Windsor Palms Care Center Of Artesia

Pros

• The yard and grass area at Windsor Palms is a positive feature that contributes to the overall environment.
• The cleanliness of Windsor Palms received high praise, earning a five-star rating in that aspect.
• Twin Palms Care Center is highly recommended for providing excellent care, treating residents with respect and dignity.
• The dementia unit at Twin Palms Care Center is described as nice and quiet, creating a comforting atmosphere for patients.
• Small gestures, such as providing pizza and donuts for patients at Twin Palms, are appreciated and add to the overall experience.

Cons

• The customer service and management at Windsor Palms are absolutely terrible.
• Patients are mistreated by nursing staff and do not receive the quality care they deserve.
• The food at the facility is horrible and disgusting.
• The rooms smell like urine, with broken beds and clogged toilets.
• Record-keeping at Windsor Palms is flawed, leading to negligence regarding patients' clothing and personal items.
• Staff members often do not know where the patients are, leaving them to wander around alone.
• Elder abuse has been reported, with no assistance or understanding from the facility regarding unpaid bills.
• The facility lacks a cheerful atmosphere and has a rundown appearance that requires cleaning and updating.
• There is an insufficient number of staff for patients, resulting in neglectful behaviors observed by visitors.

Review

The long-term care experience can be a crucial aspect of life for many individuals, especially those with varying degrees of mental health and physical conditions. Unfortunately, the reviews surrounding Windsor Palms paint a dismal picture of what could be considered a long-term care facility marked by poor service and inadequate patient care. Those who have had loved ones at Windsor Palms have often found themselves navigating an environment rife with issues ranging from unsanitary living conditions to serious management failures.

Several reviewers highlighted their extreme dissatisfaction with the facility’s customer service and overall management, labeling it as “absolutely terrible.” Reports of patient mistreatment by nursing staff reflect a chilling level of neglect that has left families feeling frustrated and helpless. Complaints regarding food quality are rampant; residents reportedly endure meals that are described as “horrible and disgusting,” which speaks volumes about the standards of nourishment provided in such crucial settings. Compounding these concerns are reports of sanitary issues within the facility, including rooms smelling like urine, broken beds, clogged toilets, and lost personal items—a clear indicator that operational oversight is sorely lacking.

One reviewer recounted their experiences with record-keeping at Windsor Palms, noting significant flaws in information management that resulted in negligence over residents’ clothing and belongings. Such lapses not only reflect mismanagement but also indicate an alarming disregard for residents’ rights and dignity. The absence of adequate staffing further exacerbates these situations; as one person reported witnessing patients eating dirt outside while staff seemed oblivious or indifferent to their needs. This lack of attention could lead to dire consequences for vulnerable individuals who require constant monitoring and assistance.

Families dealing with elderly relatives at Windsor Palms expressed concern about their loved ones’ safety and well-being. One alarming testimony described how a resident suffering from Alzheimer’s was placed in a mental unit simply because he became upset about wanting to leave—an action perceived as punitive rather than supportive given his condition. These alarming accounts raise questions about the training and philosophy guiding staff behavior: Are they adequately equipped to handle delicate situations involving patients with cognitive impairments?

From an administrative perspective, grievances did not stop at patient care; financial practices also drew ire from family members. One individual reported being sued for unpaid bills after unwittingly signing a form agreeing to personally cover costs not reimbursed by medical insurance—a scenario that underscores both confusing paperwork processes as well as ethical implications concerning transparent communication between families and facilities. When efforts were made to volunteer in exchange for billing considerations during financial hardship due to previous exploitation against elders' finances, they were met without any flexibility or understanding from administration—a troubling sign indeed.

In stark contrast stands Twin Palms Care Center, which received commendations for its thoughtful treatment approach toward residents struggling with dementia or mental illness. Reviewers praised Twin Palms for ensuring respect and dignity through small yet meaningful gestures like providing pizza or donuts to brighten patients' days. The thoughtfully designed layout features secure locked units tailored specifically for mentally ill residents along with personalized room identifiers that aid recognition—a considerate design feature that presumably alleviates confusion among patients wandering through hallways.

Ultimately, personal experiences shared about Windsor Palms highlight systemic issues prevalent within certain long-term care facilities—Ineffective management practices combined with neglectful staff interactions create environments detrimental to the very individuals entrusted into their care. Families searching for appropriate places must tread carefully through contrasting narratives such as these while ensuring that their loved ones receive both compassionate support along with appropriate professional oversight—elements essential not just in maintaining basic human dignity but also fostering overall quality life experiences for those unable to advocate effectively on their own behalf.

Restaurants

• Chick-Fil-A (1 miles)
• McDonald's (2.2 miles)
• Porto's Bakery & Cafe (4.9 miles)
• Chick-Fil-A (5.4 miles)
• El Torito (5.6 miles)
• Portillo's Hot Dogs (5.6 miles)
• Chick-Fil-A (6 miles)

Theaters

• Harkins Theatres Cerritos 16 (1.1 miles)
• AMC Norwalk 2 (2.9 miles)
• AMC DINE-IN Fullerton 2 (9.2 miles)

Cafes

• Bopomofo Cafe (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (5.6 miles)
• Starbucks (7.6 miles)
• Starbucks (7.9 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.5 miles)
• Costco Vision Center (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (3.9 miles)

Parks

• Cerritos Regional County Park (1.9 miles)
• Shadow Park Hoa (1.9 miles)
• Central Park / La Palma Recreation & Community Services (2.9 miles)
• Rossmoor Park (5.1 miles)
• Rivera Park (6.3 miles)
• Temple Park (6.7 miles)
• Michigan Park (7.2 miles)

Hospitals

• Department of State Hospitals (3.6 miles)
• Kaiser Permanente Hospital (4.3 miles)
• PIH Health Hospital (5.2 miles)
• Rancho Los Amigos National Rehabilitation Center (5.9 miles)
• Ahmc Whittier Hospital Medical Center (6.9 miles)
• VA Long Beach Healthcare System (7 miles)
• Del Rio Convalescent Center (7.5 miles)

Physicians

• Paramount Physicians (4.7 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (5.3 miles)
• Kaiser Permanente, Euclid & Romneya (8.1 miles)
• St Jude Medical Center (8.9 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (4.8 miles)
• Long Beach Airport (LGB) (5.3 miles)
• Komar Aviation Group (5.9 miles)
• Metro - Willow Street Station (7.8 miles)

Places of Worship

• Cottonwood Church (5 miles)
• Saint Hedwig Catholic Church (5.4 miles)