Haven Memory Care on Halcyon

Pros

• The staff at Haven on Halcyon provides compassionate and caring service to residents, ensuring their needs are met with patience and attention.
• Residents enjoy a clean and welcoming environment, with well-set dining tables adorned with flowers and tablecloths.
• The facility offers a variety of engaging activities that encourage social interaction among residents.
• Families appreciate the personalized attention their loved ones receive due to the smaller size of the facility.
• Many visitors express satisfaction with the home-cooked style meals that are nutritious and reminiscent of home.
• Staff members are consistently described as friendly, warm, and dedicated to ensuring resident comfort.
• The community excels in maintaining a pleasant atmosphere, both indoors and outdoors, contributing to a positive living experience for residents.
• Families feel reassured knowing that residents are regularly checked on by attentive staff members throughout the day.

Cons

• The facility provided no assistance in their assisted living, leading to a recommendation against placing loved ones there.
• A resident experienced a fall that could have been prevented by the community, resulting in a lack of follow-up and an apology from the staff.
• The resident was not given a remote control for her TV, leading to an uncomfortable situation where she couldn't turn it off all night.
• The call button provided was too short to reach the recliner brought in for the resident, limiting her ability to call for help.
• There were promises made about medication delivery that were not fulfilled, forcing the resident to navigate the facility alone and ultimately leading to her fall.
• Staff failed to check on residents frequently enough, contributing to unsafe situations.
• There were complaints about insufficient nursing staff availability during critical times.

Review

Haven on Halcyon has garnered a mix of reviews, reflecting both commendation and criticism for its memory care services. Several families have shared their positive experiences, highlighting the compassionate and patient care that their loved ones received. One family expressed gratitude for the expert guidance in transitioning their father into a memory care facility, noting the ongoing support and kind treatment provided to residents. This sentiment is echoed by other reviewers who emphasized that even in advanced stages of conditions like Alzheimer’s, staff members at Haven are attentive to personal needs, making it a nurturing environment.

The community aspect of Haven Memory Care is frequently praised. Many families noted how well caregivers get to know the residents personally, allowing for tailored attention that enhances the quality of life for those living there. Activities ranging from games to crafts and movie nights not only engage residents but also foster social interactions, promoting a sense of belonging among them. Family members described feelings of reassurance knowing their loved ones were not just cared for, but surrounded by peers with whom they could share experiences—creating an atmosphere reminiscent of family gatherings.

The facility's physical environment also receives high marks from many visitors. Reviewers consistently commented on the cleanliness and upkeep of both interiors and exteriors despite some areas undergoing repair following tornado damage. Common areas are adorned with fresh flowers, creating an inviting ambiance complemented by home-cooked meal offerings that evoke nostalgia for family dining experiences. The dining arrangements further contribute to this homely feel as tables are consistently set with tablecloths and appropriate decor, enhancing mealtime without any pretense.

However, despite these favorable comments, some critical feedback emerged regarding specific aspects of care coordination and communication within Haven on Halcyon. A particularly troubling account recounted an incident where a resident fell due to inadequate supervision and assistance when transitioning between mobility aids like wheelchairs and walkers. This reviewer expressed concerns about unmet promises made during the admission process around regular check-ins from staff members—an expectation they found lacking soon after moving their loved one into the facility.

Moreover, issues related to equipment availability highlighted significant concerns about safety protocols in place for residents needing assistance in urgent situations. Reviewers indicated that essential items such as call buttons were either missing or poorly positioned beyond easy reach for individuals with limited mobility—a factor that can jeopardize resident safety when immediate help is required. Such lapses in operational execution may detract from overall satisfaction levels among families choosing Haven Memory Care based on initially promising assurances during tours.

Compounding these concerns was feedback regarding staffing levels; while many recognized the dedication and warmth exhibited by existing employees, others wished there were more nursing staff available to attend adequately to all residents' needs consistently throughout shifts—particularly given the complexities entailed in memory care management. In conclusion, while many families celebrate their choice in selecting Haven Memory Care given its heartwarming atmosphere and caring personnel dedicated to fostering respectful interactions with residents, others raise alarms about operational efficacy which could ultimately impact safety measures crucial for vulnerable populations requiring specialized oversight.

This part of Montgomery, Alabama offers a variety of amenities and services that cater to senior living. With several places of worship nearby, such as the First Christian Church and Dalraida United Methodist Church, residents have easy access to spiritual activities. The area also features numerous healthcare facilities, including ENT Associates Of Alabama and Baptist Medical Center East, ensuring that seniors have convenient access to medical care. Additionally, there are several pharmacies in the vicinity for medication needs. For leisure and socialization, there are cafes like Starbucks and restaurants such as Bonefish Grill and Kobe Japanese Steakhouse. The presence of parks like Blount Cultural Park provides opportunities for outdoor recreation and relaxation. Overall, this area boasts a well-rounded infrastructure that supports a comfortable and fulfilling lifestyle for seniors.

Places of Worship

• First Christian Church (0.1 miles)
• Dalraida United Methodist Church (5.1 miles)
• Eastern Hills Baptist Church (5.3 miles)
• Morningview Baptist Church (6.2 miles)

Physicians

• ENT Associates Of Alabama, P.A. (0.1 miles)
• Alan Craig Chapman (0.1 miles)
• Mpa (1 miles)
• Physicians Professional Management (1 miles)
• Vines Teresa Herron Dermatology (1.1 miles)
• Aum Speech & Hearing Clinic (1.2 miles)
• Southern Specialty Physicians (1.5 miles)

Pharmacies

• Cloverland Drugs (0.2 miles)
• Adams Drugs (0.8 miles)
• Adams Drug-Vaughn Road (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (0.6 miles)
• Starbucks (5.5 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Bonefish Grill (0.5 miles)
• Chili's Grill & Bar (0.8 miles)
• Kobe Japanese Steakhouse (1 miles)
• Walk-On's Bistreaux & Bar (1 miles)
• Sinclair's East (1.1 miles)
• Tipico De Mexico (1.4 miles)

Theaters

• AMC Festival Plaza 16 (0.9 miles)

Hospitals

• Baptist Medical Center East (1.7 miles)
• Baptist Hospital (1.8 miles)
• Baptist Health (1.8 miles)
• Baptist Health Breast Health Center (1.8 miles)
• Central Alabama Veterans Health Care System West Campus (4.6 miles)

Parks

• Blount Cultural Park (2.2 miles)
• Hyde Park (3.6 miles)