Laguna Hills Health And Rehabilitation Center
Save24452 Health Center Drive, Laguna Hills, CA 92653
For more information about senior living options: (844) 490-3973
Yesenia in Admissions is charming, compassionate, and professional. Nurses Maggie, Leslie, Grace, Flora, Alexs, and Ashly are described as happy, with good attitudes and compassion. Mrs. Mandeep is an asset to any organization. Annabeth is nice and always willing to help. Reaiah, Wendy, and Alex are nice, professional, and polite. Erica is charming, compassionate, and polite toward patients and visitors. Samara and Luis are among the best CNAs and deserve recognition. The Housekeeping, Culinary, and Activity departments are operating well under dedicated staff. Laguna Hills Rehab is undergoing a transformation with new leadership and an impressive team delivering compassionate care. The facility is a great place to rehab with friendly staff and good food.
The supervisor, Nancy, screams at CNAs and cannot seem to handle herself; charge nurses are overworked; supplies are never available when needed. Sanitation is routinely violated by the staff. The facility operates with only six double showers, allegedly in violation of local regulations. CNAs are using the same towels to clean faces and have used disposable wipes for cleaning bottoms, seen as a cost-cutting measure that violates Health Department rules. Some staff bully patients, treating the place like a soup kitchen and implying volunteers run it. The care for some residents is described as terrible, with patients kept in bed and not properly cared for during therapy. The place is described as filthy, with malfunctioning TVs and nurse call lights.Laguna Hills Rehab is described by several residents and family members as a place where care quality can be excellent in the hands of individual staff, but where overall operations and leadership have produced serious concern at times. The most pointed critique centers on management approach and workplace culture. One reviewer recalls a supervisor, Nancy, who allegedly screams at CNAs and suggests that charge nurses are overworked and under-supported. The same voice laments a chronic lack of supplies and expresses a sense of fatigue and frustration, ending with a sentiment that sounds at once resigned and grateful: "Thank you God for the experience." This mix of sharp grievance and personal endurance threads through many of the accounts, painting a picture of a facility that can feel chaotic and strained on some shifts while feeling like a lifeline on others.
Sanitation and safety emerge as a dominant theme in several reviews. A longtime professional with retail management experience describes a pattern of sanitation violations that allegedly recur across shifts. The accusation is precise: CNAs often use a single set of gloves to clean a non-functional patient and then touch doors, sinks, and other surfaces, spreading germs in violation of what the reviewer believes are Health Department rules and regulations. Additional concerns include a limited number of showers - six double showers in total - and the use of one shower space (#6) for storage rather than patient use. The reviewer also flags a change in cleaning practices, noting that staff previously used disposable wipes but had shifted away in an apparent cost-cutting move. They mention high costs to residents and their families - insurance paying roughly $13,500 monthly, plus a COLA that could bring the total to around $15,000 per person - casting financial pressure as a potential driver of cutting corners.
Beyond sanitation, several reviewers describe a culture of intimidation and bullying that has left some residents feeling vulnerable. One account references a resident who was frequently shouted at and who ended up being relocated after 12/01/24. The same narrative notes the arrival of a new administrator, Mr. Kyle, who started on 2/01/2025, as a turning point that could signal an attempt to reset the tone of the facility. Despite these warnings, there is a clear push from many voices toward acknowledging the hard work of staff who remain dedicated to patient well-being, and a sense that leadership changes may be aimed at stabilizing operations and improving morale.
Interwoven with the criticisms are a chorus of praise for specific staff members and departments. Several reviews spotlight Yesenia in the Admissions office as a compassionate and professional presence. Nurses named with appreciation include Maggie, Leslie, Grace, Flora, Alexs, and Ashly, described as having warm attitudes and genuine care for patients. An assistant director of nursing, Mandip (also spelled Mandeep in some references and described as "Enlightened Light of the Mind"), is singled out as an asset whose sense of responsibility stands out, even though, according to one account, she is no longer full-time. Other positive mentions include Annabeth, who is described as consistently helpful, and Miss Reaiah, along with DSD Wendy and Alex, who are praised for their professionalism and courtesy. Erica, Samara, and Luis are highlighted as exemplary CNAs, with the sentiment that the facility's leadership and several departments are functioning well under current management. The housekeeping supervisor Carlos, the kitchen team led by Jesus with Shown, and Reggie in the Activity Department are also acknowledged for their hard work, culminating in a closing note of respect and gratitude from an author who signs off as MBM.
