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2.6 from 59 reviews
5 stars
16
4 stars
6
3 stars
4
2 stars
3
1 stars
30
Overall Review of Mesa Glen Care Center
common17 reviews mention this
Staff caring and responsive moments
Many residents and families describe staff as kind, attentive, and compassionate.
A noticeable share of reviewers say the staff treated them with compassion and took time to listen or respond to needs. Some praise specific caregivers and describe consistent attention across different shifts. Others note the facility felt clean and comfortable while staff kept residents cared for. A few reviews also mention quality-of-life improvements while residents were receiving care there.
caveat15 reviews mention this
Care concerns and neglect complaints
Several residents and families report serious lapses in care and supervision.
Multiple reviews describe experiences they interpret as neglect or unsafe care, including issues with bathing, toileting, medication timing, and basic oversight. Some reviewers say residents were left without adequate supervision or not monitored appropriately, even when a 24/7 sitter was reportedly in place. Others describe what they felt was poor communication around medication and treatment, and some mention injuries or pressure-related problems during a stay. There are also reports of residents being left to deal with unsafe or unmanaged situations.
caveat13 reviews mention this
Cleanliness and maintenance are inconsistent
Reviews describe cleanliness and upkeep that can vary from acceptably clean to deeply concerning.
Some reviewers say the facility felt clean and note pleasant staff or a comfortable environment. Others describe the building as run-down, shabby, or not well kept, and several specifically call out odors, dirty rooms, plumbing problems, or pests. A number of comments connect these concerns to resident wellbeing and overall comfort. Even among mixed reviews, the theme is that upkeep and cleanliness are not consistently experienced the same way by families and residents.
caveat9 reviews mention this
Getting help can be hard
Several reviewers say it was difficult to get staff to respond promptly.
Some reviews complain about not returning calls or not answering phones when families tried to reach the right person. Others describe long waits for attention, or shifts where residents were waiting for care without prompt help. A few comments also suggest coordination problems, such as difficulty getting transfers handled or reaching social work leadership when needed. Taken together, reviewers’ concerns center on response time and follow-through when help is requested.
caveat5 reviews mention this
Dining quality gets mixed feedback
Dining reviews range from acceptable to “inadequate†or disliked meals.
Some residents and families say meals were below expectations or not appealing enough to eat, including comments about inadequate snacks and meals. Other reviewers describe the dining area positively, while still calling the food quality only average. At least one review notes that food improved after staffing changes, while another describes residents being given food they did not like. Overall, the pattern is that dining quality and meal satisfaction are inconsistent across stays and preferences.
common3 reviews mention this
Activities provide regular outlets
Residents mention structured activities and scheduled outings.
A few reviewers describe activities as a meaningful part of daily life, including planned events and time to go out or get involved. Some mention entertainment coming in and resident-friendly gatherings like movie nights and bingo. Another review points to daily activities led by staff, and notes patios and time out for errands. While not every review discusses activities, the positive comments are specific about having things to do.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
96 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Ontario International (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
The Donut Man (0.4 miles)
Starbucks (3.9 miles)
Starbucks (4 miles)
Panera Bread (6 miles)
Porto's Bakery & Cafe (6 miles)
Starbucks (6.7 miles)
Starbucks (7.2 miles)
Physicians
Glendora Dentistry (0.6 miles)
Healthcare Partners (1.7 miles)
Foothill Dermatology Medical Center (2 miles)
Inland Neurosurgery Institute (6.6 miles)
Chapparal Medical Group (7 miles)
The Robert & Beverly Lewis Family Cancer Care Center (7.1 miles)
Kaiser Permanente Diamond Bar Medical Offices (9 miles)
Pharmacies
Walgreens (1 miles)
CVS Pharmacy (1.3 miles)
Walmart Pharmacy (1.8 miles)
CVS Pharmacy (2 miles)
Walgreens (2.1 miles)
CVS Pharmacy (3.1 miles)
CVS Pharmacy (3.8 miles)
Places of Worship
Real Life (1.8 miles)
Charisma Life Church (6.7 miles)
Calvary Chapel Golden Springs (8.7 miles)
First Evangelical Church Arcadia (9.1 miles)
Arcadia Chinese Baptist Church (10.3 miles)
Restaurants
In-N-Out Burger (1.8 miles)
Raging Waters (3.4 miles)
In-N-Out Burger (4.1 miles)
Old Stump Brewing Co. (6.1 miles)
In-N-Out Burger (6.9 miles)
Chick-Fil-A (7 miles)
McDonald's (7.4 miles)
Hospitals
Casa Bonita (3.6 miles)
Rowland Convalescent Hospital (4 miles)
Kindred Hospital San Gabriel Valley (4.5 miles)
City Of Hope (6.6 miles)
Hope (6.7 miles)
Pomona Valley Hospital Medical Center (6.9 miles)
Kaiser Permanente Baldwin Park Medical Center (8.6 miles)
Mesa Glen Care Center on seniors.fyi includes 7 photos including images showing interior, healthcare, outdoor, dining, patio, umbrellas, living room, decor, and more.
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Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
The guide details the tax deductibility of in-home healthcare expenses according to IRS guidelines, differentiating between medically necessary services and non-medical assistance, while emphasizing the need for proper documentation and itemization requirements. It also highlights state-level variations, the importance of record-keeping, and encourages seeking professional tax help to understand evolving regulations.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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96 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Ontario International (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent access to medical care and nearby amenities.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Is In-Home Healthcare Tax Deductible? Your Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts
