Conway Healthcare And Rehabilitation Center

Pros

• The staff at Conway Healthcare & Rehab showed caring and compassion towards the reviewer's mother during her illness.
• The facility went above and beyond to ensure the family had contact with their loved one during COVID-19 restrictions.
• The staff at Conway Healthcare & Rehabilitation were professional and courteous, showing genuine care for the reviewer's mother.
• The cleanliness of the facility was commended, and the rooms were described as clean.
• Some meals provided by Conway Healthcare & Rehabilitation were extremely good.
• The nurses at the facility were praised for their abilities.
• The facilities at Conway Healthcare & Rehabilitation were described as clean, warm, and hospitable.
• The presence of outdoor areas and open social spaces for residents to engage in activities or socialize was appreciated.
• Conway Healthcare & Rehabilitation offered a high-quality shuttle service for transport within the vicinity.
• Despite smoking not being allowed indoors, Conway Healthcare & Rehabilitation allowed a resident to smoke outside, accommodating their preferences while still encouraging healthier habits verbally.

Cons

• The facility neglected and forgot about the loved one, resulting in multiple injuries.
• The staff did not give enough attention to the father and took a long time to attend to his needs.
• The physical therapists at the facility were hard on the father and made his condition worse.
• Some of the CNAs were lazy and did not perform their duties properly.
• The facility had a persistent smell of urine, indicating poor cleanliness standards.
• The nursing home lacked activities for the patients, leaving them bored and with limited outdoor options.
• The facility smelled like urine and needed improvement in terms of cleanliness.
• There were concerns about infection control as patients easily caught illnesses from each other.
• The doctor at the facility was slow in attending to sick patients and lacked knowledge in certain areas.
• There was a significant occurrence of pneumonia among residents, suggesting an unhealthy living environment.
• Overall, there was a need for updates and modernization at the facility.

Review

Conway Healthcare & Rehab has received mixed reviews from individuals who have had loved ones stay at the facility. While some reviewers expressed deep gratitude for the caring and compassionate staff, others highlighted multiple safety concerns and issues with neglect. It is important for families to prioritize their loved one's safety and consider alternative facilities if necessary.

One family expressed their appreciation for the staff's efforts in providing contact with their mother during her illness, especially during the challenging times of COVID-19. The staff went above and beyond by arranging various forms of communication such as window visits and ensuring her cell phone was charged. They were described as professional, courteous, and genuinely caring about the well-being of both the patient and family members.

In contrast, another family shared their disappointment in the level of attention given to their father after surgery. They felt that the staff often failed to promptly address his needs, leaving him waiting for extended periods without assistance. Additionally, they were not satisfied with the physical therapists' approach, which seemed to exacerbate his condition rather than improve it. While acknowledging that the rooms were generally clean, they believed that certain aspects could have been better maintained.

One reviewer expressed concerns about some of the Certified Nursing Assistants (CNA) and their lack of dedication to their responsibilities. They perceived laziness among some CNAs and noticed a lack of cleanliness throughout the facility, which created an unpleasant odor. The reviewer emphasized that proper hygiene practices, such as handwashing with soap or hand sanitizer, should be readily available for everyone's use.

The same reviewer mentioned a concerning pattern where illnesses easily spread among patients within the facility. They questioned whether appropriate precautions were being taken to prevent infectious diseases from spreading among residents. They also criticized the doctor's response time in attending to sick patients and suggested that pneumonia cases were not addressed promptly enough.

Furthermore, limited activities available for patients resulted in boredom and idle time. The reviewer advocated for updating Conway Healthcare & Rehab to offer more engaging opportunities for residents, as well as creating outdoor spaces for them to enjoy. They believed that these updates would contribute to a healthier and more fulfilling living environment.

Lastly, another family member highlighted concerns about the facility's cleanliness. They described a pervasive urine smell in certain areas, suggesting inadequate cleaning practices. Regular visits revealed the same group of individuals sitting in one area throughout the day, contributing to the unpleasant odor and potential neglect of those residents.

On a positive note, one reviewer mentioned that Conway Healthcare & Rehab maintained clean and welcoming facilities with ample space both indoors and outdoors. They appreciated the availability of open social areas where residents could engage in various activities or simply spend time with others. The facility also provided free shuttle services for transportation needs within the vicinity. Although smoking was not allowed indoors, they noted that their grandfather was permitted to smoke outside after being verbally advised against it by staff who genuinely cared about his well-being.

In conclusion, reviews of Conway Healthcare & Rehab highlight both commendable aspects and areas for improvement. Families have expressed gratitude for compassionate care and efforts made to ensure communication during challenging times. However, concerns over neglect, safety issues, cleanliness standards, limited activities for patients, and potential infectious disease transmission should prompt families to carefully consider their loved ones' welfare when selecting a facility for their care.

Physicians

• Ortho Rehab - Conway (0.1 miles)
• Nephrology Associates - Alex S David MD (0.2 miles)
• Russell Dermatology Of Conway (0.2 miles)
• Carti Medical Oncology (0.2 miles)
• Central Arkansas Pediatrics (0.2 miles)
• Tlc Pediatrics P (0.2 miles)
• Snell Prosthetic & Orthotic Laboratory (0.4 miles)

Pharmacies

• Smith Family Pharmacy (0.2 miles)
• Medicine Shoppe (0.2 miles)
• Heartland Pharmacy (0.4 miles)
• US Compounding (1 miles)
• Good Neighbor Pharmacy (1 miles)
• Park Place Pharmacy (1.1 miles)
• Walgreens (1.2 miles)

Cafes

• Think Coffee (0.2 miles)
• Starbucks (0.6 miles)
• Starbucks (1.4 miles)
• Hole In The Wall Cafe (2.2 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)

Restaurants

• Andy's Frozen Custard (0.3 miles)
• Burger King (0.3 miles)
• Tio's (0.4 miles)
• Chicken Express (0.4 miles)
• Tacos 4 Life (0.4 miles)
• Taco Bell (0.5 miles)
• Chick-Fil-A (0.7 miles)

Parks

• Estes Stadium (0.8 miles)
• Ellen Smith Elementary Playground (1.1 miles)
• Laurel Park (1.4 miles)
• Fifth Avenue Park (2.8 miles)

Places of Worship

• New Life Church (1 miles)
• First Presbyterian Church (1.6 miles)
• Woodland Heights Baptist Church (2.3 miles)
• Grace United Methodist Church (2.6 miles)

Hospitals

• Conway Outpatient Surgery Center (3.1 miles)