Northbrook Inn in Northbrook, IL

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Northbrook Inn in Northbrook, IL

Information last verified:

99 Pointe Drive, Northbrook, IL 60062

For more information about senior living options: (844) 490-3973

4.6 from 18 reviews
5 stars
16
4 stars
0
3 stars
0
2 stars
0
1 stars
2

Overall Review of Northbrook Inn

Pros

  • pro The staff at Northbrook Inn are caring and dedicated, creating a warm, homey atmosphere.
  • pro The facility is consistently clean, the food is outstanding, and residents are treated with respect and kindness.
  • pro Jenn sets a positive tone for the entire facility, giving families confidence that their loved ones are well cared for.
  • pro The care provided helps residents become happier and more engaged, turning difficult times into improved well-being.
  • pro The staff treat residents like family, with loving kindness and the utmost respect.
  • pro Northbrook Inn is an amazing community where every staff member treats residents like family.
  • pro Jennifer Pasternak and the leadership go the extra mile to support residents and staff.

Cons

  • pro The facility wouldn't allow a family member to live there.
  • pro Clients miss showers frequently and don’t receive their proper care because the turnover rate is very high.
  • pro Many clients have recently passed, and some were due to improper care.
  • pro All of the staff hours have been cut because there aren’t as many residents, so families are advised to check on them frequently.
  • pro The Director only cares when the families are around and talks to her staff very poorly.

Review

Northbrook Inn Memory Care in Northbrook, Illinois is best suited for families seeking an intimate, relationship-driven setting where residents are known by name, cared for with warmth, and guided by a hands-on leadership team. The community shines for loved ones with dementia who respond to a home-like atmosphere, predictable routines, and staff who become almost extended family. Those prioritizing a large, clinical campus or a facility with high turnover and rapid shifts should consider alternatives. The strongest fit is for families willing to be proactive about care and to engage with the team to sustain continuity over time.

From front-line caregivers to administration, the staff are described as exceptionally caring and dedicated. The facility presents as clean, well-kept, and inviting, with a courtyard, seasonal decorations, and a sense of home rather than hospital. The Executive Director, Jennifer Pasternak, is frequently highlighted as the tone-setter who remains accessible and responsive. Residents are treated with respect and affection, and many families report that their loved ones feel cherished and included in daily life. The small-to-mid size environment allows staff to know residents deeply, anticipating needs before they escalate, which is a core strength of the community.

Memory care residents particularly benefit from the consistent, attentive care described by numerous families. Positive experiences include mood improvements, reduced agitation, and increased engagement, testimonies that a once-frustrated loved one can rejoin social life and activities. The care team’s steadiness is repeatedly credited with stabilizing daily routines, improving appetite, and supporting family members who worry about safety. The food is commended as a standout, and the overall cleanliness reinforces a sense of security. In many stories, Jen and the caregiving staff are singled out for going above and beyond to maintain dignity and joy in daily moments.

Description of the concerns exists in a minority but cannot be dismissed. A couple of reviews flag high turnover and episodes of care gaps, including missed showers and abrupt shifts in staffing levels tied to fewer residents. Some families allege that the director's engagement varies with presence; criticism centers on perceived communication gaps and a sense that staff hours have been reduced as occupancy dips. While these critiques contrast sharply with the overwhelmingly positive experiences, they point to a risk: in a dementia-focused setting, consistency in caregiving routines and reliable supervision are essential. Pros counterbalance these concerns when the leadership team maintains transparency and staff retention remains solid.

Decision-makers should approach Northbrook Inn with clear questions and a focus on monitoring. Ask about staff-to-resident ratios across shifts, shower and hygiene protocols, and how changes in occupancy affect daily care. Visit unannounced to observe interactions with residents, the quality of meals, and the responsiveness of aides. Speak with multiple families about their experiences and request a tour that includes time in common spaces and memory care areas. Consider a trial period if offered, and insist on a communication plan that keeps families informed without repeated confrontations. These steps help separate strong, consistent care from episodic excellence.

Overall, Northbrook Inn offers a compelling choice for families who want a loving, intimate memory-care home where staff become trusted partners in daily life and leadership remains deeply invested. The array of positive outcomes, genuine warmth, high standards of cleanliness, and a proven ability to improve resident well-being, often outweigh the caveats about staffing fluctuations. However, for those whose comfort hinges on unflinching staffing stability, universal consistency, or a larger, more clinical footprint, alternatives may be worth exploring. The decision should hinge on the loved one’s specific needs, the family’s tolerance for variability, and the ability to stay actively involved with the care team.

