Alterra Clare Bridge of Charleston

Pros

• The Oaks at Mount Pleasant is a wonderful community filled with joy, warmth, and kindness.
• The staff at The Oaks are consistently compassionate and caring, going out of their way to make residents feel comfortable and valued.
• Jennifer Blessing is truly exceptional, with dedication, professionalism, and heart for others.
• The facility is immaculate, sunny, and inviting.
• The staff care for residents as if they were their own.
• The Oaks at Mount Pleasant offers excellent memory care with professional, patient, and compassionate staff.
• Sweetgrass Court is a great memory care option, with staff that care for residents like family.
• The Sweetgrass Court staff are supportive, patient, and professional, and they go above and beyond for families.
• The transition process to Sweetgrass Court is smooth and well-supported by the team.
• Sweetgrass Court feels like an extension of family, with staff providing guidance and care for both residents and their families.

Cons

• The worst experience ever.
• Residents escaped multiple times and it was never reported.
• The facility drugged a resident and sent him to the hospital for no reason.
• The ambulance crew was told the resident could not be brought back at 2 a.m.
• The staff are described as truly awful.
• This place needs to be looked into and new management is required.
• They abuse the patients and don't care about drug usage.
• They have unverified medical staff in the building.
• They remove bad reviews to mislead readers.

Review

The Oaks at Mount Pleasant and Sweetgrass Court in Mount Pleasant are shown in these reviews as two very different yet deeply human places where memory care and supportive living aim to balance dignity, safety, and connection. Across many voices, the communities are described as spaces filled with warmth, care, and activity that attend closely to residents' needs while inviting families to participate in daily life. The overarching mood is a mix of glowing appreciation for staff and programs, punctuated by a few troubling, cautionary notes that remind readers to look closely at safety, governance, and continuity of care.

At The Oaks at Mount Pleasant, the tone from many reviewers is one of authentic thanks for a welcoming atmosphere. Several comments highlight an environment that feels joyful, warm, and kind, with staff repeatedly described as compassionate and genuinely invested in making residents feel comfortable and valued. A number of people single out Jennifer Blessing as a standout, noting that her dedication, professionalism, and heart for others shine through in everything she does. Across multiple entries, the staff are praised for treating residents "as if they were theirs," with phrases like "care for my mom as if she were theirs" used to convey the depth of empathy families see on a daily basis. The praise frequently touches on the people, not just the processes - care that feels personal, attentive, and consistent.

Several reviewers from The Oaks describe transitions that validated their choice of this community. One person recalls arriving from a different, "fancier and glamorous" facility and finding that the Oaks surpassed expectations on every level, noting the staff as phenomenal and the building as spotless. Another visitor comments on the facility's cleanliness, bright ambiance, and inviting atmosphere, expressing relief and happiness at having found such a good place for a loved one. The sense of reassurance comes through in these accounts: families feel heard, included, and supported, and residents appear engaged and well cared for in a structure that emphasizes routine, activity, and dignity.

Amid the strong, positive narratives, there is a stark counterpoint from a minority of reviewers who report alarming experiences. One account describes the worst possible scenario - repeated escapes that were not reported, a father who was allegedly drugged and sent to the hospital, and a response that left the person's family feeling that their relative was not allowed back at 2 a.m. The reviewer strongly contends that new management is needed, calling for vigilance and oversight to ensure safety and accountability. In this voice, the review warns readers to "check on them" if a loved one is there, and it suggests that negative patterns in care and governance should be addressed. It's a sobering counterpoint to the prevailing praise, and it underscores how, in long-term care, experiences can diverge dramatically between individuals and families.

Alongside these divergent experiences at The Oaks, the reviews also reflect a broader sense of hope and gratitude that can accompany a well-staffed memory-care environment. One extended commentary recalls watching life unfold within the community - an exercise session in the day room, staff serving cookies during a movie, and residents enjoying the courtyard's fall flowers with family nearby. This vignette highlights how such places can function as more than just a safe haven for daily routines; they can feel like living, evolving communities where normal life - flowers, movie afternoons, and family connections - continues with support and warmth.

