Brookdale Eagan

Pros

• The Brookdale Eagan facility is described as nice, bright, and refreshing, with well-decorated resident rooms that feel comfortable.
• Residents enjoy a variety of fun and stimulating daily activities that promote engagement and happiness.
• The staff are consistently noted as patient, caring, and attentive to the residents' needs, fostering a warm community atmosphere.
• Family members appreciate the open communication from staff regarding their loved ones’ progress and challenges.
• Many reviewers express satisfaction with the cleanliness of the facility and the quality of care provided to residents.
• Brookdale Eagan offers specialized programs for dementia care, which are appreciated by families seeking tailored support for their loved ones.
• Positive experiences during tours highlight the facility's welcoming environment and support during transitions for new residents.
• Reviewers noted visible improvements in their loved ones' health and mental clarity after moving to Brookdale Eagan.

Cons

• The Health and Wellness Director uses bullying tactics when concerns are raised, threatening to raise prices if issues are brought up.
• The facility’s pricing is expensive and operates on an "a-la-carte" basis, charging for every service individually without providing all that is paid for.
• A loved one experienced a horrible situation while dealing with hospice care due to staff interference and inadequate treatment.
• The facility has had significant staff turnover, leading to inconsistency in care.
• There were instances of rooms not being cleaned regularly, showing a lack of attention to detail in housekeeping.
• Communication felt more like a sales pitch rather than a genuine discussion about the program and resident needs.
• Temporary assistance due to illness resulted in increased costs without adequate justification, suggesting potential exploitation of residents' circumstances.
• Despite overall satisfaction, the reviewer expressed concerns about the value for cost due to high expenses related to their loved one’s needs.

Review

The reviews for Brookdale Eagan present a mixed yet nuanced picture of the facility, reflecting the experiences of families navigating the complexities of care for their loved ones with dementia. On one hand, some reviewers emphasize the positive aspects, including a vibrant, welcoming atmosphere and an engaged staff. The facility itself is described as bright, clean, and well-decorated, with residents’ rooms that are spacious and tailored to individual tastes. Many families appreciate the regular activities provided for residents—everything from games and music to special events—creating an environment that feels both stimulating and home-like. This engagement is particularly comforting for families who see noticeable improvements in their loved ones' well-being.

On the other hand, reviews also shed light on significant concerns regarding management practices at Brookdale Eagan. Several families have criticized the "al-a-cart" pricing structure, which allows for additional charges that can accumulate quickly. They feel misled by what they perceive as hidden costs not included in base fees. A notable concern raised by one reviewer involved the Health and Wellness Director's alleged bullying tactics when family members voiced concerns about care quality or pricing issues. This negative experience has left some families feeling vulnerable during already difficult times when they are trying to make crucial decisions about their loved ones’ healthcare.

Despite these troubling accounts, many reviewers have commended specific staff members for their dedication and compassion toward residents and their families. Positive interactions with aides and nurses were frequently noted; they are described as approachable, friendly, and extremely attentive to both residents' needs and family inquiries. One family expressed gratitude for how staff communicated openly about both good news and challenges related to their loved one's health condition. Such feedback emphasizes that while there may be systemic issues within management practices at Brookdale Eagan, many individual staff members work diligently to create a supportive environment.

The community aspect of Brookdale Eagan was highlighted favorably across several reviews, with many describing it as feeling like a family due to its small size compared to larger facilities. Reviewers appreciated that all staff were specifically trained in dementia care due to the focus on memory care services within this facility. Families felt reassured knowing that each resident was cared for by staff equipped with specialized skills necessary for managing dementia-related challenges.

However, there were lingering worries among some families regarding transparency in communication from administration regarding costs associated with care changes needed during health crises—such as temporary assistance during illnesses like COVID-19 infections—leading them to seek reassessments once conditions improved. These experiences illustrate a potential disconnection between administrative policies and individualized patient care needs.

Overall, prospective residents or their families considering Brookdale Eagan should weigh both commendations regarding its caring staff and engaging environment against criticisms aimed at its pricing model and management practices. While some families have experienced transformative changes in their loved ones' mental clarity thanks to Brookdale’s supportive resources, others caution future clients to remain vigilant about financial implications while discussing care strategies actively with facility management. In conclusion, despite its strengths in providing memory care services within a warm community setting accompanied by enriching activities designed explicitly for cognitive engagement among residents, attention must be given toward addressing operational shortcomings tied directly into family advocacy during such emotionally challenging transitions.

This part of Eagan, Minnesota offers a variety of amenities and services that cater to the needs of seniors. With several restaurants located within close proximity, including Wendy's, Taco Bell, and Chick-Fil-A, dining options are easily accessible. Pharmacies such as Walgreens and CVS are also nearby for convenient access to medications and health supplies. In terms of healthcare, there are several physicians' offices within a few miles, providing easy access to medical care. Parks like Central Park and Lebanon Hills Regional Park offer opportunities for outdoor recreation and relaxation. Additionally, transportation options such as the Mall of America LRT Station and Minneapolis–Saint Paul International Airport provide convenient travel options. Overall, this area in Eagan provides a convenient and diverse range of resources for seniors looking to settle in a vibrant community.

Restaurants

• Wendy's (0.2 miles)
• Taco Bell (0.4 miles)
• Hy-Vee Market Grille (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Yankee Tavern (1.4 miles)
• Eagan Arms Public House (1.9 miles)
• Burger King (3.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• Hy-Vee Pharmacy (0.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (3.3 miles)
• Prime Therapeutics (3.3 miles)
• Walgreens (4.3 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (0.8 miles)
• Dunn Brothers Coffee (2 miles)
• Starbucks (3.1 miles)
• Starbucks (5.8 miles)
• Caribou Coffee (6.6 miles)
• Caribou Coffee (6.6 miles)

Physicians

• Mngi Digestive Health - Eagan Endoscopy Center & Clinic (0.8 miles)
• Sstar-Sports Specific Training & Rehab (2.9 miles)
• Twin Cities Orthopedics Eagan - Viking Lakes (3.3 miles)
• Fairview Clinics (6 miles)
• James Winsor DR (6.2 miles)
• Entira Family Clinics - Inver Grove Heights (6.2 miles)
• Minnesota Eye Consultants (6.3 miles)

Parks

• Central Park (1 miles)
• Burr Oaks Park (2.6 miles)
• Lebanon Hills Regional Park (2.7 miles)
• Hidden Falls Park (5.4 miles)
• Minnehaha Falls Dog Park (5.7 miles)
• Taft Park (6.1 miles)
• Bossen Field (6.2 miles)

Theaters

• Emagine Eagan (3.2 miles)
• AMC Inver Grove 16 (6 miles)

Places of Worship

• Woodcrest Church (3.7 miles)
• WW Studio (6.5 miles)

Transportation

• Concourse A (4.1 miles)
• Mall of America LRT Station (4.1 miles)
• Delta Employee Bus Stop #1 (4.3 miles)
• Concourse C (4.4 miles)
• Delta Sky Club (4.4 miles)
• Minneapolis–Saint Paul International Airport (MSP) (4.4 miles)
• TSA Checkpoint 1 (4.5 miles)

Hospitals

• VA Medical Center (5.6 miles)
• Apple Valley Medical Clinic (6.5 miles)