Crossville Nursing Home

Pros

• The facility is clean and well kept, with a warm and comfortable atmosphere.
• The staff are amazing, always helpful, and take pride in their work.
• Nursing staff provide competent, professional, and compassionate care.
• Administrators and admissions staff are highly regarded and responsive to concerns.
• Front desk staff are warm, welcoming, and helpful.
• Residents are treated like family, and staff build strong, positive relationships with families.
• The facility engages residents with activities, including music, creating an engaging environment.
• Many reviewers would recommend Crossville Health and Rehab to others.

Cons

• A reviewer described the facility as a horrible place and urged others not to work there, accusing the staff of no discretion.
• A former employee claimed they were unfairly terminated for an incident they weren't involved in, with dismissal happening at the end of their shift.
• A reviewer criticized the administration, saying they knew exactly how it operated and expressed dissatisfaction with it.
• A reviewer said the front office staff were catty, rude, and not trustworthy with a loved one.
• A reviewer alleged that the facility allowed a relative's teeth to rot out without informing the family.
• A reviewer stated the facility was frequently understaffed, contributing to disorganization and stress.

Review

Crossville Health and Rehab emerges in these reviews as a place with a strong sense of community and a mix of experiences that tilt heavily toward warmth, attentiveness, and careful attention to cleanliness and appearance. A large number of family members and residents praise the facility for feeling like a family environment where staff truly care about the people living there. The overall tone is one of gratitude for the care provided, with repeated compliments about the atmosphere being welcoming, clean, and well kept, creating a sense of comfort and safety for residents.

Many reviews highlight the dedication of the staff across all departments. Nurses, CNAs, housekeeping, dietary teams, and social workers are repeatedly described as caring, patient, and capable. Commentators emphasize that staff regularly go beyond the basic duties to support residents in practical ways - fixing a TV, helping with meals, making sure residents have enough ice, or simply sitting and visiting. The phrase "our family caring for yours" is echoed as a guiding motto for how residents and their loved ones experience the care here. Families recount that staff work together across departments to ensure residents' needs are met, and they frequently mention the front desk and administrative teams as warm, welcoming faces that set a positive tone for visits.

Several reviews name specific staff members in ways that underscore the personal connections residents form with those taking care of them. Tammy at the front door is singled out for a warm greeting, and others speak highly of the social worker, the administrator, the admissions coordinator, and Gina in social services, among others. The consistency of praise for the nursing staff in particular reinforces the impression that residents feel well cared for on a daily basis. Families often describe the staff as not only competent but genuinely invested in residents' well-being, which makes a meaningful difference in the experience of long-term care.

Across many testimonials, families celebrate stories of success and gratitude. Grandparents and parents who have stayed at Crossville Health and Rehab are described as receiving excellent care, with staff who keep residents well-groomed, safe, and engaged. The atmosphere is repeatedly described as clean, tidy, and nicely decorated, contributing to a feeling of dignity and respect for those living there. Several reviewers mention COVID-era precautions and how the staff have managed these challenges with care and sensitivity to residents' needs. The social and emotional support - visits, conversations, and activities that foster a sense of normalcy and community - are highlighted as essential components of the positive experiences.

Amid the many glowing accounts, there are notable cautions about a single troubling experience that contrasts with the otherwise favorable sentiment. One reviewer claims they were terminated from a CNA position for an incident they did not participate in and without prior warnings or write-ups. They describe being fired at the end of a shift for something that happened days earlier, during a particularly chaotic and understaffed day. The reviewer argues that there was a lack of discretion and fairness, insisting they followed procedures, appeared at work every day, and had no negative records. This account is presented as a serious grievance against the administration and the way the situation was handled, with strong language criticizing the decision and urging readers not to accept that kind of treatment as typical. A companion note from a different reviewer reinforces a distrust of the response they received, suggesting that the administration's replies may not reflect the reality experienced by staff and families.

Taken together, these reviews paint a nuanced portrait of Crossville Health and Rehab. The facility is widely cherished by many families for its nurturing, attentive care, its clean and welcoming environment, and its team of dedicated professionals who treat residents with dignity and respect. However, there is a clear thread of concern about management decisions and communication in at least one negative employment experience, highlighting that, even in a setting praised for compassion and competence, errors in handling personnel matters can leave lasting impressions. For anyone considering this facility, the message that stands out is to look beyond the surface impressions: talk to current residents and families, observe interactions across departments, and ask about how staff are supported and how administrative decisions are made. The consensus is that Crossville Health and Rehab has many strengths and a strong culture of care, even as it acknowledges room for improvement in how it handles personnel issues and disciplinary actions.

Crossville, Alabama offers a variety of amenities for seniors looking to settle in the area. With a mix of restaurants offering different cuisines, such as Mexican and traditional American fare, there is something to suit every palate. The proximity of churches and places of worship, including Marvin United Methodist Church and Crossville First Baptist Church, provides opportunities for spiritual growth and community involvement. Additionally, healthcare facilities like Marshall Medical Center South and various physicians' offices ensure easy access to medical care when needed. For leisurely activities, Sardis Recreation Park and nearby cafes like Jamokas Coffee Company offer opportunities for relaxation and socializing. Overall, Crossville provides a comfortable and convenient environment for seniors looking to enjoy their golden years in a welcoming community.

Restaurants

• Dallas' Place (0 miles)
• Limon's Mexican Restaurant (0.8 miles)
• Jack's (5.2 miles)
• Jack's (6.7 miles)
• Don Chico's (7.6 miles)
• Sonic Drive-In (10.5 miles)
• Taco Bell (10.8 miles)

Places of Worship

• Marvin United Methodist Church (0.2 miles)
• Crossville First Baptist Church (0.2 miles)
• Macedonia Baptist Church (2 miles)
• Beth Haven Baptist Church (4.5 miles)
• Harvest Center Church (4.5 miles)
• Bethel Baptist Church (4.9 miles)
• Butler Baptist Church: Jimmy McCormick (5.2 miles)

Hospitals

• Marshall Medical Center South (0.7 miles)
• Sardis City Medical Center (10 miles)
• Marshall South ICU (10.5 miles)
• Marshall Medical Center (10.8 miles)

Physicians

• Vision America (2.7 miles)
• Wills Valley Family Medicine (7.6 miles)
• B & A Children's Clinic PC (10.5 miles)
• Sand Mountain Ob-Gyn Associates (10.5 miles)
• Clinical Urology Associates (10.5 miles)
• Premier Orthopedic Surgery (10.5 miles)
• Southern Family Medicine (10.5 miles)

Pharmacies

• Kilpatrick Pharmacy (4.9 miles)
• Geraldine Drugs (5.1 miles)
• Geraldine Drugs (5.5 miles)
• Collinsville Drugs (7.6 miles)
• Kilgore Express Pharmacy (7.9 miles)
• Walgreens (10.8 miles)
• Mill Street Pharmacy (11.1 miles)

Parks

• Sardis Recreation Park (10 miles)
• Boaz Civitain Park (11.7 miles)
• Cherokee Rock Village (13.1 miles)

Cafes

• Jamokas Coffee Company (12.3 miles)

Transportation

• U-Haul Moving & Storage (12.3 miles)