Fieldstone Memory Care Issaquah
Save23845 South East Issaquah Fall City Road, Issaquah, WA 98029
For more information about senior living options: (844) 490-3973
Lisa Walton and her team are repeatedly praised as exceptional, and the Issaquah campus they curate sits in a location that many families find ideal, with a design that is described as beautiful and thoughtfully organized for memory care. Several reviews highlight the Parkinson's certification as a significant and distinguishing feature, with grandmothers and other loved ones thriving under a program that is clearly dedicated to memory-focused care. The environment is described as comfortable and welcoming, and families repeatedly point to the personal warmth they experience from staff, noting how the staff's kindness, professionalism, and genuine compassion have a meaningful impact on residents' days. One caregiver even describes Nana as "the happiest" she has felt in years, sharing that Nana often comes home with new stories to tell and is visibly enjoying the weekly activities and social engagement.
From volunteers and visitors who bring fresh eyes to the community, the place is consistently described as a wonderful, caring space. A volunteer who has been there for a little over two months speaks to the staff's dedication, the warm and supportive environment, and the balance of engaging activities and outings that residents genuinely enjoy. Another reviewer who arrived skeptical about senior living facilities says Ciel completely changed their perspective, noting that the kindness and respect shown by the staff helps define what makes this community special. These voices converge around a common thread: when the team is operating at its best, the atmosphere feels like a well-run, attentive, and hopeful home for people with memory needs.
But alongside these strong endorsements there are sharp cautions rooted in firsthand experience. One family recounts being assessed for a relative with dementia "level five" and being assured of top-tier care and continuous safety monitoring, only to find that the promised level of care did not materialize. In their account, staff would retreat behind the line that "Ciel is an assisted living facility" whenever challenging behaviors appeared, undermining the memory care promises that had been made during admission. They describe a loss of trust tied to the timing and truthfulness of the intake process and the ensuing care. The sense of misalignment between what was promised and what was delivered runs through their narrative, coloring their view of the facility's capabilities during difficult moments.
This same family also notes upheaval at leadership, with the executive director and the sales manager who did the intake resigning within weeks of their relative's move-in. The implication is that roles and allegiances within the facility were not as stable or as transparent as families were led to believe, a concern that compounded the disappointment when "behaviors explained during the assessment" appeared to catch the team off guard, as if they were unprepared for issues they had been told were expected. The frustration is intensified by the impression that the facility's memory-care expertise and the care promises disclosed during the admissions process dissipated once real-world challenges arose.
Medication management is another recurring point of contention. The reviewers describe a pattern of slower-than-appropriate responses to medication changes, even when hospice orders or physician adjustments were in play. The sentiment is that changes were not implemented promptly, affecting residents' well-being and safety. In one sharply worded line, a reviewer laments, "DUH - We told you," underscoring the sense that critical information from families and health professionals was not being acted upon in a timely way. The collective implication is that the care team's processes around medication monitoring and change-overs were not consistently reliable, to the detriment of residents.
Despite these serious concerns, there is also a strong sense that the tides may be turning. A reviewer who stopped by for a tour recently wrote about a "new team of outstanding, cheery professionals," many of whom had previously worked together and were now setting a fresh, hopeful tone for Ciel. This account acknowledges the challenges caused by past ownership changes and negative testimonies, yet it emphasizes the promise of renewed leadership and a more cohesive approach to care. The writer suggests that, with the right people in place, the community could return to the strengths that first drew families to it: a beautiful space, carefully designed for memory care, and a capable team ready to bring stability and improved outcomes.
More consistently positive notes focus on specific individuals and the broader community ethos. Several reviewers highlight the current executive director, Jordan, as compassionate and knowledgeable, with one person praising the depth of care he brings to residents and staff alike. Observers who have spent significant time at the campus describe the campus as beautiful, well-kept, and set up to support memory care through varied settings and a warm, homelike atmosphere. There is a strong sense that, for many families and healthcare professionals who visit, the staff's dedication to resident quality of life shines through, and the leadership shows real potential to sustain a high standard of care.
Alongside the glowing endorsements, other reviewers emphasize the essential elements of what makes a care facility succeed: attentive daily care, clean and well-planned social activities, and a clear, resident-centered focus on memory care. One reviewer who has worked in long-term care states that the staff here truly care about the residents' quality of life, characterizing the community as a loving, homelike environment with a strong memory-care orientation. The recurring message is that when the staff are aligned and supported by thoughtful leadership, Ciel has the capacity to be a standout option for memory care - and that the positive aspects - careful staffing, meaningful activities, and genuine compassion - are the core strengths families value most.
Still, the most recent experiences shared by a number of families present a sobering reality about the day-to-day operations. They describe a pattern where improvements in cleanliness and ambiance came with sharpened concerns about overall consistency in care and communication. A serious complaint notes a significant price increase that was not matched by a commensurate enhancement in the level of personal care or attention to residents' hygiene and daily routines. The reviewer describes a shift where better facility cleanliness appeared to come at the expense of personal care, with issues such as unsatisfactory bathing, unbathed hair, and difficulty reaching the care team. The sense conveyed is of a disparity between the aesthetic improvements and the actual lived experience of residents, raising questions about prioritization and value.
