Tempe Post Acute

Pros

• The residents at Westchester are friendly, creating a warm and welcoming atmosphere.
• The staff is described as caring, dedicated, and attentive to the needs of residents.
• Many activities and events are available for residents to enjoy each day.
• The facility is clean, well-maintained, and has an attractive campus with grass and trees.
• Residents appreciate the sense of security knowing that assistance is nearby if needed.
• Positive experiences were noted during the move-in process, with helpful staff supporting families during challenging times.
• Some reviewers praised the spacious apartments despite mentioning that the facility may not be upscale.
• There is a focus on engaging residents in daily activities to promote social interaction.

Cons

• The management of Westchester deteriorated significantly after being bought out by another company, leading to a decline in care and communication.
• There was a lack of proper communication when residents were hospitalized, leaving families to search for their loved ones without assistance.
• Staff were forbidden from wearing masks during the pandemic, raising serious safety concerns for residents.
• Many areas of the facility appeared run down and outdated, with a need for repairs that were not being addressed.
• The dining options were limited, and meals were not included in the quoted price, indicating a lack of transparency in service availability.
• The memory care section seemed unwelcoming and restrictive, giving a negative impression of the environment for residents with cognitive challenges.
• Some staff members lacked knowledge about their own facility’s offerings and could not address visitor questions adequately during tours.
• Overall cleanliness and maintenance issues detracted from the appeal of the community, making it less welcoming for potential residents.

Review

Westchester, like many communities, has faced significant challenges due to the Covid pandemic but is actively working toward recovery. The transition from meal delivery to reopening the dining room marks a positive shift in the community's efforts to restore normalcy. With a plethora of activities and events available daily, residents have plenty of options to engage with one another and enjoy their time at the facility. Many reviews highlight the friendly demeanor of the staff, which adds to a sense of community among residents. For individuals seeking independence in a supportive environment, Westchester offers a unique combination of safety and connection that is often missing in standard apartment living.

However, despite these positive attributes, management issues have cast a shadow over Westchester’s reputation. A recurring theme in many reviews is dissatisfaction with leadership following a company acquisition. Once praised for its attentive service during initial interactions, the facility appears to have fallen short under new management focused on profit rather than resident care. In particular, experiences with communication failures regarding medical emergencies—such as not informing families when residents are hospitalized—have raised serious concerns about overall patient care and responsiveness.

One particularly troubling account detailed how a resident was taken to the hospital without any notification or follow-up from staff members; family members even had to contact multiple hospitals themselves for information. Such systemic issues erode trust between families and facility management. Additionally, there are alarming reports concerning infection control during the pandemic, such as overly restrictive policies against staff wearing masks that could jeopardize residents’ health amidst growing concerns about safety protocols.

Amidst this turmoil, some families have found supportive aspects within Westchester’s operations. Positive testimonials describe how staff assisted with logistical challenges related to moving loved ones into the facility during pandemic-related restrictions, thereby making what could be an overwhelming process much smoother for those involved. Residents report feeling safe thanks to available assistance and services that provide peace of mind for both them and their families.

In terms of facilities themselves, opinions vary widely among reviewers. While some comment on well-maintained grounds complete with attractive landscaping and clean apartments during their initial experience, others accuse Westchester of neglecting upkeep over time—leading to disrepair in certain areas like parking lots or common spaces. Reports of dated interiors and limited amenities leave some feeling that Westchester may not meet modern standards or aesthetic expectations compared to other senior living communities.

Finally, while there are pleasant interactions noted between staff and residents—which include engaging activities and social opportunities—there remains an underlying concern about overall quality given recent management changes. Advocates recommend thorough consideration before choosing Westchester as home for loved ones based on contrasting reviews about cleanliness standards, safety measures against Covid-19 exposure risks going forward, and communication practices by personnel overseeing care.

In conclusion, navigating senior living options can be fraught with uncertainty; potential residents must weigh both positive aspects like strong staff connections against troubling accounts of mismanagement at Westchester itself. Families searching for suitable accommodations will likely benefit from broad research beyond first impressions—a thorough exploration into both current conditions at facilities and firsthand user experiences should inform their decision-making processes going forward.

This part of Tempe, Arizona offers a diverse range of amenities and services that cater to individuals seeking a comfortable and convenient lifestyle. With several places of worship nearby, including Temple Emanuel and the Islamic Community Center of Tempe, residents have easy access to spiritual support. There are also plenty of dining options available within a short distance, such as Someburros, Raising Cane's Chicken Fingers, and Olive Garden, ensuring that seniors can enjoy a variety of culinary experiences. In terms of healthcare, pharmacies like Walgreens and CVS are conveniently located for medical needs. The area also boasts recreational opportunities with theaters like Alamo Drafthouse Tempe and parks such as Desert Breeze Park and Tempe Beach Park for outdoor enjoyment. Additionally, reliable transportation options like the METRO University Dr/Rural station make it easy for seniors to get around town. Overall, this part of Tempe provides a well-rounded living environment for older adults looking for a vibrant community with essential services nearby.

Places of Worship

• Temple Emanuel (0.3 miles)
• Kingdom Hall (1.7 miles)
• Islamic Community Center of Tempe (4 miles)

Restaurants

• Someburros (0.9 miles)
• Raising Cane's Chicken Fingers (1.4 miles)
• Venezia's Pizzeria (1.8 miles)
• Culver's (1.8 miles)
• Olive Garden (1.9 miles)
• Whataburger (2.4 miles)
• RigaTony's Authentic Italian (2.5 miles)

Theaters

• Alamo Drafthouse Tempe (0.9 miles)
• Arizona Mills 18 w/ IMAX (2.4 miles)
• Harkins Tempe Marketplace 16 (4.9 miles)
• Chandler Fashion 20 (5 miles)

Pharmacies

• Walgreens (1.1 miles)
• Fry's Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Fry's Pharmacy (1.9 miles)
• Express Scripts (2 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (1.1 miles)
• Dutch Bros Coffee (2 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Dutch Bros Coffee (3.5 miles)

Physicians

• 20/20 Image Eye Centers (1.8 miles)
• Centre For Contemporary Dental Concepts (2.3 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (2.5 miles)
• Momdoc-Women for Women (3.5 miles)
• Step By Step Pediatrics (4.2 miles)
• English Dermatology Ahwatukee (5 miles)
• Oasis Behavioral Health Hospital (5.1 miles)

Parks

• Selleh Park (2.9 miles)
• Daumler Park (3.4 miles)
• Desert Breeze Park (3.7 miles)
• Tempe Beach Park (4.4 miles)
• Blue Sky Airport Parking (4.7 miles)

Transportation

• METRO University Dr /Rural (3.7 miles)