Safford Care Ctr

Pros

• The staff at Haven Health are pleasant, caring, and respectful toward patients and one another.
• The administration and office staff are welcoming and take time to explain paperwork and insurance terms.
• Nurses and CNAs are outstanding and consistently go the extra mile.
• Therapists, specialists, and doctors are highly skilled and knowledgeable in their fields.
• The facility is described as compassionate, with staff who truly care about residents.
• Admissions are smooth thanks to knowledgeable staff who guide families through every step.
• Maria the receptionist demonstrates exceptional professionalism and goes above and beyond.
• Sara G. in physical therapy is compassionate and dedicated, helping residents succeed.
• Ashtyn consistently goes above and beyond for residents.
• Jeff is kind and compassionate in nursing care, and other staff like Angelica and Kaeli are friendly and attentive.
• The leadership team is responsive and accountable, providing top-notch customer service.
• The building is clean, well-maintained, with better smells, thanks to dedicated facilities staff.
• The facility supports family involvement and community ties, including sponsored activities.

Cons

• One reviewer would give Haven Health a 0-star rating due to a horrible admission experience, unwelcoming staff, and unsanitary conditions.
• A reviewer warned others not to send anyone they love to the facility.
• A reviewer described the admission dinner as not considering the patient's special diet.
• A reviewer stated the bathroom was heavily soiled with urine and feces.
• A reviewer criticized the shift-change explanation as no excuse for poor cleanliness and oversight.
• A reviewer labeled the facility absolutely disgusting.
• A reviewer claimed the facility was a joke and advised against bringing family there.

Review

Haven Health in Safford, Arizona, stands out in the memories of families and patients as a place where care feels personal, compassionate, and steady. Across multiple visits and experiences, the consistent thread is a team of medical professionals, therapists, nurses, aides, and support staff who treat each patient with genuine respect and a sense of partnership. The stories share a common refrain: when you walk through Haven's doors, you encounter people who put care into action, from the moment you arrive through the day-to-day moments of recovery and daily life in the facility.

Angela Moore captures the heart of the experience, praising not just the kindness of the staff but the way they carry themselves - "Absolutely wonderful and compassionate by all staff involved." She notes that the staff, whether clinically focused or helping with housekeeping, are consistently pleasant and caring, and she emphasizes the respect shown to every patient and to one another. Her gratitude is explicit: "They have my utmost respect and thanks for the care and support I received during my stay." The message she leaves behind is that the Haven team is made up of people who genuinely care and who lift the experience of recovery through their thoughtful conduct.

In one family's account, Haven Health becomes a lifeline during a difficult rehabilitation journey. A father who spent about two months in the facility after discharge from a Phoenix hospital benefited from a full spectrum of care - physical therapy, wound care, medications, and regular nursing. The staff's attentiveness stands out: they listened to questions from family members who were present around the clock, and the administration team took time to explain paperwork and insurance terms. Nurses and CNAs are described as outstanding and consistently going the extra mile, while therapists, specialists, and doctors are described as experts. This broad ecosystem of care left the family feeling that Haven's employees had become friends, making a painful time far more manageable.

Beyond the clinical and therapeutic strengths, Haven is repeatedly praised for its everyday operations and the people who bring them to life. The admission process, for many, is streamlined and welcoming with the help of dedicated staff like Martha, who is credited with making the process easy and clear. The overall sentiment is that the facility's staff is great, and the therapy program - especially physical therapy - continues to progress well. The overwhelming sense is that Haven's team not only treats medical needs but also supports families as they navigate the complexities of recovery and insurance logistics.

The breadth of affection for Haven's caregivers is palpable in the many individual tributes. A number of nurses, aides, and therapists are singled out for particular appreciation: Alyssa, David, Celeste, Angel, Christina, Rozzy, Jay, Max Braden, and Sara in therapy - along with a long roster of nurses and the care team. One reviewer even gives an imaginative rating, saying they would rate each nurse between 900 trillion and 500 trillion, underscoring the depth of gratitude felt for the care they received. The consistent message is that these caregivers bring warmth, competence, and motivation to every shift, turning routine tasks into meaningful acts of support for residents and their families.

