Vernon Healthcare Center

Pros

• The facility has potential for improvement in its patient care and cleanliness standards.
• There is an opportunity for Vernon Healthcare to enhance communication and responsiveness to family inquiries.
• The staff can work on creating a more supportive environment that encourages patient engagement and dialogue.
• Addressing basic hygiene needs like soap and toilet seat covers would significantly benefit the overall experience for patients.
• Greater attention to the specific needs of each patient could lead to a more positive outcome for individuals in transition care.

Cons

• The brother has not received any medical outreach or consultation results despite being at Vernon for two months.
• Social services at the facility are ineffective and fail to follow through on family requests.
• The Social Services manager consistently disregards patient inquiries and concerns.
• The facility neglects basic hygiene, lacking soap in the bathrooms and toilet seat covers.
• Cleanliness is a significant issue, with unclean tables, dishes, and silverware observed.
• Staff do not provide adequate attention to patients' needs and cut them off during conversations.

Review

The experience of individuals seeking care in healthcare facilities can often be fraught with challenges, as exemplified by the situation of a patient currently undergoing short-term transition at Vernon Healthcare. Over the past two months, this patient has found himself in an environment that falls short of adequate medical and personal care. The lack of timely medical outreach from the consulting physician—a doctor who reportedly visits once a month—has left both the patient and his family feeling neglected and frustrated. Routine inquiries for updates on consultations have gone unanswered, creating an atmosphere where trust in the facility's ability to provide competent care is waning.

One significant factor contributing to this dissatisfaction stems from interactions with social services within the facility. The patient's family has reported a troubling experience marked by what they describe as ineffective and inconsistent support from social services personnel. Incredibly concerning is their claim that policy claims are inaccurate and not followed through properly, leading to feelings of disillusionment among family members trying to advocate for their loved one's needs. Such failures indicate not only a breakdown in communication but also a disregard for the concerns raised by family members who are deeply invested in ensuring proper care for their loved ones.

The performance—or rather lack thereof—of social services is compounded by an apparent indifference displayed by the facility's management regarding basic hygiene and cleanliness standards. Reports have surfaced indicating that there are no basic sanitary supplies such as soap in bathrooms or even toilet seat covers available for patients. These oversights raise serious questions about Vernon Healthcare’s commitment to maintaining a clean and safe environment for its residents—a critical concern that should never be overlooked in any healthcare setting.

Additionally, feedback has revealed deeper issues related to general cleanliness within the facility itself. Patients have noted unclean tables, dishes, and silverware; all elements that contribute significantly to overall wellbeing. Such negligence not only undermines patient dignity but may also pose health risks if proper sanitation practices are not adhered to consistently. Cleanliness is fundamental in providing quality healthcare, especially in facilities housing potentially vulnerable populations.

Furthermore, emotional neglect appears evident in interactions between staff members and patients. Family reports suggest that their loved one is not afforded sufficient time or attention during discussions about his condition or treatment options—an essential part of receiving effective medical care involves open dialogue between healthcare providers and patients. When patients are rushed through appointments without adequate time to express sentiments or ask crucial questions about their health status, it creates additional stressors that can hinder recovery.

It is crucial for healthcare institutions like Vernon Healthcare to recognize these areas needing improvement—not just as isolated incidents but as systemic issues impacting patient care profoundly. By addressing deficiencies within social services' responsiveness and enhancing standards of hygiene throughout the facilities, they could foster a more supportive environment conducive to healing and recovery for all patients under their care. Engagement with families should be prioritized alongside respecting patient autonomy through comprehensive communication efforts aimed at ensuring each individual feels heard and valued during their stay at the facility.

Hospitals

• Kedren Community Health Center (1.5 miles)
• Kaiser Permanente West Los Angeles Medical Center (5.3 miles)
• LAC+USC Inpatient Tower (6.2 miles)
• Martin Luther King Jr / Drew Medical Center (6.3 miles)
• Usc-Norris Cancer Hospital (6.4 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3.4 miles)
• Verve Coffee Roasters (4.3 miles)
• Starbucks Reserve (5.3 miles)
• Lamill Coffee Boutique (6 miles)
• Go Get Em Tiger (6.1 miles)
• Verve Coffee Roasters (6.3 miles)

Restaurants

• Jack In The Box (2.2 miles)
• Yard House (3.2 miles)
• Park's BBQ (3.4 miles)
• Takami Sushi & Robata (3.7 miles)
• Perch (3.9 miles)
• Precinct (4 miles)
• BCD Tofu House (4 miles)

Pharmacies

• Rite Aid (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (3.9 miles)

Theaters

• Regal LA Live & 4DX (3.2 miles)
• Alamo Drafthouse Downtown (3.6 miles)
• AMC The Grove 14 (6 miles)
• Cinemark 18 and XD (6 miles)

Parks

• Kenneth Hahn State Recreational Area (4.6 miles)
• Echo Park at the Lotus Festival (5.3 miles)
• Pan Pacific Park (6.1 miles)
• Elysian Park (6.4 miles)
• Plummer Park (7 miles)

Transportation

• Union Station (4.8 miles)
• National Car Rental (5.9 miles)
• Metro Rail - Hawthorne/Lennox (6 miles)
• SIXT rent a car (6 miles)
• Fox Rent A Car (6.3 miles)
• Hertz Rent A Car (6.3 miles)
• Avis Rent A Car (6.5 miles)

Places of Worship

• King Fahad Mosque (6.7 miles)