Complete Care At Phillipsburg
Save843 Wilbur Avenue, Phillipsburg, NJ 08865
For more information about senior living options: (844) 490-3973
The staff are warm and friendly. The facility is very clean. The staff are attentive, polite, and caring toward residents. The administrators and staff are amazing, professional, and compassionate. The care team goes above and beyond in keeping residents safe and well cared for. The facility feels like home with a warm, welcoming atmosphere. Residents are treated like family and visitors feel welcome. Mike at the front desk is a gem.
They caution others not to send anyone they care about to the facility due to neglect and incomplete care. They describe the Phillipsburg center as filthy, moldy, and smelling of cigarettes, and advise keeping away. They report a patient was kept in a room with three other patients with severe Alzheimer's, with medications not adjusted for days and the patient left in soiled diapers. They claim some staff did not perform required duties, indicating inconsistent care. They recount a privacy invasion where a receptionist forcibly prevented a patient from going outside and required a waiver. They state the facility's condition was appalling and in need of major reform. They complain that not all staff were great and some did not meet expectations, especially during the pandemic. They allege there were no real doctors on the premises and that doctors only visited once a week.Complete Care at Phillipsburg is best suited for seniors who prize a home-like, close-knit atmosphere where daily care is personal, staff are consistently warm, and rehabilitation services are integrated into a supportive community. The setting tends to attract families who want a tidy, calm environment with reliable housekeeping, thoughtful menu options, and staff who engage residents with genuine kindness. For residents who flourish on predictable routines, social interaction, and easy access to caregivers - including regular nurses, therapists, and a social worker - the facility delivers dependable care without feeling clinical or impersonal. It is especially appealing to families relocating loved ones from a distance, seeking reassurance that staff will know their relative by name and respond quickly to call bells and evolving needs.
That said, some situations call for alternatives. For seniors with high medical acuity that requires constant, on-site physician oversight or advanced wound care, a larger medical-intensive setting may be a better match. A few observations across reviews point to gaps in accessibility and safety features - such as the need for automatic doors and clearly navigable spaces - where a more fully accessible campus would reduce frustration. And for residents with complex dementia care requirements or those needing systematic, hospital-style supervision, other facilities with dedicated memory-care units and stricter clinical protocols could provide more consistent oversight. In short, this community can be excellent for many, but not all care needs are equally well met here.
On the upside, the positives are loud and consistent. The staff are described as warm, friendly, and deeply invested in residents' wellbeing. Nursing and therapy teams are praised as ahead of the curve, with a track record of attentive care, practical reporting, and clear, compassionate communication. The facility itself earns high marks for cleanliness and a tidy, home-like ambience that translates into comfortable visits for families. Residents and families repeatedly recount feeling welcomed, valued, and heard - from front desk hospitality to clinical care coordination. The administration earns credibility for responsiveness and professionalism, with stories of staff going the extra mile to answer questions, arrange tours, and coordinate resources for planning and post-acute needs.
However, the picture is not spotless. Isolated but serious red flags appear in some reviews: a particularly stark account of neglect and incomplete care that centers on medication management and hygiene, and separate complaints about misaligned expectations around space, accessibility, and privacy. These outliers underscore the reality that staffing levels, supervision, and site governance matter a great deal. For families evaluating this community, these cautions translate into a warning to conduct thorough due diligence: request detailed care plans, review the medication administration process, tour the care and therapy spaces at different hours, and verify the presence of a superintendent or director who will personally oversee urgent issues. The existence of a strong overall culture does not erase critical safety concerns when they surface.
Decision-making should center on three concrete steps. First, arrange a visit that simulates a typical day, speaking with the director (notably James) and the social worker about how care plans are crafted and adjusted. Second, speak with the rehab team, since therapists and CNAs are repeatedly highlighted as the facility's strength. In particular, conversations about Emily, a compassionate CNA, and the responsiveness of the front-desk team (Mike) tend to reveal the day-to-day reality residents experience. Third, assess the physical environment for accessibility and safety - check door hardware, signage, and ease of navigation, and confirm whether automatic doors or ramp access are available. Prospective residents should also assess dining and activity schedules, and observe how much resident companionship exists during meals and group activities. The goal is to ensure that the day-to-day reality aligns with the glowing warmth described in many reviews.
Bottom line: Complete Care at Phillipsburg delivers a compelling blend of genuine caregiver warmth, cleanliness, and practical rehab support that works exceptionally well for seniors seeking a comforting, engaged community. It is a fit for families who value staff relationships and a homey atmosphere, and who can tolerate the occasional reporting gap or accessibility trade-off. For those whose loved one demands intensive medical oversight, highly specialized dementia programming, or flawless accessibility, alternatives should be explored with a clear checklist of needs and a plan for oversight. A careful visit, frank questions, and reference checks will reveal whether this community can become a trusted home, or whether another option better fits the medical and logistical realities of the loved one.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lehigh Valley International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Complete Care At Phillipsburg in Phillipsburg, NJ is a skilled nursing facility that provides exceptional care and support for seniors in need of assistance with daily living activities. Our facility is fully furnished and offers a range of amenities to ensure the comfort and well-being of our residents.
Each room is equipped with cable or satellite TV, a telephone, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals prepared by our staff in the dining room, catering to any special dietary restrictions they may have. Housekeeping services are provided to maintain a clean and pleasant living environment.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure the best possible care for our residents. Medication management is available to ensure medication schedules are followed accurately.
At Complete Care At Phillipsburg, we understand the importance of mental wellness for seniors. We offer a mental wellness program that focuses on promoting cognitive health and providing support for mild cognitive impairment. Additionally, specialized memory care programming is available for residents with Alzheimer's or other forms of dementia.
Transportation arrangements for medical appointments are provided, ensuring that residents can easily access necessary healthcare services. For leisure activities, we offer scheduled daily activities to keep our residents engaged and entertained.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows residents to easily explore their surroundings or visit nearby amenities as desired.
At Complete Care At Phillipsburg, we are committed to providing exceptional care and creating a supportive environment where seniors can thrive and enjoy their golden years.
Complete Care At Phillipsburg is located at 843 Wilbur Avenue, Phillipsburg, NJ 08865 in Warren County, New Jersey
The comprehensive features offered by Complete Care At Phillipsburg are designed to support residents with dementia or Alzheimer's disease effectively. Assistance with dressing and bathing caters to the personal needs of individuals, ensuring their comfort and dignity while promoting self-esteem. Medication management helps maintain adherence to prescribed treatments, crucial for cognitive health, while meal preparation and service provide balanced nutrition tailored to individual dietary needs. Transportation arrangements enable access to medical appointments, fostering continuity in care, further enhanced by coordination with healthcare providers who can address any emerging health concerns promptly. Support with activities of daily living encourages independence and engagement, and 24-hour supervision ensures safety in all environments. Additionally, the mental wellness program and specialized memory care programming are vital for stimulating cognitive function and social interaction, addressing the unique challenges of mild cognitive impairment as well as advanced stages of dementia. Together, these services create a nurturing environment that prioritizes the well-being of each resident.
Complete Care At Phillipsburg on seniors.fyi includes 6 photos including images showing dining, interior, decor, windows, exercise equipment, hallway, exercise, fitness, and more.
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