Overall Review of Crossville Nursing Home
common
27 reviews mention this
Staff is caring and responsive
Residents and families repeatedly describe the staff as kind, caring, and patient.
Many reviews emphasize that caregivers treat residents with respect and take the time to help with day-to-day needs. Families also highlight responsiveness—checking in, addressing concerns, and supporting both residents and loved ones. Several reviewers specifically thank nurses, aides, and front-desk staff for being warm and professional. A smaller set of reviews, however, reports serious problems with staff conduct and trustworthiness.
common
5 reviews mention this
Facility is clean and well kept
Residents describe a clean, well-kept environment that feels comfortable.
Cleaning and maintenance show up in multiple reviews as a consistent positive. Families describe the building as spotless, well groomed, and cared for, with residents looking clean as well. One reviewer also mentions that the facility’s atmosphere feels warm and comfortable for residents. Overall, cleanliness is presented as something people notice during visits and longer stays.
differentiator
3 reviews mention this
Whole-team care across departments
Reviewers describe care that involves multiple departments working together.
A few reviews describe a coordinated approach that spans nursing and aide care plus housekeeping and dietary support. One family also calls out social work assistance and admissions coordination as part of the care experience. Another review explicitly says that every department contributes to residents’ well-being. These accounts suggest residents may see support that extends beyond just medical care.
common
2 reviews mention this
Covid precautions were handled
Some residents describe the staff as staying on top of Covid precautions.
Two reviews mention Covid during a stay and say staff were actively working to prevent widespread spread. One reviewer notes receiving friendly, helpful service while also commenting on how staff handled Covid. Another review highlights how staff continued doing their work during that period while caring for residents. Together, these comments frame precautions as part of daily operations for at least some families.
caveat
2 reviews mention this
Staff respect is inconsistent
A small number of reviews report disrespectful treatment by staff members.
While most reviews praise caregivers, two reviews raise concerns about staff conduct and how residents were treated. One reviewer says their friend did not receive respect and care from a specific CNA. Another criticizes the behavior of a staff member at the front office and says they would not trust that person with a loved one. These are strong negative experiences, even though they appear less frequently than the positive accounts.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.