Mesa Glen Care Center

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Pros

• The activities personnel at Mesa Glen Care Center are very active and provide many things to do for residents.
• The CNA's and nurses are described as competent and attentive to the residents' needs.
• Staff at Mesa Glen Care Center appear to get along well and work efficiently to keep everyone comfortable.
• Residents can request special accommodations, and staff make every attempt to fulfill those requests.
• Mesa Glen Care Center offers various activities, including bingo and movie nights, which residents enjoy.
• The employees are noted for being nice and caring towards the residents.
• After personnel changes in the kitchen, the food has become acceptable according to some residents.

Cons

• The facility is gross and dirty, with no one watching the patients properly.
• Patients do not receive timely care for their needs, leading to neglect.
• Meals served do not accommodate residents' preferences, causing dissatisfaction.
• The overhead lighting issues in rooms remain unaddressed despite complaints.
• There are concerns over lost personal belongings, such as cell phones, which are inadequately addressed by staff.
• The atmosphere of the facility is described as depressing and unsafe due to a poor patient-to-staff ratio.
• Residents experience pressure ulcers, raising concerns about the level of care provided by the staff.
• The rehabilitation services are insufficient, leaving residents without adequate support for mobility recovery.
• Appointments for necessary medical consultations are delayed or not made at all, reflecting poor organizational support.

Review

Mesa Glen Care Center has garnered a range of reviews that paint a vivid picture of the experiences faced by residents and their families. While some feedback highlights positive aspects, several critical comments emphasize significant issues regarding care quality and facility management. Overall, these reviews illustrate a complex environment where both commendable service and glaring deficiencies coexist.

Several reviewers expressed deep concern about the lack of attentive care provided to residents. One user articulated their dissatisfaction after witnessing their mother receive insufficient attention during her stay. They described Mesa Glen as a “gross dirty place” with minimal oversight for patients, suggesting that neglect might be inherent within the facility’s operations. This sentiment was echoed by another reviewer who expressed frustration over the delays in response when their relative called for assistance, noting that even basic needs were not reliably addressed. For instance, food preferences were disregarded consistently, as staff brought meals that residents explicitly stated they did not like.

The physical environment of Mesa Glen also drew mixed feedback from reviewers. Some noted that while the facility appeared clean, its older design contributed to a somewhat gloomy atmosphere that may impact resident morale. Transitioning rooms seemed problematic as well; one resident reported persistent issues with inadequate lighting above her bed despite continuous requests for improvement. Similarly alarming was the report of personal items going missing without prompt resolution—a situation that left family members questioning security protocols within the center.

Additionally, serious concerns over patient safety have emerged through various testimonials. A reviewer spoke about their father’s alarming condition during his stay, citing pressure ulcers acquired while under care at Mesa Glen as particularly concerning indicators of neglect or inadequate supervision. Although wound nurses were said to be managing these injuries once noted, it raised troubling questions about preventative measures being taken by staff earlier in his course of treatment or rehabilitation.

For those seeking rehabilitation services specifically, experiences varied widely depending on personal interactions with staff and therapy availability. One resident shared how they came to Mesa Glen after being immobile and found initial conditions subpar—specifically regarding meal options—but subsequent changes led to improvements in food quality and overall support from nursing staff and CNAs (Certified Nursing Assistants). These individual accounts reflected positively on some of the employees’ dedication and competency but also highlighted systemic issues in delivering timely rehabilitation services despite staffing levels appearing sufficient at times.

Alternately, some family members shared favorable impressions regarding social activities available at Mesa Glen Care Center such as bingo nights and entertainment sessions aimed at keeping residents engaged—a notable contrast to those who lamented a lack of attentive care or extended waiting periods for essential medical appointments like consultations with specialists post-hospitalization. However, in light of certain reports where critical follow-up appointments remained unmade weeks after hospital discharge illustrates ongoing challenges within operational coordination at the facility.

In summary, while there are instances where caregivers displayed compassion and attentiveness toward patients’ needs at Mesa Glen Care Center, numerous alarm bells ring regarding overall patient care management practices; more specifically addressing responsiveness to call lights, adequate nourishment tailored per residents' specifications, timely rehabilitative supports combined with careful tracking of health outcomes should remain priorities moving forward if this facility is to enhance its integrity within community healthcare standards effectively.

Cafes

• The Donut Man (0.4 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Panera Bread (6 miles)
• Porto's Bakery & Cafe (6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.2 miles)

Physicians

• Glendora Dentistry (0.6 miles)
• Healthcare Partners (1.7 miles)
• Foothill Dermatology Medical Center (2 miles)
• Inland Neurosurgery Institute (6.6 miles)
• Chapparal Medical Group (7 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (7.1 miles)
• Kaiser Permanente Diamond Bar Medical Offices (9 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Walmart Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.8 miles)

Places of Worship

• Real Life (1.8 miles)
• Charisma Life Church (6.7 miles)
• Calvary Chapel Golden Springs (8.7 miles)
• First Evangelical Church Arcadia (9.1 miles)
• Arcadia Chinese Baptist Church (10.3 miles)

Restaurants

• In-N-Out Burger (1.8 miles)
• Raging Waters (3.4 miles)
• In-N-Out Burger (4.1 miles)
• Old Stump Brewing Co. (6.1 miles)
• In-N-Out Burger (6.9 miles)
• Chick-Fil-A (7 miles)
• McDonald's (7.4 miles)

Hospitals

• Casa Bonita (3.6 miles)
• Rowland Convalescent Hospital (4 miles)
• Kindred Hospital San Gabriel Valley (4.5 miles)
• City Of Hope (6.6 miles)
• Hope (6.7 miles)
• Pomona Valley Hospital Medical Center (6.9 miles)
• Kaiser Permanente Baldwin Park Medical Center (8.6 miles)

Parks

• Frank G. Bonelli Regional Park (4.1 miles)
• Creekside Park (7 miles)
• Pantera Park (8.6 miles)
• Arcadia County Park (10.2 miles)

Transportation

• Pomona Station (6.2 miles)
• Metro - Monrovia Station (8.5 miles)
• Montclair Metrolink Station (9.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (9.6 miles)
• AMC Puente Hills 20 (10 miles)
• Harkins Theatres Chino Hills 18 (10.3 miles)