Harbor House Memory Care, LLC

Pros

• Bridge Haven Memory Care is described as a beautiful, clean place that takes great care of residents.
• The nurses are absolutely wonderful and consistently go above and beyond for the residents.
• Upper management is outstanding and ensures that residents, family members, and the care team feel respected and loved.
• The facility feels like a family and provides a homelike environment for seniors.
• Families can have peace of mind knowing their loved ones are in caring hands at Bridge Haven.
• Residents enjoy engaging activities and opportunities to help, with staff attentive to their needs.
• The meals are home-cooked and varied, with care taken to provide different options.
• Residents can safely wander between four buildings along garden paths with benches, gazebos, and a playground for grandchildren.
• The facility is consistently clean, with happy residents and friendly staff.
• Management is top-notch and works to ensure the best possible care by addressing concerns.
• Bridge Haven is highly recommended by many families.
• The staff are professional, capable, and attentive, contributing to a respectful, supportive atmosphere.

Cons

• Sattera became hostile, disrespectful and uncoachable.
• The DON speaks to staff in a condescending manner, acting as if she runs the world.
• The reviewers claim the people who run Bridge Haven are terrible and do not follow best practices for caring for residents, including overmedicating them.
• One reviewer would not even allow their dog to live there, alleging overmedication and poor treatment of their grandmother.
• The facility is described as overmedicating residents and prioritizing appearances over patient care.
• There is a perception of finger-pointing among staff, with management not addressing conflicts professionally.

Review

Bridge Haven Memory Care inspires a broad mix of feelings in those who have interacted with it, from unwavering praise for its warmth, cleanliness, and attentive staff to pointed concerns about leadership style and care practices. On the positive side, many reviewers describe the facility as beautiful, clean, and welcoming from the moment you walk in. They emphasize a homelike atmosphere that makes residents feel comfortable and valued, with a genuine sense of family rather than a clinical setting. Families repeatedly note that the environment is well maintained, bright, and free from the typical retirement-home smells, with the grounds and interiors described as inviting and well cared-for.

A recurring strong thread among the testimonials is the quality and dedication of the staff, particularly the nurses and direct care teams. Several reviewers praise the level of attention residents receive, describing staff as caring, professional, and willing to go above and beyond. One reviewer highlights that the nurses are "absolutely wonderful and always going above and beyond for the residents," while others celebrate staff who demonstrate understanding of each resident's individual needs, including helping residents participate in small, meaningful activities and tasks. The sense of family is echoed by those who express confidence that loved ones are in good hands, with comments about staff who listen to concerns, communicate clearly about health or emotional issues, and work hard to ensure residents feel respected and supported.

Management and leadership receive a more mixed reception. A number of reviews appear to be strongly positive about upper management, with phrases like "outstanding," "top notch," and "they weed out the bad staff" used to describe the leadership team. Several families express peace of mind knowing that management strives to create a respectful, inclusive environment where residents, families, and care teams feel valued. In contrast, other reviewers voice concerns about the way the Director of Nursing (DON) interacts with staff. One reviewer describes the DON's communication as aggressive and dismissive, recounting an incident where the DON allegedly spoke to staff in a manner that felt like "she runs the world," and even quoting, "Well I'm the DON," as a justification for speaking to people in a way some found inappropriate. This same reviewer expresses a wish for a more professional and respectful tone, noting that when staff feel talked down to, it undermines teamwork and accountability.

Within the narratives, there are a few troubling anecdotes that surface alongside the overwhelmingly positive experiences. One reviewer recounts a grandmother being overmedicated in what is described as the Opa house and accuses the facility's leadership of prioritizing awards and appearances over residents' well-being. This account cautions others to be wary, suggesting that despite attractive tours and attractive branding, best practices and genuine care may not always align with those first impressions. Another reviewer uses strong language to express that, despite many nice staff, the people who run the place were "terrible," implying a gap between frontline care and administrative conduct. These comments stand in contrast to the many affirmations of high-quality care and thoughtful family involvement found elsewhere in the collection of reviews.

