Tallassee Health Care Inc

Pros

• The wound care nursing at the facility is wonderful and the staff really take care of residents.
• The nurses and CNAs treat residents like family and care for them as if they were their own.
• The wound nurse went above and beyond, trying everything to help and extend the resident's time.
• The staff were honest from the start and provided strong support to the family.
• The family felt cared for and treasured the environment as a warm, family-like place.

Cons

• They claim the facility should be shut down and that loved ones will not be cared for there.
• They describe the place as money-hungry with care at the bare minimum and with very poor management.
• They allege neglect and poor communication, including a fall not being reported to hospice.
• They cite basic neglect such as no water pitcher, missed baths, wrong room assignments, and medications not given on time.
• They describe staff as rude, disrespectful, unprofessional, and sometimes lazy.
• They call the facility dirty and smelly and say it is not clean or well-maintained.
• They report bedsores and decline, with neglect contributing to serious harm or death.
• They complain about admissions/discharge processes and unresponsiveness from staff when issues arise.
• They label the facility a "POS" and would not send a loved one there or recommend it.

Review

There is a wide spectrum of stories about this facility, a place that many families have entrusted with urgent health needs and long-term rehab, and the accounts vary from life-affirming care to grave accusations of neglect. On one side, the wound care team is celebrated by patients and families who say their loved ones received genuine compassion, specialized attention, and lifesaving interventions. On the other, a chorus of critics paints a picture of chronic under-staffing, poor management, and treatment that many feel fails to meet basic standards. The contrast between these voices is sharp, and it has created a hard-to-ignore impression: for some, this place shines in the wound care niche; for others, it is a place to avoid at all costs.

One particularly heartfelt testimonial frames the facility in a deeply positive light. Paulette Taylor, writing with resolve, describes the wound care nursing as wonderful and the staff as extraordinarily caring. She notes that her mother-in-law was moved quickly from a previous nursing home after a life-threatening stage 4 bedsore, and credits Aisha with making the transition within three days. Taylor emphasizes that Misty Bone, the wound nurse, went above and beyond, striving with every option to give her mother-in-law precious additional months. In Taylor's words, her family was treated "like family" by the nurses and CNAs, and she estimates five wonderful months under their care. That testimony reinforces a belief among some families that the wound care team can be exceptional and life-affirming, even when other systems fail.

The sentiment about the wound care team is echoed by others who describe the facility as a place where staff treat residents with genuine kindness and respect. One family member calls the staff "the backbone" of the caregiving effort, highlighting the emotional support offered during a terrifying period and stressing that the facility became a source of strength for the entire family. In these accounts, the care providers are praised for combining practical medical attention with the warmth and familiarity of extended family, a dynamic that can make a crucial difference in times of fear and uncertainty.

Yet, for every commendation about compassionate care in the wound unit, there are frequent and forceful criticisms about how the broader operation is run. The most persistent themes center on understaffing, poor management, and a perception that financial concerns override patient welfare. Several reviews allege that families experienced or witnessed neglect, particularly on weekends when staffing levels were reportedly insufficient. One reviewer asserts bluntly that the facility is "money hungry" and that this economic focus compromises basic care. Another describes a pattern in which critical needs - assistance with daily tasks, timely attention to requests, and even simple things like routine assistance - were not met, prompting fear and anger among families who felt powerless to intervene.

The reporting on day-to-day care further compounds the sense of systemic failure. Instances are cited of patients lacking essential amenities, such as a water pitcher, or delays in basic personal care. A mother in rehab reportedly did not receive a bath on Wednesday and was told she would have to wait for a Friday shower, despite being able to walk and bathe herself. There are also troubling anecdotes about miscommunications and errors - patients being moved between rooms without staff awareness, or being left without medication because of administrative mix-ups or delayed records. In one particularly dramatic episode, a family member describes having to threaten police involvement to secure necessary medications, a claim that underscores deep distrust and fear around how patient care is coordinated and documented.

The concerns around billing and guardianship add another layer of tension. Several reviewers allege unfair or fraudulent billing, including disputes over respite care covered by hospice and Medicare. One account suggests that a guardian's authority was undermined by paperwork and billing practices, while another recounts a refusal to release medication due to a hold placed on the patient's discharge. A recurring plea in these stories is for accountability and transparency - requests that the facility or its corporate leadership provide clear contact points, including the number for the state representative when needed - so families can contest what they see as improper charges or obstructive procedures.

