Overall Review of Country Hills Health Care Center
common19 reviews mention this
Staff kindness and responsiveness
Residents and families describe staff who are consistently kind and helpful.
Many reviewers say the staff is genuinely kind, patient, and respectful, and that they’re willing to help with questions and requests. Several also highlight attentive caregiving and a clean, well-run environment, including support from the nursing and therapy teams. A few reviewers also mention that parts of the social services or front-desk communication can be slow or hard to reach, which affects how smooth the experience feels for families.
differentiator12 reviews mention this
Therapy is a major focus
Therapy experiences are a frequent reason families feel confident about recovery.
Across reviews, families and patients describe physical and occupational therapy as a core part of the stay, with therapists taking time to understand needs and help with progress. Several reviewers mention that therapy supported recovery after hospital stays, including improving daily living skills and mobility. Multiple reviews also pair therapy with helpful nursing support, describing coordinated care during rehab and discharge planning.
common7 reviews mention this
Activities keep residents engaged
Residents benefit from frequent activity opportunities during their stay.
Reviewers mention on-site activities and an active activity department, including groups and resident participation like bingo. Some specifically thank staff members in the activity center for welcoming residents and helping them feel included. Others note that their family members joined activities, even when the overall stay included frustrations.
caveat3 reviews mention this
Bedbugs and infestations reported
Some reviewers report bedbugs and related cleanliness concerns.
A small set of reviews describe serious pest and hygiene problems, including reports of bedbugs and conditions that made residents or rooms feel unclean. One reviewer also connects symptoms like rash to bedbug bites. These reports stand out as a recurring safety and cleanliness concern compared with the many reviews that praise cleanliness.
caveat6 reviews mention this
Food quality gets mixed reactions
Food quality is a common complaint among reviewers.
Several reviewers say the food is poorly prepared, not appealing, or difficult for dietary needs, including trouble with allergies and special restrictions. Some describe needing family members to bring outside food to make meals work. Other families note food is okay or good, but the negative comments about preparation and accommodating preferences appear often enough to be a clear concern.
caveat5 reviews mention this
Communication and call response vary
Some families describe slow or difficult communication during stays.
A number of reviews describe trouble getting answers, including difficulty reaching social services and unclear updates about next steps. Others mention delayed responses to calls for assistance, including situations where call lights were left on for long stretches. While some families say they received support from admission or therapy teams, these communication issues are still recurring in the negative reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
305 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
San Diego International-Lindbergh (16 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Pushpanjalie Wijeratne, MD (0 miles)
Elahe Toulouie, MD (0.9 miles)
Dr Dominguez And Dr Ancona-Young Office (1.6 miles)
Fereshteh Jahanpanah Medical Clinic (2.2 miles)
West Coast Eye Care & Acuity Eye Group - Alpine (8.6 miles)
Kaiser Permanente Vandever Medical Offices (10.3 miles)
NBHC Eastlake (10.9 miles)
Restaurants
Jack In The Box (0.9 miles)
Saray Restaurant (1.1 miles)
Mal Al Sham (2.1 miles)
Jack In The Box (2.7 miles)
Black Bear Diner El Cajon (2.9 miles)
Sonic Drive-In (3.3 miles)
Jack In The Box (3.5 miles)
Pharmacies
Walgreens (1 miles)
CVS Pharmacy (1.6 miles)
Walmart Pharmacy (1.6 miles)
CVS Pharmacy (2.6 miles)
CVS Pharmacy (2.7 miles)
Rite Aid (2.7 miles)
Rite Aid (2.9 miles)
Places of Worship
Foothills Christian Church (2.5 miles)
El Camino Grace Church (2.8 miles)
Our Lady Of Perpetual Help Cathollc Church (3.6 miles)
Skyline Church (4.8 miles)
Corpus Christi Church (11.2 miles)
Saint Gregory The Great Catholic Church (12.1 miles)
Cafes
Starbucks (2.7 miles)
Starbucks (3.6 miles)
Starbucks (4.8 miles)
The Simple Coffee House (7 miles)
Starbucks (8 miles)
CroBean (10.1 miles)
Starbucks (10.3 miles)
Parks
Shadow Hill Park (2.9 miles)
Town Center Community Park (4.2 miles)
Mount Helix Park (4.4 miles)
Semillon Boulevard. Mini Park (11.4 miles)
Iron Mountain Trailhead (12.1 miles)
Hospitals
Stanford Court Nursing (4 miles)
Sharp Grossmont Hospital Brier Patch (5 miles)
Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (10 miles)
Country Hills Health Care Center on seniors.fyi includes 19 photos including images showing building, entrance, outdoors, interior, trees, outdoor, flag, parking, and more.
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305 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
San Diego International-Lindbergh (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Great staff and good value.
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