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Eastern Plumas Hospital- Portola Campus

Eastern Plumas Hospital- Portola Campus is a nursing home community in Portola, CA.

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Eastern Plumas Hospital- Portola Campus

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  • Interior

    A stylish and modern office reception area with decorative artwork.

  • Outdoors

    A group of five people standing outdoors and smiling, with a natural background.

  • Building

    A building with a green roof set against a backdrop of mountains and clear blue sky.

  • Architecture

    A picturesque view of a single-story building surrounded by lush greenery under a clear blue sky.

  • Bedroom

    A view of a hospital patient room featuring a bed, medical equipment, and natural light coming through the window.

  • Trees

    A view of a building surrounded by a parking lot filled with cars, set against a backdrop of trees and a clear blue sky.

  • Landscaping

    A peaceful park scene featuring a bench surrounded by lush greenery and trees, inviting for a moment of relaxation.

  • Healthcare

    A view of an emergency room with patient beds and medical equipment.

500 First Street, Portola, CA 96122

For more information about senior living options: (866) 208-4318

3.6 from 43 reviews
5 stars
24
4 stars
3
3 stars
2
2 stars
2
1 stars
12

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2023

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Overall Review of Eastern Plumas Hospital- Portola Campus

common 9 reviews mention this

Caring, capable care teams

Residents and patients repeatedly describe staff as caring and thorough during care.

Multiple reviewers highlight positive, hands-on experiences with front desk staff, nurses, lab technicians, and clinicians, often describing clear next steps and respectful support. Several notes also single out specific caregivers and emphasize compassion during stressful moments, including emergency situations. A few reviewers also offer shorter praise like saying the team was helpful, reinforcing a broadly positive staff experience across departments.

caveat 4 reviews mention this

Billing and records feel unreliable

Several reviewers report problems with records, follow-through, and billing handling.

Some reviewers describe repeated difficulty getting information updated, including chart or appointment records that they say were not saved despite providing signatures and updated details. Others describe conflicts around medical records, like mammogram history not being available when expected, leading to an uncomfortable interaction. A separate thread is communication and help with getting messages to a doctor, where reviewers say it takes too long or staff do not respond in time. There are also complaints about billing and having to provide proof of payment.

differentiator 5 reviews mention this

Emergency care helps, but scope varies

Emergency care experiences range from praised ER service to concerns about what the facility can handle.

Reviewers who had emergency-room experiences describe strong service, including care that felt thorough and attentive even when the facility was busy. At least one reviewer explicitly says the emergency facility is competent, while others describe staff working them through imaging and follow-up direction. On the other hand, some reviews raise concerns that the hospital may not handle certain emergencies, including claims about needing transport to another facility. Others express frustration that they do not feel the team could figure out what was wrong quickly enough.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 66 resident community capacity 66 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This part of Portola, California offers a convenient and accessible location for seniors looking to reside in the area. With a variety of restaurants such as Krispy Krunchy Chicken, Lena's Cantina, and Sharon's Cafe within walking distance, there are plenty of dining options to choose from. Additionally, there are places of worship nearby including The Upper Room Seventh day Adventist Fellowship and Holy Family Church for spiritual needs. For recreational activities, Portola City Park is just 0.5 miles away. Access to healthcare services is readily available with Eastern Plumas Hospital-Portola Campus located nearby along with pharmacies like Kehoe Pharmacy for medical needs. Transportation options are also convenient with U-Haul locations for any moving or storage needs. Overall, this part of Portola provides a well-rounded and supportive community for senior living.

Restaurants

  • Krispy Krunchy Chicken (0 miles)
  • Lena's Cantina (0.1 miles)
  • Sharon's Cafe (0.1 miles)
  • Portola Frosty (0.4 miles)
  • Lucky Chinese Express (0.5 miles)
  • Maria's Mexican Restaurant (0.5 miles)
  • El Bacanora Mexican (0.5 miles)

Places of Worship

  • The Upper Room Seventh day Adventist Fellowship (0.2 miles)
  • Assembly of God Church (0.2 miles)
  • Holy Family Church (0.3 miles)
  • Holy Family Social Center (0.3 miles)
  • Southern Baptist Convention (0.4 miles)
  • Assembly of God Church (0.4 miles)
  • Portola Station Baptist Church (0.4 miles)

Cafes

  • Nichole's Coffee Depot & Deli (0.2 miles)
  • Peet's Coffee and Tea (0.3 miles)

Transportation

  • U-Haul Neighborhood Dealer (0.3 miles)
  • U-Haul (1.8 miles)

Pharmacies

  • Kehoe Pharmacy (0.4 miles)
  • Loyalton Pharmacy & Floral (15.2 miles)

Physicians

  • Stanton Christopher D MD (0.5 miles)
  • Eastern Plumas Health Care (0.5 miles)
  • Eastern Plumas Health Care (15 miles)

Parks

  • Portola City Park (0.5 miles)

Hospitals

  • Eastern Plumas Hospital-Portola Campus (0.5 miles)

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