Glendale Memorial Hospital

Pros

• The doctors and nurses provided exceptional care and service.
• Marcelino and George took very good care of Leo.
• Christina and Emily offered outstanding support.
• Amanda and Stephanie were fantastic and helped the patient.
• Dr. Kramer was wonderful.
• The ICU nurses were exceptional.
• The staff were attentive, compassionate, and professional.
• The facility is clean, well-maintained, and highly regarded.

Cons

• The reviewer called it absolutely disgusting that ICE agents were inside the hospital, describing it as intimidating, unethical, and inappropriate for patient care.
• The nurse was rude and inhumane, ignored the patient, and left her in pain after she couldn't urinate.
• An ED staffer became visibly angry, stated they hated their job, and dismissed the patient, which was inappropriate and unprofessional.
• The autistic patient felt unsafe and disrespected due to hostile behavior from hospital staff.
• A doctor rushed an epidural, punctured a hole, caused severe pain, and did not apologize.

Review

The collection of experiences shared about this hospital presents a broad spectrum of patient encounters, ranging from deeply positive to troublingly negative. On one end, many reviewers praise the hospital for its compassionate staff, skilled clinicians, and well-coordinated care across multiple departments. On the other end, several accounts describe episodes of unprofessional behavior, painful or unsafe experiences, and communication gaps that left patients feeling ignored, disrespected, or incorrectly treated. Taken together, the remarks reveal both the strengths and the areas needing attention within the hospital's operations and culture.

Several reviews highlight outstanding care from individual nurses, doctors, and support staff. In the ICU and post-surgical settings, nurses are repeatedly commended for their dedication, attentiveness, and thorough rounds. Specific names surface as particularly memorable: Amanda and Stephanie are singled out for their help after an ER visit; Evan, Marvin, and Alina receive praise for their bedside manner and reliability; Dr. Kramer is described as wonderful; the ICU team is lauded for remarkable care across a four-day stay, with frequent rounds and clear communication about bed alarms and discharge instructions. A patient's description of a complicated CABG process emphasizes a smooth, professional experience across the cath lab, recovery nurses, and cardiology educators, culminating in a careful discharge plan. The maternity and surgical care threads also appear repeatedly as strong points, with several births and post-delivery recoveries framed as positive, including a sense of confidence and reassurance from the care team.

There are, however, notable caveats and grievances tied to specific interactions and departments. One account describes a colonoscopy and hemorrhoid surgery experience in which the nurse was perceived as rude and unhelpful, with symptoms of pain, vomiting, and difficulty urinating that were not adequately addressed, followed by a discharge with unresolved discomfort. Another, more alarming, report recounts a patient who faced hostility and dismissiveness from a staff member in the ED while describing neurological symptoms, with explicit concerns about autistic and ADHD-related needs being ignored. The author emphasizes that such hostility and contempt are not acceptable in patient care and urges hospital leadership to review the interaction. These messages underscore a broader concern about respect, empathy, and supportive communication for patients who are already vulnerable.

There are also accounts focused on patient safety and follow-up care, including a troubling maternity experience in which an epidural procedure went wrong. The description includes delayed attention, continued severe pain, and a later intervention that did not swiftly alleviate symptoms, leaving the patient in ongoing distress for days. This narrative contrasts with other maternity experiences that were described as beautiful, well-supported, and free of complications, illustrating how individual encounters can diverge markedly even within the same department.

Administrative and logistical experiences are mixed as well. Several reviews praise front-line staff for friendliness and helpfulness - Lupe in admitting is charactered as super friendly and knowledgeable, Avo in the X-ray front office is noted for explaining procedures, and Lina the chief tech is described as taking the time to guide the patient through what could be a stressful process. Yet others report confusion at the admitting desk about where to go for scheduled procedures, suggesting that some communication and wayfinding issues persist. The wound care center, in particular, is mentioned as having good staff but facing a staffing shortage in reception, which affects the patient check-in experience. Taken together, these comments indicate a hospital with capable and caring personnel in many areas, but with occasional administrative friction that can impact the patient journey.

