Eastern Plumas Hospital- Portola Campus

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  • Interior

    A stylish and modern office reception area with decorative artwork.

  • Outdoors

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  • Building

    A building with a green roof set against a backdrop of mountains and clear blue sky.

  • Architecture

    A picturesque view of a single-story building surrounded by lush greenery under a clear blue sky.

  • Bedroom

    A view of a hospital patient room featuring a bed, medical equipment, and natural light coming through the window.

  • Trees

    A view of a building surrounded by a parking lot filled with cars, set against a backdrop of trees and a clear blue sky.

  • Landscaping

    A peaceful park scene featuring a bench surrounded by lush greenery and trees, inviting for a moment of relaxation.

  • Healthcare

    A view of an emergency room with patient beds and medical equipment.

Eastern Plumas Hospital- Portola Campus

500 First Street, Portola, CA 96122

For more information about senior living options: (844) 490-3973

3.6 from 40 reviews
5 stars
22
4 stars
3
3 stars
2
2 stars
2
1 stars
11

Skilled Nursing Facility

Overall Review of Eastern Plumas Hospital- Portola Campus

Pros

  • pro The front desk staff, CNAs, nurses, and lab technicians are described as absolutely wonderful.
  • pro The emergency department team is praised for compassionate care and clear guidance on next steps.
  • pro The ambulance crew is described as the absolute best and as an industry standard in emergency medical care.
  • pro Mary Morrison and Nurse Karen are both praised for their caring and exceptional service.
  • pro Eastern Plumas Health Care is described as amazing, with nothing but great experiences across departments.
  • pro Catherine Colpitts at Graeagle Medical Clinic is wonderful and provides exceptional, detail-oriented care.
  • pro The ER staff and Dr. Ken Robinson are credited with five-star personal care.

Cons

  • pro The facility can't reliably update chart information, turning every interaction into a battle over releases and insurance and updates never get saved.
  • pro The billing department keeps sending bills after visits even when payment is made in full the same day, requiring proof of payment repeatedly.
  • pro The overall disorganization at the facility is unreal.
  • pro Lorraine (D.O.N) is described as harsh, nasty, unprofessional, and lacking in leadership, making the facility unsuitable for long-term care.
  • pro The reviewer would never recommend the long-term care facility and would prefer taking elderly relatives elsewhere.
  • pro A mammography staff member was aggressive and questioned the patient's memory of prior mammograms, implying records were not kept.
  • pro An ER doctor spent time bad-mouthing another hospital and wasted the patient's time; the reviewer would not return.
  • pro Privacy is not taken seriously at the facility.

Review

Eastern Plumas Hospital-Portola Campus is best suited for families that need close-by, hospital-level care in a rural Portola setting. The facility functions as a reliable acute-care touchpoint for emergencies and inpatient needs, offering responsive ER staff and a capable clinical team when urgent medical attention is required. For ongoing primary care, chronic disease management, or long-term residential care for an elderly loved one, however, this campus is not the strongest match. Its strengths in acute care do not fully translate into the consistency and administrative reliability necessary for steady, long-term planning.

Those evaluating alternatives should consider what matters most in daily practice. If dependable medical records, accurate billing, and streamlined administrative processes are nonnegotiable, exploring other clinics or hospitals in the region is prudent. Several reviews highlight persistent chart-management glitches, billing mix-ups, and communication gaps that complicate routine interactions long after an initial visit. For families seeking predictable scheduling, unified records, and a transparent billing path, a different facility may deliver fewer surprises and greater peace of mind.

The upside during emergencies is real and tangible. Reviewers consistently praise the emergency department staff for competence, bedside care, and the ability to move patients through urgent pathways when time matters. Ambulance crews and ER clinicians are described as diligent, compassionate, and capable under pressure, with anecdotal praise for team members who endured difficult situations with professionalism. These moments of strong, patient-centered care demonstrate that the campus can deliver high-quality acute treatment when the situation is truly urgent.

That said, the same bodies of reviews lay bare the persistent gaps that undermine routine experiences. Billing departments are described as slow or misaligned with payments, requiring repeated proof of payment and causing frustrating billing cycles. Chart updates and insurance information often fail to stick, forcing patients to re-provide signatures and seek clarifications repeatedly. Long-term care concerns center on leadership and consistency; one DO.N figure is openly criticized for harshness and unprofessionalism, while broader concerns about administrative turnover and care coordination echo across departments. In short, for chronic or routine care, the environment can feel disorganized at best and frustrating at worst.

