Spring Gate Rehab & Healthcare Center

Pros

• The staff at the facility takes great care of the uncle, ensuring he is always clean and well taken care of.
• The day shift nurse is professional and consistent in caring for residents, providing reassurance to families.
• The Occupational and Physical therapy teams have been described as consistent and professional in their approach to resident care.
• Family members appreciate the exceptional Activities Director who organizes engaging activities like bingo, cards, and church services for residents.
• One reviewer expressed gratitude towards the Materials/Supply Director for her human kindness and knowledge when interacting with families.
• Another reviewer highlighted that they received exceptional care during their stay at Spring Gate, finding it clean and well-managed compared to other facilities.
• Overall, some family members have found positive interactions with specific staff members who address concerns promptly and provide support during difficult times.

Cons

• The facility is infested with roaches and rats, creating an unhygienic environment for residents.
• Staff members are often seen sitting around and not attending to patient needs, leading to a lack of care.
• The cleanliness of the rooms and bathrooms is severely lacking, with unpleasant odors present throughout the facility.
• Residents are often left dirty and soiled due to neglect from nursing staff.
• Communication with staff is difficult, as phone calls are frequently unanswered or ignored.
• The food served to residents is consistently reported as unappetizing and poorly prepared.
• Management appears disorganized and unresponsive to family concerns regarding resident care.
• Residents experience discomfort due to noise disturbances and lack of proper supervision during off-hours.
• Patients are often pushed into hallways without adequate attention or assistance from staff.

Summary

The reviews of the care facility, particularly Spring Gate, paint a troubling picture of a place where residents’ well-being may be at risk due to severe shortcomings in hygiene, staff attentiveness, and overall management. Many reviewers reported an alarming presence of pests such as roaches and rats throughout the building. This sanitation crisis was not limited to common areas; specific departments like the respiratory unit were highlighted as particularly unsanitary, with cockroaches reported among patients. Many expressed concern that residents would struggle to achieve a healthy life under these circumstances, calling attention to the neglect they seem to endure daily.

For many families visiting this facility—especially during holiday weekends—the conditions have been described as disheartening at best and tragic at worst. One visitor recounted their experience over Memorial Day weekend while visiting their aunt, noting not just the foul odors wafting from dining areas but also witnessing deeply concerning personal hygiene neglect among residents. The lack of timely assistance from staff was emphasized; call lights went unanswered, causing family members palpable distress regarding their loved ones’ well-being in such dire circumstances.

Several reviews indicated that the infrastructure itself is outdated and poorly maintained. Descriptions likened the living quarters to "military barracks" with wooden doors and shared bathrooms between residents—conditions far from suitable for individuals requiring comprehensive care. Despite some positive mentions of individual staff members, such as CNAs who displayed exceptional care for patients, systemic problems within shifts suggested a considerable inconsistency in attention given across different times of day. Criticism extended toward staff who seemed disengaged or lacking professionalism during critical moments when family members sought answers about their loved ones' care.

Despite occasional praises for certain caregivers and departments—like occupational therapy and activities coordination—frustrating experiences seemed more common than celebratory ones in these reviews. Inefficiencies persisted behind closed doors; high turnover rates led to shifts filled with unfamiliar faces rather than familiar caretakers whom residents could trust and rely upon. Complaints about inadequate communication illuminated further organizational flaws within Spring Gate's operations: reaching out to nurses or administrators often required multiple attempts without success.

One review starkly encapsulated this frustration by suggesting that putting loved ones into Spring Gate would lead to lifelong regret for families. Visitors described poor food quality unfit even for pets alongside insufficient portions served during mealtimes. The painful contrast was drawn between cognitive residents who watched fellow roommates eat while being unable themselves—a cruel reminder of their plight amid neglectful surroundings.

Contrastingly, isolated positive reviews did surface amid this sea of discontentment. A few visitors expressed gratitude towards dedicated staff members who provided exceptional service despite falling short on broader operational frontiers. However, these commendations felt overshadowed by overwhelming dissatisfaction found among most comments regarding cleanliness issues and managerial negligence affecting patient care significantly.

In summary, while there are pockets of competent staff attempting to provide adequate support amid chaotic conditions at Spring Gate facility, numerous accounts underline significant gaps in hygiene standards, ineffective communication protocols within the nursing hierarchy, inconsistent staffing practices across shifts leading into dangerous living arrangements for vulnerable patients—all underscoring an urgent need for external oversight before more families suffer from repeated disappointments regarding their loved one's care experiences here.

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This part of Memphis, Tennessee, offers a convenient location with easy access to various healthcare facilities such as Methodist Healthcare North and Lebonheur Outpatient Center-East. There are also several reputable physicians' offices within close proximity, including Flinn Jr, George S, Md - Diagnostic Ultrasound Conslnts and Medical Associates Of Memphis. For your convenience, there are multiple pharmacies nearby such as Walgreens and CVS Pharmacy. In terms of dining options, you will find popular chains like Chick-Fil-A and McDonald's as well as local favorites like El Idolo and Pop's Comfort Kitchen. Additionally, there are several parks in the area where you can enjoy outdoor activities like Freeman Park and Shelby Farms Park. If you enjoy cultural outings, Malco Stage Cinema Grill offers a great movie-watching experience. Overall, this neighborhood provides a balance of healthcare services, entertainment options, dining choices, and green spaces for a comfortable senior living experience.

Hospitals

• Methodist Healthcare North (0.2 miles)
• BioLife Plasma Services (6.3 miles)
• Lebonheur Outpatient Center-East (7 miles)
• Methodist Healthcare Employee Assistance Program (8.3 miles)

Physicians

• Flinn Jr, George S, Md - Diagnostic Ultrasound Conslnts (0.2 miles)
• Medical Associates Of Memphis (0.2 miles)
• Newstart Family Care (4 miles)
• Onyx Medical (4.5 miles)
• Norwood Family Eye Care (4.6 miles)
• East Memphis Orthopedic Group (5.3 miles)
• Pediatrics East (5.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.8 miles)
• Bartlett Prescription Shop (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (1.7 miles)
• McDonald's (2.5 miles)
• El Idolo (2.5 miles)
• Chick-Fil-A (3.4 miles)
• Pop's Comfort Kitchen (3.4 miles)
• Freddy's Frozen Custard & Steakburgers (3.5 miles)
• McDonald's (4.6 miles)

Parks

• Freeman Park (2.7 miles)
• Shelby Farms Park (7.3 miles)
• Davies Plantation Park (7.3 miles)
• Overton Square (8.3 miles)
• Chickasaw Garden Park (8.3 miles)
• Audubon Park (8.4 miles)

Theaters

• Malco Stage Cinema Grill (5.5 miles)

Cafes

• Starbucks (5.6 miles)
• Starbucks (6 miles)
• Starbucks (7.8 miles)
• Starbucks (8.3 miles)

Places of Worship

• Advent Presbyterian Church (6.7 miles)
• Second Chance Fellowship (6.7 miles)
• McLean Baptist Church (7.8 miles)
• Lindenwood Christian Church (8.6 miles)