Imperial Heights Healthcare & Wellness Centre
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320 Cattle Call Drive, Brawley, CA 92227
For more information about senior living options: (844) 490-3973
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The staff are friendly, compassionate, and helpful. The facility is clean, well kept, and functional. Families feel comfortable knowing their loved ones are in good care. The nurses and care team are gentle, attentive, and patient. Pioneers Skilled Nursing Center is described as one of the best with a family-oriented environment. The staff go above and beyond for patients. The staff are professional, responsive, and easy to communicate with. The facility is calm, welcoming, and well maintained. The staff's dedication, kindness, and empathy are frequently praised.
The building is old and in need of extensive renovations. The facility is very dirty and requires a lot of upkeep. Front desk and administration communication is poor; administrators do not return calls. They refuse patients who need healing or rehabilitation, preferring bed fillers to drain funds. Patients have experienced power and climate issues, with periods without lights or air conditioning. There is insufficient CNAs and overall staffing to properly care for the elderly. Residents are frequently mistreated and not treated with humanity. Elderly patients are left in wheelchairs in the hallway. Internet access is severely restricted despite available wifi; communication is poor. The place did not smell clean; hygiene is a concern. Many would not recommend the facility and would choose elsewhere. Staff sometimes appear indifferent or inhumane toward patients.Across these reviews, there is a broad spectrum of experiences at several skilled nursing centers, revealing both warmth and grace as well as serious concerns. Many visitors describe a compassionate, friendly, and attentive staff who make residents feel cared for and supported. Pioneers Skilled Nursing Center is highlighted repeatedly as one of the best and most well-kept facilities, where staff are described as compassionate, patient, and dedicated. Families note that the environment can feel like a close-knit, family-oriented place, with caregivers going above and beyond for their patients and many thanking individual team members for their hard work. Moments of appreciation are frequent, with residents and families praising nurses, aides, and therapy staff for their dedication, patience, and genuine care. Comments like "the staff are all so compassionate and caring" and "a beautiful family-oriented environment" recur, underscoring a strong sense of trust and gratitude from those who feel they and their loved ones are receiving attentive, loving care.
Yet alongside these positive experiences, a darker thread runs through many accounts. Several reviews point to serious concerns about the physical state of some facilities, with caregivers and administrators described as old and in need of renovations, or even criticized for cleanliness and upkeep. Phrases such as "this is a very dirty place," "the building is old and needs many renovations," and "needs more CNAs assistance" surface repeatedly, painting a picture of environments that, for some, fall short of their residents' comfort and safety needs. Other comments mention unpleasant odors, inadequate maintenance, and spaces that fail to present a calm, therapeutic atmosphere expected in a high-quality care setting.
Communication and administration emerge as a recurrent sticking point in this collection. Several reviewers report poor communication with the front desk or administrative staff, with promises to call back not fulfilled and difficulties reaching the administrator. One reviewer describes a facility-wide phone situation - only a single hospital line for the entire campus - leading to frequent busy signals or "connections [that] are horrible." Such experiences can heighten the anxiety families already feel when their loved ones are in care away from home. While some staff members are praised for their responsiveness and empathy in certain interactions, others feel ignored or brushed off, leaving families worried about whether their loved ones are receiving appropriate attention and advocacy.
Safety concerns and care quality are also a major theme. A few accounts recount troubling moments involving how residents are handled physically and medically. One reviewer recounts an alarming incident where their mother was wheeled in seemingly unconscious, with a foot dragging and a head awkwardly resting on a metal bar, raising questions about the level of attentive care. Others describe lapses that include prolonged periods without adequate light or air conditioning, or reports from family members who have documented issues with care that prompted external health inspections or even concerns raised to public health. These narratives emphasize the essential need for vigilant, compassionate, and well-supervised nursing care, especially for vulnerable older adults and those recovering from illness or surgery.
The tone of the feedback is not uniformly negative, but the contrasts are stark. Some reviewers express profound gratitude and say they would wholeheartedly recommend their center to others, citing not only competent clinical care but also the emotional support and personal warmth provided by staff members. In contrast, a number of reviews explicitly urge potential patients and families to look elsewhere or to be cautious: "Would not recommend for anyone," "send someone here and they are going to die," and similar warnings appear alongside more measured critiques. This juxtaposition highlights that for some families, the experience of care can be deeply personal and highly variable, influenced by which staff members are present on a given day, the specific unit, and the overall condition and management of the facility.
In the end, these reviews reveal a complex landscape of senior care that blends commendable compassion with legitimate concerns about environment, communication, and safety. Families consistently praise those caregivers who bring warmth, patience, and expertise to their roles, often naming individuals who have made meaningful differences in their loved ones' days. At the same time, recurring critiques about maintenance, administrative responsiveness, and the safety and dignity of residents suggest there is substantial room for improvement. Prospective families would do well to visit with their own eyes, meet front-line staff and administrators, ask pointed questions about staffing levels, facility upkeep, and care protocols, and seek out the most current, firsthand impressions from other families and residents. The overarching message is clear: when care is delivered with kindness and trained attentiveness, it makes a meaningful difference; when administration and maintenance fall short, the impact on trust and well-being can be profound.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Imperial County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Imperial Heights Healthcare & Wellness Centre is a premier assisted living community located in Brawley, CA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For the convenience and relaxation of our residents, we provide a beauty salon for all their grooming needs, as well as cable or satellite TV for entertainment purposes. Our community operated transportation service makes it easy for residents to access nearby attractions or run errands. We also have a computer center with Wi-Fi/high-speed internet, allowing residents to stay connected with loved ones and engage in online activities.
When it comes to dining, our dining room offers restaurant-style meals prepared by our talented culinary team. Special dietary restrictions are accommodated to ensure that all residents receive the necessary nutrition they need. Additionally, our kitchenette allows residents to prepare light meals or snacks at their convenience.
Residents can enjoy various recreational activities within our community. Our fitness room is equipped with exercise equipment for individuals who wish to maintain an active lifestyle. The gaming room provides opportunities for friendly competitions and socializing. Our small library offers a peaceful space for reading and quiet reflection.
At Imperial Heights Healthcare & Wellness Centre, we prioritize the safety and well-being of our residents. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing is readily available when needed. Medication management services are provided to ensure that medications are taken properly according to prescribed schedules.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to promote emotional well-being among our residents.
Our community is conveniently located near parks, pharmacies, physicians’ offices, restaurants, places of worship, and hospitals – making it easy for residents to access essential services and amenities within close proximity.
Overall, Imperial Heights Healthcare & Wellness Centre provides a nurturing environment where seniors can enjoy their retirement years in comfort while receiving personalized care and support from our dedicated staff.
Imperial Heights Healthcare & Wellness Centre is located at 320 Cattle Call Drive, Brawley, CA 92227 in Imperial County, California
Imperial Heights Healthcare & Wellness Centre on seniors.fyi includes 4 photos including images showing outdoors, building, entrance, pathway, architecture, outdoor, and more.
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