1000 Highway 33, Double Springs, AL 35553
For more information about senior living options: (866) 208-4318
Overall Review of Hendrix Health And Rehabilitation
Pros
The facility has good food and seems to take very good care of residents, and it is very clean.- The staff care about the residents and do their best.
- Her mental and physical health has improved since arriving.
- The facility is clean, and the staff are friendly and helpful.
- The facility is very nice, the staff and administrators are friendly, and the food is very good.
- The staff at Hendrix is amazing.
- They give their all for their residents and treat them as their own family.
- Hendrix is the best place for loved ones.
- The staff have invariably been on the ball, cordial, and kind.
- The facility is very well kept and attractive.
- The room is equipped with a shower and a bath, and there is plenty of room.
Cons
It is an awful place to live and to work.- The staff member answered the phone, listened, and then hung up, which was rude.
- The reviewer warned not to send loved ones there, saying they won’t be taken care of.
- The mother-in-law arrived bruised within 48 hours, and staff claimed she caused them by being combative.
Review
Hendrix Health and Rehabilitation in Double Springs, AL is best suited for families that want a warm, resident-centered environment where staff genuinely treat residents like family, meals are routinely described as good, and the facility presents a clean, orderly setting with opportunities for social engagement. The community tends to attract relatives who value a homelike atmosphere, regular activities such as bingo and card games, and staff who appear attentive and approachable. With an overall rating in the low 4s, the tone of most experiences leans toward positive caregiver relationships, dependable routines, and visible pride in the facility’s appearance.
That said, there are clear warning signs that merit serious scrutiny before choosing Hendrix. Some reviewers report experiences that raise safety and care concerns, including accounts of aggressive accusations about treatment and a troubling incident involving bruising within a short window after admission. One reviewer described rude communication when trying to check on a loved one, while another cited a rapid deterioration in a relative’s safety. These episodes, if accurate, point to potential gaps in oversight, accountability, and consistency that cannot be ignored, especially for families prioritizing failure-proof safety and transparent handling of concerns.
The strongest positives, dedicated staff who appear to care deeply, a high level of cleanliness, and a dining experience that residents and families often praise, do offset some drawbacks in practical terms. When staff are described as cordial and responsive, the risk of frustration and isolation for residents diminishes, and a clean, well-maintained environment supports dignity and comfort. The presence of engaging activities and a home-like culture can meaningfully improve mood, cooperation, and participation in daily routines. However, these offsets rely on reliable, well-coordinated caregiving, which is precisely what the more troubling reviews challenge.
Families evaluating Hendrix should conduct a targeted due diligence process to verify safety and reliability. Prioritize a live tour with direct conversations with nursing leadership, not just front-line staff, and demand to review recent incident reports and follow-up actions. Ask about staffing levels by shift, caregiver training on restraint and de-escalation, and the process for communicating changes in a resident’s condition. Request to see the facility’s activity calendar, dining program, and how residents’ individual care plans are updated and shared with families. It is essential to probe how bruising or injuries are investigated, documented, and explained to families, and what steps are taken to prevent reoccurrence.
Compared with other nearby options, Hendrix offers the upside of a personable, homey feel with comfortable rooms, a familiar routine, and accessible amenities. The downside is the uneven safety track record suggested by the negative reports, which can be a deal-breaker for those with high risk concerns or a preference for flawless incident reporting. For families who prize warmth, ongoing engagement, and a strong sense of community, Hendrix can be a compelling fit, but only after confirming that care quality and safety processes meet a high, non-negotiable standard. Time spent interviewing staff, reviewing policies, and observing interactions will determine whether the pros truly outweigh the cons.
In the end, Hendrix Health and Rehabilitation presents a practical option for families seeking a loving, neighborly atmosphere coupled with solid cleanliness and decent food. The decisive factor is whether sufficient assurances exist around safety, incident management, and consistent caregiving. If these assurances are in place, a plan that includes trial visits, clear communication expectations, and documented contingencies can unlock a favorable outcome. If not, alternatives that demonstrate tighter safety controls and more predictable care should be pursued without hesitation. The aim is a choice that delivers both peace of mind and daily quality of life for the resident.
110 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
