Willow Pass Healthcare Center in Concord, CA
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3318 Willow Pass Road, Concord, CA 94519
For more information about senior living options: (844) 490-3973
The staff are friendly, attentive, and accommodating. The nurses are very kind, and the doctor is kind. The facility is clean and well maintained. Therapy is provided daily and helps patients. On-site experts include physical and speech therapists, nurses, and GPs who support residents. The ambiance is nice and bright, with a dining hall and an enclosed outdoor courtyard. Families can visit, and residents can move around with walkers or wheelchairs. There are dedicated staff members who truly care about patients, such as Treatment Nurse Jack, DSD Stephen, and DON Juanita.
The facility is not up to par and smells like urine in certain areas. There is no front desk coverage, leaving residents without assistance. Residents have been left outside in wheelchairs for extended periods without care. Bathrooms are dirty and left unclean for days; staff are understaffed and lazy, and call bells go unanswered. Direct care time is severely limited, often only 1.5-2 hours per day. Showers are scarce, with no designated showers and residents sometimes waiting days to bathe; some bathrooms have no locks. The staff are described as lazy and rude, with reports of lost dentures and poor management; some reviewers call it the worst facility. There are reports of neglect causing serious wounds and even death, including stage-4 pressure sores and delayed medical checks.Willow Pass Healthcare Center is best suited for families that can act as a vigorous, hands-on advocate during a short-term post-acute stay. The facility shows potential when care teams are engaged and family members stay involved, delivering structured oversight that can help secure daily therapy, timely meals, and a workable rehab plan. In decent stretches, the environment supports recovery: a bright dining lounge, accessible outdoor spaces, and rooms with windows that overlook the outside. When administration and front-line staff are responsive, the team can deliver meaningful progress in rehabilitation and daily routines, making it a defensible option for families who can track and push for consistent care.
Those who may want to consider alternatives are families prioritizing rock-solid safety, flawless cleanliness, and unequivocal reliability. If consistent, promptly answered call bells, meticulous hygiene, and consistently responsive nurses are non-negotiable, Willow Pass frequently undercuts expectations. Multiple accounts describe delayed or ignored call lights, dirty bathrooms, shared bathrooms without locks, and periods when residents were left unattended. For residents with high fall risk, incontinence challenges, or cognitive needs requiring around-the-clock supervision, the risk that essential care items will be delayed or inconsistent can be material enough to seek a facility with stronger staffing and tighter oversight.
The strongest pros at Willow Pass revolve around genuine care from specific staff, usable therapy services, and a generally pleasant shared environment when things are staffed well. Several reviews highlight friendly, attentive nurses and therapy teams, and there are mentions of dedicated caregivers who make meaningful differences in wound care, daily distribution of medications, and rehabilitation activities. Positive anecdotes also point to a clean-feeling day-to-day environment, reasonable amenities, and a culture where family visits and involvement are welcomed. When a facility director or charge nurses respond quickly to concerns, these blessings can translate into tangible gains for a resident's recovery trajectory.
Yet the main drawbacks are persistent and structural: staffing gaps, inconsistent coverage, and maintenance of basic cleanliness and safety. The most damning reports describe under-staffing, long wait times for assistance, unaddressed call bells, and observable lapses in hygiene in bathrooms and rooms. There are mentions of outdated building elements, limited shower availability, and sometimes challenging administrative communication - plus scattered complaints about rude or disengaged staff and even, in some cases, grave concerns about medical and safety oversight. The sum of these issues creates real anxiety for families considering long-term residency or complex medical needs.
The offsetting dynamics come down to engagement and supervision. Where families stay involved - confirming med administration, advocating for timely assistance, and monitoring daily care - the facility can deliver service that feels responsive and recovery-oriented. When administrators respond, and when the nursing team coordinates with therapists, results can meet reasonable post-acute expectations and offer a smoother rehab experience despite the organizational rough edges. The presence of competent specialists, like wound care-focused nurses or therapists who tailor daily plans, can tip the balance toward workable short-term outcomes, especially for those who can be present and vocal about needs.
In the end, Willow Pass functions best as a budget-conscious, watchful option for short-term post-acute rehabilitation where a devoted family member or support circle can daily supervise care, push for timely interventions, and coordinate with therapy and medical staff. It is not a universal remedy for every senior requiring attentive care or a consistently spotless environment. For families prioritizing unwavering cleanliness, predictable call-response times, and a proven, fully staffed nursing floor, alternatives with stronger staffing ratios and tighter quality controls should be pursued. The decision hinges on willingness to monitor closely and intervene regularly versus the demand for a hands-off, consistently high-standard care setting.
81 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Willow Pass Healthcare Center in Concord, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Transportation is provided by the community for both general outings and transportation to doctors' appointments. For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet available.
Residents can enjoy their meals in a restaurant-style dining room, with special dietary restrictions taken into account. Housekeeping services are provided to ensure that the living spaces remain clean and comfortable. There is also a kitchenette available for those who wish to prepare their own meals.
The community offers various recreational activities for the residents' enjoyment. A fitness room and wellness center are available for those who want to maintain an active lifestyle. Additionally, there is a gaming room, small library, and scheduled daily activities to keep residents engaged.
Outside, there is a garden and outdoor space where residents can relax and enjoy nature. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by staff members who are available 24 hours a day. Medication management and diabetes diet support are also offered.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and theaters in close proximity to the community. This allows residents easy access to various services and entertainment options within the local area.
Overall, the Willow Pass Healthcare Center provides a comprehensive assisted living experience with its array of amenities and care services while ensuring residents have convenient access to nearby facilities and activities.
Willow Pass Healthcare Center is located at 3318 Willow Pass Road, Concord, CA 94519 in Contra Costa County, California
Willow Pass Healthcare Center on seniors.fyi includes 14 photos including images showing interior, healthcare, dining, lighting, living room, doors, building, architecture, and more.
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