Crossville Nursing Home in Crossville, AL

Pros

• The staff are among the best the patients have ever experienced.
• The staff took wonderful care of residents.
• The facility is clean, well kept, and has a warm, comfortable atmosphere.
• Residents are treated like family by the staff.
• The staff go the extra mile to assist residents with daily needs and companionship.
• The front desk staff are warm, welcoming, and always ready to lend a hand.
• The administration and nursing staff are outstanding and professional.
• The facility is trusted to provide excellent care for loved ones.
• Residents are engaged and well cared for, with attentive, caring staff.
• Families express gratitude for the staff's kindness and dedication.

Cons

• They state they were unfairly terminated for something they didn’t do, with no warnings, and call the place horrible and not worth recommending.
• They allege chronic understaffing and say firing decisions were made at the end of shifts, reflecting a poor work environment.
• They report a CNA named Tina disrespected a resident, which they view as completely unacceptable.
• They claim the facility allowed their father’s teeth to rot and failed to inform them of the problem.
• They describe the front office staffer as catty, rude, and untrustworthy with a loved one.

Review

Crossville Health and Rehab is best suited for families seeking a warm, resident-centered environment where care rises from a genuine commitment to the people living there. This community works especially well for older adults who need dependable daily assistance, rehab support, and long-term care in a setting that feels like a close-knit team effort. Families will find staff who are repeatedly described as attentive, patient, and hands-on, people who build real relationships with residents and their loved ones. The atmosphere is consistently clean, welcoming, and well-maintained, with front-office warmth and a sense that the staff operate as a cohesive whole. For those who value a home-like culture, open communication, and a care-forward approach that prioritizes daily quality of life, Crossville Health and Rehab delivers.

Those weighing alternatives should consider options that promise even tighter administrative consistency or stronger guarantees around clinical oversight, especially if risk tolerance is low for any potential personnel friction. A few reviews underscore concerns about interpersonal dynamics at the front desk and a highly visible dispute involving staff discipline, highlighting the possibility that not every interaction will feel perfectly smooth. Families who require an absolutist, zero-defect administrative experience, or who place a premium on flawless transparency in all employee actions, may want to explore other facilities with more rigid problem-resolution histories. Likewise, for residents whose needs extend into highly specialized dental or long-term memory-care oversight, it is prudent to verify those services explicitly before choosing.

The strongest defenses of Crossville Health and Rehab rest on its standout caregiving culture. Across CNAs, nurses, housekeeping, dietary staff, and social services, the reviews repeatedly confirm a level of devotion that translates into tangible daily benefits: residents are aided with meals, mobility, and personal care; they receive compassionate companionship; and family members experience relief knowing their loved ones are in capable hands. Cleanliness and an inviting environment reinforce the sense that residents are valued, not merely housed. The social-work and admissions teams often receive particular praise for communication and responsiveness, helping families feel informed and involved. When the care team is aligned around a resident’s needs, minor administrative frictions become manageable and secondary to the overall quality of life delivered.

Where the reports diverge, the main concerns tend to orbit around discrete, staff-level incidents rather than systemic neglect. The occasional complaint about a front-office interaction points to human error rather than pervasive mismanagement, while a single account of a disputed termination highlights the reality that staffing dynamics can be imperfect in any busy facility. Yet these episodes do not reflect a collapse of care or a blanket failure of leadership; they illuminate the need for prospective residents’ families to probe how conflicts are resolved, how feedback is handled, and how consistently the administration enforces its stated standards. On balance, the care environment remains focused on respect, dignity, and steady, visible effort from the caregiving teams.

For families making a choice, practical due diligence matters as much as sentiment. Prospective residents should request a face-to-face meeting with the administrator and a tour of a typical day in the lives of current residents. Ask about nurse-to-patient ratios, weekend coverage, and how therapy services are scheduled within the rehabilitation track. Inquire about dental oversight and any special safeguards for oral health that may not be obvious in a standard tour. Explore how social services coordinate discharge planning, if rehabilitation is short-term, and how families stay connected with care plans between visits. The best outcome comes when questions are answered with specific examples, not generic assurances, and when care teams demonstrate a willingness to adjust routines to fit a resident’s preferences and needs.

Overall, Crossville Health and Rehab stands out as a strong option for families prioritizing a compassionate, engaged staff, a clean, homelike setting, and a culture that treats residents like family. It earns praise for the way departments collaborate to support daily living, rehabilitative progress, and personal growth, with administration and admissions frequently singled out for accessibility and responsiveness. For those whose primary values are warmth, consistency in day-to-day care, and a proven track record of building trust with families, this community is a practical, reliable choice. However, for families who require near-absolute consistency in every administrative interaction or who need specialized protections in areas like dental care or memory-care governance, it remains wise to compare a few standouts in the market before committing. A well-timed tour and candid conversations will reveal whether Crossville Health and Rehab is the right match for a given loved one’s goals and routines.

Crossville, Alabama offers a variety of amenities for seniors looking to settle in the area. With a mix of restaurants offering different cuisines, such as Mexican and traditional American fare, there is something to suit every palate. The proximity of churches and places of worship, including Marvin United Methodist Church and Crossville First Baptist Church, provides opportunities for spiritual growth and community involvement. Additionally, healthcare facilities like Marshall Medical Center South and various physicians' offices ensure easy access to medical care when needed. For leisurely activities, Sardis Recreation Park and nearby cafes like Jamokas Coffee Company offer opportunities for relaxation and socializing. Overall, Crossville provides a comfortable and convenient environment for seniors looking to enjoy their golden years in a welcoming community.

Restaurants

• Dallas' Place (0 miles)
• Limon's Mexican Restaurant (0.8 miles)
• Jack's (5.2 miles)
• Jack's (6.7 miles)
• Don Chico's (7.6 miles)
• Sonic Drive-In (10.5 miles)
• Taco Bell (10.8 miles)

Places of Worship

• Marvin United Methodist Church (0.2 miles)
• Crossville First Baptist Church (0.2 miles)
• Macedonia Baptist Church (2 miles)
• Beth Haven Baptist Church (4.5 miles)
• Harvest Center Church (4.5 miles)
• Bethel Baptist Church (4.9 miles)
• Butler Baptist Church: Jimmy McCormick (5.2 miles)

Hospitals

• Marshall Medical Center South (0.7 miles)
• Sardis City Medical Center (10 miles)
• Marshall South ICU (10.5 miles)
• Marshall Medical Center (10.8 miles)

Physicians

• Vision America (2.7 miles)
• Wills Valley Family Medicine (7.6 miles)
• B & A Children's Clinic PC (10.5 miles)
• Sand Mountain Ob-Gyn Associates (10.5 miles)
• Clinical Urology Associates (10.5 miles)
• Premier Orthopedic Surgery (10.5 miles)
• Southern Family Medicine (10.5 miles)

Pharmacies

• Kilpatrick Pharmacy (4.9 miles)
• Geraldine Drugs (5.1 miles)
• Geraldine Drugs (5.5 miles)
• Collinsville Drugs (7.6 miles)
• Kilgore Express Pharmacy (7.9 miles)
• Walgreens (10.8 miles)
• Mill Street Pharmacy (11.1 miles)

Parks

• Sardis Recreation Park (10 miles)
• Boaz Civitain Park (11.7 miles)
• Cherokee Rock Village (13.1 miles)

Cafes

• Jamokas Coffee Company (12.3 miles)

Transportation

• U-Haul Moving & Storage (12.3 miles)