Country Hills Health Care Center

Pros

• The facility has a pleasant appearance, resembling a hotel, which contributes to a positive atmosphere for residents.
• The food provided at Country Hills Health Care is reported to be very good by the residents.
• The staff is friendly and welcoming towards visitors and residents alike.
• Families receive regular communication from social workers, demonstrating a commitment to staying connected with relatives.
• The medical staff conducts thorough meetings with families to discuss care plans, providing reassurance and clarity.
• Residents have access to physical and occupational therapy, enhancing their overall well-being during their stay.
• The provision of windows in rooms ensures that residents receive natural light and a connection to the outside environment.
• Visitors are allowed to send packages and food from outside, ensuring that residents feel cared for even when family cannot visit in person.

Cons

• The facility feels crowded with three beds in a room, making it uncomfortable for residents.
• Communication with the nursing staff is poor, leading to frustration and unanswered questions about her nurse.
• The institutional feel of Country Hills Health Care is unappealing, detracting from the experience.
• There were issues with follow-through on care plans and requests for assistance were needed multiple times.
• Despite initial impressions of friendliness and activities for residents, the quality of care declined over time.
• The mother felt isolated due to a lack of interaction with peers who could converse with her effectively.
• Staffing shortages contributed to an overall negative experience at the facility.

Review

Country Hills Health Care has elicited a range of experiences from families with loved ones residing there, showcasing both positive aspects and notable concerns. For some residents, like one reviewer’s mother, the facility appears to offer an overall pleasant experience. After a mandatory two-week quarantine upon admission, she adjusted well to her new environment and expressed contentment with the care provided. Despite being placed in a crowded three-bed room that might not be ideal for everyone, her happiness seems rooted in various factors, including friendly staff and good food.

However, this same reviewer faced challenges in communicating with nursing staff. Encounters at the nurses' station were often chaotic, making it difficult to ascertain who was responsible for their mother's care. This lack of clear communication became particularly frustrating when trying to arrange basic services such as hair appointments for the resident. Even though staff members were generally friendly towards family members, there was uncertainty about how they interacted with residents on a daily basis.

Another perspective came from the cousin's family member who had also recently moved into Country Hills Health Care. They noted that while he appreciated the facility's beautiful appearance—comparable to a hotel—the initial transition included another two-week quarantine period due to standard protocols despite prior hospitalization. The cousin stayed in a shared room as part of this process, but unlike others’ experiences, the family felt reassured by consistent communication from social workers who reached out weekly and held meetings with medical staff regarding treatment plans.

As time passed for some families at Country Hills Health Care, sentiments began to shift. One reviewer reflected on their discontent regarding what they perceived as decreased quality of care after an initial promising experience during admission. While activities were plentiful and seemed engaging initially, their mother didn’t participate much and appeared more aware than many other residents—raising concerns about her social well-being among peers who could engage her intellectually. Feeling that these nuances were important for her mental health led them to make the difficult decision to move her out of Country Hills into a different care home.

One common thread throughout these reviews is that while certain elements stand out favorably—such as food quality and aesthetically pleasing surroundings—there are underlying issues related to staffing levels and effective communication within the facility itself. Some reviewers indicated feeling overwhelmed by busy nursing stations and reported poor follow-through on promises made concerning resident care plans or scheduled activities.

Overall, perceptions of Country Hills Health Care reflect a complex tapestry of experiences where some families find aspects worth appreciating amidst significant operational challenges that detract from their loved ones' stays. With complaints ranging from overcrowding and insufficient staff engagement to communication barriers affecting peace of mind for family members, it becomes increasingly critical for facilities like Country Hills Health Care to address these issues thoroughly to enhance patient care moving forward.

Physicians

• Pushpanjalie Wijeratne, MD (0 miles)
• Elahe Toulouie, MD (0.9 miles)
• Dr Dominguez And Dr Ancona-Young Office (1.6 miles)
• Fereshteh Jahanpanah Medical Clinic (2.2 miles)
• West Coast Eye Care & Acuity Eye Group - Alpine (8.6 miles)
• Kaiser Permanente Vandever Medical Offices (10.3 miles)
• NBHC Eastlake (10.9 miles)

Restaurants

• Jack In The Box (0.9 miles)
• Saray Restaurant (1.1 miles)
• Mal Al Sham (2.1 miles)
• Jack In The Box (2.7 miles)
• Black Bear Diner El Cajon (2.9 miles)
• Sonic Drive-In (3.3 miles)
• Jack In The Box (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• Rite Aid (2.9 miles)

Places of Worship

• Foothills Christian Church (2.5 miles)
• El Camino Grace Church (2.8 miles)
• Our Lady Of Perpetual Help Cathollc Church (3.6 miles)
• Skyline Church (4.8 miles)
• Corpus Christi Church (11.2 miles)
• Saint Gregory The Great Catholic Church (12.1 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.8 miles)
• The Simple Coffee House (7 miles)
• Starbucks (8 miles)
• CroBean (10.1 miles)
• Starbucks (10.3 miles)

Parks

• Shadow Hill Park (2.9 miles)
• Town Center Community Park (4.2 miles)
• Mount Helix Park (4.4 miles)
• Semillon Boulevard. Mini Park (11.4 miles)
• Iron Mountain Trailhead (12.1 miles)

Hospitals

• Stanford Court Nursing (4 miles)
• Sharp Grossmont Hospital Brier Patch (5 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (10 miles)
• Sharp Soc (12 miles)

Transportation

• Grossmont Transit Center (5.4 miles)

Theaters

• AMC DINE-IN Poway 1 (12.1 miles)