Manorcare Health Services-Palm Desert

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  • Interior

    A portable oxygen concentrator with a connected humidifier bottle and tube, placed indoors.

  • Outdoors

    An elderly person in a wheelchair wearing a hospital gown, accompanied by a caregiver outdoors.

  • Bedroom

    A hospital chair with stained linens.

  • Trees

    Sign for ManorCare Health Services surrounded by greenery.

  • Dining

    A group of people enjoying a dinner gathering at a restaurant.

  • Outdoor

    A woman in a wheelchair with an oxygen tank being assisted outside by two caregivers.

  • Bathroom

    A woman reacts emotionally while holding a pregnancy test in a bathroom.

  • Healthcare

    A person visits a patient lying in a hospital bed.

  • Interior Decor

    A bouquet of vibrant yellow roses in a white vase, elegantly placed on a table.

  • Facility

    Weekly activity schedule at ManorCare of Palm Desert.

  • Wheelchair

    Person in a wheelchair wearing a shirt with printed text.

  • Nurse

    Nurses assisting a patient in a hospital room.

Manorcare Health Services-Palm Desert

74-350 Country Club Drive, Palm Desert, CA 92260

For more information about senior living options: (844) 490-3973

3.4 from 14 reviews
5 stars
7
4 stars
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0
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1 stars
5

Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at ManorCare Health Services is described as very busy and attentive, ensuring timely meals and regular rehabilitation sessions for patients.
  • pro Many reviewers noted that the physical and occupational therapy staff provided excellent care and support during recovery.
  • pro Some patients appreciated the variety of activities offered, such as Bingo and Happy Hour, which contributed to a lively social environment.
  • pro Several families reported positive experiences with individual nurses and caregivers, highlighting their caring attitudes and helpfulness.
  • pro One reviewer mentioned that the cleanliness of the facility was satisfactory, resulting in an overall good experience during their family member's stay.

Cons

  • pro The facility has dirty rooms, including patient bathrooms, and is slow to respond to call lights, leaving patients waiting for over an hour for assistance.
  • pro Nurses and CNAs are often rude, and there is a lack of communication from administration down to staff members.
  • pro An elderly patient was given the wrong antibiotics for two days, leading to no signs of improvement in her condition.
  • pro Staff routinely fails to assist patients with eating and drinking, despite clear communication about their needs.
  • pro Patients have developed sores due to inadequate care and cleaning practices involving only wipes instead of proper hygiene methods.
  • pro There are concerns regarding the lack of attentive care, with some patients feeling ignored or kicked out without proper treatment.
  • pro The food served is described as horrible and unhealthy by multiple reviewers.
  • pro Families experienced frustration when advocating for their loved ones due to hostility from staff when complaints were raised about care quality.
  • pro Despite some good nursing staff, corporate demands hinder effective patient care, showing a focus on profit over health outcomes.

Review

ManorCare Health Services has garnered a wide spectrum of opinions from families and patients, revealing a troubling dichotomy in experiences. On one hand, some caregivers express profound dissatisfaction with the facility, particularly concerning cleanliness, attentiveness of staff, and quality of medical care. Reports mention dirty rooms and patient bathrooms, slow responses to call lights, and instances where patients are left unattended for extended periods—sometimes over an hour. Families have noted that their loved ones were not adequately assisted with meals or personal care needs unless they personally intervened. Additionally, critical medical protocols seem to have been overlooked; one patient reportedly received incorrect antibiotics for two days while another developed painful sores due to inadequate care.

Conversely, there are reviews highlighting positive experiences within ManorCare Health Services. Some family members praise the rehabilitation services their loved ones received, emphasizing effective physical and occupational therapy programs. These reviewers commend specific staff members—like CNAs and nurses—for their kindness and professional manner while noting that their relatives were engaged in meaningful activities such as Bingo and Happy Hour events. In these cases, the food was also reported to be satisfactory. However, even in more favorable reviews, concerns about room conditions persist while highlighting the challenges faced when family members are not present to advocate for those who cannot do so themselves.

While some families acknowledge the overwhelming nature of caregiving staff’s responsibilities—expressing understanding toward busy schedules—others report feelings of neglect and frustration with communication failures within the facility itself. Many caregivers expressed that when they raised issues or sought clarifications regarding their loved one's condition or treatment plan, they experienced significant delays or lack of response altogether. These sentiments foster a sense of distrust towards the facility's administration and its practices regarding patient care.

One particular review highlighted a distressing incident where an individual discovered unhygienic conditions in her mother’s room—the bed linens had not been changed for months—and this was indicative of wider systemic neglect observed by many families throughout multiple visits. Concerns were also raised about inappropriate prescribing practices leading to added stress among families advocating for better medication management for their elderly parents.

Amidst these criticisms lies an assortment of experiences shared by individuals who felt welcomed and well-cared-for during their stay at ManorCare Health Services. A number of visitors found that nursing and therapy staff provided high-quality interactions marked by warmth and empathy towards patients undergoing rehabilitation after illness or injury. Relatives noted how consistent physical therapists added comfort through familiar faces during recovery processes—something considered crucial for healing according to many satisfied guests.

Despite certain patrons expressing contentment with overall activities provided at the facility—including social engagements like Friday night dinners—the recurring narrative nonetheless underscores a pressing need for improvement across various fronts: hygiene standards, nursing attentiveness particularly with vulnerable populations suffering from dementia or requiring assistance eating without caregiver intervention, as well as effective communication between family members and administrative staff managing patient health records.

