffee Bean and Tea Leaf (1.2 miles)
• Starbucks (1.2 miles)
• Stell Coffee & Tea Company (2.1 miles)
• Starbucks (2.7 miles)

Physicians

• Jamron Neil D MD (0.6 miles)
• Beaver Medical Group (0.6 miles)
• Mountain Vista Optical (1 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (1.1 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (1.2 miles)
• West Dermatology Redlands (1.2 miles)
• In Your Best Interest Medical Clinic (1.5 miles)

Pharmacies

• Lopez, Kristina - Beaver Medical Group (0.6 miles)
• CVS Pharmacy (1 miles)
• ABC Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Ascend Pharmaceuticals (2.8 miles)

Restaurants

• McDonald's (0.7 miles)
• Eating Room (0.9 miles)
• Aroi Mak Mak (1.1 miles)
• September’s Taproom & Eatery (1.2 miles)
• Taco Bell (2.1 miles)
• Mr. Taco (2.5 miles)
• Chick-Fil-A (2.5 miles)

Theaters

• Studio Movie Grill (1.2 miles)
• Mountain Grove 16 (2.8 miles)

Parks

• Brookside Park (2.2 miles)
• Leonard Bailey Park (3.3 miles)
• Avenue I Park (7 miles)

Hospitals

• Loma Linda Ambulatory Care Center (3.8 miles)
• Mountain View Surgery Center (3.9 miles)
• Jerry L Pettis Memorial (4.5 miles)