Across the board, a number of residents and families express confidence that Laguna Hills Rehab can be a good place to rehabilitate when the right people are in the right roles. The repeated line is that the facility is "great," with friendly staff, good food, and capable doctors and social services. Personal stories reinforce this view: a family member thanks the staff for helping a mother recover after a hip replacement, appreciating especially responses from RN staff Cindy, AI, and Jeanina, as well as case managers Jenalyn and Aureen, the physical therapist Shaq, Dr. Kim, and the occupational therapist described as the Korean girl (name not given). Another account credits the entire care team for providing exceptional care during the father's stay, emphasizing how the team's kindness and attention gave the family peace of mind during a difficult time. A reviewer also notes that, despite past concerns raised in reviews, Laguna Hills Rehab appears to be undergoing a meaningful transformation under new leadership, with stronger, more compassionate patient experiences from admission through discharge.
But the narrative isn't uniformly positive. Some reviewers return to concerns about consistency and infrastructure under the current leadership. One personal testimony describes a husband's experience where care felt insufficient, with the patient kept in bed during PT, leading to frustration and withdrawal from this reviewer's optimism. Another reviewer acknowledges that the PT department was "kinda decent" but laments broader issues: a sense of needing to advocate relentlessly for a loved one, repeated corrections that did not translate into better care, and even a claim that a nurse suggested posting a negative Yelp review as leverage. The images and representations on the facility's website are questioned as not reflecting the real environment: photos appear misleading, and some amenities like TVs and nurse call lights were reported not to work, with complaints that the facility could be "filthy." These elements serve as a counterbalance to the many stories of excellent nursing and therapy care, illustrating a facility with significant variability in patient experience.
In sum, Laguna Hills Rehab is portrayed as a place of dual realities. On one hand, it is lauded for compassionate staff, dedicated departments, responsive case management, and a culture that can feel warm, organized, and supportive, especially under newer leadership. On the other hand, multiple voices raise legitimate concerns about sanitation practices, resource availability, and management's ability to enforce consistent standards across shifts. The ongoing leadership transition - the arrival of Mr. Kyle in February 2025 - appears to be a pivot point that several voices hope will translate into sustained improvement. The collection of testimonials paints a complex portrait: a facility capable of outstanding patient care when it works with thoughtful, loyal staff, but one that also requires continued vigilance about hygiene, safety, and the everyday operations that directly affect residents' well-being.
208 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laguna Hills Health And Rehabilitation Center in Laguna Hills, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort, safety, and well-being of its residents.
Residents can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV in their own private rooms. The community also provides community-operated transportation for easy access to nearby locations. A computer center is available for residents to stay connected with their loved ones or engage in personal interests.
Meals are served in a spacious dining room with restaurant-style dining, offering delicious and nutritious options prepared by skilled kitchen staff. Special dietary restrictions are also accommodated.
The community features various recreational activities to keep residents engaged and entertained. Residents can unwind in the fitness room or game room, spend time outdoors in the garden or outdoor spaces, or relax with a book in the small library. Planned daily activities and resident-run activities provide opportunities for socialization and companionship.
Care services at Laguna Hills Health And Rehabilitation Center include 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing, transfers, medication management, and special dietary restrictions for those with diabetes. A mental wellness program ensures that residents' emotional health is also prioritized.
In terms of location, there are several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals which provide convenient access to various services within the area.
Overall, Laguna Hills Health And Rehabilitation Center offers a comfortable and supportive environment where seniors can live independently while receiving personalized care services tailored to their specific needs.
Laguna Hills Health And Rehabilitation Center is located at 24452 Health Center Drive, Laguna Hills, CA 92653 in Orange County, California
Laguna Hills Health And Rehabilitation Center on seniors.fyi includes 7 photos including images showing interior, hallway, television, bedroom, decor, waiting area, healthcare, windows, and more.
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