Regional Health Care

Pros

• The facility has a dedicated team, is very clean, and has friendly staff.
• The staff demonstrate great teamwork.
• The rehab team is amazing.
• The facility is a five-star facility, with professional staff and residents who are up, dressed, and happy.
• The facility adjusts the temperature for residents and promotes mutual care among everyone.
• The facility strives to provide a home-like environment and offers a variety of social activities.
• The facility is consistently clean and pleasant, with attentive staff.

Cons

• The staff treat patients and other staff awfully.
• The facility repeatedly fails to provide necessary care.
• There is a lack of advocates for residents with memory impairments, and staff are unkind when family members advocate on their behalf.
• Medication is left on a patient's counter or bedside without ensuring it is taken.
• There are roaches in the facility.
• The staff never call back.
• The facility should receive zero stars.
• The DON and an RN are criticized for not returning calls and for expressing unsubstantiated opinions.

Review

This facility draws a wide range of opinions, and the contrast between experiences is stark. A number of reviewers highlight a dedicated, caring team and a starkly clean environment, while others recount troubling gaps in care and even safety concerns that left them deeply unsettled. On one hand, families describe a setting that feels warm and home-like, where staff members genuinely strive to create a supportive atmosphere for residents. On the other hand, there are repeated reports of missed medications, neglect, and a sense that some staff members are not treating residents or their advocates with the respect and attentiveness they deserve.

Several reviews paint a very positive picture of daily life inside the building. People speak of a dedicated team that shows up consistently, a facility that is very clean, and staff who are friendly and attentive. Some writers emphasize the rehab program, noting that residents who arrive bed-bound have been able to regain strength and return home, with claims of "best rehab" status and praise for a rehab team that feels extraordinary. The facility is described as one where "quality care with home comfort" is a real priority, and where a home-like environment and a variety of social activities contribute to residents' overall well-being. One observer even described a strong sense of teamwork, with staff members who feel proud of what they do and families who feel guided by a capable and caring leadership.

Yet the flip side of the story cannot be ignored. Several reviewers recount serious care failures that have real consequences. One account describes medication being left on a patient's counter and not ensuring the patient actually took it, with concerns calling it a state violation. Another note tells of a blood clot that went unnoticed and led to the hospitalization and eventual amputation of a resident's foot, a detail that underscores what some feel are critical lapses in vigilance and accountability. Issues like these have left some families deeply distressed and quick to question the level of attention and safety protocols in place.

Complaints also extend beyond clinical mistakes to the culture of care. A number of reviews mention unkind interactions when families advocate for residents - particularly for those with memory impairments - suggesting a lack of advocates or sensitivity for residents who cannot speak up for themselves. One commenter explicitly describes family members who advocate on a loved one's behalf facing unkind responses, which adds a troubling dimension to the overall impression of the facility. There are even mentions of internal communication problems, with claims that leadership or the designated director of nursing does not always respond in a timely or satisfactory manner, leaving some families feeling unheard.

There are odd and vivid contrasts within the same spectrum of experiences as well. Some reviewers note the facility's efforts to accommodate residents by adjusting room temperatures and fostering a cooperative, neighborly culture where "everyone helps each other out." Others offer more jarring reminders of the facility's potential downsides - roaches, for instance, and other signs that basic pest control or maintenance may be inconsistent. The same facility that is praised for its cleanliness in some visits is also described with a sense of unease by others who have found flaws that affected the quality of daily life.

From a staff perspective, there are stories of personal growth and professional pride that sit alongside more critical anecdotes. A longtime employee recounts dedicating years to the team, rising from CNA to ADON, and viewing the facility as a place where residents can thrive, with a focus on social activities and a loving, caring environment. This voice emphasizes the best-case scenario: a facility that has nurtured a strong, cohesive team and delivered tangible, positive outcomes for residents who were once frail or dependent. In contrast, another veteran staff member reflects on years of experience in which internal issues - communication gaps, perceived lack of backing from leadership, and frustrations with accountability - made certain experiences feel mismanaged and emotionally draining for those involved.

Finally, the more personal notes remind us that facilities like this live in a spectrum that includes both high praise and stern warnings. Some reviewers express wholehearted affection for the people who work there, with thanks for hospitality and the "great team work" that makes the place feel special. Others, however, insist that they would be compelled to leave a negative rating if possible or would not recommend the facility given the serious concerns about safety and the quality of care. The overall narrative, therefore, is one of a complex institution with bright spots - cleanliness, strong rehabilitation outcomes, committed staff, a welcoming, home-like environment - intermixed with glaring problems in medication safety, patient advocacy, and consistent, respectful treatment of residents and their families.

This part of Newport, Arkansas offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. Within a short distance, there are several physicians' offices and pharmacies, making healthcare easily accessible. Additionally, there are places of worship for spiritual support, as well as cafes and restaurants for socializing and dining out. The proximity of hospitals ensures quick access to medical care in case of emergencies. If you enjoy leisure activities, there are theaters nearby for entertainment and parks for outdoor recreation. Overall, this area provides a well-rounded community with essential resources for senior living.

Physicians

• Newport Diagnostic Medical Clinic (0.1 miles)
• Arcare (0.4 miles)
• Harris Medical Clinic (0.7 miles)
• Unity Health-Newport OB/GYN Clinic (0.8 miles)
• Family First Health Care (22 miles)
• White River Diagnostic Clinic (23 miles)
• Lambert, John S., MD, PA (23.1 miles)

Pharmacies

• Norman & Baker Pharmacy (0.1 miles)
• Walgreens (0.3 miles)
• Norman Baker Pharmacy (0.8 miles)
• iCareRx Pharmacy (0.8 miles)
• Weiner Pharmacy (20 miles)
• Walmart Pharmacy (23.1 miles)
• Epic Pharmacies (24.1 miles)

Cafes

• Newport Nutrition (0.2 miles)
• Daylight Donuts (0.2 miles)
• Shipley Do-Nuts (0.7 miles)
• Nova Joe's Coffee (23.3 miles)

Places of Worship

• Pentecostal Church Of God (0.2 miles)
• St Cecilia's Catholic Church (0.3 miles)
• First Free Will Baptist Church (0.4 miles)
• Cherokee Church of Christ (0.7 miles)
• Lakeside Baptist Church (0.7 miles)
• Project New Start (0.8 miles)
• Oak Grove Missionary Baptist Church (1 miles)

Restaurants

• McDonald's (0.2 miles)
• Mi Pueblito Mexican Restaurant (0.2 miles)
• China Star (0.2 miles)
• Village Grill (0.3 miles)
• Hardee's (0.3 miles)
• Pizza Hut (0.4 miles)
• Sonic Of New Port Arkansas (0.8 miles)

Hospitals

• Newport Hospital & Clinic (0.4 miles)
• Harris Hospital (0.8 miles)
• Unity Health-Newport (0.8 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• Vette Dream Rentals (19.8 miles)
• Woodruff County Airport (22.9 miles)
• Enterprise Rent-A-Car (23.1 miles)
• U-Haul Moving & Storage (24.3 miles)

Theaters

• Oak's Seven (23.9 miles)

Parks

• Woodruff County Fairgrounds (24 miles)
• Riverside Park (24 miles)
• Kennedy Park (24.2 miles)