Crystal Manor II is a nursing home community in Prescott, AZ.
Information last verified:
129 N Marina St, Prescott, AZ 86301
For more information about senior living options: (866) 208-4318
3.5 from 116 reviews
5 stars
67
4 stars
7
3 stars
2
2 stars
1
1 stars
39
Overall Review of Crystal Manor II
common26 reviews mention this
Staff is helpful and polite
Many reviewers describe staff who are polite, patient, and knowledgeable.
A large share of reviews mention positive in-person interactions, with residents’ representatives and other personnel described as polite, respectful, and helpful. Several reviews also highlight how quickly questions were answered and how staff explained next steps clearly. Even when wait times were discussed, reviewers often credited the staff for keeping things moving and making the experience manageable.
common18 reviews mention this
Short on-site waits
Several reviewers report relatively short waits in person.
Some reviewers say their visit involved little or no waiting once they checked in, describing waits of around 10–20 minutes or shorter. Others mention that lines were short or that processing moved quickly after being called to a window. Together, the feedback suggests the in-person flow can be efficient for many visitors.
caveat19 reviews mention this
Phone access can be difficult
Multiple reviewers say phone lines are unreliable or long holds happen often.
A recurring criticism is trouble reaching someone by phone, including reports of calls being unanswered, hang-ups after long holds, or recorded messages directing callers to try later. Some reviewers say they struggled to get appointments or even connect to a service agent for weeks. For families and caregivers, that lack of dependable phone access is presented as a major source of frustration.
caveat6 reviews mention this
Security experience varies
Security staff are mentioned positively by some reviewers and negatively by others.
Some reviews describe security as helpful and professional, including assistance with scanning, check-in, and keeping waiting areas orderly. Other reviewers, however, report rudeness or condescending behavior from the security officer, with one person saying they left because of the treatment. This split shows the security experience is not consistent across reviews.
caveat4 reviews mention this
In-person visits depend on access
A few reviewers say closures or incorrect information disrupted their visits.
Some reviewers mention the office being closed or not operating as expected at the time they planned to go. Others report administrative problems that required multiple trips or complicated document handling. Those accounts indicate that getting the right outcome can sometimes require persistence.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Nearby Places of Interest
This part of Prescott, Arizona, offers a variety of amenities within close proximity, making it an ideal location for senior living. There are several restaurants and cafes within walking distance, providing plenty of dining options. Additionally, there are parks nearby for leisurely walks and enjoying the outdoors. Several pharmacies and medical facilities are also easily accessible, ensuring convenient access to healthcare services. Places of worship are available for spiritual needs, and there are hospitals within a short distance in case of emergencies. The area also offers transportation services for convenience. Overall, this part of Prescott provides a comfortable and convenient environment for seniors looking to settle down in a welcoming community with easy access to essential services.
Restaurants
Peacock Room-Hassayampa Inn (0.1 miles)
Murphy's Restaurant (0.1 miles)
Bill's Pizza (0.1 miles)
Tara Fine Thai Cuisine (0.1 miles)
Rosati's Pizza (0.2 miles)
The Palace (0.2 miles)
Waffle Iron (0.3 miles)
Cafes
Raven Cafe (0.1 miles)
Frannie's (0.1 miles)
Lone Spur Cafe (0.1 miles)
Wild Iris Coffee House (0.3 miles)
Starbucks (1.8 miles)
Starbucks (2 miles)
Panera Bread (3.2 miles)
Parks
Courthouse Square (0.2 miles)
Acker Park (1.4 miles)
Pharmacies
Walgreens (0.3 miles)
Fresh Vitamins (0.3 miles)
Goodwin St Rx (0.4 miles)
CVS Pharmacy (0.8 miles)
Green Tree Pharmacy (0.8 miles)
Safeway Food & Drug (1 miles)
Goodwins Compound Pharmacy (1.5 miles)
Physicians
Medical Weight Solutions (0.3 miles)
Cosmetic Dermatology Associates of Prescott (0.3 miles)
Katherine Cheeves Md (0.4 miles)
Creekside Center (0.6 miles)
Thrift William J Phys (1.2 miles)
Prescott Medical Imaging (1.2 miles)
Prescott Family Practice (1.3 miles)
Places of Worship
Unity Church of Prescott (0.5 miles)
Prescott Christian Church (0.7 miles)
Arizona Church Conference Center-Chapel Rock (1.6 miles)
Hospitals
Leaving Yavapai Regional Medical Center (0.5 miles)
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Crystal Manor II photos
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Skilled Nursing Facility
Very helpful staff with thorough, informative support.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Comprehensive Exploration of Living Wills and Other Advance Directives