Hillview Terrace

Pros

• The staff at Hillview Terrace is described as very attentive, polite, and compassionate towards residents.
• Many reviewers noted the facility's cleanliness and visually appealing environment.
• Residents are involved in various activities, including religious studies, highlighting a focus on engagement and community.
• Positive remarks were made about the quality of care provided by nurses and caregivers during rehabilitation.
• Several family members appreciated the aggressive rehabilitation approach and daily attention from healthcare professionals.
• Reviewers expressed satisfaction with the spacious rooms and overall facilities available for residents.
• One reviewer mentioned that they would recommend the facility to others looking for care for their loved ones based on their positive experience.

Cons

• The staff often ignored call lights and were unresponsive to residents' needs, leading to distress.
• Residents sometimes went without basic necessities like water and proper medication, causing health risks.
• The facility was frequently dirty, with inadequate cleaning of rooms and common areas.
• Communication among staff was poor, resulting in missed treatments and misunderstandings about patient care.
• Some staff displayed unprofessional behavior, including rude attitudes and lack of empathy towards patients.
• The facility felt understaffed, contributing to a lack of attention for residents during critical times.
• There were instances of neglect in personal care, like not changing linens or attending to wounds properly.
• Patients experienced frequent room transfers that led to lost belongings and disruptions in therapy.
• Facilities were outdated and poorly maintained, affecting the overall comfort of residents.
• Staff engagement appeared low, with reports of loud disturbances in the halls during the night disturbing patients’ rest.

Review

The reviews of Hillview Terrace portray a complex and multifaceted picture of a long-term care facility. While some individuals express satisfaction with the cleanliness, staff attentiveness, and overall care provided to their loved ones, others highlight significant shortcomings that raise concerns about the quality of service and attention. This contrast in experiences points to an urgent need for the facility to address its operational challenges.

On one hand, many families have praised the care that residents receive at Hillview Terrace. Descriptions of attentive staff who are described as "very nice" and "compassionate" reveal that there are dedicated caregivers who genuinely seem to care for the wellbeing of residents. The facility reportedly maintains a clean and visually appealing environment, with ample opportunities for residents to engage in activities such as religious studies and social events. A satisfied family member even noted that management appeared knowledgeable and well-suited for their roles, indicating that there are aspects of the organization that function effectively.

However, contrasting narratives emerge from other reviews that focus on neglectful practices and insufficient staffing levels. Several accounts detail alarming situations where residents experienced delayed responses to call lights or were left unattended for extended periods. For instance, one reviewer recounted being left on a bedpan until unable to contain their distress or discomfort?a situation no patient should ever endure. Similar complaints concerning missed medications further underline these issues, suggesting systemic failures in medication administration protocols within the facility.

Communication?or lack thereof?was also a significant point raised by several reviewers. Many family members expressed frustration over not being consulted during critical decisions regarding transfers to Hillview or changes in treatment plans for their relatives. Reports indicate confusion amongst staff about care directives or treatment schedules, creating an environment where residents' needs went unaddressed for too long. Instances included delays in receiving prescribed medications or treatments for wounds due to poor inter-staff communication.

Moreover, some comments alluded to unsatisfactory hygiene standards within patient rooms and shared spaces. Accounts of strong odors permeating certain areas indicate potential lapses in cleanliness practices, which can deeply affect patient comfort and quality of life. It appears there may be inconsistencies in cleaning routines leading to unhygienic conditions that should be immediately rectified to ensure resident dignity is upheld.

Lastly, while positive experiences exist amidst troubling reports, clear patterns emerge outlining both strengths and weaknesses at Hillview Terrace. It is evident that while some caregivers demonstrate commitment and kindness toward patients, they may be undermined by inadequate staffing levels or insufficient training among newer employees who struggle with proper techniques for transferring patients or meeting basic care needs.

In closing, it is essential for facilities like Hillview Terrace to take criticism seriously while celebrating their successes. Addressing deficiencies through increased training programs for staff while implementing better communication channels among caregivers will greatly enhance patient outcomes and familial trust in their loved one's care environment moving forward.

This part of Montgomery, Alabama, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies such as Walgreens and Adams Drugs Perry Hill Place nearby, accessing necessary medications is easily manageable. In terms of spiritual well-being, there are various places of worship like Dalraida United Methodist Church and Eastern Hills Baptist Church within close proximity. Additionally, there are numerous dining options including Sol Restaurante Mexicano & Taqueria and Chick-Fil-A, catering to various culinary preferences. For medical needs, there are reputable hospitals like Central Alabama Veterans Health Care System West Campus and Baptist Medical Center South nearby. The presence of physicians' offices such as Family Practice and Capital City Gastroenterology ensures accessible healthcare services. Furthermore, the area boasts serene green spaces like Hyde Park and Blount Cultural Park for leisurely walks or relaxing outings. Overall, this part of Montgomery provides a well-rounded environment for senior living with essential services readily available in the vicinity.

Pharmacies

• Walgreens (0.1 miles)
• Adams Drugs Perry Hill Place (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Winn-Dixie (2.7 miles)
• Good Neighbor Pharmacy (2.8 miles)
• Institutional Pharmacy Solutions (3.4 miles)

Places of Worship

• Dalraida United Methodist Church (0.2 miles)
• Eastern Hills Baptist Church (0.5 miles)
• Morningview Baptist Church (1.3 miles)
• First Baptist Church (3 miles)

Restaurants

• Sol Restaurante Mexicano & Taqueria (0.2 miles)
• Zaxby's (0.3 miles)
• Burger King (1.5 miles)
• Chick-Fil-A (1.6 miles)
• McDonald's (1.7 miles)
• Down The Street Cafe (1.7 miles)
• McDonald's (1.7 miles)

Hospitals

• Central Alabama Veterans Health Care System West Campus (0.4 miles)
• Baptist South Pediatrics (4.1 miles)
• Baptist Medical Center South (4.1 miles)
• Baptist Hospital (4.1 miles)
• Baptist Health (4.1 miles)
• Baptist Health Breast Health Center (4.1 miles)

Physicians

• Family Practice (0.5 miles)
• J Michael Karst (1 miles)
• Itec (1.6 miles)
• Montgomery Cancer Center (1.7 miles)
• Professional Pediatrics (1.7 miles)
• Capital City Gastroenterology (1.8 miles)
• Geriatric Associates of Montgomery (1.8 miles)

Cafes

• Starbucks (2.1 miles)
• Hilltop Public House (4 miles)

Parks

• Hyde Park (3 miles)
• Blount Cultural Park (3.7 miles)
• Sheridan Heights (4 miles)