Windsor Care Center Of Petaluma

Pros

• The staff at Windsor Care Center of Petaluma is very helpful and attentive to the residents' needs, especially for those with memory loss.
• The facility is clean and offers a lot for residents recovering from surgeries, contributing to a positive recovery experience.
• Residents appreciate the lovely outdoor area and beautiful views available at the center.
• Many find the rooms spacious and comfortable, even with two residents sharing a room.
• Overall satisfaction with the care provided has been expressed by both long-term residents and family members.

Cons

• The call button response time was excessively long, taking 30 minutes for aides to answer.
• Some residents reported that the staff appears to be understaffed.
• There were concerns about the quality of care received, particularly following a short stay that resulted in a resident's passing.
• The maintenance of the exterior could be improved.
• There are mixed reviews about consistency in care quality, leading to worry from family members.

Review

Windsor Care Center of Petaluma has garnered a diverse range of reviews from residents and their families, reflecting both the positive aspects and some concerns regarding the facility’s care and staffing. Those who have experienced care at Windsor—either as patients or through family members—often highlight the cleanliness of the environment and attentiveness of the staff, which plays a crucial role in ensuring that residents feel comfortable and supported.

One reviewer expressed satisfaction with their grandmother's recovery experience after hip surgery at Windsor. They noted that the facility may lack in luxury compared to other options but emphasized its cleanliness and helpful staff. The attentive care given to residents, especially those suffering from memory loss, was particularly praised. This reviewer’s experience suggests that despite not being the fanciest choice available, Windsor is committed to providing quality care tailored to meet individual patient needs.

Another resident, who has lived at Windsor for approximately eighteen months, shared a similarly positive experience, appreciating the helpfulness of staff members. They describe living arrangements as accommodating with three roommates sharing a reasonably spacious room. Additionally, they mentioned a lovely outdoor patio area that offers enjoyable views, enhancing the overall living experience. However, they pointed out that exterior maintenance could improve—a possible area for management to consider in future enhancements to resident satisfaction.

In contrast to these positive reviews, there are also some concerning experiences related to staffing levels and responsiveness to resident needs. A family member commented on their mother's experience as a new resident at Windsor Care Center. Although pleased initially, they were troubled by reports from their mother about delays in receiving assistance from aides when needed; one instance took an alarming thirty minutes for help to arrive after she called for aid. Conversations with some aides revealed issues of understaffing within the facility—a challenge that can significantly impact overall resident care.

This family member also had painful memories associated with Windsor due to their mother-in-law passing away shortly after her admission there. Their concern about inadequate care during such a critical time adds complexity to their perspective on the facility’s reliability and effectiveness in catering to its residents’ needs. As they continue advocating for improved conditions for their mother residing there now, this highlights a broader theme: while many express appreciation for Windsor Care's atmosphere and care quality, others remain cautious due primarily to staffing challenges.

Despite mixed narratives surrounding Windsor Care Center of Petaluma's capacity to provide timely help and attentive service consistently, many reviewers do emphasize that overall staff competence remains strong. One review enthusiastically noted how knowledgeable staff seemed while suggesting reassurance about adequate aide availability for all residents' needs—indicating efforts on part of management towards hiring sufficient personnel may exist alongside challenges currently faced by existing team members.

The varied experiences paint an intricate picture of life at Windsor Care Center in Petaluma—where moments of commendable service coexist alongside pressing concerns regarding staffing efficiency and response times for aid requests. While many appreciate what Windsor has provided as an enforcement mechanism amidst recovery or assisted living situations; there is an undeniable call from family advocates aiming towards maintaining high standards in elder healthcare through vigilance and active communication with management about any areas needing attention or improvement moving forward.

Hospitals

• Evergreen Health Rehabilitation Center (0.5 miles)
• Petaluma Valley Hospital-Radiology & Laboratory Outpatient Clinic (2.2 miles)
• Parkside Recovery Centers (2.4 miles)
• SRM Alliance Hospital Services (2.4 miles)
• Chaplain's Office: Novato Community Hospital: Sutter Health Affiliate (9.7 miles)
• Novato Community Hospital (9.7 miles)

Parks

• McNear Park (0.5 miles)
• Miwok Park (7.8 miles)
• Pioneer Park (8 miles)
• Jack London State Historic Park (10.7 miles)

Places of Worship

• St Vincent De Paul Church (0.8 miles)
• St Leo's Catholic Church (10.8 miles)

Physicians

• Westside Optometry (0.9 miles)
• Dermatology Associates of the Bay Area (2.2 miles)
• Annadel Medical Group (2.2 miles)
• North Bay Eye Associates (2.2 miles)
• North Bay Dermatology and Skin Cancer Center (2.3 miles)
• Petaluma Pediatrician - Dr Faye Lundergan (2.4 miles)
• Ackroyd Gregory, MD (2.4 miles)

Restaurants

• Wild Goat Bistro (0.9 miles)
• Brewsters Beer Garden (1.1 miles)
• The Block (1.2 miles)
• McDonald's (1.6 miles)
• In-N-Out Burger (1.7 miles)
• McDonald's (2.2 miles)
• Lombardi's BBQ & Deli (2.7 miles)

Theaters

• Boulevard Cinemas (0.9 miles)
• Rohnert Park 16 (9.6 miles)

Pharmacies

• Depth Body (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.2 miles)
• Safeway Pharmacy (2.3 miles)
• Lucky Supermarket Pharmacy (3.2 miles)
• Longs Drugs (8.2 miles)
• CVS Pharmacy (8.2 miles)

Cafes

• Java Hut (1.7 miles)
• Starbucks (9.3 miles)