Windsor Manor Rehabilitation Center

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Pros

• Windsor Manor Rehabilitation Center provided excellent communication, keeping family informed about any issues regarding their loved one.
• The staff at Windsor Manor was described as caring and kind, delivering quality therapy and rehabilitation services.
• One reviewer noted that despite the challenges, the facility allowed for video visits to maintain family connections during restricted in-person visits.
• Windsor Manor was praised for its cleanliness and the quality of food served to residents.
• Some reviewers highlighted positive experiences with specific physical therapists and attendants who were helpful and supportive.
• One patient had a very good experience overall and expressed satisfaction with the care received during their stay.

Cons

• The food service is terrible, often taking an hour to respond or not coming at all, and the beds are old and worn out.
• The treatment of guests by the staff, particularly an older woman at the front desk, is unprofessional and rude.
• There is a lack of continuity in care, as different staff members tend to change daily, leading to confusion regarding patient instructions.
• A patient was almost discharged without proper arrangements for home care, showing a disregard for their needs.
• Care was inadequate, with nurses failing to check in on patients regularly during night shifts.
• The facility conditions are unsanitary, raising concerns about health and safety.
• One resident suffered from severe neglect, being forced to use the same catheter for three months despite repeated requests for a replacement.
• Communication from the nursing staff is poor; families are often left uninformed about patient status or medical details.
• Despite its high cost, the rehabilitation center does not meet expectations in terms of quality of care or facility maintenance.
• Families have reported feeling helpless and anxious about their loved ones’ well-being due to substandard care at the facility.

Review

Experiences of Windsor Manor Rehabilitation Center: A Mixed Bag of Care and Concerns

Windsor Manor Rehabilitation Center has garnered a varied range of reviews from families who have entrusted the care of their loved ones to this facility. While some individuals report positive experiences regarding the quality of therapy and attentiveness of certain staff members, many others raise significant concerns about the overall treatment provided, indicating that much needs improvement in patient care.

Several families expressed serious dissatisfaction with the facility's ability to provide consistent and appropriate care. One reviewer detailed how their mother-in-law, suffering from Alzheimer's disease, faced immense challenges during her brief stay due to a lack of continuity among nursing staff. Each day brought a new nurse who was unfamiliar with her medical history or specific needs, leading to confusion during critical recovery phases. This inconsistency culminated in an alarming situation where she was sent home without necessary medical equipment like a hospital bed or lift, despite her inability to bear weight on her legs. Such instances paint a troubling picture of chaotic operations within the center that left family members feeling overwhelmed and unprepared for at-home care.

Another poignant story involved a father who transitioned through several local hospitals before arriving at Windsor Manor. Tragically, he passed away just hours after his admission, during which time his family felt abandoned as they waited futilely for nursing staff to address their inquiries. The darkness of his room and the full trashcan upon arrival added to their distressing experience. The heartbreaking aftermath included delays in notifying the family after his passing, raising questions about communication protocols and compassion within the facility's operational framework.

Despite these alarming accounts, there were also reviewers who noted positive aspects of their experiences at Windsor Manor. Some families were pleased with specific physical therapists who demonstrated genuine care and skill in rehabilitating patients. They described encounters with friendly attendants and highlighted moments when staff went above and beyond for residents deserving acknowledgment amidst what seems like systemic shortcomings. Indeed, one son mentioned that his father received effective rehabilitation therapies over twelve days despite being difficult due to old age.

However, opinions diverge significantly regarding the cleanliness and general conditions at Windsor Manor. A few reviews pointed out unsanitary living environments coupled with outdated furnishings that detracted from an otherwise clean atmosphere; this scenario raised red flags concerning hygiene standards vital for elderly patients’ health—especially those recovering from surgery or illness.

Furthermore, financial concerns echo throughout many complaints as well; one reviewer criticized exorbitant fees charged by Windsor Manor compared to other facilities that offer similar services but at lower prices. Despite paying premium rates upwards of $8,200 monthly—a stark contrast to standard pricing around $4,500—families voiced uncertainty regarding whether this investment translated into quality care worthy of such costs.

Overall, while some residents found solace in therapeutic programs offered by dedicated staff members within Windsor Manor Rehabilitation Center—taking moments akin to spa-like experiences—others recounted harrowing accounts characterized by neglectful practices devoid of compassion or urgency when it mattered most. It is evident that potential patrons should thoroughly assess various factors—including personal recommendations—to determine if this establishment may align with their loved ones’ healthcare needs before making any decisions regarding placement therein.

Parks

• Lime Ridge Open Space (0.2 miles)
• Markham Nature Park and Arboretum (0.3 miles)
• Ellis Lake Park (1.8 miles)
• Newhall Community Park (1.8 miles)
• Arbolado Park (3.3 miles)
• Heather Farm Dog Park (3.7 miles)
• Heather Farm Park (3.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.8 miles)
• Longs Drugs (2.9 miles)
• Walgreens (2.9 miles)

Restaurants

• McDonald's (1.1 miles)
• Nation's Giant Hamburgers & Great Pies (1.1 miles)
• Subway (1.4 miles)
• Ej Phair Brewing Co & Ail House (1.7 miles)
• McDonald's (2.1 miles)
• Lazy Dog Restaurant & Bar (2.7 miles)
• Yard House (2.8 miles)

Transportation

• U-Haul of Concord (1.8 miles)
• North Concord/Martinez BART Station (2.7 miles)
• Pleasant Hill/Contra Costa Centre BART Station (3.8 miles)
• Walnut Creek BART Station (5.4 miles)
• Martinez Station (MTZ) (8.1 miles)

Physicians

• Muir Orthopaedic Specialists (1.8 miles)
• Communication Across Barriers Speech Clinics (1.8 miles)
• California Center for Sleep Disorders (2 miles)
• Diablo Valley Primary Care (2 miles)
• John Muir Physician Network (2.1 miles)
• Charles Renner, MD (2.2 miles)
• Park Avenue Walk-In Clinic (2.6 miles)

Places of Worship

• Queen of All Saints (1.9 miles)
• Our Lady Queen of the World Church (4.8 miles)

Theaters

• Solano Drive In (3.4 miles)
• Century 16 Downtown Pleasant Hill and XD (3.4 miles)
• Century Walnut Creek 14 and XD (5.7 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (5 miles)
• Marketplace Cafe (5.6 miles)
• Philz Coffee (5.8 miles)
• Sideboard Neighborhood Kitchen and Coffee Bar (8 miles)

Hospitals

• Kaiser Permanente Medical Center (5.9 miles)