In summation, it is vital for potential residents or caregivers considering ManorCare Health Services to weigh these mixed reviews carefully against each other before making decisions impacting their loved ones’ wellbeing. The contrast between commendations on therapeutic support versus alarming complaints about basic healthcare needs indicates necessary areas for reform within this facility—a challenge that must be addressed collectively by both administration efforts towards heightened accountability alongside active involvement from vigilant families seeking quality care amidst growing concerns surrounding eldercare facilities nationwide.

Features

Housing

  • 178 resident community capacity 178 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Palm Springs International (9 miles away) Palm Springs International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manorcare Health Services-Palm Desert in Palm Desert, CA is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to easily maintain their personal grooming needs. With cable or satellite TV available, residents can stay entertained and connected to news and entertainment programs. Community-operated transportation is provided for residents, ensuring they can easily access local shops, appointments, and social activities.

For those who enjoy using computers, there is a computer center available within the community. Dining at Manorcare Health Services-Palm Desert is restaurant-style, providing residents with nutritious meals prepared by skilled chefs. A fitness room is also available for those who wish to partake in physical exercise and maintain their overall wellbeing.

The community is fully furnished, ensuring that residents can move in comfortably without the hassle of transporting furniture. There is also a gaming room where residents can engage in friendly competition and enjoy recreational activities. The presence of a garden allows residents to soak up nature's beauty and enjoy outdoor activities.

Housekeeping services help keep the living spaces clean and tidy. Each resident has their own private bathroom for convenience and privacy. A small library provides opportunities for reading and intellectual stimulation.

Residents have access to telephone services for communication with loved ones. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.

A wellness center is present within the community, offering various health programs and services to support residents' mental and physical wellbeing. Wi-Fi/high-speed internet ensures that residents remain connected online if needed.

In terms of care services, Manorcare Health Services-Palm Desert provides 24-hour call systems and supervision for peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available whenever needed. Residents with diabetes benefit from specialized diet plans while meal preparation and service are provided by the staff.

Medication management is offered to ensure residents take their prescribed medications correctly and on time. A mental wellness program is also available to support residents' emotional and cognitive health.

The community can accommodate special dietary restrictions for residents who have specific nutritional needs. Various dining options are available nearby, providing a range of choices for residents looking to explore local cuisine.

Manorcare Health Services-Palm Desert offers a variety of activities for residents to engage in. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community provides concierge services to assist residents with any additional needs or requests they may have.

Within close proximity to the community, there are several cafes, pharmacies, physicians, restaurants, places of worship, and hospitals offering convenience and accessibility to essential services. Overall, Manorcare Health Services-Palm Desert provides a comprehensive assisted living experience with various amenities and care services tailored to meet the individual needs of its residents.

Nearby Places of Interest

This part of Palm Desert, California, offers a variety of amenities and services that cater to seniors. With numerous restaurants within a few miles, such as Cork Tree and Sherman's Deli & Bakery, residents can enjoy a range of dining options. Additionally, there are several reputable physicians and hospitals nearby, including Desert Heart Physicians and Eisenhower Medical Center, ensuring access to quality healthcare. For leisure activities, there are cafes like Starbucks and Panera Bread for socializing over coffee or pastries. Pharmacies like CVS and Walgreens are conveniently located for medication needs. Places of worship like Southwest Community Church provide spiritual support, while theaters like Century Theatre offer entertainment options. Overall, this area in Palm Desert provides a well-rounded living environment for seniors seeking comfort and convenience in their daily lives.

Restaurants

  • Cork Tree (0.6 miles)
  • Sherman's Deli & Bakery (1.1 miles)
  • Eureka (2.7 miles)
  • Yard House (2.7 miles)
  • Keedy's Fountain & Grill (2.7 miles)
  • The Cheesecake Factory (2.8 miles)
  • Dringk Eatery + Bar (2.8 miles)

Physicians

  • Desert Heart Physicians (1.1 miles)
  • John Menelaos Aliapoulios (1.1 miles)
  • Advanced Periodontics Implant Center (1.4 miles)
  • Eisenhower Neuroscience Institute (1.4 miles)
  • Fleur Women's Health (1.4 miles)
  • Internal Medicine Specialists (1.4 miles)
  • Sanchez Joseph Joseph M Sanchez Palm Desert (1.5 miles)

Hospitals

  • City of Hope (1.1 miles)
  • Medical Records Department (2.2 miles)
  • Hope Square Surgical Center (2.2 miles)
  • Eisenhower Medical Center (2.2 miles)

Cafes

  • Marriott's Shadow Ridge I-The Villages (1.9 miles)
  • Starbucks (2.6 miles)
  • Starbucks (2.7 miles)
  • Panera Bread (2.9 miles)
  • Panera Bread (3.1 miles)
  • Starbucks (4 miles)

Pharmacies

  • Phoenix Rising Recovery (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • Rivers Edge Pharmacy (3.1 miles)
  • Emmanuel Pharmacy (3.5 miles)
  • Coachella Valley Pharmacy (3.6 miles)

Places of Worship

  • Southwest Community Church (4.1 miles)

Theaters

  • Century Theatre (5.5 miles)
  • Mary Picford Theater (5.7 miles)

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