Arlington Rehabilitation & Healthcare Center
Save1020 Tuscaloosa Avenue, Sw, Birmingham, AL 35211
For more information about senior living options: (844) 490-3973
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The staff at Arlington Health and Rehabilitation is very professional and cares for the residents. The residents are always optimistic and greet incoming guests with a smile. Clintoria, the Rehab Director, is top notch. The staff is friendly and interactive. The therapy department is active and very engaged. The facility is clean, odor-free, and staffed by a friendly, caring team from administration to housekeeping.
They neglected residents, leading to severe bedsores and a near-fatal condition for the patient. They left patients dirty and did not change diapers or bathe them as needed. They refused to help residents use the bathroom and did not provide timely care. They were unresponsive, with staff leaving for hours and not returning. They mishandled medical care, delaying UTIs testing and not promptly communicating with doctors. They lied or blamed others when confronted, and some staff were described as horrible and unprofessional. They were short-staffed, with management allowing and tolerating mistreatment. They should be shut down and investigated; reviewers urged others not to place loved ones there.The collection of experiences shared about Arlington Rehabilitation and Health Care Center in Birmingham presents a striking split between praise for certain staff and sharp condemnation of care in other periods. Several reviewers begin by affirming professional, personable conduct among some employees, especially in the admissions and rehabilitation domains. They describe staff as courteous, caring, and capable, with admissions personnel and leadership in the rehabilitation department singled out for trustworthiness and competence. In particular, one reviewer highlights a Rehab Director as "top notch," and other comments point to the facility's cleanliness, a pleasant atmosphere, and residents who appear optimistic and well treated in the early days. A few families recount positive interactions with specific staff members who seemed engaged and responsive, noting that the team could be "friendly," "attentive," and "interactive" in routine days.
Yet these positive impressions sit beside a substantial body of deeply troubling experiences reported by multiple families. The most distressing accounts revolve around neglect and deterioration in care once a loved one needed ongoing rehabilitation. One family describes a drastic decline in care after admission for rehab, with escalating problems day by day and the patient developing severe bedsores allegedly caused by inadequate turning and skin care. They recount missing clothing, long absences of staff from the room, and a sense that basic needs - such as bathing, diaper changes, and bathroom assistance - were not being met. The patient reportedly wore underwear but was placed in diapers for convenience, with caregivers refusing to change as needed. In addition, there are recurring assertions that some staff would not attend scheduled appointments or facilitate doctor visits, leaving families to seek care outside the facility.
The narrative extends into specific, recurring failures in daily operations: dirty rooms and linens, a smell of filth in certain areas, and patients sharing rooms under conditions that prompted multiple complaints from caregivers and families. In at least one account, a family describes walking in to find their loved one slumped in bed, covered in old food crumbs, a scene that prompted a formal state complaint. Other reviewers allege that documentation and communication were inconsistent - test results for suspected infections were delayed or miscommunicated, with an ER physician reportedly giving a more alarming assessment than the facility's own staff. Several reviews mention the facility's short-staffing as a contributing factor to these lapses, with complaints that staff turnover or caseloads prevented timely bathing, toileting, or medication administration.
There is also a pattern of alleged mismanagement and poor oversight at the higher levels. Some reviewers criticize top management for permitting or failing to address dysfunctional care practices, while others mention inconsistent medical follow-through - difficulty getting doctors to return phone calls, and a perception that the primary physician was oblivious to patients' needs. Several reviews recount that UTIs were not investigated promptly, that transport to physician appointments was unreliable, and that critical needs were not met in a timely manner. The theme of "short-handed but still responsible for comprehensive care" recurs, with families urging more proactive engagement and regular in-person visits to counteract the gaps caused by staffing constraints.
Against the backdrop of these negative experiences, a smaller but notable thread reflects how some families experienced improvements after raising concerns. A number of reviewers describe constructive responses from staff once complaints were acknowledged. Specific individuals - Nurse Miller, Nurse Rose, and the facility administrators such as Upshaw - are named as being responsive and helpful when issues were escalated. One family describes ongoing communication with the nurse administrator, nutritionist, wound nurse, and other staff, and notes that many concerns were addressed, though not all problems disappeared. In a separate account, a reviewer reports that after presenting issues to leadership and participating in scheduled meetings, several problems were resolved and updates were provided weekly. In these cases, the facility appears to have taken steps to engage families, clarify care plans, and implement changes, albeit within the reality of ongoing staffing challenges.
Despite these mixed assessments, a strong current runs through many reviews: the repeated exhortation not to place a loved one in Arlington without vigilant, ongoing involvement from family members or guardians. Several comments use emphatic language, calling the facility the "worst place" or urging families to avoid it altogether, citing dehydration, neglect, bedsores, dirty conditions, and even the risk of patients dying under their care. Some reviewers insist on investigations and facility closures, urging accountability and comprehensive reform. Others acknowledge that while some staff can and do provide compassionate care, the overarching pattern across multiple shifts and periods raises serious concerns about patient safety, dignity, and basic quality of care.
In sum, Arlington Rehabilitation and Health Care Center emerges as a place of considerable contradiction. For some residents, the staff's professionalism and a few dedicated caregivers offer moments of relief and competent care, backed by a generally clean environment and attentive admissions and rehabilitation leadership. For others, family members recount harrowing episodes of neglect, delayed care, poor hygiene, communication failures, mismanagement, and insufficient staffing that jeopardize the well-being and dignity of patients. The experiences point to two clear themes: the impact of consistent, engaged leadership and nursing presence on care quality, and the devastating consequences when staffing and accountability falter. Families contemplating placement are advised to consider both the potential strengths highlighted by some staff and the serious, pervasive concerns voiced by others, and to plan for close, ongoing involvement to monitor care and advocate for timely, respectful treatment.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Birmingham International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Arlington Rehabilitation & Healthcare Center in Birmingham, AL is a well-appointed assisted living community that offers a wide range of amenities and care services to its residents. The community understands the importance of maintaining a comfortable and enjoyable lifestyle while also providing the necessary support and assistance for daily activities.
Residents at Arlington Rehabilitation & Healthcare Center have access to various amenities, including a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected with loved ones, and a gaming room for leisure activities. The community also features a fully furnished dining room where delicious meals are served restaurant-style, accommodating special dietary restrictions.
For physical wellness, there is a fitness room and an outdoor space where residents can engage in exercise or relax amidst nature. Additionally, there is a small library available for those who enjoy reading. To ensure convenience, housekeeping services are provided to maintain cleanliness. Residents also have access to private bathrooms and Wi-Fi/high-speed internet connectivity.
In terms of care services, Arlington Rehabilitation & Healthcare Center offers 24-hour call system and supervision to ensure safety and security. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure residents receive their necessary medications on time. A mental wellness program is available to support emotional well-being.
Transportation arrangements are provided both within the community and outside for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assistance eases the transition process for new residents. A Wellness center provides additional resources and support for overall health.
Arlington Rehabilitation & Healthcare Center is conveniently located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows easy access to various facilities that residents may require or wish to visit.
Overall, the Arlington Rehabilitation & Healthcare Center prides itself on providing a comfortable living environment with outstanding care services to enhance the quality of life for its residents.
Arlington Rehabilitation & Healthcare Center is located at 1020 Tuscaloosa Avenue, Sw, Birmingham, AL 35211 in Jefferson County, Alabama
Arlington Rehabilitation & Healthcare Center on seniors.fyi includes 5 photos including images showing interior, waiting area, building, architecture, entrance, parking, healthcare, therapy room, and more.
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