The most tragic entries focus on outcomes that families believe were preventable. A review recounts a brother's decline from a relatively independent walker to a bedridden state with extensive bedsores after admission, followed by death attributed to neglect. The tone is raw and sorrowful, with the writer lamenting that the care environment did not meet even basic standards of safety or compassion. Another commenter warns against sending a loved one there for rehab, recounting similar patterns of inadequate attention to daily needs, medication, safety, and communication about falls or changes in condition. These pieces contribute to a broader fear about what can happen when a facility is under-resourced or mismanaged, especially for vulnerable patients in rehab or palliative care.

In the end, the portrayal of this facility is a complex tapestry of light and shadow. On one hand, the wound care department is described as a beacon of specialized, humane treatment that can extend and improve the lives of residents when everything else is not going well. On the other hand, a large number of families report a repeated cycle of understaffing, mismanagement, poor communication, and aggressive billing practices that they feel betray trust and threaten patient well-being. The consistent thread across these stories is a call for greater oversight, accountability, and accountability for care standards - whether through media scrutiny, regulatory intervention, or internal reforms - so that the good stories about compassionate care can be supported by reliable, dependable treatment across all aspects of the facility's operation.

For readers considering care options, these accounts urge diligence and critical evaluation. They highlight the reality that a single facility can harbor both exceptional medical compassion and systemic flaws that undermine safety and dignity. If you or a loved one are navigating decisions about a rehab or wound care setting, it may be wise to seek firsthand experience, speak with multiple families, and verify current staffing levels, patient-to-nurse ratios, and billing practices. The stories remind us that empathy and expertise in one clinical area do not automatically translate into consistently high-quality care across the board, and that ongoing vigilance is essential to ensure that a facility can truly meet every patient's needs - both medically and personally.

This part of Tallassee, Alabama offers a range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several physician offices in close proximity, including Tallassee Family Care and Elmore Community Health Clinic, residents have easy access to medical care. Pharmacies such as The Apothecary and Health Mart Pharmacy are also nearby for medication needs. Nearby restaurants like Subway and Larry Melvyns provide dining options, while places of worship such as First Baptist Church Of Tallassee offer spiritual fulfillment. Hospitals like New Day Senior Care and Community Hospital ensure quality healthcare services. Parks like Abbott Park provide opportunities for outdoor recreation, while cafes like Cornerstone Coffee Company offer a relaxing setting for socializing with friends. Overall, this area of Tallassee offers a welcoming community with essential services for seniors looking to enjoy their retirement years.

Physicians

• Mullins Jr, Paris Od (1.3 miles)
• Tallassee Family Care (2.8 miles)
• Cardiology Of Central Al (11.5 miles)
• Elmore Community Health Clinic (14.2 miles)
• Institute For Total Eye Care, PC (14.7 miles)
• Wetumpka Pediatrics (14.7 miles)
• Thedoctors Office (17 miles)

Pharmacies

• The Apothecary (1.6 miles)
• Health Mart Pharmacy (2.1 miles)
• Health Mart Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Eclectic Family Pharmacy (6.9 miles)
• Eclectic Family Care (7 miles)
• CVS Pharmacy (15.8 miles)

Restaurants

• Subway (2.7 miles)
• Larry Melvyns (4.5 miles)
• McDonald's (11.4 miles)
• Burger King (11.5 miles)
• Waffle House (15.7 miles)
• Taco Bell (15.9 miles)
• McDonald's (16.1 miles)

Places of Worship

• First Baptist Church Of Tallassee (2.7 miles)
• Tallassee Church of Christ (3 miles)
• First Baptist Church (3.5 miles)
• Oak Valley United Methodist Church (3.7 miles)
• East Tallassee United Methodist Church (4.1 miles)
• Life Choices Ministries (4.7 miles)
• Southern Baptist Convention (4.7 miles)

Hospitals

• New Day Senior Care (2.9 miles)
• Community Hospital (2.9 miles)
• Elmore Community Hospital (14.4 miles)
• Central Alabama Veterans Health Care System East Campus (15.7 miles)
• Quality of Life Health Services (17.5 miles)
• Baptist Medical Center East (19.1 miles)
• Baptist Health Breast Health Center (19.1 miles)

Transportation

• U-Haul (3.2 miles)
• U-Haul Neighborhood Dealer (8.7 miles)

Parks

• Tallassee Commercial Historic District (3.6 miles)
• Abbott Park (17.2 miles)

Cafes

• Cornerstone Coffee Company (7.4 miles)