Waterhouse Ridge Memory Care

Pros

• The staff at Waterhouse Ridge Memory Care is extremely helpful and shows a genuine interest in the residents' well-being.
• Residents enjoy a clean, spacious, and calm environment that promotes respect and care for those suffering from Alzheimer's.
• The facility offers plenty of engaging activities, seasonal celebrations, and opportunities for social interaction among residents.
• Many reviewers commend the newly improved leadership and management team for significantly enhancing the quality of service provided.
• The food served at Waterhouse Ridge has received praise for its quality and variety, with residents enjoying fresh farm-to-table meals.
• Residents have access to beautiful garden areas and lovely dining spaces that enhance their living experience.
• The friendly demeanor of the staff creates a welcoming atmosphere for both residents and visiting family members.
• Waterhouse Ridge has been described as a blessing for families seeking memory care services, with many expressing gratitude for finding this facility.

Cons

• The activity staff has significantly decreased from 3 or 4 to just one part-time person, leading to a lack of engagement for residents.
• The administration team is constantly changing, contributing to instability in care.
• There are too many "per diem" agency caregivers who are less responsive and overly focused on their phones, negatively impacting resident care.
• The previous management was dishonest, which caused frustration and dissatisfaction among families.
• There have been multiple changes in nursing staff within a short period, leading to inconsistent care and confusion for families.
• Concerns about overmedication were raised, with allegations that residents deteriorated due to excessive medication.
• Certain management personnel appeared standoffish and defensive when addressing concerns from families.
• High turnover rates among caregivers lead to inconsistencies in the quality of care provided to residents.
• Issues related to food quality and communication were highlighted previously, although some improvements are noted now.
• The facility's cleanliness was not consistently maintained, particularly mentioned regarding personal bathrooms.

Review

Waterhouse Ridge Memory Care has become a focal point of discussion among families grappling with the complexities of memory care for their loved ones. This facility, often described as beautiful and spacious, offers a variety of activities designed to engage residents socially and emotionally. Families have noted the friendly demeanor of the staff, who exhibit genuine interest in the well-being of residents. However, a recurring theme within the reviews highlights significant concerns regarding staffing levels and management effectiveness.

Many reviewers expressed disappointment at the reduction in activity staff since they first moved their loved ones in. Initially staffed by three or four dedicated activity coordinators, it seems that Waterhouse now relies heavily on one part-time individual for such engagements. Such reductions have left some residents feeling isolated; for example, one reviewer noted that their mother’s cognitive decline could be attributed to insufficient stimulation and engagement. Furthermore, there are complaints about heavy reliance on per diem agency caregivers who appear less invested in resident care than permanent staff members. Instances were cited where these agency caregivers were observed distracted by their phones rather than attending to resident needs.

Management changes at Waterhouse Ridge have also contributed to dissatisfaction among families seeking stability in care for their loved ones. Some families recalled troubling experiences with prior managers who provided inconsistent information and service quality. The turnover in nursing staff was notably concerning—one family experienced three nurse changes within just a few months, leading to feelings of instability and neglect regarding their mother's health needs. Another pointed out frustrating delays when attempting to gather necessary medical records during the transition out of Waterhouse Ridge.

Despite these criticisms, several reviews convey a more positive outlook. Some families reported notable improvements over time, citing enhancements in food quality and overall operations following management updates. One reviewer fondly remembered how they adjusted visiting times to coincide with mealtime, praising the fresh and delicious options available for residents—a significant turnaround from earlier complaints about cuisine quality. The commitment from permanent caregivers is recognized as higher than that of agency employees; many praised regular staff members for being compassionate and well-trained.

The facility's design is frequently acknowledged as an asset—spacious dining areas and pleasant courtyards provide ample room for social activities such as gardening or outdoor events. Reviewers highlight opportunities for community interaction while underscoring safety measures appropriate for residents with memory impairments. However, there remain ongoing discussions around privacy in shared living spaces and whether particular layouts may suit all individuals receiving care.

In summary, while Waterhouse Ridge Memory Care presents itself as an attractive option with caring staff dedicated to enhancing residents' lives through various activities and improved dining experiences, issues related to staffing consistency and management efficacy cannot be overlooked. Moving forward, enhancing caregiver retention rates and ensuring effective communication between management and families will be crucial factors influencing potential residents' decisions in this continually evolving landscape of memory care facilities.

This part of Beaverton, Oregon offers a convenient and bustling neighborhood with a variety of amenities nearby. There are several medical facilities within easy reach, including physicians, urgent care centers, and pharmacies. In terms of dining options, there is a mix of fast food chains like McDonald's and more casual eateries like Roxy's Island Grill and Shake Shack. For entertainment, residents can catch a movie at Regal Evergreen Parkway & RPX or Century Theater Cedarhill. Public transportation is easily accessible with MAX stations nearby for those who prefer not to drive. Parks such as Tualatin Hills Nature Park and Orenco Woods Nature Park provide opportunities for outdoor recreation and relaxation. Additionally, there are cafes like Black Rock Coffee Bar and Starbucks for socializing or enjoying a leisurely cup of coffee. Overall, this neighborhood offers a vibrant and convenient lifestyle for seniors looking to settle in the Beaverton area.

Physicians

• The Doctors Luce Pedia (0.2 miles)
• Tanasbourne Urgent Care (1.4 miles)
• Dr. Katherine A. Ruecker & Associates (1.9 miles)
• Thomas D Kowalik MD - Orthopedic & Fracture Specialists (2.2 miles)
• The Portland Clinic (2.4 miles)
• One Medical (2.5 miles)
• Virginia Garcia Memorial Health Center (2.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• Target Pharmacy (1.4 miles)
• Rite Aid (1.5 miles)
• Walgreens (2 miles)
• Rite Aid (2.4 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)

Restaurants

• McDonald's (1.3 miles)
• McDonald's (1.5 miles)
• The Rock Wood Fired Pizza (1.9 miles)
• Roxy's Island Grill (2.3 miles)
• Shake Shack (2.4 miles)
• Five Guys Burgers & Fries (2.5 miles)
• McDonald's (2.7 miles)

Theaters

• Regal Evergreen Parkway & RPX (1.7 miles)
• Century Theater Cedarhill (2.5 miles)

Transportation

• Beaverton Creek MAX Station (2 miles)
• TriMet Quatama/NW 205th Ave MAX Station (2.4 miles)
• Sunset Transit Center (3.1 miles)
• Hillsboro Airport (HIO) (5.2 miles)
• Hertz Car Rental - Hillsboro Airport (5.2 miles)

Parks

• Tualatin Hills Nature Park (2 miles)
• Kaiser Woods Park (2.5 miles)
• Orenco Woods Nature Park (3.2 miles)
• Butternut Park (3.4 miles)
• Burntwood West Upper Park (3.8 miles)
• Hondo Dog Park (3.8 miles)
• Fir Grove Park (4 miles)

Cafes

• Black Rock Coffee Bar (2.5 miles)
• Aurora Coffeehouse PDX (2.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Dutch Bros Coffee (3.8 miles)
• Starbucks (4.6 miles)
• Starbucks (4.6 miles)