Maria, the receptionist, earns high praise for professionalism and a spirit of going above and beyond. She's described as consistently helpful and as someone who extends her dedicated service to other departments, a reminder that Haven's strength comes from a team that coordinates across roles to keep residents safe and comfortable. Sara G., highlighted repeatedly for her impact in physical therapy and for her warmth toward residents and student visitors, is recognized for transforming clinical care into an uplifting experience. The activities team, especially Erica C., is celebrated for keeping residents engaged, entertained, and well-supported. In the halls, the care and concern extend to the younger generation of healthcare workers, with Sara G. also noted for helping nursing students feel welcome and supported during their clinical experiences.

The praise also acknowledges the quiet excellence of daily life at Haven. A resident notes notable improvements in the facility - cleaner floors, better smells, and improved food quality - along with responsive leadership that works to resolve issues quickly. The dietary team deserves kudos for their hard work, and the building's overall atmosphere has shifted positively, reflecting ongoing efforts to elevate the resident and family experience. One reviewer specifically lauds the leadership team for addressing concerns and for owning up to shortcomings, including the Executive Director's candid remark that "We ain't perfect, but we'll own up to our mistakes and fix 'em." It's a telling moment that signals a culture open to growth while continuing to deliver care with humility and accountability.

Amid the chorus of praise, Haven's supporters also acknowledge that no facility is without fault. A stark negative experience is shared from 2016, describing a rushed and unhappy admission, a lack of clear communication, and troubling concerns about a shared bathroom and safety. The reviewer recounts unsatisfactory details - from a nonchalant attitude during admission to a dirty bathroom and an unsettling incident with a resident - concluding that the experience was "Absolutely disgusting." This account serves as a counterpoint, illustrating that while Haven often delivers compassionate, high-quality care, one person's negative experience remains a sobering reminder of the importance of consistent standards and vigilant oversight.

Despite that disparity, the prevailing tone remains affirmative. Several reviewers speak of Haven as a place where care, compassion, and competence intersect to create a supportive environment for both patients and their families. A particular note of resilience comes from a parent whose mom has spent extended time at Haven; while there were early issues, they were resolved quickly, and caregivers like Kaeli are remembered for maintaining a clean room and a friendly, reassuring presence. And when it comes to the broader community, Haven's staff are described as people who care deeply about their residents, with a sense of purpose that extends beyond the clinic to include students, families, and the wider community.

In the end, the experience at Haven Health of Safford and the broader Haven community in Graham County is characterized by a powerful blend of professional excellence, personal warmth, and a commitment to improvement. Families repeatedly cite tangible benefits - effective physical therapy, attentive nursing, painstaking wound care, clear communication, and responsive administration - as core reasons for their trust and ongoing support. While not every story is perfect, the overwhelming majority paints a portrait of a facility that takes recovery seriously, respects patients and families, and continually evolves under strong leadership to deliver compassionate, capable care day after day.

Physicians

• Gila Valley Clinic PC (0.4 miles)
• Family Dental Care (0.5 miles)
• Southwestern Eye Center (0.5 miles)
• Mount Graham Regional Medical Center, Community Health Department, Teen Wellness Clinic (0.5 miles)
• Family Medical Center (0.5 miles)
• Mt Graham Family Practice Pc (0.7 miles)
• Living Health MD (0.7 miles)

Restaurants

• Pizza Ranch (1.1 miles)
• Carl's Jr. (1.3 miles)
• Little Caesars Pizza (1.4 miles)
• Subway (1.4 miles)
• KFC (1.4 miles)
• Arby's (1.4 miles)
• Jerry's Restaurant (1.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• First Christian Church (1.4 miles)
• The River (1.4 miles)
• Our Savior Lutheran Church (1.5 miles)
• Southern Baptist Convention (1.5 miles)
• Safford Church of God (1.6 miles)

Transportation

• Zatss Taxi (1.3 miles)
• Arizona Eastern Railway Co. (1.6 miles)
• U-Haul (1.8 miles)
• Hinton Taxidermy (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Safeway Pharmacy (1.4 miles)
• Medicap Pharmacy (1.4 miles)
• Thriftee Food & Drug (1.6 miles)
• Thriftee Pharmacy (1.6 miles)

Cafes

• Tiny Bean Safford (2.2 miles)

Theaters

• Victory Theatre (2.3 miles)