Eastern Plumas Hospital- Portola Campus
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500 First Street, Portola, CA 96122
For more information about senior living options: (844) 490-3973
The emergency department staff were absolutely wonderful. Eastern Plumas Health Care's ambulance crew were described as the absolute best. They cared for loved ones like their own. Mary Morrison is caring and considered an angel by patients. Nurse Karen was fantastic. EPHC is amazing, with nothing but great experiences across departments. Catherine Colpitts at the Graeagle Medical Clinic is wonderful and provides exceptional care. The ER staff and doctor were excellent.
The staff can't seem to update chart information, turning every contact into a battle. The billing department sends bills after visits even when payment has been made, requiring repeated proof of payment. Lorraine (D.O.N.) is described as harsh, nasty, unprofessional, and lacking leadership, making the reviewer unwilling to recommend the facility for a family member. The hospital is said to be unable to handle real emergencies and would fly patients elsewhere, indicating serious limitations. A mammography staff member was aggressive and treated the patient like they didn't know their own records. The ER doctor was busy bad-mouthing another hospital and wasted the patient's time, leading to a vow not to return. Clinic staff are described as indifferent to patients' needs, making it hard to get messages to the doctor or timely care. Wait times for labs were long, with the facility described as a crowded, barely functional first-aid station with workers who don't want to work. Privacy is not taken seriously, and one reviewer warned you should not expect private care there. A reviewer claimed that if a person were dying, staff might not recognize what is wrong, implying a lack of competence.Across the various facilities that make up Eastern Plumas Health Care and its nearby clinics, patients describe a striking mix of experiences that range from genuinely compassionate care to scenes of persistent administrative chaos. On the one hand, there are many accounts of doctors, nurses, and support staff delivering thoughtful, thorough, and kind care in moments of need. On the other hand, repeated complaints about record keeping, billing, appointment management, and leadership paint a picture of an organization that struggles to translate good bedside manner into consistently smooth, patient-centered operations. The result is a backdrop of gratitude for individual caregivers shadowed by frustration with the system that surrounds them.
A recurring worry centers on chart updates, releases, and insurance information. Several reviewers report that despite providing updated signatures and repeatedly communicating changes during every encounter, the new information never seems to be saved. This administrative hiccup crops up in nearly every contact and leads to ongoing battles over releases and insurance details. In parallel, billing problems show up even after patients pay in full on the day of service. Some reviewers say they must keep fighting with the billing department and continuously provide proof of payment, which adds stress and confusion to what should be straightforward financial transactions. The impression is that disorganization at the administrative level undermines otherwise positive clinical experiences.
There is also sharp criticism directed at the long-term care settings in Portola and Loyalton, where expectations around leadership and professionalism appear to be a decisive factor in overall satisfaction. Lorraine, identified as the Director of Nursing, is described by multiple reviewers as a harsh and unprofessional figure whose leadership style allegedly fails to foster a supportive environment for residents or families. The language used is strong, with one reviewer stating they would not recommend placing a family member in these facilities based on their experiences, while others express a broader sense that leadership and supervision are sorely lacking. Taken together, these comments suggest that the quality of care can be overshadowed by how the facility is run from the top down, influencing families' decisions about where to place loved ones.
Despite these criticisms, there are many glowing, specific testimonials about individual caregivers and encounters that stand out in positive ways. A patient who came in for an emergency shared that the front desk staff, certified nursing assistants, nurses, and the lab technician were all wonderful, supportive, and patient with their moodiness. The care was described as thorough, with clear, understandable directions for next steps and follow-up. In another instance, emergency department staff were praised for treating a loved one with respect and competence, and the overall experience was characterized as excellent by multiple people who encountered the ER team during stressful moments. Even when a facility is crowded or busy, these reviews highlight moments where staff went above and beyond to reassure and guide patients through urgent care needs.
However, not all clinical experiences align with the praise for bedside care. In the radiology and records spheres, there are notable complaints about record accuracy and communication. One reviewer recounts being told there was no record of prior mammograms at a facility, only to discover later that records did indeed exist and extended back further than anticipated. The initial escalation appeared aggressive, and the reviewer felt dismissed or treated as if they didn't know their own history. This led them to seek care elsewhere. The broader takeaway is a concern about how records are stored and verified, with patients warning others to proceed with caution when relying on internal memory or staff recollections without corroborating documentation.