Sweetgrass Court, by contrast, is celebrated in many of the reviews as a place where families find not only care but partnership. The accounts emphasize a professional, patient, and compassionate staff who work to include families in the care process and maintain open lines of communication. Reviewers describe staff who listen, respond quickly, and provide expert guidance as loved ones navigate dementia or Alzheimer's care. Names like Tasha stand out for her accessibility and thoroughness in answering questions; the sentiment is that the staff's experience translates into practical, compassionate support for families who are trying to navigate unfamiliar terrain. The sense that Sweetgrass Court has become an extension of the family is a recurring theme, with reviewers noting that the staff truly goes above and beyond to help residents feel safe, engaged, and valued.

The testimonials about Sweetgrass Court also highlight the central role of a strong, collaborative team in memory-care success. Families emphasize how staff help manage transitions - from paperwork to daily routines - while offering resources and guidance that reduce worry. One especially glowing message from a family describes how the team remains available, patient, and proactive even as plans evolve. The reviews repeatedly praise the community's ability to provide meaningful activities and structure that keep residents engaged, calm, and socially connected, including through the challenges of the COVID era, with efforts to maintain visitation and connection through safe, socially distanced formats and even live music.

Perhaps most touching are the personal, long-form reflections about life events and losses managed within Sweetgrass Court. One family shares that after their loved one's passing, the staff stayed by their side, offering comfort during the difficult period and continuing to check in afterward. A separate narrative describes a transition for an aunt from Beaufort to Sweetgrass Court, where staff traveled to evaluate her situation and then supported a smooth move. Those accounts underscore a theme that runs through many of the Sweetgrass Court reviews: the staff's human touch - empathy, patience, and reliable presence - helps families endure, adapt, and find some peace of mind even in trying times.

Across both communities, the reviews reveal a common thread: excellence in care is as much about people as it is about policies and facilities. When families describe the staff as compassionate, responsive, and genuinely invested in residents' well-being, it creates a powerful sense of trust and gratitude. Where there are concerns, they center on safety, governance, and the need for ongoing oversight to ensure every resident's dignity and safety are protected. Taken together, these reviews paint a detailed portrait of two Mount Pleasant memory-care communities where dedicated staff, meaningful activities, clean and welcoming environments, and strong family partnerships shape daily life and the overall experience of aging with grace.

Restaurants

• Locals Bar (0.1 miles)
• Chick-Fil-A (0.2 miles)
• Kairos Greek Kitchen (0.7 miles)
• Raising Cane's Chicken Fingers (1.8 miles)
• Page S Okra Grill (1.8 miles)
• Saltwater Cowboys (1.9 miles)
• Chick-Fil-A (2 miles)

Physicians

• Mount Pleasant Pediatrics (0.2 miles)
• Physicians Footcare (0.4 miles)
• Yanis Bellil, MD (0.4 miles)
• Southeastern Spine Institute (0.4 miles)
• MUSC Health Radiation Oncology - Mount Pleasant (0.4 miles)
• Carolina Eyecare Physicians (0.4 miles)
• East Cooper Plastic Surgery (0.5 miles)

Hospitals

• Kindred Hospital Charleston (0.4 miles)
• Hollings Cancer Center Mt. Pleasant (0.5 miles)
• East Cooper Medical Center (0.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Tidewater Pharmacy, Compounding and Medical Supply (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)

Parks

• I'on Village (1 miles)
• The Old Village Landing (2.2 miles)
• Mount Pleasant Memorial Waterfront Park (2.4 miles)
• Palmetto Islands County Park (2.8 miles)
• Gadsdenboro Park (4.1 miles)
• Governers Park (4.1 miles)
• Joe Riley Waterfront Park (4.5 miles)

Cafes

• Second State Coffee (1.5 miles)
• Starbucks (4.2 miles)
• Off Track Ice Cream (4.7 miles)
• Babas on Cannon (4.8 miles)
• The Daily (4.8 miles)
• Sightsee (5 miles)

Transportation

• Charleston Visitor Center Bus Shed (4.6 miles)