Rancho Mesa Care Center
Save9333 La Mesa Drive, Alta Loma, CA 91701
For more information about senior living options: (844) 490-3973
The residents always get a holiday party with cake and ice cream. The staff are described as cool, as they dance with the residents. Rachel and the workers there are supportive through it all. The facility allows kids and family to visit as much as possible. Rancho Mesa is a good senior care facility with hardworking, polite staff. The staff consistently attends to questions and needs. The facility is very clean and well-maintained.
The facility is terrible and dirty, with patients screaming all night while staff ignore them. The care promised (help with eating, dressing, and timely meds) is not delivered. The nurse showed frustration when asked about medications. The care team spoke disrespectfully about the family member, treating them as a complaint rather than a relative. The place is unsafe and unsanitary, with patients sitting in wet beds or dirty diapers for long periods. Pain medications are withheld or delayed unless prompted by family. Residents are not adequately supervised, with some attempting to climb into others' beds. After-hours front desk support is unavailable; call buttons are not answered promptly. The facility is noisy and meals and routines are poorly managed, with staff showing negative attitudes to requests. Medications are changed without consulting the patient's own doctor, indicating poor medical oversight. There are reports of falls and delayed wound care, including delays in antibiotic treatment.A broad swirl of reviews paints a troubling picture of a care facility and its related units, with frequent complaints centered on cleanliness, safety, and the responsiveness of staff. Several family members describe environments that feel loud, chaotic, and unsafe, where basic needs - medication, help with meals, clean clothing, and timely assistance - appear unreliable at best and dangerously neglected at worst. The threads run through multiple accounts: gurneys and crowded hallways, bathrooms that feel dirty, and patients left to fend for themselves or to wait far too long for help. In some cases, families say they were so distressed they withdrew contact, left AMA, or contacted external authorities. The overarching tone is one of unease and mistrust, with a core worry about whether residents are receiving the care they need.
The most consistently painful narratives revolve around daily care failures and disorganization. One account describes a mother-in-law after a fall who was promised help with eating, timely medication, and being dressed appropriately, only to find none of those basics were met. The reviewer recalls a nurse's frustration when asked about meds, meals that lacked assistance for the patient, and a day-and-a-half wait before the patient was clothed properly. Medications were reportedly altered inappropriately despite the patient's stability on a familiar regimen prescribed by a trusted PCP. In another telling, a child of a loved one recounts a care meeting during which, afterward, the care team was heard implying that complaints were mere "daughters-in-law" fuss. The emotional sting of feeling dismissed - especially when the patient is a mother or grandparent - resonates with multiple voices in these accounts.
A separate thread centers on current residents and the immediate danger signals observed by loved ones and patients themselves. One person describes being admitted for a leg wound and dementia, and the experience of being denied pain relief unless a family member intervened. Clothes are misplaced or taken, and the patient sits in a wet bed or dirty diaper for extended stretches, with staff seemingly more consumed by financial concerns than patient well-being. In another vivid report, a resident in a different room is described as wandering, attempting to climb into neighboring beds, while the facility appears slow to respond. The fear voiced here stretches beyond discomfort to questions of safety: call buttons go unanswered, after-hours front desks are reportedly unmanned, and even basic hygiene and medication administration fall through the cracks.
Safety concerns escalate into dramatic episodes. One reviewer narrates a nightmarish scenario in which a resident, left unsupervised, ends up walking away from the facility near a freeway; the LAPD is involved after the person is found by authorities. The reviewer condemns the apparent absence of night staffing, door security, or effective monitoring, and they call for investigations or even shutdown. In other accounts, families report witnessing or hearing about mistreatment of other patients, and some explicitly urge readers to avoid bringing loved ones to the facility. The cumulative effect is a sense of a system that is not only underperforming but potentially dangerous, with vulnerable individuals at substantial risk.
There are, however, pockets of more positive experiences within this broader narrative. A handful of reviewers describe caregivers who offered warmth and support. For example, a family member recounts resilience and compassion from staff, noting that the director or a designated social service staff person provided reassurance and assistance. Another account speaks of a caregiver named Rachel and other workers who were supportive during a loved one's stay, allowing family visits and offering ongoing communication. In a contrasting but related vein, one reviewer touts Rancho Mesa as a good senior care facility where CNAs and nurses consistently go above and beyond, and where the staff are described as polite, attentive, and easy to contact. Some families found the environment more welcoming, with promises of updates and a sense that the care team understood the family's needs.
Among the more mixed notes, a few reviews point to a conflict between improved personal interactions and ongoing systemic problems. There are claims of a clean facility and caring staff in one unit, while another part of the same property is portrayed as outdated, noisy, and poorly maintained, with an administration that is difficult to reach or unresponsive. The contrast suggests that experiences may vary not only by individual staff members but also by unit or location within the same overarching organization. There is also a recurring call for families to seek alternatives, including moving to different facilities or arranging home health, when possible, to avoid the more negative outcomes described by others.
Taken together, these experiences present a picture of a facility with serious, sometimes dangerous gaps in basic care, safety, and accountability, punctuated by a few hopeful, positive experiences where staff demonstrated genuine care and communication. The recurring themes include delays and inconsistencies with medications and assistance, dirty or poorly maintained living spaces, insufficient supervision and security at night, and a sense that patient needs are sometimes subordinated to administrative or financial concerns. While there are mentions of staff who are kind and competent, the overall balance of reports lands heavily on caution: families advise others to investigate thoroughly, consider moving to a different facility, or opt for home health care when possible to ensure their loved ones receive reliable, compassionate, and safe care.
59 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rancho Mesa Care Center is a premier assisted living community located in the beautiful neighborhood of Alta Loma, CA. Our facility offers a wide range of amenities and services to ensure our residents live a comfortable and fulfilling life.
Our residents can enjoy the convenience of having a beauty salon on-site, where they can pamper themselves and maintain their personal grooming needs. They can also stay entertained with cable or satellite TV in their fully furnished rooms. Community-operated transportation is available for outings and appointments.
For those who are tech-savvy, we have a computer center with Wi-Fi/high-speed internet access. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our talented chefs. Special dietary restrictions are accommodated.
We understand the importance of maintaining physical health, which is why we have a fitness room and offer wellness programs to keep our residents active and engaged. Additionally, our gaming room provides opportunities for socializing and friendly competition.
Nature enthusiasts will appreciate our beautiful garden and outdoor space, perfect for leisurely walks or enjoying fresh air. For those who prefer quiet time indoors, we have a small library where residents can relax and read.
Our dedicated staff is available around-the-clock to provide 24-hour call system support and supervision as needed. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that our residents receive the proper dosage at the right times.
To promote mental well-being, we have a mental wellness program in place to cater to individual needs. Transportation arrangements are made not only for non-medical purposes but also for doctors' appointments.
In terms of nearby amenities, Rancho Mesa Care Center is conveniently surrounded by cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals – all contributing to an enriched lifestyle for our residents.
At Rancho Mesa Care Center in Alta Loma, CA, we strive to create a nurturing and vibrant community where our residents can enjoy the comforts of home while receiving the care and support they need.
Rancho Mesa Care Center is located at 9333 La Mesa Drive, Alta Loma, CA 91701 in San Bernardino County, California
Rancho Mesa Care Center on seniors.fyi includes 5 photos including images showing healthcare, landscaping, nurse, interior, fence, and more.
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