Brookdale Troy

Pros

• The staff at Brookdale Troy is very caring and respectful towards the residents.
• Many caregivers are exceptionally wonderful, gentle, and dedicated to their difficult job.
• The facility is continuously clean and well-maintained, free of any unpleasant odors.
• Communication with families is clear, and staff are available to respond to requests.
• Residents enjoy engaging activities, especially music programs and dancing.
• The food served is nutritious, well-presented, and tasty.
• The moving process was easy and uneventful for new residents.
• Brookdale Troy provides a positive atmosphere for memory care residents, keeping families updated on their loved ones' needs.
• There are plenty of activities scheduled throughout the day to keep residents engaged and active.
• The living spaces are spacious and well-equipped with amenities like mini-fridges and microwaves in assisted living rooms.

Cons

• Some staff spend too much time on their phones and not enough time caring for the residents.
• Staff seem to disappear after dinner and are hard to find.
• Staffing appears to be kept to the minimum, although more staff are really needed, especially considering the high costs.
• There are a few staff who lack patience with residents and should not be working in senior living.
• Few staff wear name tags or introduce themselves, making interactions feel impersonal.
• Residents have been referred to by room numbers instead of their names.
• Little consistency with staff schedules hinders relationship-building between caregivers and residents.
• Some clothing and bedding go missing when sent to laundry, raising concerns about accountability.
• Communication regarding special requests (like arranging the bagpipe player) was poor and could have been handled better.
• A resident experienced neglect in personal care, such as infrequent garment changes and delays in receiving showers.

Review

Brookdale Troy has garnered a variety of feedback from families regarding the care and services provided to their loved ones, particularly in memory care. Overall, many reviewers have remarked positively on the welcoming atmosphere and attentive staff. Many family members found that the transition process—from touring the facility to moving their loved ones in—was smooth and helped ease concerns regarding potential delusions faced by residents. The facility maintains a clean environment devoid of unpleasant odors, and several reviewers highlighted the respectfulness and dedication of caregivers during daily interactions with residents.

While some staff members have been described as exceptional—often going above and beyond to provide compassionate care—critics noted variability in staff performance, indicating that some caregivers may be less engaged. A recurring theme was that certain employees seemed preoccupied with their phones rather than focusing on resident needs. After dinner hours, staff visibility reportedly diminishes, making it challenging for families to locate assistance when needed. This inconsistency raised concerns about overall staffing levels, which many felt fell short given the substantial fees paid for residency. Reviews indicated that staffing should be increased to foster better relationships between caregivers and residents, as well as improve individual attention.

The activity program at Brookdale Troy received mixed reviews but generally acknowledged the efforts of the activity director to create an engaging schedule. Residents can participate in various activities, including music programs that were especially appreciated by some family members who highlighted how much joy these events brought their loved ones. However, there were also instances where communication from staff left something to be desired; for example, one reviewer expressed frustration over a lack of response regarding arranging entertainment—a missed opportunity that led to embarrassment when plans had to be canceled.

Concerns about hygiene practices were also raised in some reviews. Families reported incidents where clothing items sent for laundering went missing or were not returned promptly; this contributed to frustrations regarding consistency and accountability within caregiving practices. Furthermore, issues surrounding basic personal care were alarming for certain families, underscoring dissatisfaction with how often residents were tended to—particularly critical tasks such as changing garments or assisting with showers.

Despite these challenges, many families expressed gratitude for specific staff who offered outstanding support and demonstrated exceptional patience while caring for residents with dementia or memory-related issues. Personal stories shared illustrated moments when caregivers formed meaningful connections with residents—activities filled with dancing or engaging conversations—as well as providing critical emotional support during tough times.

Given the range of experiences shared by reviewers at Brookdale Troy—ranging from commendation of daily care services to calls for improvement in staffing and communication—it is clear that while some aspects shine brightly thanks to dedicated individuals within the team, systemic issues remain unresolved according to resident families’ perspectives. Ultimately, many believe Brookdale Troy has significant potential as a quality memory care provider if operational challenges are addressed effectively through better staffing policies and enhanced communication protocols within its caregiving framework. For prospective residents or those considering placement at Brookdale Troy, it appears essential to weigh both commendations against criticism carefully before making what is undoubtedly an important decision concerning long-term care placements.

Located in the vibrant city of Troy, Michigan, this neighborhood offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several parks nearby such as Firefighters Park and Shain Park, residents can enjoy outdoor activities and nature walks. Additionally, there are numerous pharmacies for easy access to medications and healthcare needs, as well as various dining options including Yard House and Pita Way - Troy. For medical care, there are reputable physicians' offices like Troy Medical Center and Summit Oral & Maxillofacial Surgery in close proximity. Places of worship such as Church Of The Holy Redeemer provide spiritual support, while entertainment options include MJR Troy Grand Digital Cinema 16 and Emagine Rochester Hills. Hospitals like McLaren Oakland are also within a short distance for any urgent healthcare needs. Overall, this neighborhood in Troy offers a well-rounded community with plenty of resources for seniors to live comfortably and enjoy their retirement years.

Parks

• Firefighters Park (1.3 miles)
• Avondale Park (2.9 miles)
• Clawson Park (3.5 miles)
• Shain Park (3.6 miles)
• Riverside Park (3.9 miles)
• River Woods Park (4.1 miles)
• Innovation Hills (4.2 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (3 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.3 miles)
• Meijer Pharmacy (3.5 miles)
• Rite Aid (3.6 miles)

Restaurants

• Yard House (1.9 miles)
• Fogo de Chão Brazilian Steakhouse (2.3 miles)
• Pita Way - Troy (2.5 miles)
• CK Diggs (3.2 miles)
• Salsarita's Fresh Mexican Grill (3.2 miles)
• Little Daddy's (3.4 miles)
• Hunter House Hamburgers (3.4 miles)

Physicians

• Troy Medical Center (2.2 miles)
• Troy Orthopedics Associates (2.3 miles)
• Barclay Medical Center (4.4 miles)
• Summit Oral & Maxillofacial Surgery (4.5 miles)
• Millman-Derr Center For Eye Care (4.5 miles)
• Beverly Hills Orthopedists (4.7 miles)
• Sterling Physicians (5 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3.1 miles)
• Antonio's Cafe & Grill (3.2 miles)
• Starbucks Reserve (3.5 miles)
• Panera Bread (3.8 miles)
• Starbucks (4 miles)
• Panera Bread (4 miles)

Places of Worship

• Church Of The Holy Redeemer (3.1 miles)
• Big Beaver United Methodist Church (3.6 miles)
• St Hugo of the Hills Church (3.7 miles)

Theaters

• MJR Troy Grand Digital Cinema 16 (3.3 miles)
• Emagine Rochester Hills (4.4 miles)
• AMC Star John R 15 (5.2 miles)
• AMC Forum 3 (6.4 miles)

Hospitals

• McLaren Oakland (6.7 miles)