Despite the divergences, a common thread among numerous families is the considerable value placed on family involvement and the ability to see and participate in everyday aspects of care. Several reviews highlight the care team's responsiveness to family input, the availability of enough staff to support residents on weekend visits, and the personal touches that make Bridge Haven feel accessible and trustworthy. Testimonials describe home-cooked meals, individualized attention, and consistent engagement with residents, with one reviewer noting that not a single lunch in ninety was the same, underscoring a commitment to variety and attentiveness to residents' preferences. The facility's physical layout - multiple buildings connected by garden paths, with benches, gazebos, and a playground for grandchildren - also receives praise for enabling safe, pleasant exploration and family-friendly experiences.

In sum, Bridge Haven Memory Care emerges in these accounts as a place that many families turn to with relief and gratitude. The residents are described as well cared for, with clean premises, a kind and capable caregiving staff, and a family-oriented atmosphere that brings peace of mind to loved ones. Yet the experiences are not monolithic: while many families celebrate the warmth of the staff, the attentiveness of caregivers, and the supportive leadership, there are legitimate concerns raised about management style and certain care practices. For anyone considering Bridge Haven, these perspectives suggest a facility that can deliver exceptional, compassionate care and a strong sense of community, but also one where it would be wise to have direct conversations with management about how staff are spoken to, how concerns are addressed, and how decisions about care are made. As with any memory-care choice, gathering multiple viewpoints and visiting personally can provide a fuller, more nuanced sense of what Bridge Haven can offer to a specific loved one.

This part of Lawrence, Kansas offers a variety of amenities within close proximity, making it a convenient and accessible location for seniors. With several parks nearby such as Ryan Gray Playground and Dad Perry Park, residents can enjoy outdoor activities and leisurely strolls in the green spaces. There are also numerous dining options ranging from fast food chains like McDonald's and Taco Bell to local favorites like Munchers Bakery and Rick's Place. Close by are healthcare facilities including Watkins Health Center and Lawrence Surgery Center, ensuring easy access to medical services. Additionally, places of worship such as St John The Evangelist Church and community resources like pharmacies and cafes are within a short distance. Overall, this area provides a well-rounded environment for seniors seeking a vibrant community with essential services nearby.

Parks

• Ryan Gray Playground (0.2 miles)
• Burcham Park (1.4 miles)
• Dad Perry Park (1.5 miles)

Restaurants

• Munchers Bakery (0.4 miles)
• Burrito King (0.7 miles)
• McDonald's (0.8 miles)
• Rick's Place (0.8 miles)
• Big Mill (0.8 miles)
• Taco Bell (0.8 miles)
• Burger King (0.8 miles)

Physicians

• Poull Lauren Pediatric And Adolescent Medicine Pa Lawrence (0.6 miles)
• Panda Pediatrics (0.6 miles)
• Watkins Health Center (0.8 miles)
• Lawrence Eyc Care Association P.A. (0.9 miles)
• Performance Orthotics & Prosthetics (0.9 miles)
• Radiologic Professional Services (0.9 miles)
• Jeff Smith Nichols (1 miles)

Places of Worship

• Danforth Chapel (0.9 miles)
• St John The Evangelist Church (1.1 miles)
• Free State Church (1.3 miles)
• Velocity Church (1.3 miles)
• First Presbyterian Pre-School (1.6 miles)

Hospitals

• Lawrence Surgery Center (0.9 miles)
• LMH Endoscopy (1.2 miles)
• Community Health Facility (1.3 miles)

Pharmacies

• King Pharmacy (0.9 miles)
• Medical Arts Pharmacy (1.1 miles)
• Heartland Homecare Services (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Qualicare (1.5 miles)
• Ks Lot Dillons 70 (1.5 miles)

Cafes

• Bubble Box (1.1 miles)
• Bourgeois Pig (1.2 miles)
• Decade (1.6 miles)
• 1900 Barker Bakery And Cafe (1.7 miles)
• Uplift Coffee Co. (1.8 miles)

Transportation

• Lawrence Memorial Hospital Heliport (1.3 miles)
• KU Park & Ride West Lot (1.3 miles)
• U-Haul Moving & Storage (1.4 miles)

Theaters

• Liberty Hall (1.3 miles)