Avalon Memory Care - Mystic Park

Pros

• The staff at Avalon Memory Care is accommodating, flexible, and easy to work with.
• The residents at Avalon are treated with dignity, respect, and love.
• The atmosphere at Avalon is warm, friendly, and homely.
• The caregivers at Avalon show abundant love for each resident.
• The workers at Avalon are very loving and treat the residents like family.
• The staff at Avalon communicates well with family members and provides updates on the residents' health.
• Avalon is a wonderful home away from home where the staff is friendly, caring, and always there for the residents.
• The management and staff at Avalon care deeply about the residents and prioritize their needs above everything else.
• The caregivers and staff at Avalon are professional, hardworking, and put the residents first in everything they do.
• Avalon Memory Care provides high-quality care with a warm and welcoming atmosphere that feels like home.

Cons

• Communication was very poor. They never returned calls and the nurse practitioner never provided updates.
• The staff is not equipped to take care of anyone's needs properly and the safety of loved ones is at stake.
• The staff steals from patients and hides things from families.
• Jennifer and Justin only see families as an opportunity for a payday.
• The facility is just about the money, with loved ones being seen as a $5000 monthly payment.

Review

Avalon Memory Care is a smaller facility that offers personalized care, making it a preferred choice for many families. The staff at Avalon Memory Care is known for their accommodating and flexible approach, which includes being receptive to family visits and easy to work with. The positive interactions between the staff and family members create a supportive environment for both residents and their loved ones.

However, some reviewers expressed dissatisfaction with the communication at Avalon Memory Care. They found it difficult to get in touch with the staff as calls were not returned promptly, and updates regarding their loved ones' wellbeing were not provided by the nurse practitioner. These communication issues ultimately led one reviewer to move their loved one out of the facility.

Despite these concerns, many reviewers praised Avalon Memory Care for its warm and friendly atmosphere. The professional, loving, and sincere staff ensure that each resident is treated with dignity and respect. The small community fosters close relationships among residents and caregivers alike.

The loving and caring nature of the staff stands out in several reviews, with employees expressing their passion for taking care of the residents. They consider themselves part of an extended family within Avalon Memory Care. This sense of familial bonds allows each resident to receive ample attention and care suited to their individual needs.

The high level of care provided at Avalon Memory Care is further exemplified by reviewers who have seen improvements in their loved ones' happiness while residing there. Family members appreciate the companionship that their loved ones receive on a full-time basis, which contributes to an improved quality of life. Additionally, when health declined necessitating hospice care, reviewers noted that Avalon Memory Care rose to the occasion and provided necessary support.

Reviewers also mentioned feeling valued as family members by Avlaon's management who take time to answer questions, provide updates on residents' health concerns during difficult times such as Covid-19 pandemic related shutdowns.

The positive experiences shared by long-term employees reflect their dedication to providing excellent care. The staff's commitment to putting residents first and treating each individual with respect is evident in their day-to-day work.

On the other hand, there are some negative reviews that raise concerns about Avalon Memory Care. These reviewers feel that the facility prioritizes profit over the well-being of residents and that their loved ones' safety is compromised. They expressed worries about staff theft from patients and alleged shortcomings in meeting patients' needs.

In conclusion, Avalon Memory Care is a small community with a warm and friendly environment. It offers personalized care tailored to each resident's needs, fostering close relationships between staff, residents, and family members. While some reviewers have had communication issues and raised concerns about the facility's operations, the majority of reviews express appreciation for the caring nature of Avalon Memory Care's staff and the positive impact it has on the lives of its residents.

This part of San Antonio, Texas, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies such as Walgreens, CVS, and Walmart Pharmacy within a short distance, access to medical supplies and medications is easily accessible. There are also various dining options including Mexican restaurants like Sandra's and Mi Hacienda, as well as fast-food chains like Whataburger and Church's Chicken. For entertainment, Flix Brewhouse theater is nearby for movies and Cajun Coffee Shack offers a cozy atmosphere for coffee lovers. In terms of healthcare, there are reputable physicians specializing in allergy & asthma, retina care, endocrinology & diabetes treatment, women's health, pain management, and imaging services available within a reasonable distance. Additionally, Baptist Emergency Hospital provides emergency medical care in close proximity. Places of worship such as Chapel Hill United Methodist Church and Muslim Mosque Lackland AFB cater to individuals seeking spiritual community support. Overall, this area combines convenience, entertainment options, healthcare services, dining choices, and places of worship to create a well-rounded living environment for seniors in San Antonio.

Pharmacies

• Walgreens (1.5 miles)
• Research Chemical Lab (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Sandra's Mexican Restaurant (1.6 miles)
• Mi Hacienda Mexican Restaurant (1.7 miles)
• El Tequila Mexican Res (1.8 miles)
• Whataburger (1.8 miles)
• Church's Chicken (1.8 miles)
• Little Caesars Pizza (1.8 miles)
• MOD Pizza (2 miles)

Theaters

• Flix Brewhouse (1.9 miles)
• Santikos Casa Blanca (5.7 miles)

Cafes

• Cajun Coffee Shack (1.9 miles)
• Starbucks (2.6 miles)
• Spoons (2.7 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.3 miles)
• Dutch Bros Coffee (5.4 miles)
• Starbucks (5.5 miles)

Parks

• Ground Control Trampoline Park (3.1 miles)
• Lackland Terrace Park (5.5 miles)

Physicians

• South Texas Allergy & Asthma Medical Professionals (4.4 miles)
• Allergy, Asthma and Immunology Associates of South Texas (4.4 miles)
• Brown Retina Institute (4.4 miles)
• San Antonio Endocrinology & Diabetes Care (4.6 miles)
• Westover Hills Women's Health (4.7 miles)
• Advanced Spine & Pain Center (4.8 miles)
• Baptist M&S Imaging (5.4 miles)

Hospitals

• Baptist Emergency Hospital (4.7 miles)
• Reid Health Services Clinic (6.7 miles)
• Wilford Hall Ambulatory Surgical Center (6.9 miles)

Places of Worship

• Chapel Hill United Methodist Church (5.4 miles)
• Muslim Mosque Lackland AFB (6.7 miles)
• Masjed Beit El Magdes (6.8 miles)