Plymouth Village Nursing in Redlands, CA

Pros

• The move-in was easy with the help of the organizing and packing company; the staff and residents were friendly, and the housing and grounds felt like a country club.
• Plymouth Village is a very nice place to live for the next chapter of life.
• The campus is conveniently located in Redlands, with walking paths among flowering trees and soothing lawns.
• Residents plan to live there for the rest of their lives and remain pleased with the services.
• Wound care is outstanding, with rapidly healed wounds, diligent treatments, and an excellent physical therapist; staff members are friendly and helpful.
• Plymouth Village is a wonderful, friendly place to call home in elderly retirement.
• The grounds are beautiful; the campus is beautiful, the community is close-knit, and the staff are kind and knowledgeable with top-notch care.
• The staff are friendly and the village is beautiful.
• The mother loves Plymouth Village.
• The campus is well kept and the food is great; it is highly recommended for seniors seeking extended care.

Cons

• The head chef Omar was extremely rude, disrespectful, and condescending toward the reviewer and their family.
• The facility is beautiful, but the rest of the staff’s rudeness makes it a big turn-off.
• The staff do not care about residents, are rude, have no respect, and fail to supervise or provide the care residents deserve given the cost.
• The service was horrible and safety concerns were noted, prompting the reviewer to move their mother out as soon as possible.
• Hygiene standards were lacking, and the environment did not provide a nurturing or comfortable setting for the resident.
• Management communications during the COVID-19 outbreak were chipper, signaling poor handling of the situation.
• There were repeated misdirections with freeway exits and confusing or blocked routes, causing frustration.

Review

Plymouth Village Nursing in Redlands is best suited for seniors who want a full-service, campus-style experience that blends independent living with skilled nursing, all within an amenity-rich, socially active environment. The grounds and facilities convey a country-club feel, with well-maintained lawns, flowering trees, and walkable paths that encourage daily activity. The location adds real value: central Redlands, proximity to medical facilities, and the opportunity to engage with a lively local scene. Families choosing this community aren’t just seeking care; they’re seeking an integrated ecosystem, group activities, ongoing learning opportunities, and a sense of belonging that makes aging in place feel deliberate and supported.

However, there are clear reasons to consider alternatives, especially for families prioritizing consistently warm interactions and airtight safety. Where staff demeanor can be uneven and hygiene or safety lapses have been reported, the daily experience can become uncertain. Residents who require steady, proactive supervision, higher staffing ratios, and uniform communication across shifts may want to explore other options. If a consistently calm, low-stress environment with predictable, transparent management matters, Plymouth Village’s variability could outweigh the positives. For couples or families far away, seeking unwavering reliability across all touchpoints, alternatives deserve serious consideration.

Pros at Plymouth Village carry enough weight to offset several concerns for specific resident profiles. The campus social infrastructure, active committees, resident-to-resident connection, and a broad slate of group activities, creates genuine belonging and engagement that many communities promise but few sustain. The dining program, when it runs smoothly, pairs well with a comfortable lifestyle, and the wound-care and physical-therapy offerings earn high marks for residents with ongoing rehab needs. The ability to age in place within a single continuum, plus guest lodging at reasonable rates, makes the place practical for those who want continuity and convenience. Taken together, these assets translate into meaningful quality of life for those who value social vitality and attentive medical attention in one place.

Yet the cons are real and their impact hinges on the resident’s priorities. Repeated reports of staff rudeness or disrespect in certain interactions, concerns about safety, and hygiene lapses in some areas undermine trust in daily operations. Miscommunication or misdirected guidance during visits or move-in processes can leave families anxious about oversight and responsiveness. There are stories of difficult moments surrounding care and communications with loved ones, including unsettling experiences tied to management responsiveness and public-facing procedures. In this light, the campus’s bright, welcoming tone can feel at odds with specific operational gaps, gaps that matter most to families demanding flawless execution and consistent culture across all shifts.

Balancing the picture, several long-time residents and their families speak to a strong, dependable core. The grounds remain beautiful, and the community remains tight-knit, with many staff members described as knowledgeable and genuinely willing to help. The care team, nurses, CNAs, social workers, and therapists, receives frequent praise for expertise and attentiveness, particularly in rehabilitation settings. Guests note the ease of connecting with clinicians and the sense that residents can participate meaningfully in activities and committees. For seniors who prize a vibrant social calendar, a supportive rehab framework, and the comfort of a true community, Plymouth Village can deliver a persuasive, even compelling, living environment when operations are functioning well.

In the end, decision-makers should test the promise against the realities on the floor. Prioritize a multi-department tour, speak directly with the wound-care manager, and introduce questions to therapy staff about cadence, capacity, and outcomes. Scrutinize staffing patterns for evenings and weekends, and probe how management handles safety, cleanliness, and cross-shift communication. If the goal is a warm, engaging milieu with strong rehab capabilities and a real sense of community, Plymouth Village warrants careful consideration and a thorough, cautious visit. If the priority is unwavering safety, uniformly respectful interactions, and near-perfect hygiene across every hour, alternatives in Redlands should be placed at the top of the list.

This part of Redlands, California, offers a variety of amenities and services that cater to the needs of seniors. With several places of worship located within a short distance, individuals can easily maintain their spiritual practices. Additionally, there are numerous cafes for socializing and enjoying a cup of coffee with friends. The proximity of physicians' offices and pharmacies ensures easy access to medical care and prescriptions. A selection of restaurants provides dining options for various tastes, and nearby theaters offer entertainment opportunities. Parks offer spaces for leisurely walks or outdoor activities. For healthcare needs, there are reputable hospitals within a few miles. Overall, this area provides convenience and accessibility for seniors looking to settle in a vibrant community.

Places of Worship

• The River Christian Reformed Church (0.3 miles)
• Trinity Church (1.3 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (1.5 miles)
• Packinghouse Church (3.2 miles)
• Crosswalk Church (4.1 miles)
• National Association of Seventh Day Adventist Dentists (5.3 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.7 miles)
• Starbucks (0.9 miles)
• The Coffee Bean and Tea Leaf (1.2 miles)
• Starbucks (1.2 miles)
• Stell Coffee & Tea Company (2.1 miles)
• Starbucks (2.7 miles)

Physicians

• Jamron Neil D MD (0.6 miles)
• Beaver Medical Group (0.6 miles)
• Mountain Vista Optical (1 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (1.1 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (1.2 miles)
• West Dermatology Redlands (1.2 miles)
• In Your Best Interest Medical Clinic (1.5 miles)

Pharmacies

• Lopez, Kristina - Beaver Medical Group (0.6 miles)
• CVS Pharmacy (1 miles)
• ABC Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Ascend Pharmaceuticals (2.8 miles)

Restaurants

• McDonald's (0.7 miles)
• Eating Room (0.9 miles)
• Aroi Mak Mak (1.1 miles)
• September’s Taproom & Eatery (1.2 miles)
• Taco Bell (2.1 miles)
• Mr. Taco (2.5 miles)
• Chick-Fil-A (2.5 miles)

Theaters

• Studio Movie Grill (1.2 miles)
• Mountain Grove 16 (2.8 miles)

Parks

• Brookside Park (2.2 miles)
• Leonard Bailey Park (3.3 miles)
• Avenue I Park (7 miles)

Hospitals

• Loma Linda Ambulatory Care Center (3.8 miles)
• Mountain View Surgery Center (3.9 miles)
• Jerry L Pettis Memorial (4.5 miles)