Windsor Care Center Of Petaluma
SaveInformation last verified:
523 Hayes Lane, Petaluma, CA 94952
For more information about senior living options: (844) 490-3973
They are kind and go above and beyond, excelling at their jobs. The facility is clean and professional in appearance and upkeep. The nursing team is knowledgeable, kind, and provides individually tailored care. The staff are attentive, friendly, and reassuring, making families feel at ease. Nurses, CNAs, and therapists are consistently kind and always smiling. The activity department offers engaging and stimulating activities for residents. The kitchen and dietitian provide well-balanced meals and personalize residents' preferences. Alyssa is regarded as an outstanding CNA who consistently goes above and beyond. The rehab program is effective, with PT/OT helping residents walk and return home.
The reviews describe the facility as horrible, with staff described as stupid, rude, inadequate, and not caring about patients. It’s claimed that their grandmother almost died there because no meaningful therapy or care was provided. Call bells were said to be seldom answered due to understaffing. One reviewer alleged a male staff member physically woke them and others laughed when confronted. It’s stated that a family member was sent home with medications that weren’t theirs and their own meds were forgotten. Perfume or strong scents worn by workers were said to cause distress and breathing difficulties. There were warnings to watch out for racist staff. It’s claimed the facility was understaffed, leading to long waits (e.g., 30 minutes) for assistance.Windsor Care Center of Petaluma is best suited for seniors who need skilled nursing care with a strong emphasis on rehabilitation and daily interaction with a proactive care team. The facility earns trust from families seeking a post-acute pathway that prioritizes physical therapy and occupational therapy, with therapists and nurses who demonstrate genuine engagement in residents’ recovery. Several reviews highlight a clean, professional environment and a campus that feels approachable and home-like, aided by a pleasant outdoor space and meals that are personally guided by a dietitian. For families prioritizing a warm, people-first culture and consistent, visible staff involvement in care planning, Windsor often checks those boxes. The emphasis on individualized care plans and steady therapy progress makes Windsor a practical choice for those whose immediate goal is to regain independence after surgery or an illness.
Yet, there are clear reasons some families might want to explore alternatives. A subset of reviewers describe serious lapses in responsiveness, including lengthy delays when call buttons are pressed, and at least one account of abrupt neglect around end-of-life or post-operative care. Such reports, while not universal, raise red flags for anyone whose priority is guaranteed, round-the-clock responsiveness and unambiguous bedside attentiveness. Other critiques touch on staffing variability, with perceptions that aides and nurses can be stretched or inconsistent at certain times. For memory-care sensitive families, or those needing highly predictable, constant monitoring, Windsor can feel less reliable on the most demanding care moments.
The strongest positives, staff kindness, individualized attention, and strong rehab outcomes, often offset the downsides when the resident’s primary aim is recovery and reintegration. The care team is repeatedly described as caring, communicative, and capable, with nurses and CNAs who go beyond the minimum to facilitate progress and comfort. The rehab program attracts praise for its therapists, who are perceived as skilled and patient-centered, and for consistent daily interactions that create a sense of momentum toward discharge. Families also note meaningful emotional support, not just clinical care, with staff members remembered for going the extra mile to ease transitions from hospital to skilled nursing care. Taken together, these elements make Windsor a compelling choice for recovery-focused placement where staff devotion and clinical competence are prioritized.
Nonetheless, the negative experiences cannot be ignored in a decision of this gravity. Incidents ranging from poor bedside management to outright perceived neglect, such as inadequate response to urgent needs or troubling hygiene-related concerns, underscore that not every shift delivers flawless care. Some residents have felt under-supported during critical moments, and a few reviews recount distressing lapses that affected trust in the system. There are also recurring notes about room configurations, with some residents sharing spaces that feel large enough but could be more comfortably managed with improved maintenance or clearer expectations about privacy and shared rooms. These factors matter for residents who require high consistency and exemplary bedside care every day, not just on paper.
For families weighing Windsor against alternatives, practical steps can anchor the decision. Schedule a thorough tour focused on therapy spaces, staffing patterns across different shifts, and how call lights are managed in real time. Ask to review the most recent care plans and to speak with the therapy team about what a typical day looks like in terms of therapy minutes and progress benchmarks. Inquire specifically about infection control, room assignments, and how complaints are tracked and resolved. If memory care or higher-acuity needs feature prominently, verify the facility’s capability to provide ongoing cognitive support and fall prevention, and whether auxiliary services, like hospice collaboration or palliative care, are readily accessible. A candid discussion with admissions and the rehab director can reveal how Windsor handles fluctuations in staffing and demand.
The bottom line positions Windsor Care Center of Petaluma as a solid fit for families prioritizing rehabilitation strength, proactive staff engagement, and a welcoming environment. When recovery goals and a home-like culture trump perfectly consistent call-response times, Windsor often delivers dependable progress and genuine warmth. However, for residents whose safety and comfort hinge on unwavering, immediate responsiveness or for those needing highly predictable care around the clock, it makes sense to compare alternatives with documented, consistent performance in those domains. In such cases, a careful, evidence-based visit, plus conversations with current families about day-to-day experiences, will illuminate whether Windsor’s strengths align with the resident’s highest-priority needs or whether another option might better fit the care equation. Ultimately, Windsor stands as a pragmatic, recovery-forward choice, strong in therapy, strong in heart, yet not immune to the realities that demand vigilance and due diligence from every family selecting a long-term home.
79 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Care Center of Petaluma is a premier assisted living community located in Petaluma, CA. Our community offers a wide range of amenities to enhance the quality of life for our residents.
To promote a sense of well-being and relaxation, we provide a beauty salon where residents can pamper themselves and a fully furnished outdoor space where they can enjoy the fresh air and natural surroundings. Our dining room offers restaurant-style dining with special dietary restrictions catered to, ensuring that all residents have access to delicious and nutritious meals.
For entertainment and socialization, we have a gaming room, small library, and a computer center equipped with Wi-Fi/high-speed internet. Additionally, we offer scheduled daily activities as well as resident-run activities for individuals who prefer more independent engagement.
The health and safety of our residents are paramount. We provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our professional staff also manages medication administration and offers special dietary options for those with specific needs such as diabetes.
Transportation services are available for non-medical purposes as well as transportation arrangement for doctor's appointments. This allows our residents to maintain their independence while having convenient access to necessary healthcare services.
Nearby are various amenities that add convenience to our residents' lives including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Windsor Care Center of Petaluma, we strive to create a welcoming environment that fosters companionship, fulfillment, and overall well-being for our residents.
Windsor Care Center Of Petaluma is located at 523 Hayes Lane, Petaluma, CA 94952 in Sonoma County, California
Windsor Care Center Of Petaluma on seniors.fyi includes 5 photos including images showing landscaping, patio, bedroom, bright lighting, outdoor furniture, garden, trees, porch, and more.
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