The most troubling parts of the story come from a family whose experience culminated in moving a loved one to a different facility. They describe a six-month period that revealed what they saw as negligence, ineptitude, and a lack of transparency and communication across the organization. They recount a chain of incidents - from restricted mobility that led to edema after being placed in a wheelchair, to missed or delayed physical therapy, to concerns about the handling of falls and injuries - that culminated in a dramatic decision to relocate. The family alleges systemic problems: staff who did not monitor walking or adhere to the care plan, dehydration of trust between families and upper management, and a repeated pattern of unresponsive or unclear communication. The resident's room and belongings also became a point of concern, with reports of mislaid clothes, missing items, and a sense that some staff were not fully attentive to residents' needs.
Financial pressures further colored this narrative. The family received notice of substantial rent and care-cost increases that they could not justify given the ongoing concerns about care quality. Ultimately, after a difficult period, the relative moved to a new place where the family says the food is good and people seem to care more. Their experience ends with a sense of frustration at how the organization handled communications, including a mention of canned responses and a specific contact person who had previously been unresponsive. Taken together, these accounts sketch a complex portrait: a campus with undeniable strengths and a beautiful design, but also episodes of misalignment between promises and practice, leadership turnover, and decision-making that left some families feeling unheard and their loved ones underserved.
In sum, Ciel of Issaquah is described by many as a community with real potential and a compelling memory-care focus, anchored by a dedicated and caring staff in a beautiful, purpose-built environment. Yet the spectrum of experiences also reveals deep and troubling gaps: inconsistent care in critical moments, delays in medication and care plan follow-through, navigation challenges during transitions of leadership, and significant financial implications that complicate families' trust and decisions. The stories collectively highlight the importance of transparent communication, steadfast accountability, and dependable, high-quality daily care - elements that families repeatedly say should be the nonnegotiables in any senior-care setting, especially one that promises specialized memory-care expertise and a patient-centered approach.
Fieldstone Memory Care Issaquah is an assisted living community located in the beautiful city of Issaquah, Washington. With a range of amenities and care services, we aim to provide our residents with a comfortable and enjoyable living experience.
Our community offers various amenities to cater to the needs and preferences of our residents. For those who like to look their best, we have a beauty salon available. Residents can also enjoy their favorite TV shows or movies with cable or satellite TV in their own rooms. We provide community-operated transportation for our residents to ensure they can easily access various places in the area. Our computer center allows residents to stay connected with loved ones or engage in online activities.
Dining at Fieldstone Memory Care Issaquah is a delightful experience. Our spacious dining room provides a restaurant-style setting where residents can have delicious meals prepared and served by our dedicated staff. We also accommodate special dietary restrictions to ensure that everyone's nutritional needs are met.
Engaging in activities is an important part of life, and at Fieldstone Memory Care Issaquah, we offer a variety of options. Residents can exercise in our fitness room or participate in fitness programs tailored to their needs. Planned day trips allow for exploration outside the community, while resident-run activities create a sense of community and companionship among peers. Scheduled daily activities keep residents entertained throughout the day.
Our care services are designed to provide support and assistance around the clock. Trained staff members offer 24-hour supervision and assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken as prescribed, while specialized memory care programming caters specifically to those with memory impairments.
In addition, we provide move-in coordination services to ease the transition into our community. Housekeeping services maintain cleanliness and orderliness in resident rooms, while private bathrooms offer convenience and privacy. A small library is available for those who enjoy reading, and a gaming room provides entertainment options. Residents can also enjoy the outdoors in our garden and outdoor spaces.
Health and wellness are prioritized at Fieldstone Memory Care Issaquah. We offer a wellness center where residents can participate in mental wellness programs. For residents with diabetes or special dietary needs, we provide appropriate meal options to ensure their health and satisfaction. Transportation arrangements are made for easy access to nearby pharmacies and physicians.
We take pride in our convenient location with several cafes, parks, restaurants, pharmacies, and theaters nearby. This enables residents to enjoy various recreational activities and easily access essential services.
At Fieldstone Memory Care Issaquah, we strive to provide a supportive and enriching environment for our residents. With our range of amenities, care services, and nearby attractions, we aim to create a fulfilling living experience for each individual in our community.
Fieldstone Memory Care Issaquah is located at 23845 South East Issaquah Fall City Road, Issaquah, WA 98029 in King County, Washington
The comprehensive features offered at Fieldstone Memory Care Issaquah play a crucial role in enhancing the well-being and quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents receive personalized care while maintaining dignity and comfort during daily routines. Medication management minimizes the risk of errors, ensuring adherence to prescribed treatments essential for health stability. Meal preparation and service tailored to dietary needs provide not only nourishment but also a sense of routine and familiarity. Activities of daily living assistance fosters independence, encouraging engagement in meaningful tasks that can enhance cognitive function. Moreover, 24-hour supervision guarantees safety and reassures families, while a mental wellness program addresses emotional health through structured social interactions. Specialized memory care programming targets specific cognitive challenges associated with mild cognitive impairment and more advanced stages of dementia, promoting cognitive stimulation and fostering a sense of community among residents. Ultimately, these integrated services work synergistically to support both physical care and emotional well-being for individuals navigating the complexities of memory loss.
Fieldstone Memory Care Issaquah on seniors.fyi includes 11 photos including images showing interior, decor, fireplace, bathroom, dining, living room, theater, lighting, and more.
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