The Haven in the Summit

Pros

• The Haven in the Summit features a beautiful Alzheimer's-Dementia community with engaging neighborhoods and amenities, like an ice cream parlor and craft areas.
• Visitors have noted the cleanliness and neatness of the facility, creating a welcoming environment.
• Staff members are described as friendly, professional, and attentive to residents, contributing to a positive atmosphere.
• The layout of the building is praised for being well-designed for individuals with memory loss, allowing residents the freedom to walk safely within the community.
• Some visitors enjoyed meals at The Haven, such as a delicious lasagna lunch that added to their overall positive experience during their visit.
• The Program Director has been recognized for her energy and love for the residents, enhancing the care experience at The Haven.
• Overall impressions indicate that many residents appear happy and engaged in activities within the facility.

Cons

• The staff appeared to be lazy and unorganized, leading to a negative experience for residents and visitors alike.
• The facility was criticized for being short-staffed, resulting in inadequate care for residents.
• There were numerous issues with medication management, including lost orders and the administration of medications not suitable for the resident's needs.
• Residents experienced neglect, with staff failing to check on them or provide necessary assistance in a timely manner.
• Management was described as terrible, with the director being dismissive and unresponsive to concerns raised by family members.
• There was significant dissatisfaction with the overall quality of care provided during stays at The Haven.
• One reviewer expressed regret about placing their loved one in the facility and vowed never to recommend it to others.
• Despite initial impressions of cleanliness and amenities, many felt that the actual care environment fell short of expectations.

Review

Review of The Haven @ The Summit: A Mixed Experience

The Haven @ The Summit has garnered a range of opinions from families and loved ones of residents, particularly concerning the quality of care given to those suffering from dementia and requiring memory care. Several reviewers expressed significant disappointment with the facility's management and staff efficiency. A common theme among the negative reviews was a lack of communication and organization, which often led to deteriorating conditions for residents. One family's experience highlighted their loved one’s drastic decline during a respite stay, noting that he had to be wheeled out in a wheelchair upon discharge—quite different from his ability to walk with assistance when admitted. This alarming deterioration led them to reconsider their initial decision to use the facility’s services in the future.

Many reviewers echoed similar sentiments about staffing shortages impacting resident care at The Haven. Instances of neglect were reported, such as situations where family members felt compelled to intervene due to inadequate attention given by staff members. For example, one reviewer recounted how they found their mother unattended for hours despite her needing assistance with basic hygiene needs—a situation compounded by staff dismissiveness when they attempted to raise concerns. Furthermore, issues like medication mismanagement were not uncommon; other families noted instances where doctors at the facility made changes without proper reference to patient history, endangering their loved ones’ health.

Despite these severe critiques, some visitors had positive interactions during tours and meetings at The Haven. Many described the physical environment as clean and well-maintained, praising certain elements such as an ice cream parlor and various engaging activities designed for memory care residents. Visitors applauded specific staff members for their kindness and welcoming demeanor, suggesting that there are pockets of dedication among the team working at The Haven.

The contrasting experiences have left family members feeling conflicted about recommending the facility widely. Positive observations regarding cleanliness and engagement opportunities were overshadowed by significant complaints regarding overall care quality and staffing issues, leading several families to question whether their loved ones would receive adequate attention within this community setting. One family noted that although amenities appeared impressive initially, what truly mattered—the attentive care required for seniors with complex needs—was sorely lacking.

Another poignant point raised by caregivers involved frustrations surrounding communication between administration and family members. Reviewers indicated that attempts to address grievances were often met with dismissive responses or lackluster follow-ups from directors or management personnel who seemed overwhelmed or uninterested in addressing concerns raised during visits. This disconnect only exacerbated feelings of mistrust among families entrusting their loved ones’ well-being into the hands of this supposed 'memory care' environment.

In summary, while The Haven @ The Summit offers appealing facilities and friendly encounters during tours or initial meetings—elements that can undoubtedly attract potential new residents—the underlying issues regarding disorganization in caregiving practices cannot be overlooked. Families looking for long-term placements may find themselves reconsidering after witnessing firsthand experiences akin to those shared in reviews detailing neglectful circumstances compared starkly against promises made prior to admission. Thus far, it seems clear that for many deciding on memory care options for aging relatives battling dementia or similar conditions, The Haven may fall short despite its surface attractiveness.

The area of Columbia, South Carolina surrounding Sandhills Pediatrics Northeast offers a variety of amenities that may be appealing for senior living. With multiple physicians and pharmacies within close proximity, residents have easy access to healthcare services. Additionally, there are several places of worship nearby for spiritual fulfillment. Cafes such as Starbucks provide opportunities for socializing and enjoying a cup of coffee. Various dining options, including Five Guys Burgers & Fries and Cracker Barrel, offer dining convenience. For outdoor recreation, Lake Carolina Properties Harborside Village Green provides a serene setting for leisurely walks or picnics. With U HS Pruitt Hospital located just a short distance away, residents can feel confident in the availability of medical care in the area. Overall, this neighborhood presents a well-rounded environment with convenient amenities for senior living.

Physicians

• Sandhills Pediatrics Northeast (0.2 miles)
• Columbia Eye Clinic PA (0.2 miles)
• Columbia Eye Clinic Pa (0.2 miles)
• Sandhill's Womens Care (0.3 miles)
• Palmetto Pediatric & Adolescent Clinic Pa (1.7 miles)
• Rice Creek Family Medicine (1.7 miles)
• Sandhills Rheumatology (2 miles)

Places of Worship

• Restoration Life Ministries (0.5 miles)
• Radiant Life Church (1.8 miles)
• Spring Valley Baptist Church (2.7 miles)
• Grace Life Church (2.8 miles)
• Sandhills Community Church (3.1 miles)
• Village Church (3.9 miles)

Cafes

• Starbucks (0.9 miles)
• The Human Bean Columbia, Summit Parkway (1.8 miles)
• Starbucks (2 miles)
• Lighthouse Cafe & Stuff (2.6 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.5 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Kroger Pharmacy (3.8 miles)
• Simplicity Pharmacy Services & Wellness Center (4.2 miles)

Restaurants

• Five Guys Burgers & Fries (0.9 miles)
• Top Dawg Tavern (1.3 miles)
• Cracker Barrel (1.3 miles)
• Little Caesars Pizza (1.5 miles)
• San Jose Mexican Restaurant (1.5 miles)
• Beef O'Brady's (1.6 miles)
• McDonald's (1.7 miles)

Parks

• Lake Carolina Properties Harborside Village Green (2.4 miles)
• Dogwood Dog Run (5.7 miles)

Hospitals

• U HS Pruitt (3.1 miles)
• Healthcare Place At Elgin (5.6 miles)

Transportation

• U-Haul Moving & Storage (6.6 miles)