Features

Housing

  • 49 resident community capacity 49 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (12 miles away) Chicago O'Hare International (12 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Northbrook Inn is a fully furnished assisted living community located in the peaceful neighborhood of Northbrook, IL. We offer a range of amenities to ensure comfort and convenience for our residents. Our spacious suites are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. With move-in coordination provided by our dedicated staff, transitioning into our community is made effortless.

Our care services include 24-hour supervision to ensure the safety and well-being of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Our compassionate team also coordinates with health care providers to ensure comprehensive care for our residents. We offer specialized memory care programming for individuals with dementia and mild cognitive impairment.

At Northbrook Inn, we prioritize the dietary needs of our residents. Special dietary restrictions are accommodated, including diabetes diets and hospice waivers if needed. Our talented chefs prepare delicious meals that cater to these specific requirements.

We believe in promoting mental wellness through engaging activities. Resident-run activities and scheduled daily activities provide opportunities for socialization and recreation within the community.

Our prime location offers easy access to various amenities nearby. Residents can enjoy visiting nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians, hospitals, and transportation options for medical appointments.

Northbrook Inn provides a warm and inviting environment where residents can receive personalized assistance while maintaining their independence and enjoying an active lifestyle.

Nearby Places of Interest

Restaurants

  • J. Alexander’S Restaurant (0 miles)
  • Portillo's Hot Dogs (1.6 miles)
  • D'Agostino's Pizza and Pub (1.8 miles)
  • Bob Chinn's Crab House (1.8 miles)
  • Cooper's Hawk Winery & Restaurant (1.8 miles)
  • Carson's Ribs, Steaks and Chops (2 miles)
  • McDonald's (2.1 miles)

Parks

  • South Park (0.8 miles)
  • Briarwood Park (2.5 miles)
  • West Ridge Center (3.2 miles)
  • Sunset Park (4.2 miles)
  • Lake Arlington (5.1 miles)
  • Fort Sheridan Forest Preserve (5.9 miles)
  • Clarkson Park (6.3 miles)

Transportation

  • Metra (1.8 miles)
  • Metra (4.6 miles)
  • Metra (4.9 miles)
  • Metra (5.1 miles)

Pharmacies

  • Walgreens (1.8 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.3 miles)
  • Walgreens (3.5 miles)
  • CVS Pharmacy (3.6 miles)
  • Walgreens (3.6 miles)

Cafes

  • Starbucks (2 miles)
  • Starbucks (3 miles)
  • Starbucks (3.7 miles)
  • Starbucks (5.6 miles)
  • Panera Bread (6.6 miles)
  • Starbucks (7.6 miles)

Physicians

  • NorthShore Medical Group (2.2 miles)
  • Northwestern Memorial Physicians Group (2.3 miles)
  • Stuart Bergman-Bock MD - Northshore University Health Systems (3.4 miles)
  • Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (4.1 miles)
  • Premier Eye Care & Surgery (5.4 miles)
  • NorthShore University HealthSystem - GI & General Surgery (6.3 miles)
  • Lake Shore Dermatology (7.5 miles)

Theaters

  • Regal Lincolnshire & Imax (3.4 miles)
  • AMC Hawthorn 12 (7.3 miles)

Places of Worship

  • Congregation Solel (4 miles)
  • North Shore Congregation Israel (6.1 miles)
  • St Thomas Of Villanova (7.4 miles)

Hospitals

  • Glenbrook Hospital (4.3 miles)
  • Lake Forest Hospital (7 miles)
  • Northwestern Lake Forest Hospital (7.2 miles)

Frequently Asked Questions

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Related Resources

  • when should someone with dementia go into a care home8 Important Indicators That Memory Care May Be Necessary

    The article highlights eight indicators that a loved one with dementia may require specialized memory care, emphasizing the emotional and logistical challenges families encounter in this decision. It discusses signs such as difficulties with daily tasks, safety concerns, and caregiver burnout, suggesting that memory care facilities can provide the necessary support and structured environments for those experiencing cognitive decline.

  • what do dementia patients think aboutDelving into the Inner World of Dementia: Insights into Thoughts and Awareness

    Dementia, primarily caused by Alzheimer's disease but also linked to other conditions, leads to cognitive decline impacting memory and daily functioning, with individuals experiencing varied awareness of their impairments. Despite memory loss, emotional connections persist, enabling responses to familiar stimuli, highlighting the need for caregivers to provide compassionate support that recognizes both limitations and retained emotional depth.

  • does my mom have dementia quizFive Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding “Does My Mom Have Dementia?”

    The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.