Country Hills Health Care Center in El Cajon, CA
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Information last verified:
1580 Broadway, El Cajon, CA 92021
For more information about senior living options: (844) 490-3973
The care team delivered seamless handoffs and excellent overall care. The nursing and physical therapy teams were great and attentive. Home health coordination was proactive and well organized. The entire care team provided a wonderful experience. Aileen's dedication helps all residents feel welcome. The staff are friendly, and the environment is cheerful and clean. The service is excellent, with Kassandra recognized as a standout social worker. The facility offers many activities and strong nurse/CNA coverage. The therapists are outstanding, taking time to understand each patient's needs. Harmony consistently goes above and beyond for residents. Residents are treated with respect and warmth. The admissions process is smooth, with Katrina making it easy. The meals are delicious and thoughtfully prepared. The facility is clean, well-run, and feels like a home.
The visiting process is extremely annoying and slow, and it spams people to leave reviews, reflecting poorly on the facility. The reviewer is deeply disappointed with the conditions and care; the facility was extremely hot and the floors were sticky and unclean. A resident was left sitting in a dirty diaper for a long period, a nurse claimed the change had been done but it had not, and a family member had to intervene; this is unprofessional and neglectful. Given the amount of money paid, the care should be far better; residents deserve dignity, cleanliness, and basic professionalism. This place has bedbugs. The facility is filthy; rooms are unkept with disgusting furniture, and staff were unfazed when the issue with bedbugs was reported. The center is not clean, lacks care, serves very bad food, and is not suitable for physical therapy. No calls back by social workers; unprofessional. Call lights are left on for long periods with no response, and residents’ pleas are ignored. Interdepartmental collaboration and communication are severely lacking; leadership and staffing improvements are desperately needed.Country Hills Health Care Center in El Cajon is best suited for families seeking strong post-acute rehabilitation and consistently attentive nursing care after a hospital stay. The community shines for residents recovering from surgeries, strokes, or serious illnesses who need structured therapy and daily support to regain independence. It also works well for families concerned with a compassionate, patient-centered approach, where therapists and nurses are praised for their skills and for making residents feel seen. The clearly favorable consensus around therapy, particularly physical therapy, and the dedication of front-line caregivers makes it a compelling option when the primary goal is meaningful recovery and a timely return home. Those whose priorities center on a meticulously pristine environment, seamless administrative coordination, and uniformly proactive social services may want to explore alternatives rather than committing to Country Hills.
The strongest, most consistent positives center on the care teams. Several reviews highlight top-tier nursing coverage, dedicated aides, and standout therapists who tailor rehab to individual needs. Families repeatedly credit the admissions process for being smooth and supportive, with staff communicating plans clearly and coordinating between hospital discharge and the next steps. The activity program and social engagement receive frequent praise, with activity coordinators and the therapy team singled out for fostering a welcoming, respectful atmosphere. Families feel that residents are treated with dignity, that care teams listen, and that the facility’s culture emphasizes recovery and personal attention. When a loved one needs intensive rehab and hands-on encouragement, these elements often translate into real, measurable progress.
Yet the hospital-to-home pathway that makes Country Hills attractive is shadowed by a chorus of serious cautions. The most troubling concerns run around cleanliness and maintenance, claims of dirty conditions, unaddressed cleanliness issues, and even bedbugs in some comments, paired with worries about environmental comfort, such as episodes of heat and sticky environments. Communication gaps also surface repeatedly: social services can feel difficult to reach, discharge plans are not always transparent, and hospital-to-home coordination sometimes lacks the consistency families expect. There are also credible reports of delayed responses to call bells, uneven front-desk responsiveness, and perceptions of understaffing or staffing mismatches during peak times. These issues do not erase the care quality in the moment, but they do undermine confidence in the overall experience.
