Safford Care Ctr in Safford, AZ

Pros

• The staff at Haven Health of Safford are absolutely wonderful and compassionate.
• The team consistently provides pleasant, caring, and respectful service to patients and to each other.
• The nurses, CNAs, therapists, and physicians are outstanding and consistently go the extra mile for families.
• Haven Health of Safford is described as a place where staff truly care about their patients.
• Front-desk staff and administrators, like Martha and Maria, are knowledgeable, helpful, and professional.
• Individual caregivers such as Sara G., Ashtyn, Angelica, Brianna, Jeff, Kaeli, and others are repeatedly praised for kindness and dedication.
• The facility is regarded as a safe, well-maintained place where loved ones are looked after, with clear communication and attentive care.

Cons

• The worker that did the paperwork was not welcoming and didn't explain anything.
• They bought her dinner not asking or considering special diet, or that she was in icu with a breathing tube and couldnt eat crunchy tacos and is sensitive to raw onions.
• The toilet was soiled from top to bottom with pee and poop.
• The rehab place is a joke they didnt help at all.
• This place is bad.
• The food is not very good, it is either not cooked well enough or burnt.
• They don't give the patient their leftover meds.
• The director put all the blame on my mom.

Review

Best suited for families seeking robust post-acute rehab and ongoing skilled nursing care with a clearly compassionate, hands-on staff. This community shines for residents recovering from surgery, fractures, or illness who benefit from persistent physical therapy, nursing attention, and a team that focuses on patient dignity and personal connection. It is a strong option for families who value accessible front-desk and nursing staff, responsive teamwork, and visible improvements in operations over time. Those who want near-flawless administrative efficiency, perfectly consistent medication management, or the most stringent safety environment for dementia care may want to consider alternatives. While some critics have voiced serious concerns, the prevailing trajectory is toward steadier service and improved daily living.

The core advantages are what drive the decision here. Families frequently describe staff as compassionate, professional, and genuinely dedicated to residents' well-being. The therapy and nursing teams are repeatedly praised for their skill, attention, and willingness to go the extra mile - elements that translate into real gains in mobility and daily functioning. Front-desk and administrative personnel are recognized for accessibility, clarity, and kindness, which helps families stay informed and at ease during transitions. The facility has also made noticeable improvements in cleanliness, atmosphere, and food quality, with praise extending to caregivers who foster safe, respectful interactions and meaningful activity engagement.

Yet, legitimate caveats surface in the review pool. Delays around medications and some inconsistencies in meal service appear in multiple accounts, and several families report communication gaps - especially around discharge planning or responding to urgent questions. A subset of reviewers notes variability in staff responsiveness during night or weekend shifts and mentions the occasional difficulty in getting timely updates when changes occur. There are historical references to safety concerns in dementia care, and a few experiences describe stressful or disjointed admissions and scheduling processes. While some of these concerns are isolated, they signal that operational consistency remains a work in progress.

Those cons are not without counterbalance. When the leadership team addresses issues, progress is visible - quotas for service reliability rise, and families see tangible improvements in how problems are acknowledged and resolved. The strongest offset comes from the dedicated caregiving culture: therapists who connect with residents, CNAs who sustain comfort and familiarity, and nurses who build trust through steady, personal attention. Positive experiences with discharge follow-through, targeted therapy goals, and family updates reinforce the sense that, despite bumps, the core mission remains resident-centered care. The reviews also indicate a willingness to adapt - staffing changes, process upgrades, and attention to daily operations are consistently called out as moving in a more reliable direction.

For families weighing the decision, a practical plan helps: tour the campus and observe the cadence of care during a shift; speak with the therapy team about expected rehabilitation timelines and goals; probe how medications are managed and how promptly nurses respond to call bells; ask about dementia-specific safety measures and the frequency of safety checks; review the current leadership approach to issue resolution and how discharge communications are handled. It is wise to verify how technology and structured check-ins support family communication, and to gauge the consistency of housekeeping and dining experiences across different days. Understanding these dynamics will align expectations with reality and illuminate whether the community's strengths meet the essential needs of the loved one.

Overall, Safford Care Center (Haven Health of Safford) represents a solid choice for families prioritizing compassionate care, strong rehab services, and a responsive staff culture that continues to improve. It excels where mobility restoration, attentive frontline care, and meaningful activity participation matter most. However, it requires a tolerance for occasional scheduling hiccups, variable med and meal reliability, and the possibility of needing to engage proactively with leadership on process improvements. For those who can balance these realities, the facility offers a practical, experienced pathway to recovery and ongoing skilled nursing with a clearly devoted team at its heart.

Physicians

• Gila Valley Clinic PC (0.4 miles)
• Family Dental Care (0.5 miles)
• Southwestern Eye Center (0.5 miles)
• Mount Graham Regional Medical Center, Community Health Department, Teen Wellness Clinic (0.5 miles)
• Family Medical Center (0.5 miles)
• Mt Graham Family Practice Pc (0.7 miles)
• Living Health MD (0.7 miles)

Restaurants

• Pizza Ranch (1.1 miles)
• Carl's Jr. (1.3 miles)
• Little Caesars Pizza (1.4 miles)
• Subway (1.4 miles)
• KFC (1.4 miles)
• Arby's (1.4 miles)
• Jerry's Restaurant (1.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• First Christian Church (1.4 miles)
• The River (1.4 miles)
• Our Savior Lutheran Church (1.5 miles)
• Southern Baptist Convention (1.5 miles)
• Safford Church of God (1.6 miles)

Transportation

• Zatss Taxi (1.3 miles)
• Arizona Eastern Railway Co. (1.6 miles)
• U-Haul (1.8 miles)
• Hinton Taxidermy (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Safeway Pharmacy (1.4 miles)
• Medicap Pharmacy (1.4 miles)
• Thriftee Food & Drug (1.6 miles)
• Thriftee Pharmacy (1.6 miles)

Cafes

• Tiny Bean Safford (2.2 miles)

Theaters

• Victory Theatre (2.3 miles)