The Crossings at Eastchase

Pros

• The staff at The Crossings at Eastchase is described as friendly, professional, and caring, making the transition to the facility easier for residents.
• Residents appreciate the attentive care provided by staff who closely monitor their needs and preferences in dining.
• The facility is noted for being clean, spacious, and well-maintained, creating a pleasant living environment.
• Residents enjoy a variety of activities and amenities, such as transportation benefits, a library, and movie nights.
• The dining experience is highlighted positively with diverse food options and no assigned seating or meal times.
• Many families feel reassured knowing that their loved ones are receiving high-quality care and support in a beautiful setting.
• The management at The Crossings is recognized for being efficient and dedicated to resident satisfaction.
• Overall, visitors leave with a positive impression of the community's atmosphere and the friendliness of both residents and staff.

Cons

• The memory care facility is reportedly understaffed, with a caregiver-to-resident ratio of 1:12 instead of the ideal 1:6.
• Daily enrichment activities in memory care are often canceled for vague reasons, leaving residents idle with minimal stimulation.
• The only outdoor area for memory care residents is enclosed by a privacy fence, limiting their access to nature.
• Some believe that the facility operates primarily as a business focused on profit, citing frequent cost increases and meal issues.
• One reviewer felt overwhelmed by the large size of the facility, noting difficulty navigating hallways and getting lost during a tour.
• There was frustration expressed regarding high staff turnover, which impacts consistency in care and communication between management and caregivers.
• Some guests reported inadequate dining area space relative to the size of the building, leading to a lack of impression about the dining experience.

Review

The Crossings at Eastchase has emerged as a prominent choice for families seeking memory care and other long-term living arrangements. Numerous reviews suggest that the facility boasts a warm, professional team dedicated to ensuring the well-being of residents. Those who have transitioned loved ones to this community feel reassured by the staff's attentiveness and genuine care in helping residents adjust to their new environment. One reviewer highlighted that their mother’s successful adjustment has alleviated considerable stress for both siblings involved in her care, emphasizing that The Crossings offers a continuum of care from independent living to memory care.

Many positive aspects resonate throughout the reviews, particularly concerning staff interactions with residents. Reviewers consistently praised the knowledgeable and compassionate personnel who provide daily support to ensure comfort and satisfaction among residents. One family member noted how staff members actively engage with their mother during meals, paying close attention to her food preferences and accommodating any special requests. Their approach not only facilitates better nutrition but also fosters personal connections, restoring dignity and respect for older adults—something many families deeply value.

Furthermore, an array of activities available at The Crossings contributes significantly to resident satisfaction. A current resident expressed enjoyment in participating in various social events, engaging with others, and taking advantage of amenities like transportation services and on-site recreational facilities such as a library and movie theater. With a comfortable dining room allowing flexible meal times and options—free from assigned seating—residents can socialize naturally over meals, which is another attractive feature highlighted in several reviews.

However, not all feedback was entirely positive. Some reviewers voiced concerns about understaffing within the memory care unit despite its benefits. Reports indicated that caregivers often felt overwhelmed due to high resident-to-staff ratios, which were noted at 1:12 instead of an ideal ratio of 1:6. This raised important questions about the quality of personalized support in such units where individualized attention is crucial for effective memory care. Additionally, complaints arose regarding frequent cancellations of daily enrichment activities without clear explanations, leaving some residents inactive for extended periods.

Feedback about communication among staff also surfaced as a point of contention; it was observed that turnover rates were relatively high among management and caregiving staff members. Such instability can hinder familiar relationships between caregivers and residents—a connection essential in providing continuous quality care—and could lead to inconsistencies in service delivery that family members might find frustrating.

Despite these criticisms surrounding staffing issues and activity continuity within specific departments, many families still found The Crossings appealing compared to other facilities they visited or considered. An overall impression remained that the community was clean, well-maintained, and designed thoughtfully for ease of navigation—a nod toward creating an inviting living arrangement appropriate for seniors with varying needs. While some noted challenges related to costs relative to competitor offerings or operational inefficiencies within certain areas, most reviews ultimately reflect an overarching confidence in The Crossings at Eastchase as a commendable choice for those pursuing supportive living environments for aging loved ones.

This part of Montgomery, Alabama, offers a convenient location with a variety of amenities nearby for seniors considering living in the area. There are several restaurants within a short distance, providing options for dining out or takeout. Additionally, there are pharmacies, physicians' offices, and hospitals in close proximity, ensuring easy access to healthcare services. For leisure activities, cafes, theaters, and parks are also nearby, offering opportunities for socializing and recreation. The presence of places of worship further adds to the community aspect of the area. Overall, this part of Montgomery provides a mix of convenience and amenities that may appeal to seniors looking for a comfortable and accessible living environment.

Restaurants

• Charles Anthony's Restaurant At The Pub (1.3 miles)
• Burger King (1.3 miles)
• McDonald's (1.5 miles)
• Walk-On's Bistreaux & Bar (2.1 miles)
• Kobe Japanese Steakhouse (2.1 miles)
• Chili's Grill & Bar (2.4 miles)
• Bonefish Grill (2.7 miles)

Physicians

• Physicians Professional Management (2.2 miles)
• Montgomery Pediatric (2.2 miles)
• Mpa (2.2 miles)
• Southern Specialty Physicians (2.2 miles)
• Lilly Alexander MD (2.2 miles)
• Center for Pain of Montgomery (2.3 miles)
• Southern Orthopeadic Surgeons (2.3 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• Walgreens (2.8 miles)
• Cloverland Drugs (3 miles)
• CVS Pharmacy (3.6 miles)
• Adams Drugs (3.7 miles)
• Adams Drug-Vaughn Road (3.8 miles)
• Walgreens (4.2 miles)

Hospitals

• Baptist Medical Center East (2.5 miles)
• Baptist Health Breast Health Center (2.6 miles)
• Baptist Hospital (2.6 miles)
• Baptist Health (2.6 miles)
• Central Alabama Veterans Health Care System West Campus (6.5 miles)

Cafes

• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• Starbucks (8 miles)

Places of Worship

• First Christian Church (3.1 miles)
• Dalraida United Methodist Church (6.8 miles)
• Eastern Hills Baptist Church (7.2 miles)
• Redland Baptist Church (7.4 miles)
• Morningview Baptist Church (7.9 miles)

Theaters

• AMC Festival Plaza 16 (4 miles)

Parks

• Hyde Park (4 miles)
• Blount Cultural Park (5.2 miles)