3308 Concord Boulevard, Concord, CA 94519
For more information about senior living options: (844) 490-3973
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The staff are friendly, attentive, and caring. The director is open, responsive, and fixes residents' needs quickly. Nurses, CNAs, and kitchen staff are praised for excellent, comprehensive care. The facility is kept very clean throughout the day. The ambiance is bright, nice, and welcoming, with pleasant amenities like a dining hall and enclosed courtyard. Therapy is provided daily and is helpful. The facility is highly recommended by families.
The facility is not up to par. There is a strong urine smell in some areas. The staff are understaffed and lazy. Call lights are ignored, leaving residents without assistance. The care provided falls far short of mandated direct-care hours. The facility is dirty, with unclean bathrooms and cockroaches observed.Willow Pass Healthcare Center in Concord is best suited for families pursuing post-acute rehabilitation where daily therapy and visible staff involvement can drive progress, provided there is vigorous family oversight. The facility can offer a constructive path to recovery for residents who can participate actively - using walkers or wheelchairs, engaging with therapists, and benefiting from a structured schedule - while allowing visiting families to play an essential, hands-on role in shaping care. When the environment is stable, the ambiance and turnkey rehab services can support meaningful gains, and some residents emerge with appreciable improvements thanks to on-site therapists and attentive nurses.
Those considering alternatives should scrutinize facilities where consistency of care, cleanliness, and responsiveness are consistently high. If a loved one requires near-constant monitoring, rapid response to call bells, or a pristine, low-odor atmosphere, Willow Pass may fall short. Families who cannot be present regularly or who prioritize a spotless, quiet setting with every room impeccably maintained may find better alignment elsewhere. Similarly, if privacy and dignity in daily routines (private baths, reliable showers, and consistently clean spaces) are non-negotiable, exploring other options is prudent.
The strongest positives at Willow Pass center on dedicated caregivers and structured rehab. Several reviews highlight kind, responsive nurses and aides, the involvement of physical and speech therapists, and a kitchen and support staff that genuinely seem invested in the resident's comfort. The facility's dining lounge, bright ambiance, and approachable visiting hours contribute to a sense of normalcy for families. For post-acute trajectories where progress hinges on daily therapeutic input and a cohesive treatment plan, these elements can meaningfully support recovery when staff turnover is reasonable and oversight is consistent.
However, the weight of the cons is substantial and not easily offset. Understaffing surfaces repeatedly, translating into delayed call-light responses, uneven assistance, and gaps in basic hygiene and safety routines. Reports of dirty bathrooms, shared facilities without locks, and limited shower access illustrate a recurrent maintenance shortfall that undermines trust in daily care. Medication timing and distribution appear sporadic in several accounts, and administrative communication can fracture under pressure, leaving families frustrated and residents underserved. The building itself is described as dated, with maintenance and safety issues that surface in patient rooms and common spaces, reinforcing an impression that some systems are overdue for renewal.
The key to making this community workable lies in leveraging the pros while actively mitigating the cons. When care teams are engaged, and a nurse lead or director is responsive, families can witness tangible benefits - therapies delivered consistently, staff who listen to concerns, and a culture of cleanliness in certain areas. Yet these strengths do not erase the risks: a pattern of understaffing, delayed responses, and inconsistent hygiene practices can escalate quickly, especially for residents with higher care needs or mobility challenges. The variance in patient experience is pronounced enough that outcomes depend heavily on who is on duty, whether families stay closely involved, and how aggressively care plans are monitored and adjusted.
For families weighing this option, a practical plan is essential. Schedule candid conversations with the administrator about staffing levels, direct-care hours, and escalation procedures; request up-to-date tours during peak activity times to observe response times firsthand; insist on a clear medication administration protocol and a tour of each resident's bathroom and shower access; and speak with current residents or their families about day-to-day routines. If involvement is ongoing and expectations are clear - therapies, daily progress, and routines - Willow Pass can deliver meaningful rehab experiences. If any of these assurances feel uncertain, alternatives with stronger track records on safety, cleanliness, and consistent staffing merit serious consideration.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our therapeutic residential home located in Concord, CA. Our community offers a comfortable and supportive environment for individuals who require board and care services.
Our fully furnished home provides residents with all the amenities they need to feel at ease. We have a spacious dining room where nutritious meals are served, taking into consideration any special dietary restrictions. Housekeeping services ensure that the living spaces remain clean and tidy.
For those who enjoy spending time outdoors, we have a beautiful garden and outdoor space where residents can relax and soak up some sun. Wi-Fi/high-speed internet is also available throughout the community, allowing residents to stay connected with their loved ones.
We understand that assistance with daily activities is crucial for our residents' well-being. Our dedicated staff is trained to provide support with bathing, dressing, transfers, and medication management. We also coordinate with health care providers to ensure seamless care for our residents. For those with diabetes or special dietary needs, we offer specialized meal preparation and coordination.
In terms of transportation, we arrange for medical appointments as well as provide transportation to doctor's visits. Additionally, our location is convenient as there are nearby pharmacies, physicians' offices, restaurants, cafes, places of worship, theaters, and parks – making it easy for residents to access essential services and engage in recreational activities.
At our assisted living community in Concord, CA, we strive to create an inclusive and nurturing environment that promotes overall well-being. Contact us today to learn more about how we can support you or your loved one on this journey of care and comfort.
Therapeutic Residential Home is located at 3308 Concord Boulevard, Concord, CA 94519 in Contra Costa County, California
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