Berlin Nursing And Rehabilitation Center

Pros

• Most of the staff are friendly and helpful, creating a positive atmosphere for residents.
• A relative reported excellent care during their stay after open heart surgery, highlighting the dedication of most staff members.
• The memory care area provides phenomenal care, with caretakers treating residents as if they were their own loved ones.
• The facility offers nice activities for residents and has a pleasant dining hall that contributes to a welcoming environment.
• Visitors noted that residents seemed happy and engaged while participating in outdoor activities together.

Cons

• The staff does not consistently check on patients, leading to them being left in soiled conditions for extended periods.
• There are reports of patients becoming dehydrated and requiring re-hospitalization due to neglect.
• Communication from staff is poor, with families feeling unheard and unsupported in addressing their loved ones' needs.
• Patients have been found lying in soiled briefs or left without proper clothing, demonstrating a lack of basic care.
• The facility is described as filthy and poorly staffed, causing significant distress to residents and their families.
• Complaints regarding missing personal items from residents' rooms go unaddressed by management.
• Wound care is reportedly neglected, with residents left with untreated bedsores and other medical issues.
• Families witness instances where food is not properly provided or administered to patients who cannot feed themselves.

Review

The reviews regarding the nursing home in question paint a troubling and polarized picture of care provided to residents, revealing a significant divide in experiences among families and their loved ones. Many reviewers report distressing accounts of neglect and inadequate staffing that severely compromise the quality of care. The most alarming themes across numerous accounts include insufficient attention to patients' hygiene, lack of timely assistance, and pervasive odors throughout the facility—a clear indication that cleanliness was not being upheld as a priority.

Multiple caregivers described harrowing scenes where loved ones were left unattended for prolonged periods—even days—without proper care. One reviewer recounted their experience of finding a relative in soiled adult briefs for hours on end, underscoring the critical failings of staff members who may have been overwhelmed or indifferent. Specific incidents detailed how patients dependent on others for basic needs were unable to receive timely help; one family member noted that they had to intervene themselves to ensure basic aid was provided, such as changing bed linens or transferring a patient safely from bed to wheelchair.

Equally concerning is the failure observed in properly addressing medical needs, as several reviews indicate serious mishandling of wounds and other health issues leading to complications such as infections or re-hospitalizations. A common refrain among dissatisfied families is the inadequate communication from staff about patient conditions or treatment plans. For example, one reviewer expressed frustration with how nourishment was made available but remained untouched due to neglect while another indicated that a patient’s essential dietary requirements were not adequately attended to during their stay.

Conversely, there are also positive testimonials from visitors who experienced commendable aspects of care within specific areas of the facility. One reviewer noted that their loved one received "phenomenal" care in memory care despite initial concerns following previous poor reviews about staffing issues and overall quality. This highlights an inconsistency: while some departments seem able to provide compassionate and attentive service, others appear plagued by systemic issues including chronic understaffing and lackluster management practices.

Despite some glowing endorsements highlighting friendly staff interactions and positive patient experiences—especially regarding rehabilitation facilities—these sentiments were often overshadowed by more dire observations related to fundamental care inadequacies. It speaks volumes when visitors describe seeing only one nurse attending dozens of patients at once or witnessing families routinely bringing food just so their loved ones could eat properly. Such scenarios juxtapose sharply against claims from some staff members indicating familiarity with family dissatisfaction stemming from continued understaffing complaints.

In light of these stark contradictions within reviews ranging from heart-wrenching disclosures about neglectful oversight to affirmations praising dedicated personnel caring for residents as though they were family highlights an urgent need for improvement across all tiers within this nursing home environment. Overall, potential residents’ families are urged with caution based on firsthand accounts indicative of varying standards; it is advised for those seeking long-term accommodations for elderly relatives meticulously gather information before selecting any facility associated with such complicated feelings surrounding caregiving efficacy.

Physicians

• Atlantic General Radiation Oncology (0.1 miles)
• Atlantic Health Center (0.1 miles)
• Arzadon Glenn Md (0.1 miles)
• Neurological Rehab Associates (0.1 miles)
• Women's Diagnostic Center (0.1 miles)
• Anne Arundel Dermatology (0.5 miles)
• Peninsula Orthopedic Associates (0.5 miles)

Pharmacies

• Coastal Drug Center Health Mart (0.1 miles)
• AGHRx RediScripts Pharmacy (0.1 miles)
• Rite Aid (0.2 miles)
• Atlantic Discount Pharmacy (0.6 miles)
• Rite Aid (3.7 miles)
• Walgreens (3.7 miles)
• Health Mart Pharmacy (3.9 miles)

Hospitals

• AGH Lab: Chemistry (0.1 miles)
• AGH Lab: Blood Bank (0.1 miles)

Restaurants

• Burley Oak Brewing Company (0.4 miles)
• Crabs To Go (2.5 miles)
• Ocean Downs Casino (2.8 miles)
• Abi's Diner (2.9 miles)
• Decatur Diner (5 miles)
• The Shrimp Boat (5.2 miles)
• Ocean Pines Yacht Club (5.2 miles)

Places of Worship

• Coastal Community Church (1.7 miles)
• Cross of Christ Church (2 miles)

Transportation

• Enterprise Rent-A-Car (3.5 miles)

Parks

• South Gate Playground (4.1 miles)

Cafes

• Starbucks (5.6 miles)
• Soriano's Coffee Shop & Restaurant (6.7 miles)
• Starbucks (7.2 miles)
• Malia's Cafe (7.3 miles)