Atherton Regency

Pros

• Staff members are friendly and proactive, readily offering assistance to visitors.
• The facility maintains a high level of cleanliness, contributing to a positive atmosphere.
• Patients appear happy and satisfied with their care in the facility.
• One patient expressed that the nursing home is the best in the area, highlighting its reputation.
• The facility is well-managed, demonstrating a commitment from owners towards both residents and employees.

Cons

• The upper floors are in terrible condition, particularly the second floor.
• Patients often fall due to long wait times for assistance.
• Some rooms contain moldy furniture.
• The water temperature is inconsistent, being either too hot or too cold.
• Overnight staff are neglectful and sleep instead of attending to patients.
• Management is accused of covering up patient care issues.
• It is suggested that individuals seek care elsewhere for better quality services.

Review

The reviews of the facility present a stark contrast between two very different experiences, highlighting significant disparities in patient care and overall impressions of the environment. One review details critical concerns regarding the upper floors of the establishment, particularly focusing on safety issues that have dire consequences for patients. The reviewer describes how patients often face falls due to long wait times for assistance. This alarming situation suggests a systemic problem within the staffing or operational protocols that could jeopardize patient safety—a scenario where vulnerable individuals, already in a fragile state, are left without adequate support.

Compounding these safety issues are reports of neglect and inadequate living conditions within the facility. The reviewer mentions moldy furniture in some rooms, which raises serious health concerns. Mold can exacerbate respiratory issues and lead to further complications for patients who may already be facing health challenges. Additionally, inconsistent water temperature is pointed out as another discomfort experienced by residents. Such seemingly small but essential aspects of daily life can significantly affect overall wellbeing when they are not addressed properly.

Concerns regarding staff conduct at night further underscore the troubling account from this review. Allegations that overnight staff members sleep rather than attend to their duties paint a picture of neglect that could endanger lives. In an environment where attention and vigilance are paramount, especially during late hours when many residents might require assistance, such behavior is unacceptable. Furthermore, the reviewer claims that management actively covers up patient care issues, suggesting a culture of silence surrounding problems instead of addressing them transparently and responsibly.

In stark contrast to this troubling account is another review that paints a positive picture of the same facility. This second reviewer notes their experiences during multiple visits, noting immediate friendly interactions with staff members eager to offer help upon arrival—an impressive indication of customer service and attentiveness in initial encounters. The cleanliness of the facility also receives high praise; this attention to hygiene is crucial in healthcare settings where immunocompromised individuals reside.

During their visit, this reviewer took time to inquire about resident satisfaction directly by speaking with one patient who expressed strong approval of her experience at the nursing home. Her emphatic endorsement—that it was “the best nursing home in the area”—serves as powerful anecdotal evidence suggesting that not all experiences at this facility are negative and indicates some residents find comfort and quality care here.

Moreover, after receiving a tour of the premises, this second reviewer was ultimately convinced by what they observed: a well-managed environment with ownership dedicated to both residents' welfare and employee satisfaction. Such an impression stands in stark contrast to concerns raised by other reviewers regarding management's engagement with care quality and transparency about patient experiences.

These divergent experiences highlight an essential reality within healthcare facilities: opinions can vary dramatically based on numerous factors such as individual encounters with staff or specific unit conditions across different floors or wings. Therefore, prospective patients and their families need to gather comprehensive information before deciding on a nursing home; personal recommendations or thorough visits are vital steps toward ensuring quality care aligns with family expectations for loved ones’ wellbeing.

Physicians

• Menlo Park Psychiatry & Sleep Medicine, Alex Dimitriu, MD (0 miles)
• Menlo Medical Clinic in Menlo Park - 1300 Crane (0.1 miles)
• Stanford Otolaryngology (1.2 miles)
• Anesthesiology: Palo Alto Center: Palo Alto Medical Foundation (1.7 miles)
• Encina Building, Palo Alto Medical Foundation (1.8 miles)
• CCRM Fertility of San Francisco (2 miles)
• Bay IVF Center (2.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• True Food Kitchen (1.1 miles)
• Bazille (1.2 miles)
• Shake Shack (1.2 miles)
• Gott's Roadside (1.8 miles)
• Wildseed (1.9 miles)
• Telefèric Barcelona (1.9 miles)
• In-N-Out Burger (3.4 miles)

Hospitals

• Hoover Pavilion (1.3 miles)
• Stanford Hospital (1.4 miles)
• Lucile Packard Children's Hospital (1.4 miles)
• Stanford Health Care (1.5 miles)
• VA Medical Center-Menlo Park (1.8 miles)
• Reproductive Medicine Associates of Northern California | RMANORCAL (2.5 miles)
• Kaiser Permanente Redwood City Medical Center (3.3 miles)

Cafes

• Verve Coffee Roasters (1.5 miles)
• Café Venetia (1.6 miles)
• HanaHaus (1.6 miles)
• Blue Bottle Coffee (1.6 miles)
• Starbucks (1.8 miles)
• Coffeebar (3.2 miles)
• Philz Coffee (3.3 miles)

Parks

• Red Morton Community Park (2.9 miles)
• Magical Bridge Playground (3.1 miles)
• Baylands Nature Preserve (4.4 miles)
• Mitchell Park (4.5 miles)
• Burton Park (5 miles)
• Edgewood County Park (5.2 miles)
• Highlands Park (5.5 miles)

Transportation

• Redwood City Caltrain Station (3.3 miles)
• San Carlos Airport Control Tower (5.3 miles)
• San Carlos Airport (SQL) (5.6 miles)
• Mountain View Caltrain Station (7.3 miles)
• U-Haul Moving & Storage (8 miles)
• Hillsdale Station (8.5 miles)

Theaters

• ShowPlace ICON at San Antonio Centre (5.4 miles)
• Cinepolis San Mateo (8.6 miles)