Manorcare Health Services-Palm Desert

Pros

• The staff at ManorCare Health Services is described as very busy and attentive, ensuring timely meals and regular rehabilitation sessions for patients.
• Many reviewers noted that the physical and occupational therapy staff provided excellent care and support during recovery.
• Some patients appreciated the variety of activities offered, such as Bingo and Happy Hour, which contributed to a lively social environment.
• Several families reported positive experiences with individual nurses and caregivers, highlighting their caring attitudes and helpfulness.
• One reviewer mentioned that the cleanliness of the facility was satisfactory, resulting in an overall good experience during their family member's stay.

Cons

• The facility has dirty rooms, including patient bathrooms, and is slow to respond to call lights, leaving patients waiting for over an hour for assistance.
• Nurses and CNAs are often rude, and there is a lack of communication from administration down to staff members.
• An elderly patient was given the wrong antibiotics for two days, leading to no signs of improvement in her condition.
• Staff routinely fails to assist patients with eating and drinking, despite clear communication about their needs.
• Patients have developed sores due to inadequate care and cleaning practices involving only wipes instead of proper hygiene methods.
• There are concerns regarding the lack of attentive care, with some patients feeling ignored or kicked out without proper treatment.
• The food served is described as horrible and unhealthy by multiple reviewers.
• Families experienced frustration when advocating for their loved ones due to hostility from staff when complaints were raised about care quality.
• Despite some good nursing staff, corporate demands hinder effective patient care, showing a focus on profit over health outcomes.

Review

ManorCare Health Services has garnered a wide spectrum of opinions from families and patients, revealing a troubling dichotomy in experiences. On one hand, some caregivers express profound dissatisfaction with the facility, particularly concerning cleanliness, attentiveness of staff, and quality of medical care. Reports mention dirty rooms and patient bathrooms, slow responses to call lights, and instances where patients are left unattended for extended periods—sometimes over an hour. Families have noted that their loved ones were not adequately assisted with meals or personal care needs unless they personally intervened. Additionally, critical medical protocols seem to have been overlooked; one patient reportedly received incorrect antibiotics for two days while another developed painful sores due to inadequate care.

Conversely, there are reviews highlighting positive experiences within ManorCare Health Services. Some family members praise the rehabilitation services their loved ones received, emphasizing effective physical and occupational therapy programs. These reviewers commend specific staff members—like CNAs and nurses—for their kindness and professional manner while noting that their relatives were engaged in meaningful activities such as Bingo and Happy Hour events. In these cases, the food was also reported to be satisfactory. However, even in more favorable reviews, concerns about room conditions persist while highlighting the challenges faced when family members are not present to advocate for those who cannot do so themselves.

While some families acknowledge the overwhelming nature of caregiving staff’s responsibilities—expressing understanding toward busy schedules—others report feelings of neglect and frustration with communication failures within the facility itself. Many caregivers expressed that when they raised issues or sought clarifications regarding their loved one's condition or treatment plan, they experienced significant delays or lack of response altogether. These sentiments foster a sense of distrust towards the facility's administration and its practices regarding patient care.

One particular review highlighted a distressing incident where an individual discovered unhygienic conditions in her mother’s room—the bed linens had not been changed for months—and this was indicative of wider systemic neglect observed by many families throughout multiple visits. Concerns were also raised about inappropriate prescribing practices leading to added stress among families advocating for better medication management for their elderly parents.

Amidst these criticisms lies an assortment of experiences shared by individuals who felt welcomed and well-cared-for during their stay at ManorCare Health Services. A number of visitors found that nursing and therapy staff provided high-quality interactions marked by warmth and empathy towards patients undergoing rehabilitation after illness or injury. Relatives noted how consistent physical therapists added comfort through familiar faces during recovery processes—something considered crucial for healing according to many satisfied guests.

Despite certain patrons expressing contentment with overall activities provided at the facility—including social engagements like Friday night dinners—the recurring narrative nonetheless underscores a pressing need for improvement across various fronts: hygiene standards, nursing attentiveness particularly with vulnerable populations suffering from dementia or requiring assistance eating without caregiver intervention, as well as effective communication between family members and administrative staff managing patient health records.

In summation, it is vital for potential residents or caregivers considering ManorCare Health Services to weigh these mixed reviews carefully against each other before making decisions impacting their loved ones’ wellbeing. The contrast between commendations on therapeutic support versus alarming complaints about basic healthcare needs indicates necessary areas for reform within this facility—a challenge that must be addressed collectively by both administration efforts towards heightened accountability alongside active involvement from vigilant families seeking quality care amidst growing concerns surrounding eldercare facilities nationwide.

This part of Palm Desert, California, offers a variety of amenities and services that cater to seniors. With numerous restaurants within a few miles, such as Cork Tree and Sherman's Deli & Bakery, residents can enjoy a range of dining options. Additionally, there are several reputable physicians and hospitals nearby, including Desert Heart Physicians and Eisenhower Medical Center, ensuring access to quality healthcare. For leisure activities, there are cafes like Starbucks and Panera Bread for socializing over coffee or pastries. Pharmacies like CVS and Walgreens are conveniently located for medication needs. Places of worship like Southwest Community Church provide spiritual support, while theaters like Century Theatre offer entertainment options. Overall, this area in Palm Desert provides a well-rounded living environment for seniors seeking comfort and convenience in their daily lives.

Restaurants

• Cork Tree (0.6 miles)
• Sherman's Deli & Bakery (1.1 miles)
• Eureka (2.7 miles)
• Yard House (2.7 miles)
• Keedy's Fountain & Grill (2.7 miles)
• The Cheesecake Factory (2.8 miles)
• Dringk Eatery + Bar (2.8 miles)

Physicians

• Desert Heart Physicians (1.1 miles)
• John Menelaos Aliapoulios (1.1 miles)
• Advanced Periodontics Implant Center (1.4 miles)
• Eisenhower Neuroscience Institute (1.4 miles)
• Fleur Women's Health (1.4 miles)
• Internal Medicine Specialists (1.4 miles)
• Sanchez Joseph Joseph M Sanchez Palm Desert (1.5 miles)

Hospitals

• City of Hope (1.1 miles)
• Medical Records Department (2.2 miles)
• Hope Square Surgical Center (2.2 miles)
• Eisenhower Medical Center (2.2 miles)

Cafes

• Marriott's Shadow Ridge I-The Villages (1.9 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Panera Bread (2.9 miles)
• Panera Bread (3.1 miles)
• Starbucks (4 miles)

Pharmacies

• Phoenix Rising Recovery (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Rivers Edge Pharmacy (3.1 miles)
• Emmanuel Pharmacy (3.5 miles)
• Coachella Valley Pharmacy (3.6 miles)

Places of Worship

• Southwest Community Church (4.1 miles)

Theaters

• Century Theatre (5.5 miles)
• Mary Picford Theater (5.7 miles)