In terms of overall reputation and comparisons with other health systems, several reviewers express strong allegiance to this hospital, describing it as superior to nearby options and a longstanding family favorite before moving to another area. Others recount a more mixed or evolving view: for some, the facility remains a standout choice due to the quality of clinicians and the cleanliness of the environment; for others, recent experiences - whether due to staffing pressures or individual interactions - have tempered their enthusiasm. In one case, a patient frankly endorses the "state of the art" capabilities, including robotic knee replacement surgery, while acknowledging that the hospital is not immune to the typical challenges faced by large health systems, such as staff shortages or uneven experiences across departments.

Amid the praise and the frustrations, there are clear appeals for accountability and improvement. One reviewer explicitly asks hospital leadership to review a troubling ED interaction that affected an autistic patient, highlighting that such behavior undermines trust in the system and deters people from seeking care when urgently needed. Another note expresses frustration with a broader societal concern about AI displacing jobs, but more importantly, it calls for someone to address the real human impact felt by patients and families. A separate advocacy cry - "Justice for Milagro Sol?s!!!" - signals that some patients or families feel justice or redress is necessary for issues they experienced, reminding readers that personal stories can carry ongoing emotional and ethical weight.

Despite the varied experiences, a consistent thread is the undeniable value placed on compassionate, competent care when it is delivered. Multiple reviews emphasize the importance of clear explanations, respectful communication, and proactive attention to patient comfort and safety. When those elements align - efficient check-ins, attentive bedside care, thorough explanations of procedures and medications, and supportive post-discharge guidance - patients describe the hospital as a place where they felt truly cared for, supported, and understood. The messages collectively suggest a hospital with many strengths in clinical practice and patient-centered care, while also highlighting opportunities to enhance staff training, bedside communication, and administrative consistency to ensure every patient receives the best possible experience.

Located in the bustling city of Glendale, California, this area offers convenient access to essential amenities for senior living. With multiple pharmacies including CVS and Rite Aid within a short distance, residents can easily access their medication needs. There are also various cafes such as Starbucks and Proof Bakery nearby for a leisurely coffee break or casual meal. For dining options, popular establishments like Din Tai Fung and In-N-Out Burger provide a variety of choices for dining out. The neighborhood is also near several parks like Elysian Park and Lake Hollywood Park for outdoor recreation opportunities. Additionally, there are reputable hospitals like Glendale Adventist Medical Center and Providence St Joseph Medical Center within close proximity for healthcare needs. With easy transportation access via Union Station just 5.1 miles away, seniors can enjoy both the tranquility of the neighborhood and the convenience of city living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Cafes

• Proof Bakery (0.8 miles)
• Starbucks (1.7 miles)
• Starbucks (2.1 miles)
• Lamill Coffee Boutique (2.8 miles)
• Starbucks Reserve (3.5 miles)
• Starbucks (4.6 miles)
• Charlie's Coffee House (5.1 miles)

Restaurants

• Din Tai Fung (1 miles)
• In-N-Out Burger (1.2 miles)
• McDonald's (1.5 miles)
• Porto's Bakery & Cafe (1.6 miles)
• In-N-Out Burger (2.2 miles)
• Del Taco (2.7 miles)
• Mohawk Bend (3.5 miles)

Theaters

• AMC The Americana at Brand 18 (1.1 miles)
• AMC Burbank 16 (4.9 miles)
• TCL Chinese Theatre (5.1 miles)
• Universal Cinema AMC at CityWalk Hollywood (5.5 miles)
• Alamo Drafthouse Downtown (5.5 miles)
• Regal LA Live & 4DX (5.7 miles)

Parks

• Glassell Park Recreation Center (1.6 miles)
• Cleland Ave Bicentennial Park (2.7 miles)
• Elysian Park (3.4 miles)
• Echo Park at the Lotus Festival (3.6 miles)
• Lake Hollywood Park (4 miles)
• Lake Hollywood Reservoir (4 miles)
• Hollywood Bowl Overlook (5 miles)

Hospitals

• Medical 2 unit (2.1 miles)
• Glendale Adventist Medical Center (2.2 miles)
• Providence St Joseph Medical Center (4.6 miles)
• Usc-Norris Cancer Hospital (5.5 miles)
• LAC+USC Inpatient Tower (5.6 miles)
• Huntington Memorial Hospital Nicu (6 miles)

Transportation

• Union Station (5.1 miles)