The key pros and cons interact in meaningful ways depending on a family’s specific objectives. For families prioritizing aggressive rehabilitation and a warm, person-centered bedside approach, the advantages, talented nursing, committed therapists, and a collaborative admissions team, often offset operational challenges. The rehab program has demonstrated tangible outcomes, with residents regaining activities of daily living and returning home more quickly than might be expected in a skilled nursing setting. In those scenarios, clean, well-coordinated therapy and daily oversight can trump occasional communication friction, especially when hospital discharge timing is tight and the goal is independence. On the other hand, households that require flawless execution across every administrative touchpoint, clear, timely social work communication, predictable meal management, and consistently spotless facilities, may find the downsides harder to overlook.
That landscape points to who should consider alternatives. If a family cannot tolerate perceived lapses in cleanliness or if persistent, unreturned social work calls are unacceptable, it is prudent to broaden the search. If reliability of basic services, call-light responses, timely physician input, and transparent discharge planning, outweighs the value of rehab intensity, another option may deliver greater peace of mind. Likewise, for families with heightened sensitivity to infection control or where liability concerns are paramount, the reports describing environmental and operational inconsistencies should be weighed heavily. While Country Hills can be an excellent fit for rehab-focused care, these red flags may push families to compare other facilities with stronger track records in housekeeping, infection prevention, and cross-department coordination.
In the end, Country Hills Health Care Center remains a practical, capable choice for post-acute recovery when the priority is robust therapy and compassionate front-line care. Prospective families are advised to test drive the facility with a concrete, real-time inquiry: request a tour with the therapy team, meet the social worker who would lead care planning, and observe the dining environment for allergy accommodations and overall quality. Ask for the current staffing mix and shift patterns to gauge responsiveness, and probe recent survey results or state inspections to gauge ongoing oversight. If the answers align with expectations for rehab outcomes, teamwork, and a humane, respectful atmosphere, Country Hills can deliver meaningful progress and a return-home trajectory that families will value. If not, the prudent path is to identify communities that deliver the same caliber of clinical care with greater consistency in cleanliness, communication, and administrative reliability.
305 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Diego International-Lindbergh (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Country Hills Health Care Center in El Cajon, CA is an assisted living community that offers a range of amenities and care services to ensure the well-being and comfort of its residents.
The community features a variety of amenities to cater to the needs and preferences of its residents. There is a beauty salon for personal grooming, and residents can enjoy their favorite TV shows with cable or satellite TV. Community-operated transportation is available for convenience, and there is a computer center for staying connected. The dining room offers restaurant-style dining with delicious meals prepared by the staff, and there is also a kitchenette available for those who prefer to cook their own meals. Residents can stay active in the fitness room or enjoy various games in the gaming room. The outdoor space includes a garden where residents can relax and enjoy nature. There is also a small library for reading enthusiasts, and telephone service is provided for easy communication with loved ones. Wi-Fi/high-speed internet access ensures that residents stay connected online.
Care services at Country Hills Health Care Center are designed to meet the individual needs of each resident. With a 24-hour call system and supervision, help is always readily available whenever needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. For those with specific dietary requirements, special dietary restrictions can be accommodated, including diabetes diets. Medication management is offered to ensure that residents receive their medications as prescribed. A mental wellness program helps promote emotional well-being among residents.
The community also organizes various activities to keep residents engaged and entertained. Concierge services are available to assist with any additional requests or arrangements. Fitness programs help residents stay active and maintain their physical health. Planned day trips offer opportunities for exploration outside the community, while resident-run activities provide socialization among peers. Scheduled daily activities ensure that there are always options for recreation.
Country Hills Health Care Center enjoys a convenient location with multiple amenities nearby. There are three cafes, parks, and pharmacies within close proximity to the community. Four physicians are also situated nearby, ensuring easy access to medical services. Additionally, there are several restaurants and places of worship in the area. Two hospitals are conveniently located nearby for any medical emergencies or specialized care needs.
Overall, Country Hills Health Care Center provides a comfortable and supportive environment for assisted living residents, offering a wide range of amenities, personalized care services, and various activities to enhance their quality of life.
Country Hills Health Care Center is located at 1580 Broadway, El Cajon, CA 92021 in San Diego County, California
Country Hills Health Care Center on seniors.fyi includes 19 photos including images showing building, outdoors, interior, entrance, trees, outdoor, parking, flag, and more.
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