Windsor Manor Rehabilitation Center
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3806 Clayton Road, Concord, CA 94521
For more information about senior living options: (844) 490-3973
Windsor Manor Rehabilitation Center provided excellent communication, keeping family informed about any issues regarding their loved one. The staff at Windsor Manor was described as caring and kind, delivering quality therapy and rehabilitation services. One reviewer noted that despite the challenges, the facility allowed for video visits to maintain family connections during restricted in-person visits. Windsor Manor was praised for its cleanliness and the quality of food served to residents. Some reviewers highlighted positive experiences with specific physical therapists and attendants who were helpful and supportive. One patient had a very good experience overall and expressed satisfaction with the care received during their stay.
The food service is terrible, often taking an hour to respond or not coming at all, and the beds are old and worn out. The treatment of guests by the staff, particularly an older woman at the front desk, is unprofessional and rude. There is a lack of continuity in care, as different staff members tend to change daily, leading to confusion regarding patient instructions. A patient was almost discharged without proper arrangements for home care, showing a disregard for their needs. Care was inadequate, with nurses failing to check in on patients regularly during night shifts. The facility conditions are unsanitary, raising concerns about health and safety. One resident suffered from severe neglect, being forced to use the same catheter for three months despite repeated requests for a replacement. Communication from the nursing staff is poor; families are often left uninformed about patient status or medical details. Despite its high cost, the rehabilitation center does not meet expectations in terms of quality of care or facility maintenance. Families have reported feeling helpless and anxious about their loved ones’ well-being due to substandard care at the facility.Experiences of Windsor Manor Rehabilitation Center: A Mixed Bag of Care and Concerns
Windsor Manor Rehabilitation Center has garnered a varied range of reviews from families who have entrusted the care of their loved ones to this facility. While some individuals report positive experiences regarding the quality of therapy and attentiveness of certain staff members, many others raise significant concerns about the overall treatment provided, indicating that much needs improvement in patient care.
Several families expressed serious dissatisfaction with the facility's ability to provide consistent and appropriate care. One reviewer detailed how their mother-in-law, suffering from Alzheimer's disease, faced immense challenges during her brief stay due to a lack of continuity among nursing staff. Each day brought a new nurse who was unfamiliar with her medical history or specific needs, leading to confusion during critical recovery phases. This inconsistency culminated in an alarming situation where she was sent home without necessary medical equipment like a hospital bed or lift, despite her inability to bear weight on her legs. Such instances paint a troubling picture of chaotic operations within the center that left family members feeling overwhelmed and unprepared for at-home care.
Another poignant story involved a father who transitioned through several local hospitals before arriving at Windsor Manor. Tragically, he passed away just hours after his admission, during which time his family felt abandoned as they waited futilely for nursing staff to address their inquiries. The darkness of his room and the full trashcan upon arrival added to their distressing experience. The heartbreaking aftermath included delays in notifying the family after his passing, raising questions about communication protocols and compassion within the facility's operational framework.
Despite these alarming accounts, there were also reviewers who noted positive aspects of their experiences at Windsor Manor. Some families were pleased with specific physical therapists who demonstrated genuine care and skill in rehabilitating patients. They described encounters with friendly attendants and highlighted moments when staff went above and beyond for residents deserving acknowledgment amidst what seems like systemic shortcomings. Indeed, one son mentioned that his father received effective rehabilitation therapies over twelve days despite being difficult due to old age.
However, opinions diverge significantly regarding the cleanliness and general conditions at Windsor Manor. A few reviews pointed out unsanitary living environments coupled with outdated furnishings that detracted from an otherwise clean atmosphere; this scenario raised red flags concerning hygiene standards vital for elderly patients’ health—especially those recovering from surgery or illness.
Furthermore, financial concerns echo throughout many complaints as well; one reviewer criticized exorbitant fees charged by Windsor Manor compared to other facilities that offer similar services but at lower prices. Despite paying premium rates upwards of $8,200 monthly—a stark contrast to standard pricing around $4,500—families voiced uncertainty regarding whether this investment translated into quality care worthy of such costs.
Overall, while some residents found solace in therapeutic programs offered by dedicated staff members within Windsor Manor Rehabilitation Center—taking moments akin to spa-like experiences—others recounted harrowing accounts characterized by neglectful practices devoid of compassion or urgency when it mattered most. It is evident that potential patrons should thoroughly assess various factors—including personal recommendations—to determine if this establishment may align with their loved ones’ healthcare needs before making any decisions regarding placement therein.
190 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Manor Rehabilitation Center in Concord, CA is a premier assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable and welcoming environment for seniors to enjoy their golden years while receiving the support they need.
Residents can take advantage of the various amenities available at Windsor Manor, including a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. The dining room offers restaurant-style dining with delicious meals prepared by the staff, accommodating special dietary restrictions if needed. Additionally, there is a small library and gaming room for leisure activities.
To ensure the well-being of residents, Windsor Manor provides 24-hour call system and supervision, as well as assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also available to ensure residents are taking their medications properly. The community has a mental wellness program in place to promote emotional health among its residents.
Windsor Manor goes beyond providing excellent amenities and care services by offering a variety of activities to keep residents engaged and social. Concierge services are available to assist with any needs or requests, while fitness programs help seniors maintain their physical health. Planned day trips allow residents to explore nearby attractions, while resident-run activities and scheduled daily activities provide opportunities for social interaction within the community.
The location of Windsor Manor is also advantageous as it is surrounded by several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and theaters. This makes it convenient for residents and their families to access additional services or enjoy recreational activities outside the community.
Overall, Windsor Manor Rehabilitation Center in Concord offers exceptional assisted living care combined with an array of amenities and engaging activities that cater to the unique needs and preferences of each resident.
Windsor Manor Rehabilitation Center is located at 3806 Clayton Road, Concord, CA 94521 in Contra Costa County, California
Windsor Manor Rehabilitation Center on seniors.fyi includes 7 photos including images showing bedroom, interior, dining, courtyard, walkway, landscaping, outdoor, entrance, and more.
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Interior
Decor
Building
Bedroom
Dining
Landscaping
Hardwood Floor
