Twin Lakes Therapy And Living

Pros

• The father is receiving excellent care at Twin Lakes Therapy and Living, with the staff taking great responsibility for his wellbeing.
• Communication with the staff is very good, making it easy for loved ones to get answers to their questions.
• The facility is noted for its cleanliness and good interaction among patients.
• The overall experience at Twin Lakes Therapy and Living has been positive, highlighting the dedicated care provided to residents.

Cons

• The facility failed to provide adequate personal hygiene for the resident, requiring family members to request basic care such as showers and bed sheet changes.
• There was a lack of timely laundry service, with clothes not being washed for three days after admission.
• The staff neglected to properly manage medication, resulting in a serious deterioration of the resident's health.
• Communication about policies and procedures was confusing and inconsistent, leading to frustration for family members.
• The overall cleanliness and maintenance of the facility did not meet expected standards, as evidenced by unsanitary conditions reported by families.
• The treatment of residents in physical therapy was perceived as coercive rather than supportive, causing distress among families.
• Involving external agencies like DHS without clear justification caused additional stress and confusion for the family.

Review

In the landscape of assisted living facilities, feedback from families can provide insightful perspectives on the quality of care their loved ones receive. The experiences shared about Twin Lakes Therapy and Living paint a stark contrast between two different residents and their family members. On one hand, there are accounts of commendable service and diligent staff; on the other, there are serious concerns regarding neglect and inadequate care—highlighting the significant variability that can exist within such facilities.

One family’s experience at Twin Lakes is overwhelmingly positive. They express gratitude for the excellent care their father receives in memory care due to advanced dementia. This family emphasizes how much things have changed for the better, noting that communication with staff is effective and reassuring. They appreciate that inquiries are promptly answered, indicating a strong commitment to keeping families informed about their loved one's well-being. Cleanliness is another point they highlight, suggesting that hygiene standards are maintained throughout the facility—a crucial factor for any healthcare environment where vulnerable individuals are cared for.

Moreover, this positive review showcases an encouraging atmosphere where patients engage socially with one another. Such interactions can be incredibly beneficial in therapeutic settings, particularly for those dealing with memory-related challenges. The appreciation expressed by this family suggests that Twin Lakes has created not only a safe space but also a nurturing environment conducive to both physical and emotional healing.

Conversely, another family's review presents a deeply troubling narrative about their mother's experience at the same facility after being admitted for rehabilitation following congestive heart failure. This account outlines several lapses in caregiving standards which raise significant red flags about the level of attention provided to residents in need of intensive care. From inadequate bathing schedules to delays in laundry services—many essential aspects were either neglected or poorly managed during her stay.

The reviewer reveals distressing incidents involving unsanitary conditions, highlighting feces left on toilet lids even after reporting it to management—an unacceptable oversight in any healthcare setting. Furthermore, they reported having to advocate vigorously for basic needs such as bed linens and medication administration; troubling signs that suggest a systemic issue within the facility's operational protocols or staffing adequacy.

Perhaps most alarming was the mismanagement of medications that led to severe health repercussions for this resident, resulting in pneumonia and exacerbation of her heart condition—critical failures that no patient should ever endure. The threat of being “kicked out” if she did not comply with physical therapy further illustrates an alarming disregard for her health status at a time when she required compassion and understanding rather than pressure.

As if these issues weren’t enough, complications arose when authorities were notified to inspect her home under dubious circumstances—a situation described by family members as unnecessary and problematic given the absence of any wrongdoing on their part. When questioned about this protocol, staff seemed unable to provide clarity or justification rooted in either law or company policy—merely compounding frustrations felt by families who place their trust in such establishments.

Ultimately, these contrasting reviews underscore the urgent need for potential residents' families to conduct thorough research before choosing a facility like Twin Lakes Therapy and Living. Each individual’s experience can vary widely based on numerous factors including staffing levels, management practices, and overall commitment to resident welfare—which makes it imperative for prospective clients observe firsthand how operations unfold daily within these homes before making choices affecting their loved ones’ lives.

Pharmacies

• Flippin Pharmacy (0.7 miles)
• Fred's Pharmacy (5.5 miles)
• Thomas Lakeside Pharmacy (7.1 miles)
• Genuine Care Pharmacy (7.4 miles)
• Mountain Home Christian Clinic (12.5 miles)
• Genuine Care Pharmacy (13.2 miles)
• Magee-Thomas Pharmacy (13.2 miles)

Restaurants

• Gray's Diner (0.9 miles)
• Sonic Drive-In (5.5 miles)
• Thompson, John-Bel'Arco Restaurant (6.4 miles)
• McDonald's (7.3 miles)
• Midway Grill (10.7 miles)
• Raimondo Winery (12.7 miles)
• Clayton's Downtown Grill (13.1 miles)

Parks

• Hickey Park (0.9 miles)
• Big Spring Park (4.1 miles)
• Bull Shoals–White River State Park (4.9 miles)
• Yellville City Park (5.8 miles)
• Rush Historic District (10.7 miles)
• Mountain Home Parks & Recreation (14.1 miles)

Transportation

• U-Haul Neighborhood Dealer (2.2 miles)
• U-Haul Neighborhood Dealer (6.1 miles)
• U-Haul (11.3 miles)
• Baxter County Regional Hospital Heliport (12.8 miles)
• Mountain Home Taxi Service (14.2 miles)

Cafes

• Warrior Cafe (4.1 miles)
• Brewed Awakening #3 (12.8 miles)
• Cove Coffee (13.1 miles)
• Daylight Donuts (13.4 miles)
• Shipley Donuts (13.6 miles)

Places of Worship

• Summit Pentecostal Church Parsonage (4.2 miles)
• Southern Baptist Convention (4.3 miles)
• Calvary Temple (5.2 miles)
• Summit Baptist Church (5.2 miles)
• West Ridge Church (5.4 miles)
• Church of Christ (5.5 miles)
• Assembly Of God Parsonage (5.5 miles)

Physicians

• Baxtr Reg Ahrens Clini (5.8 miles)
• Ozark Surgical Group (12.3 miles)
• Regional Family Medicine (12.7 miles)
• Baxter Regional Heart Clinic (12.7 miles)
• Wilson Interventional Clinic (12.7 miles)
• Ear Nose & Throat Associates (12.7 miles)
• Cardiovascular Associates (12.7 miles)

Hospitals

• Baxter Regional Wound Care Clinic (12.3 miles)
• Baxter Regional Medical Center (12.6 miles)
• Brmc (12.7 miles)
• Freeman Medical Center (12.8 miles)

Theaters

• Baxter Cinema (13.9 miles)