Jefferson City Health and Rehabilitation Center in Jefferson City, TN

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• The staff at Jefferson City Health and Rehabilitation Center provided home-like, comforting care.
• Therapy at Jefferson City Health and Rehabilitation Center was wonderful and significantly aided recovery.
• Tara was amazing, patient, and encouraging in her care.
• The NP helped adjust medications to a good schedule for residents.
• Lisa Branner helped expedite the VA rehabilitation process.
• Ginger and Andrea in physical therapy did a wonderful job.
• Administrators at the center are friendly and make loved ones feel comfortable.
• The nurses and CNAs treated residents with care and dignity.
• The facility earned a deficiency-free state survey and offers excellent care.
• The staff are kind and treat residents like family.

Cons

• This place is disgusting.
• A reviewer alleges the supervisor belittles staff, harasses them, and that there are HR issues and alleged federal crimes against employees.
• Care has been subpar at best due to chronic short-staffing, with examples like no shower staff and residents going up to two weeks without a shower.
• The facility is described as money-driven, with administration accused of lying about coverage and billing after promising otherwise.
• COVID-positive patients roamed the halls because isolation protocols were not enforced.
• Families report being misled about care and are seeking a new home for their loved ones.
• Administration is accused of being rude, condescending, and manipulative in discharging papers.
• Some reviews call the facility toxic, noting that while some staff are helpful, others hate working there and kitchen staff are treated poorly.
• Outside management reportedly described the facility as "the beast" and urged families to stay away.

Review

Jefferson City Health and Rehabilitation Center is best suited for families seeking a rehabilitation-focused community that feels like a home away from home. It is especially strong for short- or mid-term post-acute recovery where aggressive therapy and daily hands-on attention from a caring staff can accelerate progress. The evidence is clear: residents frequently praise the therapists and nursing team for their competence, kindness, and ability to motivate. The facility’s atmosphere, clean, well-kept, with opportunities for meals and social interaction in a dining setting, supports emotional comfort as much as physical recovery. When therapy is the priority, and a warm, family-like environment matters, this center stands out. It also serves well for families that prioritize easy access to a wide range of professionals, nurses, CNAs, social workers, and therapy staff, who coordinate to keep a resident moving toward functional goals.

Those weighing alternatives should note that this center may not be ideal for every situation. Families facing chronic staffing concerns, inconsistent shifts, or reports of administrative friction may want to look at other options with steadier leadership and clearer accountability. While many reviewers rave about individual clinicians and the overall care culture, there are repeated warnings about variability in day-to-day care, particularly on night shifts and in non-clinical areas. Questions about governance, transparency in billing or discharge processes, and the consistency of daily routines are essential. For families needing highly regimented oversight, dementia-specific programming, or a facility with a uniformly predictable experience across every shift, other communities may deliver more consistent performance.

The strongest positives here are the quality and dedication of the therapy and nursing teams. Therapists like Ginger and Andrea, and nurses such as Kim and Carol, receive frequent commendations for their skill, patience, and practical encouragement. Families repeatedly note that therapy is effective; residents recover with tangible gains, and the staff’s willingness to tailor activities to individual needs shines through. The administrative side often earns praise as well: friendly leadership, responsive social services, and a culture that treats residents like family. Cleanliness and a strong sense of warmth, described as “home-like” and “hotel-like” in positive accounts, round out the package. The center’s capacity to coordinate with programs like VA services and to offer private rooms and meal flexibility adds practical value for families managing complex care needs.

Yet the reviews also tell a cautionary tale. Instances of understaffing, inconsistent care, and lapses in basic routines appear in several accounts. Concerns range from delayed or unavailable shower staffing to issues with communication, housekeeping, and disease-control practices in some units. A small but vocal subset of reviewers alleges abusive or neglectful behavior from supervisors and administrators, with harsh feedback about the handling of discharges, billing, or resident safety. While many families report superb, compassionate care, these discordant experiences cannot be ignored. Prospective residents must probe current staffing patterns, night-shift coverage, and the facility’s systems for monitoring patient well-being, incident reporting, and family updates to determine whether the current operational reality matches the ideal described in glowing reviews.

When considering whether the pros offset the cons, the balance tips toward a clear judgment depending on priorities. For families prioritizing robust rehab outcomes, a warm, engaged care culture, and a setting that feels like a family home, the positives are substantial enough to offset concerns about occasional operational gaps. The presence of highly effective therapists, the overall sense of attentiveness, and the demonstrated willingness of staff to go the extra mile for residents create a compelling value proposition. The existence of a deficiency-free state survey in some accounts and a track record of individualized attention for complex cases further strengthen the case for choose-with-caution confidence. However, risk-aware families should verify current staffing levels, tour the facility at different times of day, and speak with multiple team members to confirm that the day-to-day experience aligns with the best stories heard.

The final verdict is pragmatic and decision-oriented: Jefferson City Health and Rehabilitation Center is a strong option for families where rehab success, personal warmth, and a home-like atmosphere are primary criteria. It delivers a compelling combination of compassionate care and therapeutic expertise that can translate into meaningful functional gains. Those choosing this center should enter with a plan, interview frontline staff, request a tour during a typical shift, and ask pointed questions about staffing consistency, discharge planning, and how resident dignity is safeguarded across all units. For families whose nonclinical worries, administrative transparency, steady staffing, and uniformly high-quality care across all shifts, are non-negotiable, exploring a few alternatives with a steadier governance footprint may be wise. In the right circumstances, this center can be a superb fit; in others, it’s prudent to keep looking until a consistently reliable partner for an aging loved one is found.

Physicians

• Hamblen Pediatric Associates (0.5 miles)
• Tennessee Valley Medical Group (0.8 miles)
• Dale Bryant, MD - Jefferson Rural Clinic (1.2 miles)
• Jefferson Rural Clinic (1.2 miles)
• Cedar's Healthcare (1.7 miles)
• Patriot Center for Hearing (1.7 miles)
• Mountain View Pediatrics (2.7 miles)

Restaurants

• Lisa's Country Kitchen (0.6 miles)
• McDonald's (0.8 miles)
• Taco Bell (1 miles)
• Burger King (1.1 miles)
• El Paraiso Restaurant (1.4 miles)
• The Hoagie Shop Deli (1.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.3 miles)

Hospitals

• Jefferson Memorial Hospital (0.8 miles)
• Morristown-Hamblen Healthcare System (13.3 miles)
• Morristown Hamblen Hospital Association (13.3 miles)
• Morristown Regional Cancer Center (13.3 miles)

Pharmacies

• Good Neighbor Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (2.5 miles)
• MD Pharmacy (2.7 miles)
• Good Neighbor Pharmacy (8.2 miles)
• Mike's Discount Pharmacy (10.8 miles)

Places of Worship

• Southern Baptist Convention (2.1 miles)
• Oak Hills Baptist Church (2.2 miles)
• Buffalo Grove Baptist Church (3 miles)
• Young's Memorial Ame Zion Church (3 miles)
• Good Hope Baptist Church (4.5 miles)
• Lakeshore Rd Baptist Church (6.6 miles)
• Dandridge Full Gospel Ministries (8.3 miles)

Cafes

• Gelato Brothers Brew Bros Coffee (4.7 miles)

Transportation

• U-Haul (7.7 miles)
• U-Haul Neighborhood Dealer (7.7 miles)

Parks

• Panther Creek State Park (8.9 miles)