Willow Pass Healthcare Center
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3318 Willow Pass Road, Concord, CA 94519
For more information about senior living options: (844) 490-3973
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The director is open, responsive, and quickly fixes residents' needs. The nurse in charge of nurses is amazing, as is the kitchen staff. As long as family is present and involved, this is an absolute recommendation for post-acute care. The staff is friendly, attentive, and takes suggestions for residents' comfort. The doctor is very kind. There are several experts on site, including physical and speech therapists, nurses, and GPs. The facility offers amenities such as a dining hall, cable TV, and an enclosed outdoor courtyard for patients. The ambiance is nice and bright, and it does not smell like urine when you walk in. The facility is very clean all day.
The facility smells like urine. It is understaffed and lazy. Call lights go unanswered for hours. Residents are left outside in wheelchairs for over 12 hours. There are no designated showers; showers are in other patients' rooms and wait times can be days. Rooms have shared bathrooms with no locks. Bathrooms are dirty and left dirty for days. The front desk is often unmanned, leaving residents without help. The facility is described as the worst nursing care facility with alleged dishonesty.Willow Pass appears to elicit a broad spectrum of experiences from families and residents, ranging from moments of genuine praise to accounts of serious neglect. Some visitors describe first impressions that mix an attractive entrance, a pleasant dining lounge, and well-kept exteriors with sharper realities once you move beyond the welcoming front. A few reviewers note that the facility does not smell like urine as you walk in, and they credit a bright, clean ambiance in certain reviews. Yet for many others, those initial positives are overshadowed by troubling daily realities inside the building.
Several readers recount alarming safety and care lapses that left them searching for answers in the middle of the night. One detailed story describes an elderly roommate somehow climbing out of bed and ending up on the floor naked, eating popcorn, with the caller needing to scoot to the door to find a random person to help because the front desk was unstaffed. This same resident was moved to a different room for no explained reason, and the new roommate - an elderly woman who could barely move with a walker or wheelchair - was left in the activity room or outside in her chair for more than 12 hours, without being returned for basic care or changes. The reviewer notes repeatedly asking about her welfare through the day and night, only to be told she was "outside or playing bingo" and finally brought in at 3-something in the morning. These episodes highlight a fear of insufficient supervision and inconsistent responses to urgent needs.
Another set of criticisms centers on staffing levels and the frequency and quality of care. Several reviewers describe dirty bathrooms left untreated for days, under-staffing, and a general sense of laziness among caregivers. The complaint isn't just about cutbacks; it's about real consequences: call lights going unanswered after multiple requests for help, and a sense that the facility cannot meet the mandated 3.5 hours of direct care per resident per day. One account notes as little as 1.5 to 2 hours of direct care daily, with no designated showers available on-site; instead, showers are located in other patient rooms, making privacy and hygiene a trial for residents who soil themselves and might have to wait two or three days for a shower. Shared bathrooms without locks, particularly for residents who require privacy or assistance, further compound these concerns.
Amid the heavier criticism, there are resonant notes of praise from several families. One reviewer underscores that after an initial shaky start, the director became very responsive and was able to quickly address a husband's post-surgery needs. The nurse leadership and routine nursing care, according to this account, proved to be a standout, with the CNA staff, therapy teams, and the kitchen staff all earning thanks for making the stay as manageable as possible. Another voice in the mix describes the staff as consistently kind, with the nurses and aides delivering attentive care, and the facility's therapy staff providing daily intervention that helped their husband recover. In these narratives, family involvement and ongoing communication appear to be pivotal in shaping a more positive impression.
There are also affirmations about the environment and the broader experience, beyond clinical care. One review highlights a return visit where the facility's ambiance, including bright common areas and a cleaner overall environment, remained a positive draw. Others point out the presence of helpful amenities - dining halls, enclosed outdoor courtyards, guest-friendly visiting policies, cable TV, and large windows - that contribute to a more comfortable stay for residents and their families. Parking is repeatedly identified as a practical headache, with limited spaces that can complicate visits, but the overall facility design and access to outdoor spaces are repeatedly cited as benevolent features when the care itself is consistent and well-managed.
Against these mixed feelings, a number of harsher assessments cast the facility in an unequivocally negative light. One reviewer labeled Willow Pass as the "worst nursing care facility" in northern California, accusing the administration of dishonesty and describing systemic neglect toward patients who rely on medical insurance and affordability to stay there. This perspective emphasizes a broader pattern of mistreatment and a lack of accountability, with stories of patients going without medications or having inconsistent doctor visits, and claims that nurse and administrative leadership were slow to address ongoing problems. The tone here is stark: a warning to prospective families to approach the facility with extreme caution.
Other anecdotes speak to communication breakdowns and ongoing accessibility issues. One family laments that their relative's uncle could not reach the resident because only one wireless phone is available, leaving them waiting for weeks for contact. A separate veteran's family voices frustration about long hold times when seeking medication clarifications, with responses that amounted to "I don't know" or a lack of direction in how to obtain needed information. These examples underscore a systemic difficulty in coordinating care and maintaining timely, clear lines of communication between staff, residents, and families.
Several reviews touch on grave outcomes tied to concerns about daily care and monitoring. A disturbing narrative recounts a cousin who developed a stage-2 pressure sore that eventually worsened to a stage-4 crater, with claims that daily checks of the body were neglected during the pandemic and only later addressed, alongside the introduction of care challenges during the Covid period. While other reviews celebrate high standards of cleanliness and staff diligence, this account serves as a sobering reminder of how critical consistent bedside attention is in preventing serious injuries and complications among residents.
In sum, Willow Pass is a facility that evokes contradictory experiences: some families credit responsive leadership, compassionate nurses, and effective therapy, praising the care when they are present and engaged. Others recount disconcerting lapses - empty call lights, unresponsive front desks, delayed showers, locked or unlocked bathrooms without privacy, and a perceived willingness to cut corners under staffing pressures. The mixed reality described by residents and families suggests that outcomes at Willow Pass can vary dramatically depending on time, staffing, and the level of proactive involvement from families and the administration. For anyone considering care here, the pattern of strong praise from some and urgent warnings from others highlights the importance of direct visits, conversations with staff and administrators, and careful review of current policies and staffing practices before making a decision.
81 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Willow Pass Healthcare Center in Concord, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Transportation is provided by the community for both general outings and transportation to doctors' appointments. For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet available.
Residents can enjoy their meals in a restaurant-style dining room, with special dietary restrictions taken into account. Housekeeping services are provided to ensure that the living spaces remain clean and comfortable. There is also a kitchenette available for those who wish to prepare their own meals.
The community offers various recreational activities for the residents' enjoyment. A fitness room and wellness center are available for those who want to maintain an active lifestyle. Additionally, there is a gaming room, small library, and scheduled daily activities to keep residents engaged.
Outside, there is a garden and outdoor space where residents can relax and enjoy nature. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by staff members who are available 24 hours a day. Medication management and diabetes diet support are also offered.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and theaters in close proximity to the community. This allows residents easy access to various services and entertainment options within the local area.
Overall, the Willow Pass Healthcare Center provides a comprehensive assisted living experience with its array of amenities and care services while ensuring residents have convenient access to nearby facilities and activities.
Willow Pass Healthcare Center is located at 3318 Willow Pass Road, Concord, CA 94519 in Contra Costa County, California
Willow Pass Healthcare Center on seniors.fyi includes 14 photos including images showing interior, dining, healthcare, lighting, doors, building, architecture, outdoor, and more.
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Interior
Decor
Living Room
Building
Architecture
Bedroom
Dining
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Lobby
Hallway
Healthcare
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