Private, personal care decisions should factor in the expressed privacy and quality of care in non-emergency settings. Several reviews note thoroughly capable clinicians in clinics, yet multiple accounts describe difficulty in getting messages to the right provider, delays in labs or follow-up, and a perception of indifference among staff toward patient needs. For a family member who requires steady, empathetic primary care, or for a loved one who depends on consistent recordkeeping and clear communication, those weaknesses cannot be dismissed. The hospital's strength in urgent care does not compensate for the frequency and variety of administrative and care-delivery flaws.

In the end, the Portola campus offers a practical, proximity-based option for urgent medical needs, where emergency care can be swift, intimate, and human-centered. It remains a compelling choice for acute episodes and when a nearby hospital is essential, but it is not the optimal home for reliable long-term care, ongoing primary care, or smooth administrative operations. Families with a clear preference for flawless billing, flawless records, and strong long-term oversight should look to alternatives that prioritize those fundamentals. For others, pairing the campus for immediate emergencies with a separate, consistently managed primary-care network can strike a balanced plan that leverages its emergency strengths while avoiding its chronic administrative pitfalls.

Features

Housing

  • 66 resident community capacity 66 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Eastern Plumas Hospital- Portola Campus in Portola, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The campus is fully furnished and features various amenities such as a beauty salon, gaming room, fitness room, small library, and outdoor space for residents to enjoy.

Residents can stay connected with cable or satellite TV and Wi-Fi/high-speed internet throughout the campus. They also have access to a computer center and community-operated transportation for their convenience. The dining experience at this community is restaurant-style, with special dietary restrictions catered to.

Care services provided include 24-hour call system and supervision, assistance with daily activities such as bathing and dressing, transfers, medication management, and diabetes diet support. Mental wellness programs are also available to ensure the overall well-being of residents.

Transportation arrangement is available for non-medical purposes as well as for transportation to doctors' appointments. The community also offers move-in coordination services for a seamless transition.

Residents can engage in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with their needs.

In terms of nearby facilities, there are two cafes, one park, one pharmacy, two physicians' offices, nine restaurants within close proximity of the community. In addition, there are 11 places of worship nearby for residents' spiritual needs. Furthermore, if medical attention is required,

Overall, the Eastern Plumas Hospital- Portola Campus in Portola, CA provides a comprehensive assisted living experience with a range of amenities and care services designed to enhance the quality of life for its residents.

Nearby Places of Interest

This part of Portola, California offers a convenient and accessible location for seniors looking to reside in the area. With a variety of restaurants such as Krispy Krunchy Chicken, Lena's Cantina, and Sharon's Cafe within walking distance, there are plenty of dining options to choose from. Additionally, there are places of worship nearby including The Upper Room Seventh day Adventist Fellowship and Holy Family Church for spiritual needs. For recreational activities, Portola City Park is just 0.5 miles away. Access to healthcare services is readily available with Eastern Plumas Hospital-Portola Campus located nearby along with pharmacies like Kehoe Pharmacy for medical needs. Transportation options are also convenient with U-Haul locations for any moving or storage needs. Overall, this part of Portola provides a well-rounded and supportive community for senior living.

Restaurants

  • Krispy Krunchy Chicken (0 miles)
  • Lena's Cantina (0.1 miles)
  • Sharon's Cafe (0.1 miles)
  • Portola Frosty (0.4 miles)
  • Lucky Chinese Express (0.5 miles)
  • Maria's Mexican Restaurant (0.5 miles)
  • El Bacanora Mexican (0.5 miles)

Places of Worship

  • The Upper Room Seventh day Adventist Fellowship (0.2 miles)
  • Assembly of God Church (0.2 miles)
  • Holy Family Church (0.3 miles)
  • Holy Family Social Center (0.3 miles)
  • Southern Baptist Convention (0.4 miles)
  • Assembly of God Church (0.4 miles)
  • Portola Station Baptist Church (0.4 miles)

Cafes

  • Nichole's Coffee Depot & Deli (0.2 miles)
  • Peet's Coffee and Tea (0.3 miles)

Transportation

  • U-Haul Neighborhood Dealer (0.3 miles)
  • U-Haul (1.8 miles)

Pharmacies

  • Kehoe Pharmacy (0.4 miles)
  • Loyalton Pharmacy & Floral (15.2 miles)

Physicians

  • Stanton Christopher D MD (0.5 miles)
  • Eastern Plumas Health Care (0.5 miles)
  • Eastern Plumas Health Care (15 miles)

Parks

  • Portola City Park (0.5 miles)

Hospitals

  • Eastern Plumas Hospital-Portola Campus (0.5 miles)

Frequently Asked Questions

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