3308 Concord Boulevard, Concord, CA 94519
For more information about senior living options: (844) 490-3973
The director is very open and responds quickly, addressing residents' needs promptly. The nurses are kind, and the staff are friendly, attentive, and caring. The facility offers amenities like a dining hall, cable TV, and an enclosed outdoor courtyard that patients can use. The ambiance is bright and pleasant. Therapy is provided daily by professionals, and it helps residents. The staff includes skilled physical and speech therapists, nurses, and GPs, delivering comprehensive care. Missy provided helpful wound care, acknowledged by the family. The facility is clean and well-kept, with outdoor-facing windows and inviting spaces. Some reviewers would definitely recommend Willow Pass for post-acute care.
The facility smells like urine. A resident was found on the floor naked after climbing out of bed, with no staff at the front desk to help. Rooms were switched without explanation, leaving a resident in an activity room for over 12 hours. The facility is understaffed and lazy, with call lights often going unanswered. There are no designated showers; many rooms share bathrooms with no locks. The place has been described as the worst nursing care facility in northern California. Daily care was neglected, contributing to severe pressure sores and death in at least one case. Patients sometimes go without medications for days. Staff were rude, dishonest, or unresponsive to family concerns. The building is outdated and poorly maintained, with dirty bathrooms left for days.Willow Pass presents itself in the reviews as a place with a strikingly mixed reputation. On the one hand, multiple families describe warm, attentive care when caregivers are present and engaged, and they praise directors, nurses, and therapy teams who respond promptly and work with families to address individual needs. On the other hand, a substantial number of reviews paint a troubling picture: persistent odors, dirty facilities, inconsistent staffing, long delays in answering call lights, and serious concerns about safety and the overall quality of care. Taken together, the notes offer a portrait of a facility whose performance seems to swing dramatically depending on day-to-day staffing, management responsiveness, and the level of family involvement.
Several reviews highlight a clean, bright infrastructure with comfortable common areas, dining lounges, and outdoor spaces that can feel pleasant and well-maintained. Some family members recount positive experiences when they were actively involved in the care plan. For example, one reviewer mentions the director being open and responsive, and describes rapid fixes to their husband's needs, with the nursing leadership and therapy teams earning praise for their attentiveness. Another account highlights kind nurses, a responsive doctor, therapy that is delivered daily, and a general sense of cleanliness and ongoing care that left the reviewer feeling reassured during recovery. In these narratives, the facility's ambiance and the capability of its therapy and care teams are cited as meaningful positives when everything lines up well.
Yet amid the praise there are alarming and salient accounts of neglect and safety concerns. A recurring theme is the smell of urine in certain parts of the facility, coupled with reports of dirty bathrooms and surfaces left unclean for days. Several reviewers describe a chronic understaffing problem, where call lights go unanswered for extended periods and residents, including those who are bedbound or needing assistance with the bathroom, are left waiting. One particularly distressing incident describes an elderly roommate climbing out of bed and being found naked, eating popcorn in the corridor, with the reviewer unable to get help due to a lack of front-desk coverage at that moment. Another reviewer recounts a roommate who was left outside in a wheelchair for more than 12 hours, only brought back in after repeated inquiries. These kinds of experiences underscore concerns about resident safety and dignity when staff coverage is insufficient.
There are also numerous reports about inconsistent room management and care routines. Some reviewers report being moved to different rooms without explanation, and concerns that residents are not being properly monitored or assisted with daily hygiene. Descriptions of insufficient direct-care hours - some say as little as 1.5?2 hours per day - with "daily" tasks such as showers and assistance with mobility described as inconsistent or unavailable are common. Shared bathrooms without locks, and showers that require travel to other patients' rooms, are cited as problematic, raising questions about privacy and practical daily living for residents who need assistance. In several accounts, families express fear that patients' medical needs, including pain management or medication administration, are not being reliably met, especially when family members are not able to be onsite for oversight.
