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Willow Pass Healthcare Center in Concord, CA

Willow Pass Healthcare Center is a nursing home community in Concord, CA.

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Willow Pass Healthcare Center in Concord, CA

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  • Interior

    A warmly lit dining area featuring multiple tables and chairs with elegant lighting.

  • Decor

    A cozy dining area featuring a wooden table with chairs, illuminated by natural light and complemented by a ceiling fan.

  • Living Room

    A spacious and inviting living room featuring comfortable sofas and ample natural light.

  • Building

    A modern building surrounded by greenery and a clear blue sky.

  • Architecture

    A modern architectural structure featuring a decorative fountain and landscaped gardens.

  • Bedroom

    A clean and modern hospital room with two beds.

  • Dining

    A cozy dining room setting with tables set for meals, featuring comfortable seating and warm lighting.

  • Lighting

    A comfortable and well-lit hospital room featuring a patient bed and seating area.

  • Garden

    A cozy outdoor seating area featuring a table and chairs, surrounded by a charming courtyard.

  • Lobby

    A spacious lobby area with leather sofas and wooden flooring.

  • Hallway

    A well-lit hallway with wooden flooring and multiple doors leading to different rooms.

  • Healthcare

    A clean and well-lit patient room in a hospital, featuring two beds and a cozy atmosphere.

  • Doors

    A view from the living room into the dining area, showcasing elegant furnishings and natural light.

3318 Willow Pass Road, Concord, CA 94519

For more information about senior living options: (866) 208-4318

2.9 from 46 reviews
5 stars
14
4 stars
7
3 stars
3
2 stars
4
1 stars
18

Overall Review of Willow Pass Healthcare Center

common 16 reviews mention this

Staff care is frequently praised

Residents and families often describe the staff as kind, patient, and respectful.

Across many stays, reviewers describe nurses, CNAs, and therapists as attentive and caring, with staff who treat patients with dignity and respect. Several families highlight that the rehab team offered encouragement and patience during difficult recoveries. Even when reviewers report problems, some still single out specific caregivers as helpful and compassionate.

common 8 reviews mention this

Rehab therapy supports progress

Therapy is a consistent focus, with reviewers describing daily PT or OT support.

Multiple reviewers describe physical and occupational therapy (and in some cases speech therapy) as a key part of their recovery. Families mention encouragement, safety focus, and meaningful progress after surgeries or injuries. Reviewers also note that therapy was scheduled frequently enough to be part of the day-to-day experience during their stay.

common 4 reviews mention this

Dining and coffee fit the day

Meal service is repeatedly discussed, including regular meals and access to coffee.

Reviewers mention having three meals per day and describe staff offering coffee or refreshments as needed. Others reference the community’s dining spaces, including a dining hall or lounge areas that look good. The community also offers restaurant-style dining as part of its standard services.

  • A warmly lit dining area featuring multiple tables and chairs with elegant lighting.
  • A cozy dining area featuring a wooden table with chairs, illuminated by natural light and complemented by a ceiling fan.
  • A cozy dining room setting with tables set for meals, featuring comfortable seating and warm lighting.
caveat 8 reviews mention this

Cleanliness and responsiveness get mixed reviews

Some residents and families report cleanliness, odor, and call responsiveness issues.

While some reviewers praise cleanliness and sanitizing, others report strong odor and dirty conditions, including dirty bathrooms and cockroaches. Several critical reviews also describe unanswered call lights, delayed responses for basic needs, or long holds when trying to reach staff. One positive review contrasts with this by specifically saying it does not smell like urine on arrival.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 81 resident community capacity 81 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Metropolitan Oakland International (21 miles away) Metropolitan Oakland International (21 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Walgreens (1.2 miles)
  • CVS Pharmacy (1.9 miles)
  • Walgreens (2.2 miles)
  • Rite Aid (3.4 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (3.9 miles)

Restaurants

  • Ej Phair Brewing Co & Ail House (1 miles)
  • McDonald's (2.2 miles)
  • Nation's Giant Hamburgers & Great Pies (2.2 miles)
  • Yard House (2.3 miles)
  • McDonald's (2.3 miles)
  • Lazy Dog Restaurant & Bar (2.3 miles)
  • Subway (2.4 miles)

Physicians

  • California Center for Sleep Disorders (1 miles)
  • Diablo Valley Primary Care (1 miles)
  • John Muir Physician Network (1.1 miles)
  • Communication Across Barriers Speech Clinics (1.2 miles)
  • Muir Orthopaedic Specialists (1.3 miles)
  • Martin Family Chiropractic (2.2 miles)
  • STAT MED Urgent Care (2.7 miles)

Places of Worship

  • Queen of All Saints (1 miles)
  • Our Lady Queen of the World Church (4.5 miles)

Parks

  • Lime Ridge Open Space (1.2 miles)
  • Ellis Lake Park (1.4 miles)
  • Markham Nature Park and Arboretum (1.5 miles)
  • Newhall Community Park (2.9 miles)
  • Heather Farm Dog Park (4.4 miles)
  • Arbolado Park (4.4 miles)
  • Heather Farm Park (4.5 miles)

Transportation

  • North Concord/Martinez BART Station (1.5 miles)
  • U-Haul of Concord (1.9 miles)
  • Pleasant Hill/Contra Costa Centre BART Station (4.3 miles)
  • Walnut Creek BART Station (6 miles)
  • Martinez Station (MTZ) (7.1 miles)

Theaters

  • Solano Drive In (2.3 miles)
  • Century 16 Downtown Pleasant Hill and XD (3.6 miles)
  • Century Walnut Creek 14 and XD (6.4 miles)

Cafes

  • Starbucks (2.7 miles)
  • Starbucks (4.3 miles)
  • Starbucks (4.5 miles)
  • Bondadoso Coffee & Tea Collective Add to Favorites (5.6 miles)
  • Marketplace Cafe (6.3 miles)
  • Philz Coffee (6.4 miles)
  • Sideboard Neighborhood Kitchen and Coffee Bar (8.3 miles)

Hospitals

  • Kaiser Permanente Medical Center (6.6 miles)

Frequently Asked Questions

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