Overall Review of The Cedars
common
17 reviews mention this
Staff compassion stands out
Residents and families repeatedly describe compassionate, attentive nursing and support.
Across many reviews, families praise nurses, CNAs, therapists, and other staff for being caring and respectful during stays. Several commenters describe feeling their loved ones were well taken care of, including residents who asked to return or who said they did not want to leave. A few reviews also mention specific staff members by name when describing kindness and patience.
common
8 reviews mention this
Rehab and therapy can be strong
Many reviews credit the rehab team with meaningful therapy support.
A number of residents and families describe positive experiences with physical therapy and rehabilitation, including therapy that helped with mobility and recovery. Some reviews highlight the therapy group as knowledgeable and supportive. Other reviewers, however, describe problems like therapy showing up inconsistently or sessions not aligning with what they requested, and at least one mentions a decline in ability tied to medication and discharge timing.
caveat
12 reviews mention this
Communication and staffing feel mixed
Several reviews raise concerns about delays, poor communication, and inconsistent follow-through.
While some reviewers are very happy with care, others describe frustrations with how quickly staff respond, how messages are relayed between shifts, and how updates are communicated to families. Negative accounts include delayed assistance with basic needs, long waits for help, and situations where families say they were not properly notified about changes. A few reviews also describe management or coordination issues, including unanswered calls or paperwork and concerns about medication handling and discharge planning.
common
5 reviews mention this
Food receives both praise and complaints
Food quality is often mentioned, with residents describing meals as good and others reporting errors.
Some reviews specifically call out the meals as very good, balanced, or prepared with care. A few families also mention dietary issues, including incorrect meal or beverage requests. Overall, dining feedback is present in multiple reviews, but it is not uniformly positive.
caveat
6 reviews mention this
Cleanliness is discussed often
Cleanliness feedback ranges from “immaculate” to reports of dirty conditions.
Several reviewers describe the facility as clean and well kept, including comments that it is super clean or immaculate. At the same time, multiple negative reviews include claims of dirty bathrooms or overall poor upkeep. Because both viewpoints appear in the reviews, cleanliness seems to be a mixed experience rather than a consistent one.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.