Primary care experiences add another layer of nuance. Some patients praise the quality of physicians in the clinics and the overall competence of doctors, while simultaneously flagging that getting messages to a doctor is frustratingly difficult. The pandemic-era context is cited as a factor that magnified communication gaps, with testimonials about delays getting testing referrals or conflicting information between clinics and laboratories. One detailed experience described a prolonged process to obtain a COVID-19 test - told initially that a referral was needed, then finding out through the lab that a referral wasn't necessary - illustrating how mixed signals can erode trust in a time when timely care is paramount. The frustration extends to general experiences of trying to navigate care among several clinics that are physically close but administratively disconnected.
In emergency care, opinions vary dramatically in a way that underscores the variability of experience. Some reviewers suggest that if a genuine, life-threatening emergency occurs, this system may depend on fast transport to a larger, better-equipped facility in Reno. Others describe the ER as capable but sometimes overwhelmed or slow to recognize or address critical conditions, with phrases that hint at a sense that "you could be dying and they wouldn't know what's wrong." There are also specific mentions of individual clinicians who contributed positively - such as Dr. Ken Robinson and the ER team responsible for imaging and radiology - while others recall experiences where the care did not meet expectations. The spectrum here reinforces that the quality of emergency care can be highly contingent on the specific staff on shift and the communication among teams.
Throughout these perspectives, one clear throughline is the human impact of organizational friction. Patients repeatedly acknowledge the kindness, competence, and dedication of many frontline caregivers - nurses, CNAs, lab technicians, and certain physicians - while simultaneously pointing to systemic problems: inconsistent record-keeping, gaps in privacy and confidentiality practices, administrative turnover, and a perceived lack of effective supervision. The collective narrative is not a simple indictment of a single department but a portrait of an integrated health system where the clinical virtues of individuals are too often compromised by the friction of mismanaged processes. In sum, patients express gratitude for compassionate, capable care in moments of need, paired with urgent calls for improved information systems, clearer communication, and steadier leadership to ensure that the high level of personal care can be reliably delivered across all services.
66 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Eastern Plumas Hospital- Portola Campus in Portola, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The campus is fully furnished and features various amenities such as a beauty salon, gaming room, fitness room, small library, and outdoor space for residents to enjoy.
Residents can stay connected with cable or satellite TV and Wi-Fi/high-speed internet throughout the campus. They also have access to a computer center and community-operated transportation for their convenience. The dining experience at this community is restaurant-style, with special dietary restrictions catered to.
Care services provided include 24-hour call system and supervision, assistance with daily activities such as bathing and dressing, transfers, medication management, and diabetes diet support. Mental wellness programs are also available to ensure the overall well-being of residents.
Transportation arrangement is available for non-medical purposes as well as for transportation to doctors' appointments. The community also offers move-in coordination services for a seamless transition.
Residents can engage in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with their needs.
In terms of nearby facilities, there are two cafes, one park, one pharmacy, two physicians' offices, nine restaurants within close proximity of the community. In addition, there are 11 places of worship nearby for residents' spiritual needs. Furthermore, if medical attention is required,
Overall, the Eastern Plumas Hospital- Portola Campus in Portola, CA provides a comprehensive assisted living experience with a range of amenities and care services designed to enhance the quality of life for its residents.
This part of Portola, California offers a convenient and accessible location for seniors looking to reside in the area. With a variety of restaurants such as Krispy Krunchy Chicken, Lena's Cantina, and Sharon's Cafe within walking distance, there are plenty of dining options to choose from. Additionally, there are places of worship nearby including The Upper Room Seventh day Adventist Fellowship and Holy Family Church for spiritual needs. For recreational activities, Portola City Park is just 0.5 miles away. Access to healthcare services is readily available with Eastern Plumas Hospital-Portola Campus located nearby along with pharmacies like Kehoe Pharmacy for medical needs. Transportation options are also convenient with U-Haul locations for any moving or storage needs. Overall, this part of Portola provides a well-rounded and supportive community for senior living.
Eastern Plumas Hospital- Portola Campus is located at 500 First Street, Portola, CA 96122 in Plumas County, California
Eastern Plumas Hospital- Portola Campus on seniors.fyi includes 9 photos including images showing nature, trees, building, landscaping, grass, outdoor, walkway, outdoors, and more.
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