Amid the cautionary tales, there are also critical notes about the institution's administration and communication with families. Some reviewers describe a highly favorable interaction with administrators - particularly noting how quick the director responds and how well the nurses, CNAs, and therapy staff work when families stay engaged. Conversely, other reviewers accuse the facility of dishonesty or systemic underpinnings of poor care, including reports that patients who cannot afford long-term care are treated differently or that daily care routines deteriorate when family visitation is restricted. One strongly worded review calls Willow Pass "the worst nursing care facility," alleging pervasive dishonesty and treatment of residents based on financial status, a sentiment echoed by others who believe there is a consistent gap between the care that staff deliver and what administration claims to provide.
Parking and logistical challenges are flagged by some reviewers as well, with parking described as tight and often full, which compounds the difficulty for family members to visit and monitor care. The external environment - traffic, parking constraints, and the perspective that street parking is discouraged on a busy roadway - adds a layer of frustration for families trying to coordinate visits, transport, and access to the facility's resources. These logistical issues, while separate from clinical care, influence the overall experience and the ability of families to participate in care planning and oversight.
In the broader arc of these impressions, Willow Pass emerges as a place where the quality of care appears highly contingent on how engaged family members are and how responsive the leadership and nursing staff happen to be on any given day. Positive experiences tend to cluster around effective communication, timely medical and therapy interventions, clean environments, and a collaborative approach where family input is welcomed and acted upon. Negative experiences cluster around understaffing, safety lapses, delayed responses to call lights, maintenance and cleanliness issues, and reports of inconsistent or insufficient daily care, including hygiene, mobility assistance, and medication management. Some reviewers even describe serious outcomes tied to perceived lapses in daily care and monitoring, underscoring the potential consequences of a system stretched thin by demand and insufficient resources.
If you or a loved one is considering Willow Pass, these reviews suggest a few practical takeaways. First, ask specifically about staffing levels on different shifts, how call lights are prioritized, and what the facility's routine looks like for routine hygiene, mobility assistance, and medication administration. Inquire about how residents are monitored for safety, how often bathrooms and common areas are cleaned, and what protocols exist to protect privacy, particularly in shared rooms. Also, consider how involved you can be in care planning and how quickly you can expect direct communication from administrators or the care team when issues arise. While some families report exceptional care when engaged and when administration is responsive, others advise caution, citing persistent concerns about safety, cleanliness, and overall quality of daily living. The facility's outcome seems to hinge significantly on the balance between staffing availability, leadership responsiveness, and the degree of family involvement in daily care decisions.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our therapeutic residential home located in Concord, CA. Our community offers a comfortable and supportive environment for individuals who require board and care services.
Our fully furnished home provides residents with all the amenities they need to feel at ease. We have a spacious dining room where nutritious meals are served, taking into consideration any special dietary restrictions. Housekeeping services ensure that the living spaces remain clean and tidy.
For those who enjoy spending time outdoors, we have a beautiful garden and outdoor space where residents can relax and soak up some sun. Wi-Fi/high-speed internet is also available throughout the community, allowing residents to stay connected with their loved ones.
We understand that assistance with daily activities is crucial for our residents' well-being. Our dedicated staff is trained to provide support with bathing, dressing, transfers, and medication management. We also coordinate with health care providers to ensure seamless care for our residents. For those with diabetes or special dietary needs, we offer specialized meal preparation and coordination.
In terms of transportation, we arrange for medical appointments as well as provide transportation to doctor's visits. Additionally, our location is convenient as there are nearby pharmacies, physicians' offices, restaurants, cafes, places of worship, theaters, and parks – making it easy for residents to access essential services and engage in recreational activities.
At our assisted living community in Concord, CA, we strive to create an inclusive and nurturing environment that promotes overall well-being. Contact us today to learn more about how we can support you or your loved one on this journey of care and comfort.
Therapeutic Residential Home is located at 3308 Concord Boulevard, Concord, CA 94519 in Contra Costa County, California
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